I bought a Groupon for Kings tapes hoping to have my family memories transferred finally. I left a total of 10 tapes with them. There was a 2 months turn around to get my DVDs back. When I received them, I had 9 DVDs total returned from copying 10 tapes. They themselves said they would put one tape on one DVD. Where did my other tape get copied to? Then, not one of the DVDs were labeled - all tapes had been clearly labeled. 6 of the 9 DVDs did not play. 2 of the 9 DVDs (that actually worked) had someone else's memories on them. The disc that did work had 22 minutes of memories on them for 6 months of memories on the tape?? I think now . . . where it the 1.5 to 2 hours of tape that was recorded go?? I left all my tapes with them in cases. 5 of the 10 tapes were returned with no case. They kept the plastic storage container I use to store them in (lid and all), and returned it with no lid. I am beyond disappointed. I was so excited to get to see our precious family memories . . . instead I have nothing - 2 months to have a jumbled mess. Will be calling to complaint tomorrow - but, will find it interesting if they even answer or return a phone call. We experience the no return phone call over the last two months also. read more

King Tapes runs Groupons and Yelp deals often. This is how I found them. They estimated about 3-4 weeks, but called with my finished product after less than two weeks. I have used other companies, but am glad I found this one for my VHS converting needs. The quality of my old home movies are crap, but now that they are on DVD, at least they are not gone forever! Thanks so much. :-) read more

I'm so disappointed with this company. I have them 10 home movies on March and called continuously. They explained they were behind and to call back in a few weeks. And finally they just disconnected their phone & appear to be closed. I have tried emailing and calling various numbers with no luck. I just want my tapes back. They hold a lifetime of memories and I'm heartbroken to think I may never get them back. read more

Worst customer service ever. They gave me a 2 week turn-around date, after 2 weeks I never heard from them. I called, was put on hold and then hung up on. I called again and they said they would call me right back, never called back. I called for the third time and they said they need one more week and would call for sure when they would be ready for pick up. Never called. I called back the next week very upset and they acted as if everything was fine. I finally was able to pick up my dvds 1 month later! I will never use King Tapes and I would never recommend them. read more

Great service! I have had them convert personal cassettes into CDs and VHS tapes into DVDs multiple times. They have delivered in a timely fashion. My wife cried when I presented her with a cd of her and her grandma performing on the piano. I recommend them with great confidence. Grateful I found them for these family projects, and u will be too. Or maybe not...bc as of 2014, I guess they stole EVERYONES tapes!!! Yikes! read more

I too have lost several hundred family slides due to this business closing. I'm sure they are going through rough times right now, I'm not here to blame or get angry, I just want our slides. If anyone is reading this who has any idea how to get a hold of someone to retrieve these family memories, please, please let me know. Message me or leave a review so anyone who is in the same situation can do the same. Thank you. read more

Used a Groupon to get some video cassettes converted to DVD. A couple days after dropping off the tapes, I realized that a video had fallen between the seats of my car. I was too lazy to ask if it could be added to my group of video cassettes. A few weeks later I got the call to pick up my DVDs. I asked about the additional cassette, and was told that they would just do it right away at the Groupon price. Twenty minutes later I had all of my video cassettes DVDs in hand. Overall, I would say that worked out well. read more

I am in the same boat as everyone else. I just want my tapes. They are of no value to anyone else but are priceless to me. I called many times and was told I would get a call back but that never happened. If anyone knows when and how we can can get our tapes back please share. read more

Dear Mr. Giroux, You have all of our family tapes. There are many, many victims. Please do the right thing and give us back our tapes. I suggest simply announcing a specific date and time and have our tapes in grocery bags with our names written on the bags and we will all show up and get our tapes. You could have a police officer there to make sure no one yells or gets ugly. Simply give us back our tapes. Please do the right thing Mr. Giroux. Please. read more

This place is great! I dropped off 10 vhs family videos 2 weeks before christmas. These guys called me on news years at 7 p.m. to tell me my dvds were ready and I could come pick them up. Talk about great customers service! The guys were ao nice and friendly. I'd recommend to anyone and ill be using them again! read more

All we want is our TAPES BACK. It's been months since we took them to King Tapes for conversion to DVD. All the memories appear to be lost, including my only tape recording of my late husband's voice. We are devastated and unhappy that the owner is getting away with robbery and misinformation. We want our tapes back! Family fights should not be the customers' concern or liability. read more

First of all Jeff G. and Connie H. are not real people, I'm sure it is the owner of King Tapes pretending to be a satisfied customer to instill a little bit of faith in all the livid customers. I was there on Monday to see if they were open but of course they were not. There was a sign in the window about a death in the family and that they would be back open for business on Tuesday. I have no idea how long that sign has been up there but today is Tuesday and the phones are still disconnected. I am sure that the owner is afraid to confront all of his angry customers at this point, I know I would be scared if I was in his situation. Generally when there is a death in the family people don't go so far as to disconnect their phones, they just wouldn't answer during that rough period. So I am assuming the family tragedy is a lie. We just want our memories back Clay. How could you steal that from someone, that's worse than stealing our money! I have a friend who is a police officer whom I will be contacting unless Clay decides to start returning some valuables. read more

My first encounter with KING VIDEO TAPES began over a year ago. I produced/hosted 250 TV channel programs in Los Angeles, CA. Years ago the 3/4" tapes were reduced to 1/2" tapes, each of which held about 4 different shows and are the ONLY ORIGINALS of my show I have. Until this year, all my dealings there were with "TRENT" - a very sweet, cooperative man, so willing to work with me. I could tell he was a man of high integrity and I trusted him totally. Some shows were transferred to DVDs successfully. Since I live fairly far from the shop, I try to make trips count. Earlier this year, I was going to Tempe and called to say that I would stop by the next day to pick up the video tapes. The next day when I stopped by, "Clay" said they weren't done. I was upset as they had been there for many weeks. He seemed to indicate he was 6 months behind. I noticed that Trent wasn't there and wondered why since I dealt with him. Clay said he would call when they were done. Months passed then about 4 weeks ago, I began feeling "antsy" and made a special trip there to get my 4 Video tapes with about 4 different shows on each, mostly of the 52 ones I did all over MEXICO and very precious to me as were all show AND 3 audio tapes that I recorded and wanted on CDs so I could start selling them. He was to make 10 copies of each and I had paid $30. in advance. Three Mondays ago, I drove down to King Tapes and it was locked - "CLOSED" signs... I didn't' know what to do, finally I saw a man heading across the street and asked him. He, too, was very annoyed. Finally JOHN CLAY GIROUX appeared! He was very uncoordinated and confused. I didn't know if he was sick or ? He kept giving the man the wrong phone number to call for his audio tapes. He didn't know where my tapes were but as I was becoming more agitated, he finally found them. I should have grabbed them then, but he had my $30. that I could ill afford to loose and PROMISED he would do the transfers IMMEDIATELY and could be picked up Tuesday morning! My R.E. agent's wife was near there and I had agreed with him that she would pick them up. DAILY SHE WENT THERE and he was NEVER open. Friday a week ago, I used my GAS, to drive over there late morning and SAT outside for 45 minutes hoping he would show up! By the day, I was becoming more and more depressed and stressed! I felt so hopeless. Finally, I did research online and got some information on both Clay and Trent. I asked the police for help but that was a lost cause! I did not know WHAT to do, all phone numbers were not working for either man. Finally this Monday, I wrote to both, sent to their home address and one to the business address. TODAY, I got a SHOCKING GOOD NEW CALL FROM TRENT SMITH - HE MANAGED TO PICK UP MY TAPES and tapes for several other people and all I can say is GOD BLESS TRENT SMITH. I KNEW he was such a good person and could not believe the AWFUL things Clay said about him! I believe in karma and Clay Ciroux is setting up some powerful repercussions for himself!! read more

This place has kept my video tapes of my best friends' wedding (the only ones that exist) no one has ever seen them, and will not return them. Not only have they taken my money, they've locked their doors, disconnected their phones and there is no way to get the wedding video tapes back! Clay Giroux is the owner of the business. If anyone can help locate/contact him please help! Those tapes are precious and all I want is the tapes back. read more

I was introduced to King Tapes through Groupon and was very pleased with my experience. I took the tapes in around December of 2012 when they were quite busy nevertheless they were able to return the DVD's to me before the projected date. My experience was quite positive all the way around. I would definitely recommend them without hesitation which and I would gladly use them again. read more

Had a custom job that I needed done. Able to accommodate me. Needed extra copies last minute & were able to get them ready. Will definitely be back read more

Unfortunately, my tapes were not there. They must have been the ones that Clayton took to his home in Queen Creek to work on. I called his wife, Angela, and ask her to do the "right thing" and just collect all the tapes that are around the house and take them to the "downtown mesa association," but apparently she doesn't think she has any involvement. read more

I am so upset I bought a groupon took in 7 VHS tapes on March 5th. They are tapes of my kids first 7 years, can't replace them. Called 5 weeks later they said they were running behind. Never heard back from them after many phone calls and now looks like they our out of business. I contacted Better Business Bureau and 3 on your side. Any one else who has a complaint should do the same maybe we can get our tapes back. read more

I along with the others have lost memories of my wedding, my children as babies and even video of my mom who passed away several years ago. I just want my videos back just open up and let people go through them to get their memories back! You can't put a price on memories - just give us the opportunity to get our videos back.................... read more

I hope the landlord of the building will try and help us sort out the tapes and get them back to us. I too have precious memories on tapes there. read more

Here is the deal. Gave tapes in February to this guy (10 total) No return phone calls received. Went there in March,still not ready. When I got them in April they were mislabelled. and they were not converted from beginning to end. Brought them back, waited and waited, had to go to the back room and check everyone. 3 still not right. Left the state in May for 1 week, came back--still no word from them, phone disconnected and note on the door never addressed. Don't care if this guy is overwhelmed by the amount of work he got from groupon. Pay your damn bills, and do the work promised/paid for, respond to customers and return my damn tapes. Also hire another person if you are that overwhelmed. I will NEVER bring another thing to this so called business read more

I appreciate the low prices but I, personally, have not found them very reliable - at ALL. The first time I went there, they were out for lunch and I didn't have the time (and couldn't stand the heat) to wait for them. The second time I went, the main guy's wife was there. She was very nice but didn't know what she was doing there and had to call him for questions. I called the guy yesterday and he said he'd have it ready for me today. I went today and there were two others waiting outside and a note on the door saying he'd be back by noon. But we were there at 1:10 and he still wasn't back. Who knows when I'll be able to get my DVD? :( read more

purchased groupon and it took over a month for them to transfer VHS to DVD. Watched them all and 2 of them were not able to be watched they are not readable it is saying on all tv's. Tried calling both numbers and they have been disconnected. DO NOT USE THIS COMPANY even if it is a good deal. You get what you pay for ....lesson learned! :( read more

I am another victim of King Tapes. I left 14 VHS video tapes with Clay Giroux at King Tapes on April 2, 2014. Those tapes belong to my parents and are priceless and irreplaceable - and they are the only copies we had of years of family memories. I have made multiple attempts to contact Clay Giroux or anyone at King Tapes. I am willing to forgo a refund of the money I gave them just to get the tapes back! This whole ordeal has caused me great anguish and pain anticipating the moment that my mother asks me about her tapes, which I promised to get converted to CD for her. I have yet to tell her what has happened. Please, if anyone has any more information that they can share, please do so! Thank you! read more

This man has my mother's videos of her deceased parents, me growing up, pretty much her whole life the past 30 years. She has went to his place of business several times, tried calling, etc. They are always closed and the phone is disconnected. She has heard nothing back from him about her videos. I quite frankly don't care about his "tragedy". That is no reason to leave people hanging like this. People are having their own tragedy by thinking they will never get back something that is very precious to them, and his tragedy is not more important than theirs. I don't believe he is in there working hard trying to take care of everything. If he was, the first thing he would do is call everyone and explain the situation. But I guess that's why his business was on the news tonight. I would say don't ever go there, but even if you did, the doors would probably be locked anyway. read more

Bad experience. Terrible delays. Broken promises. Never open. doesn't answer phone.our tapes were of a family vacation in hong kong. Last 20% of tapes were of someone else's kids bday. All phone lines are disconnected. read more

Clay has not skipped town, he has been arrested. Google John Clayton Giroux and you can view his mugshot from Saturday 71914. I dropped my tapes off in March with a Groupon. About a month ago I decided that I would check on them and the nightmare began. I got the run around for a week and finally stopped by the shop after the phone was disconnected. Several days later I began leaving notes on the door along with several other people. I finally left a note indicating that I was going to call 3TV. Clay called me within 30 minutes pretending to be someone interested in joining my cause and then admitted that he was the owner. He said that he was working nights because the AC was out. He promised to have my tapes finished that night. A week later, no tapes and I resorted to stopping by his shop every night. The mistake he made was calling me from a cell phone which was the only form of contact. I left him one last message as I sat outside his shop from 10 pm to midnight. He finally pulled up and I demanded all of my videos. He begged me to allow him to finish them ( he had 4 of 14 left to transfer ). I told him to forget it and demanded my videos. Out of the 10 he claimed to have completed, 4 were finished, 6 were blank DVD's. He offered to write a check for the "4 he didn't complete, " but I was afraid the check would bounce. He ended up giving me a 20 dollar bill with the sob story that his partner, Trent, had cashed in 300 Groupon orders and run off with all the money. He claims to own that building free and clear. I hope that all of you get your memories back. This can make you crazy when you fear that all of that is gone. I have that phone number if anyone is interested. Just remember that he has to get out of jail first and when he does, he'll only be there late at night to avoid those looking for him. read more