Hello, my name is M, and I am currently in college. I have done my hair and bleached it multiple times during my teenage years and 90% of the time it turned out pretty good. Monday the 22nd of July, I decide that I want my hair professionally bleached so I can put a pink on top. I decide on this hair salon because they seemed professional. I think that they as a whole are but certain people they have as hair stylists are not as professional. I understand everyone starts somewhere but I think when a mistake is made, one must own up to it. The stylist I got was Mikayla. I go in an ask to get my whole head bleached. She does this fancy basket weaving thing and I just trusted her cause she is the professional and I am not. Well throughout the whole 4 hours I was unhappy. this was not virgin hair as black from sally beauty's had been applied to the ends. I told her upfront. after the bleach came out the bottom of my hair was blue and the roots were kind of blonde. I asked to somewhat neutralize it. She put some toner or something and after all was said and done my hair was shiny corn gold yellow and bright red and orange. I was unhappy but she said it would wash out and also the salon was closing. I am non confrontational so I believed her. She said do u use Walmart shampoo? and I said I could use tea tree, I suspected she has something against Walmart brand hair products(which is a-ok cause she can have an opinion). She said that would be awesome in reference to the tea tree shampoo as it would get the orange out. She said do it and scrub really hard and talk to her in a couple of days if it still looks really bad. A few days go by and I document it with pictures and videos. The ends are green and there are streaks of yellow and orange and red throughout the top. I am okay with the green as I understand that that is what happens because of the black on the ends. She did the bleaching uneven as when I split my hair one side has a little bit of the bleached orange red yellow strands whilst on the other side a huge chunk is just my brown hair. I decided to be as nice as possible and ask for a refund because I did what she said with the shampoo and I was unhappy with how my hair looked. it was not done to a professional standard and I think she knows that.She said that I misheard her or did something wrong and that the hair was my fault. I do take partial fault as I could have been more outspoken with what I wanted and also I could have brought a picture so she would have known what I wanted. Even a 50/50 refund would have been okay with me because I Think she was responsible for this disaster. She took no responsibility, but at least said sorry. I don't think she knew exactly what she was doing and maybe she was just a newbie. I don't know and I am not stating that as facts. My dad called the manager-in charge and she said she would talk with Mikayla. Mikayla calls me later and she seemed calm. I was calm at first and explained my predicament. she seemed to get it but still proceeded to make sure the tI knew that it was my fault that my hair looked like this. She said I lied about what I put on my hair and that she never said to use tea tree shampoo. I usually don't use tea tree shampoo but Ive seen my mom use it a couple of times and she let me use it once. I didn't have tea tree shampoo on me and I had to go out and buy it because that is what she said I needed to wash my hair with for a couple days in a row. My hair is gross now cause I washed it 3 days in a row, and it usually only gets washed twice a week. I was naive and thought I could trust Mikayla. I can't get a partial refund because its store policy and the ONLY thing they could do was to fix my hair for free., I understandably don't want her to fix my hair, because it might get messed up again . or she might be upset with me cause I am unhappy and ruin my hair on purpose as a way to get back. I don't think she would do that but I don't know her personally.I wasted money on something bad that looks like my friend could do. I am disappointed with how they handled this situation and I personally do not reccomend anyone to go there. I think maybe the other stylists there are great, but I am personally not taking another chance.If u do want good male haircuts then there would be a good place, but please do not go there and get your hair done by Mikayla.She refused to take any responsibility for this hair and that's what Im most disappointed with. I take some responsibility but I guarantee that this hair is not 100% my fault. I don't want another girl to go through what I went through. I know how important hair is to people and how empowering it can be. I definitely suggest going somewhere that's more expensive and where they are willing to work with you.- read more
