I thought everything went well until I realized that they damaged my bumper. I called them and they…read morerefuse to take responsibility for what they have done! It all started well enough, but as we were riding down my street, the driver went flying over a speed bump. We flew over it and the car smashed down with a loud thud. The driver stopped to "double check on the car" and to "refasten it" and he didn't mention anything and I didn't think to get out and see if anything had happened. So after all is said and done, I take my car home and I parked, walked behind it and noticed that the bumper had been scrapped and tattered. I immediately contacted John's Towing. They gave me the run around. First John acted like it wasn't him that had driven, or that he wasn't the manager. Then he said he would call me back. Did they? No. I called back today and I got the response that "ma'm go do whatever you'd like, we aren't paying". I filed a police report, talked to my insurance company and will file a complaint with the ICC. This is completely unacceptable. if need be, I am taking this to small claims. I would not have been so mad about the whole situation, had I not spent 800 bucks two weeks ago getting brand new bumpers installed on the car. Then I lost the car key and it hadn't been driven the car at all until John's Towing came to pick the car up. So I know my bumpers were still unscathed and brand new until he wrecked it. I'm furious. My estimate for the damage is $600 bucks because they ended up scrapping and piercing the bumper.

I've unfortunately had to use a towing company twice this year. The first time i just googled a…read morenearby place and called this place up. They are fast and reasonably priced. They guy who picked up my car was very personable and friendly. The second time I needed towing I called a different place first and was not satisfied with the estimated arrival time or cost of service. I called John's Towing abd they beat the price and estimated arrival time in half of the original place I called. I even got the same guy and he remembered me. That is great customer service! I highly recommend John's Towing.

I had a very great experience with Butch very professional and pleasant person. I would highly…read morerecommend to everyone! He helped me get my keys out of my car and when my key fob died he went out his way to restore my battery to make sure I get in my car safe and sound and was able to drive away with a working key fob.

I was driving home from another state and my car suddenly stopped working. Luckily I was on a major…read moreroad in the city. I called my insurance road side assist and they claimed they would be out in 20 mins. 2 hours later we were still waiting. We called this place and Rich got us connected with a truck in about 30 mins. The driver was amazing. Got my car onto the flat bed and got it into my garage with a little help from us to push. He drove us home with the car and was friendly the whole way. He was a life saver!! They even offered to junk my car for me if need be. I will keep these guys in my phone just in case. I highly recommend. If you have to wait a little, it's still worth it. Our insurance tow driver never showed so this place was the right move. They turned a crappy night into a less crappy night and I will always appreciate them for that.

Bill was responsive. I called for support around 853am near Ohare and Bill pulled up behind my car…read morebefore 30 minutes. He was communicative and updated me often to his location and arrival time. When he arrived he moved efficiently though the flat repair but also made sure I understood the parts in my trunk and made sure to place them from where he took them from. Took 25-30 min to complete the job and I was back on the road in no time.

I am surprised by the low ratings... I called them at 7am and they called back right away. Came…read morewithin the time he said he would. He put my spare tire on (after I ran over a nail and had a flat) but the spare was low on air, so he didn't want me driving on it, and took the spare to get air, and the tire to a place to get it patched for me, came back and put it on. He went way beyond to make my crappy day a little easier. Highly recommend.

The communication with this company should be so much better. I found out on Thanksgiving (after…read moreseeing an unauthorized SUV parked in one of our spots) that they stopped patrolling our lot a month and a half ago. Apparently the City of Chicago rules changed about suburban companies servicing the city for tows, and now requires a license and a fee. I was disappointed because their service was world's better than NorthShore. I bought guest passes on Sept. 16. But if they haven't been patrolling our lot, without EVER sending us an email or calling, for a month, what was the point of selling the passes to us. Waste of money. The owner and a tow truck driver said someone (Glenda?) was supposed to send an email to us, but we got absolutely nothing. The fact that we never sent a cancellation letter for a new company should've been the tip off. If not for the SUV parked in one of our spots, I have no idea how long it would've taken them to tell us. I noticed communication was all over the place anyway. One lady on the phone (still unsure if it was Glenda) would tell me to text pictures of the car that needs to be towed instead of taking the info down herself. The owner, who usually sounded like he wanted to do anything but answer the phone, would still take the info via phone. Cris was responsive, but he also gave me another number to call and would follow-up to see who was working that night. (I felt bad about this because I always seemed to need his help on off days.) When a tow request was overnight and I'd call in the morning, the owner told me on a couple of occasions he didn't know what was going on. Nobody seems to know what the next person is doing. I'll give the company 5 stars for Cris. He always was quick to respond, followed up and efficient. Kelly was at first and then again later on, so I'll give him 4 stars. (He tolerated my dog who had a case of the Zoomies.) I think the team is nice overall and STILL would've rather worked with them than another towing company, but I give it 3 stars due to disorganization and mediocre communication.

My car died in a parking lot. Illinois towing got here very quickly. Usually tow truck drivers are…read morepretty mean in my experience but the tow truck driver that came and jumped my car was very nice and very sweet. The process was quick and I was out of there within five minutes I highly recommend them

My car broke down and I was looking for a towing company that would come right away but didn't want…read moreto pay a lot. This company was recommended since they are a local business, I spoke to Alex who was very professional and very helpful. He came right way. He made this experience so easy that I forgot about my frustration during our ride back. I was laughing and smiling hoping our ride was actually longer.

Country Roads Towing kept me updated of his arrival time. He handled the transfer of my car on the…read moreflatbed tow truck with no issues. Overall it was a good experience.

Don't trust their price quote is all I can say! Once you commit, then it will creep up and up to…read moresee how much they can scam out of you, even though you show the initial flat fee quoted. I went elsewhere due to lack of honesty. Please read the owner comment below. Another lie! I got flat rate quote on a Sunday evening and said I need an evening pickup time during the week, LOCATION NEVER CHANGED. A flat rate went up 50% higher then come down $10 to see how much he can get? This is real experience and not a positive friend review.

The best tow in town! I highly recommend JM Towing for any of your towing needs. They are…read moredependable and their prices are more than fair. With other tows I have had to wait and hope they were coming but with JM Towing they updated me on arrival time, came when they said and the flatbed tow was very professional. Thank you for your service.

I had an excellent experience with JM Towing. I will save their number in my phone, just in case I…read moreever need it again! Their prices are very reasonable and they can get into tight places in parking garages that most other companies cannot. Highly recommend!

Drivers are careless on roads. They will cut you off to get a second ahead, while being on their…read morephones. Even after cutting me off they then hit a curb afterwards. They are not experienced drivers obviously. Then I took a picture of the plate to report it and you can see him flip me off. Management will do nothing cause they seemed so surprised both employee would allow that to happen

Fast service, great prices friendly, well, knowledgeable employees. 100% recommended for all your…read moretowing, services and needs.