Jim was so helpful and took care of my Jeep needs quickly and reasonably priced. 5 star service all…read morethe way!! Thansks

I took in my 1968 Firebird they charged me $235 to "check it out", They ruined my brand new $1100…read morepower steering system. It's now leaking I would not recommend the shop.

Went here for an oil change (called ahead to schedule and used a groupon coupon) and everything…read morewent well. Took about an hour. I had a morning appointment so I went for breakfast across the road at the coney

The technicians took of my car quickly and Nicole was patient and nice I appreciated their serviceread more

In May of 2025, I left a review about the sexist employee they had. They left a fake apologetic…read moreresponse, called me to ask if there was anything they could do to turn it around, and then never went through with anything nor never spoke to me again. Instead of fixing my sensor - the thing I paid them to do - they lied they aligned/calibrated it and did nothing else. Not to mention, when calling to ask about what they could do to change my opinion/review, I straight up told them that if they would fix the part that they should've (since I've already paid for it) but fix it for "free" (aka don't charge me again???) that I would be pleased and would be more than happy to delete the review. They claimed that they would call me back to see "what they could do" and yet I never heard from them again. It's been over a year and my car's crash sensor was never fixed nor acknowledged again. I have photo evidence of my original review. My original review was: "Very nasty and disrespectful towards women in the service department. Every time I asked a question I'd receive a condescending answer with a cocked head and scrunched face from frank. Very unprofessional. However, when he spoke to my dad or any male - it was with upmost respect." Furthermore they are overpriced and don't do what was asked - again they did NOT fix my sensor.

I can only really comment on the service, as it's the only place I trust with my Murano. They're…read moregreat and have updated their office lately. I usually get my car back pretty quickly, though one time they confused me with another person waiting on her car. Unfortunately we've gone twice for the sales part of this dealership, once to test drive a car and our sales person wasn't in. The second time the car wasn't there. We ended up going to Ohio to get a car for my daughter. My son last week went in and said he saw NO SALESPEOPLE in the office and asked if that was really where I take my car! He's now opted to order his car online. So, if you're going for Maintenance, I recommend them.

I've only had great experiences with Sesi Lincoln and Mazda. I have leased a car through then and…read moreworking with Alex was great. It's locally owned as well and they support the business around them. I've had no issues with their service team. Always professional and prompt. Their facility is clean and updated as well.

If you are a woman, avoid this service department. They are disrespectful, incompetent and do not…read moreunderstand how their own cars work. I went here 5 years ago and it was horrible. Hasn't improve. I will certainly be going back to Brighton where they are respectful of both you and your time, regardless what gender you are.

Three years pass and my lease is up during the middle of a pandemic. My main guy Rich calls me up…read moreand tells me we can do this thing all remotely. I'm in, I say! 6 years with an Escape and I didn't plan on changing anything so I told him my preferred color, interior, and features. In minutes he's got quotes and window stickers coming into my phone. Got nearly everything I wanted for significantly cheaper than I'd been paying for the last 3 years (the only trade off was one feature that would have bumped me up to a higher level, it was worth passing on to keep the savings). We did all the paperwork online via e-sign and they had someone drop the car off, fully gloved up and masked, in my driveway. A quick switch of plates and a wave goodbye to my old Escape and he was off. Practically no contact at all and the whole process took two days. One day to pick out the vehicle and another to complete the paperwork and get the keys. The incentives and rebates right now are wild. If you've been on the fence about a new car but have been putting it off, now's the time. I'm saving about $40 a month on my payment! Can't go wrong with that. My new car is a real beauty and I'm enjoying admiring her in the driveway. I won't be driving her much over the next few months but that just makes the new car smell last all the longer. Thanks Varsity Ford and thanks Rich for making what could have been a stressful experience pretty darn seamless.

Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

Jalen and Jarrett in the service department are really wonderful. They are helpful, very informed…read moreand above all HONEST! They both went out of their way to help me, answer all my questions after a mess with another auto repair company, that ended up being a 2 week fiasco with the problem dtill NOT resolved! They had my Service engine light problem properly diagnosed and had the problem fixed in 2 hours after receiving the parts! They are amazing! Patricia Gainer

Horrible customer service -- if you want to call it customer service…read more On 9/14, I visited the Nissan dealership in Jackson. I parked my car and walked around the lot looking at a few vehicles for about 15-20 minutes. I then walked in through the side entrance, where I saw two employees sitting at their computers. Neither was helping a customer or speaking on the phone. I walked out through the front entrance without being greeted or acknowledged by anyone. I waited in my car for a few more minutes, hoping someone would come out to assist me, but no one did. I eventually left without ever speaking to a salesperson. I understand that dealerships can be busy, but completely ignoring a customer who walks onto the lot and into the showroom is unacceptable. First impressions matter, and unfortunately, this experience was great and I was ready to buy.

This has been the best auto repair shop in my 40 years on the road! A bad engine nearly stopped me…read morefrom commuting to my job and Darren, Steve, Mark, and the mechanics all made genuine "above & beyond" efforts to get my car back on the road and a month later it is still running great! Thanks to Darrwn and his all-star-staff at VTA!!!!

Efficient, honest, and reliable service. 100% quality…read morework. Staff is wonderful and friendly. Owner Bill Hewitt is the best!

The service department was outstanding. I was having problems with my car and it needed some work…read moredone and also a little maintenance and they were able to get the parts quickly and everybody was so nice and friendly. Jake was the best he has such good customer service and was so nice and friendly and respectful, and they did an awesome job with my car. Pay raises for everybody in the service department!!!

Well, I was very surprised a prestigious company as this denied me of fixing something that was…read morealready broke at purchase!! all because I did not have an extended warranty on it .. My driver's seat is making noises and they looked at it and said that teeth are missing, motor is going bad in it, has to be replaced for a cheap price between 1,500-2k I was told by Tom, my car salesman that they would take care of it, was also told the same thing by the finance manager Nick!! So Nick doesn't work there in Chelsea anymore and Tom has ghosted me-- TWICE!! 15k w motor an trainy warranty mIght not be a lot of money for them BUT FOR ME, ITS A LOT.. !! EVERYONE has a smile on their face and nice words until the purchase is made!! Grant it, I did not go back to them within a week or two (would that had made a difference!?) that is because I was running back and forth to appointments for my mother in April, thought May would be okay to get it in there !! If you're thinking about buying a car there I suggest you make them fix whatever a problem might be because they surely won't do it afterwards.. There was no appreciation for buying at their location.. ITS A DAMMM SHAME !!