drove from batlimore to look at a car. had an appointment with Akbar at 830. after we got there…read morewe were told the car was sold. Akbar didn't bother telling us this even though we received a text from him that morning and he knew of the sale even before he logged onto his computer. Poor excuse for a salesman. There may be some feeble excuse/response to this review, but the facts don't change.

Sent my girlfriend here and didn't get involved until it was over because I thought I could trust…read morethem. Her push button start stopped working and she developed a parasitic drain on the battery. Her friend hooked up his scanner and told her that both problems are because of the ignition module. She finds a cheap module on rock auto and the friend offers to put it in for free so she decides to give it a shot. Well, the friend doesn't really know what he's doing and he can't program the module so she calls this dealer and they offer to program the module for her. She takes it in and they say that the friend messed up the module so they can't program it and they recommend tearing the module out and putting in a new one. This is where a reputable mechanic recognizes that "my friend with his scanner" is not an accurate source of information and there's no guarantees that the module is actually the problem. But no, they saw a sucker who was willing to authorize a new module and that's what they did. They charged a ton of extra labor to undo the previous work but they were more than willing to stick with the previous diagnosis. My girlfriend who knows nothing about cars was handed a $1500 bill and they did no diagnostics whatsoever. They were more than willing to use her ignorance against her and let her spend a ton of money knowing that it might not fix her car. Lo and behold they finish the work and the push button start still isn't working and of course they say that it's not their fault. And they only offered to look at it after I went down there and called them out. An honest mechanic would never risk their name and reputation by letting a customer spend that much money when they know it might not be the fix. This is the sleazy mechanic behavior that I do not expect from my small, hometown Jeep dealership

Im going to be very honest in my review and my interactions with the salesman Colin, the finance…read moremanager, and the general manager Peter Sarro. The promises of a car "tomorrow" ultimately turned into a week long ordeal. My car was secured on Thursday and was supposed to be ready for pickup Tuesday. Which turned to Wednesday the latest and finally ended up being the following Monday. I was told the delay was due to the fact that my vehicle needed new tires, but the vehicle was ultimately delivered with used tires. We wanted to trade in our car at the time of sale and put something towards the new car, but were told we could not unless we wanted to wait 2 more days. We had exactly 60 seconds to look at a car we didnt get to test drive because we were rushed because "there are a lot of people picking up today". I was told there were no differences in the cars we looked at and test drove and the car we ultimately ended up buying. This proved to be false. I was never told there was a minimum amount to finance, so when i went in with 2 checks, one was refused due to some undisclosed financing minimum. In face, I was specifically told " I don't care how you pay, its all the same to me" by the manager in the previous visit. My bottom line price was $30,000 OUT THE DOOR. taxes and fees included. When I asked Colin what my total was before I started signing, he told me "Right at 30." He lied right to my face as the price was $31,012. When we went into the finance managers office and started looking at paperwork we questioned why it wasn't a Hyundai Certified Pre owned as that's what we were told all along and the only reason we even went back to the dealer. The finance manager got up, walked out without a word when i threatened this was going to go a whole different way without a certification and we were going to walk away. He then came back with a few payment options all of which included additional warranty coverage like that's the only way the car would be certified. I was never given payment options that did not include an additional warranty. An ultimately $35,000 car didn't come with basics like floor mats or even a manual. Its been 10 days since I've contacted colin about this and have received no response. We were told 2 completely different figures about how much money was put into the car, by the same person and were told if they put anymore into the car it would be over the $30,000 out the door price. Which it ultimately was anyway. We were told when we bought a car, it would be completely gone over with us. This was also not done. So no tutorial, no test drive and no manual. How do you figure out the buttons on a self driving vehicle while you're driving without it being dangerous? A certified pre-owned Hyundai comes with 3 months of sirius radio and bluelink. Mine did not. As part of the 173 point inspection the car must include an owners manual, a quick start guide and owners handbook. mine did not include these. Under that same inspection, there is to be no visable damage to the front bumper or grille and mine is damaged on both and checked off as "no damage" "meets stds" The clock is supposed to be set to the right time. While this may seem like a simple stupid task,even this was not done leaving me questioning whether anything was done. My battery failed the inspection and says no good. It is supposed to include a Carfax specifically, but I had to pay $50 for my own when I got home and realized all the problems with the vehicle and service and sales departments. It was in this Carfax report we discovered it was not a one owner car, it was a 3 year, 36,000 mile lease, which was never disclosed. I was charged for vin etching on a vehicle that was already $700 over my budget. When i called Peter Sarro the general manager and explained my many concerns, he said " are you done? can i talk now? you've been talking for 20 minutes." i expressed that i thought he wanted to hear all of my concerns and that i could see he was not the right person to talk to to try to rectify the situation. I gave him a chance to rectify the situation and that was a kindness, and he pretty much laughed in my face and offered a manual. I thanked him for his time and told him to have a great day and then went over his head. You will get nowhere with these people I have escalated this case to Hyundai Motor America Customer Care and they are NOT happy. I do have to mention Colin was wonderful and went above and beyond until the moment he received our check. That's when the communication changed, the effort stopped and everything was different. The no pressure, upfront pricing and transparency they claim to have as standards are a joke and they do none of those things. We were pressured, lied to about the price and not told so many things.

Jesse Nye was the best salesman that i've ever dealt with at a car dealership. He made the lease…read moreprocess extremely easy. i provided some preliminary documentation before turning in my '23 Elantra and by the time I arrived to pick up my '26, I was in and out the door in about 1.5 hours. They were also able to exceed the deal I had received from a competitor. I will be doing all my leasing at Wile...

This place is awesome. We have been using Rose Brothers for years and they have never let us down…read more Very well trained and knowledgeable techs, always willing to help and guide you. My business and entire family trusts the Rose family to always keeping us safe and on the road. I trust no one else to service our vehicles. Thank you Dave Rose for always being there! Glenn Higney President/ CEO Allcom Communication, Inc

I'm new to the area and needed a tire plugged. After reading reviews of the shop online, I gave…read morethem a call and much to my surprise, spoke with the an extremely polite and customer-service oriented person. One who genuinely thanked me for calling and didn't rush me off the phone. He said to call back 45 mins before I was ready to come in and he would make sure my car would get worked on right away. I called back this afternoon and they took me right away. Rob at the front desk was very friendly and the waiting room was very comfortable. As a younger female, autoshops aren't usually the most welcoming places, but this was the best auto-realted shop I have ever been to. They even fixed my tire free of charge and encouraged me to come back if I needed any other work done. Excellent experience. I didn't realize there were still businesses in the world today that ran with genuine hospitality! I highly recommend.

Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.

This is the second time I've taken my car to JK Auto. I can not speak highly enough of this…read morebusiness! They go out of their way to take care of everything. They have taken me right away and I could not be happier with their service! Do yourself a favor and go there if you need bodywork or any auto service needed.

I have been a customer of JK Auto for the last 10 years and I continue to be entirely impressed…read morewith their quality of work, efficiency, and customer service. Never once have I felt taken advantage of, and as a woman I can attest that too many shops will try and screw you over a dollar. The owners are fabulous people, and this shop does great work! Oil changes, trouble under the hood, body damage? - they will take care of you and at a fair price.

worst thing I ever had to deal with never going back I brought my vehicle and was sent away they…read moresaid it was too loud when it is stock exaust with no problems with it it is factory

I brought my car in for an oil change and asked for an estimate on any repairs it may need to pass…read moreinspection. I left, ran some errands, and went home. A few hours later I went to leave an my car wouldn't start. I called Edwards, quite upset, and explained what was happening. Russell personally drove to my house to diagnose the problem. He found my car was out of gas due to a faulty gas gauge. The customer service is beyond top notch! Great, honest, guy! I can't recommend them enough!