I've been using Prosperity Cleaners since moving to the area about three years ago. I've always…read morethought they were on the expensive side, especially at roughly $5 to $7 or more per shirt, but the work got done and, until now, the pricing was really my only complaint. Unfortunately, my most recent experience completely changed my opinion. I dropped off 15 shirts and was given a receipt showing a total of $79. When I returned to pick them up, I was charged $108. That is almost a $30 increase from the price on the receipt I was given. I politely questioned the difference and showed them my $79 receipt. I was told that some of my shirts had to be hand pressed because of the material, which resulted in additional charges. My issue is simple. They had the shirts in front of them when I dropped them off and gave me a receipt for $79. If certain shirts required special handling that would increase the price by nearly $30, I should have been told before the work was performed. What bothered me even more was the explanation that this is why they do not charge until pickup, because the price can change. Really? I can understand a small adjustment under unusual circumstances, but going from $79 to $108 is roughly a 37% increase from the price I was originally given, without notifying me or getting my approval. What also concerns me now is that I rarely bring my original receipt when I pick up my clothes. Normally, they simply look up my order using my phone number and I pay whatever amount comes up. This time I happened to have the receipt with me, which is the only reason I noticed the discrepancy. I cannot say whether this has happened on previous orders, but after this experience, I certainly wonder. My advice to other customers is simple: keep your receipt and compare the quoted price to what you are actually charged at pickup. For three years, I accepted paying their higher prices because they provided a service I was generally satisfied with. But I cannot accept being quoted one amount, having the work performed, and then being told at pickup that I owe substantially more. The cleaning itself was fine. This review is about the pricing practice and how the situation was handled. After three years as a customer, they have lost my business. If I could give zero stars based on this experience, I would.

Friendly staff, excellent tailoring, convenient location and on time delivery of service.. Would…read morerecommend

Very clean. Very helpful staff. Lots of machines open. The lady showed me exactly how to use the…read moremachine and was very kind.

I had multiple loads of laundry drying that was taking longer than expected. Rather than being…read morerushed out, they were extremely understanding and helpful.

Mama's saved the day for me! My washing machine broke and…read morelaundry still needed to be done. I dropped off two baskets of dirty laundry and two hours later picked up cleaned, folded clothes! I have used their service many times since! King-size comforter! Easy Peasy! I highly recommend them!

It's been a while since our visit. A few updates. The handy laundromat has automated their wash…read morecards and machines. Yes, welcome to the digital world. I had a few old cards with some money left. A simple swap via the machine presented me with new technology. A staff member was very patient in showing me how to use the new machines. The variety of machines was very helpful. We had some lathe comforters and divers that needed a full wash and dry. Prices on the washers went up a bit but dryers stayed the same. The location did seem a bit worn. Could have been an off day but tables needed cleaning and there seemed to be quite a few broken machines.

I went to Purple Hamper based on previous reviews and because my king sized comforter could not be…read morewashed in my home washer. The owner personally helped me through every step since I was not familiar with which machine to use and how much laundry detergent would be good. She carried the heavy wet washed comforter to the appropriate dryer and when it was dry she also helped me fold it for transport home. The place is very efficient and clean.

After our washer broke down for a couple of weeks we had to use the services of Purple Hamper for…read moreour laundry needs! The facility is incredibly welcoming and clean, with plenty of machines that are extremely easy to use. The staff is so kind and always ready to help with a smile. I actually looked forward to my laundry time--I'd bring a book and take advantage of their comfy tables and Wi-Fi. It's also in a perfect spot near great food and a Starbucks, which made the chore feel like a little outing. Honestly, once our new washer finally arrived, I was a little sad I didn't have an excuse to visit Purple Hamper anymore!

As of 2023, there is new management. They completely ruined my Burberry scarf, strings were ripped…read moreoff & ends were shredded. When I spoke to manager, he immediately pointed to cameras & accused me of bringing it to them damaged! Previously, a female employee took photos of the damaged scarf & sent to manager when I told her they ruined it. Manager claimed it was already damaged when I dropped it off, which is completely false. Manager kept trying to blame me & find his video on the day I dropped it off that it was damaged. I waited almost an hour. He was never able to show me the video. Horrible experience coming from this store manager!! He was literally lying to me. They have also shrink our wool & cashmere sweaters too. Had been going here for 15 years prior. Will no longer give them our business!! So disappointing!

Do not use these cleaners…read more I typically use another local cleaner but this location is near my house so I figured I'd give them a try. When I walked in, there was a lady there calmly telling them they ruined her coat and they were just yelling at her that she was wrong. Then they told me it would take 3+ days to clean my two suits and two dress shirts. AND they wanted to charge me just shy of $50 for the six pieces. I saw that and asked to have my clothes back so I could go back to my regular cleaner. They started yelling and cursing at me, but eventually gave me my clothes back. Went across town to my regular cleaner who said they'd have everything ready next day by 3pm and the total was $13.74.

Horrible place. They lost my shirt and then argued with me about compensation. Refused to follow…read moretheir stated reimbursement policy on their receipt. The woman laughed at me when I asked for money. Take your business elsewhere. This place needs to be put out of business.

Very efficient business. The owner is very nice and offers affordable pricing. Happy to have a dry…read morecleaner I can depend on in my neighborhood.

dropped of a uniform shirt and pants. came to pick them up and they claim they don't have them. the…read moreuniform replacement will cost me $120. every time i had been picking up there had been creases in my uniform shirts from the iron or press methods used and the pants smell unclean.

Poor quality white shirts come back gray, does not take responsibility when he ruined various…read moreclothing including a silk blouse.

Ruined two suits by improperly cleaning them. Both were made from 100% wool and now cannot by…read morerestored. Take a look at photos to see what they did with my Tommy Hilfiger suit. Please AVOID this place!

They charge different price for shirts. They said the prices are different because of different…read morematerials. I've been a loyal customer for many years and always paid the same price for shirts but now I had to paid $3.99 for cleaning shirts instead of $2.79. I think that is the way they want to cheat their customers.

Nothing fancy, just a solid laundromat - super fast cycle in the larger $5 machines! Three sizes,…read more$3 (single load), $5 (two loads) and $6 (comforter-worthy). Nice little older strip mall, Ben Franklin a nice diversion with kids (new dollar section open). Seems safe enough, not crowded on a Sunday morning.

Washers are fast and somewhat effective but extremely expensive ($4)!!! Dryers do not work at all…read more The two I tried were 25 cents for 6 minutes. After 30 minutes the clothes were still soaking wet.

Great job making a dress fit! Very professional suggestions for making the top a different design…read moreso that it fit perfectly.

Excellent workmanship. I have used this tailor for many years now. I would recommend her to…read moreothers.