Buyer Beware: My Experience with Texas Storm Shelter Guy (David Gallup)…read more
I hired Texas Storm Shelter Guy (David Gallup) in September 2024 to install a storm shelter. I paid $8,750, including $1,000 for jackhammering through rock. What I hoped would bring my family peace of mind turned into months of stress, flooding, and frustration.
In April 2025, I discovered the shelter had flooded and ruined most of our emergency supplies. I hired a professional excavation crew to assess the issue. They confirmed the shelter was installed too low and not properly graded. When I brought this to David's attention, instead of accepting responsibility, he deflected blame, questioned my integrity, and criticized the way my crew used their equipment.
David came out on April 14, saw the problem, and admitted it had been installed incorrectly. He said he would fix it, but after that visit, I heard nothing. No updates, no scheduling, no communication. Between April 14 and April 30, the shelter flooded again. I ended up pumping it out five times in total.
I followed up multiple times without results. Finally, on June 9, I told him I had to seek shelter elsewhere with my one year old daughter during a storm, and that I would hire someone else and send him the bill. That is when he showed up--the very next day.
After finishing the reinstallation on June 10, he called me to say the work would not be warrantied. He blamed "unstable conditions" and claimed I had not given him the exact window he needed to do the job. This, after having more than two months of opportunities.
At no point did I feel prioritized or treated with basic customer care. This was not just a bad install--it was the total lack of responsibility, the dismissive attitude, and the way I was made to feel like a burden for asking for help. During storm season, I was left to protect my child and home on my own while the person I paid for protection gave me silence and excuses.
I would not recommend this company to anyone. If you expect accountability, communication, and work that is backed up with integrity, look elsewhere.