To whom it may concern:…read more Representative, Calvin Wilkins, is very professional in what he does. He's always prompt and on time. Before doing anything, he always indicates the type of service he is to provide and then he inquires of any problems we may have been experiencing to ensure that he get the "hot spots." When opening any doors to spray, after doing so, he makes sure that he closes them back. He also makes sure that he properly services the outside with the snake repellant. Before leaving, he wants to know if what he has done is satisfactory, and if there is anything else he can do for us, and that if we run into any problems to please reach out and to let him know. Calvin is very personable and his work ethic is conveyed in what he does. I'd like to keep him as my technician! James Battle

After a one-time service several years ago, I have repeatedly stated that I am not interested in…read moreany follow-up services. Despite this, Terminix of Rocky Mount has continued to contact me from multiple phone numbers, persistently attempting to schedule appointments. These repeated calls constitute harassment. Today, a technician was sent to my home and left a note on my door requesting that I contact your office. This is unacceptable. I have not requested any service, nor have I authorized any visits, inspections, or follow-up communication. Let me be absolutely clear: I do not want any services from your company. Effective immediately: Do not visit my property for any reason. Do not contact me by phone, email, text, or mail. Remove my name, address, and phone number from all marketing and service databases. If this conduct continues after receipt of this notice, I will consider it harassment and will pursue all available legal remedies, including filing formal complaints and taking further action as necessary.

Mikey went above and beyond for out home service. He was thorough and even cleaned up some cobwebs…read moreI've been meaning to dispose of! Very kind and respectful. Highly recommend them!

DO NOT TRUST BULWARK WITH YOUR HOME OR HEALTH. I trusted…read moreBulwark Exterminating for NINE YEARS to protect my home from mice. I paid my bills faithfully and had their technicians inside my home and crawlspace regularly. I had an ongoing problem with Mice and was led to believe this was related to a neighbor with tall grass and that there was nothing I could do. I had my quarterly treatments and had frequent callbacks because of persistent mice. I even found a decomposed mouse in the corner of my garage. In June, I brought in an independent company for a second opinion. They walked in and immediately found a massive, advanced mouse infestation in my attic with severe structural destruction, shredded insulation, and hazardous waste. The remediation quotes are $25,000-$35,000. It is so dangerous that workers have to wear full hazmat suits and N95 masks to even go up there. Worst of all, I am a 71-year-old recently diagnosed with a severe genetic immune deficiency disorder and rheumatoid arthritis. Bulwark's complete failure to perform the job I paid them for over nine years has left me trapped living beneath an active biohazard of airborne waste that directly threatens my health and puts me at extreme risk for respiratory illness. It has been nearly two months since I notified them. I called the "quality control" Department and spoke to eight different people who promised callbacks but never once did they call. When I initially reported the problem , no one offered to come out and see what was going on and see what could be done. They asked me to send the videos that the new company had taken. When I did not hear back, I called and asked the person who answered to open up the video. She became very quiet (because they are really bad) & told me that she would be sending them over to their legal team who would call me the next day. I never heard back. I have had to email the CEO twice just to get a response. Instead of fixing their mistake, Bulwark completely deflected and passed me off to two competing insurance companies (AmTrust and Skyward Specialty) who are now pointing fingers at each other over who is responsible forwhat year. Bulwark markets itself as a family company that cares, but the moment they cause a major crisis, they run behind insurance adjusters and leave an immunocompromised customer in a hazardous home. Disgraceful service. Not only poor Pest Control service but terrible customer service. This is a family owned business started by a dad and three sons. On their website, they talk about family values and communication. Sadly, I believe it began that way, but it certainly is not that way now. If I had started a company with my children that ended up like this I would be ashamed. Beware before you sign up for service with them. If you have service with them now, be sure to get a second opinion if you've had problems with mice.

Had inspection done for what I thought might be termite damage of my porch steps. Troy came out…read moreand inspected the area in question and the rest of the house foundation, crawl space and garage. He found no termite activity and said the stair damage was from wood rot/water damage. I really appreciate the time he spent inspecting the house and explaining what he found, especially since he didn't charge anything for the inspection. What really impressed me was that he didn't try to push me into buying a treatment or maintenance program. He gave me some options for preventative treatment, if I so desired, but didn't push me to have anything done. Just said to let him know if later I decided I was interested in doing something. Highly recommend.

We used them for a termite inspection and then mosquito treatments! Great customer service.read more

I want to give a double "thumbs up" to Garrett. He is so pleasant and ready to answer questions…read more Very thorough and yet quick to do what needs to be done. He's my pick for the job!!

My wife and I recently built our dream home that we have been planning for years. We built it on a…read morepiece of farm land my father gave me. Well, as soon as the building process started, the bugs wasted no time moving in. The first week we moved in, there were ants in one closet, the living room, all over the kitchen, and two ant farm mounds in my garage ...I didn't even know ants could do that. My father owns a real estate company and I asked him what to do. He suggested Rid-a-Pest. He uses RAP at all of his properties. I called them and started an interior/exterior routine service. I was very impressed with their service. The technician came out and was extremely thorough. He explained everything he was doing and how each item he was using worked. The very next day, the ants and all the other minor bugs were completely gone. It's been a week and I still haven't seen any.

As a new customer, I was blown away by the knowledge, patience and friendliness of Kelly, Nick and…read moreCole. Each was a pleasure to work with and I will be whole heartedly recommending this company to anyone I know needing pest control services!

For the first time in 16 years that we have owned our home, our major spider webs are GONE! Pests…read moreare at a minimum (didn't think it was even possible) and our dock looks amazing!! We paid another 'big' pest control company around LKG, only to find out they weren't treating our home and never cleaned cobwebs. You guys ROCK!!!