I ordered a necklace in store June 5th and have yet to receive it. Email address comes back…read moreundeliverable and phone number just rings, not able to leave message. It's been 2 weeks and I have not even received any communication. It was a $235 necklace. I hope someone contacts me regarding this. I'll just keep leaving comments wherever I can or my Husband will get involved about it if I can't get anywhere. This seems to be a pattern based on reviews I've read and even after the supposed phone issues more than a year ago. This is what a Christian Company does? I'm from out of town. This was a gift for my daughter who just got baptized.

Such a quaint shop with friendly staff. The displays are worth the visit--so well done! And don't…read moremiss the upstairs where the beauty continues. They have clothing, candles, jewelry, and nice decor for the home. A special touch is the butcher paper roll where you can write out what you're believing God for. They also have a signature candle scent that is amazing! The shop is narrow, and it's easy to miss. But you won't want to.

Amazing selection of jewelry. I could spend all day there…read more And the staff were really helpful and knowledgeable.

Today I went back to the store for the third time. The first time I was sold broke earrings, the…read moresecond, I went to return and the place was closed because their hours are listed incorrectly, and today they were finally open and the worker offered no apologies for the inconvenience.

I had an outstanding experience at Gossage Jewelers on Charlotte in Nashville. They helped me trade…read morein my older jewelry for a beautiful new piece that I know I'll treasure for years to come and one that will become a meaningful heirloom for the future. From the very beginning, they took the time to listen, answer my questions, and share their expertise to make sure I found exactly the right piece. Their knowledge, patience, and genuine care made the entire experience enjoyable and stress-free. The customer service was exceptional, and the entire process couldn't have been easier. It's refreshing to do business with a family-owned jeweler that still believes in honesty, craftsmanship, and treating customers like family. I highly recommend Gossage Jewelers to anyone looking for quality jewelry and outstanding service. Thank you for making this such a memorable experience!

I moved to Nashville in 2010, and from living and traveling much larger cities. I've noticed the…read moresame friendly and professional experience with the entire staff every time. I just needed my 2 watches batteries replaced. While waiting, I asked to see some potential personal rings. Naturally, I was treated like a millionaire. Shortly after the jeweler said my watches were ready, and he cleaned them. That's first-class service that is very hard to find today, even in many larger retail stores. Cheers to the entire family staff of Gossage Jewelers!

great place to get rings and chains, big selection. I will not go anywhere else, the best jewelry…read morestore in Nashville and a they are a very fair price

I took a watch in to be repaired in November 2025. After several weeks I received a notice that…read morewatch was ready to pick up. I went to pick it up and they couldn't find it. They searched for about 30 minutes and I told them to call when they find it. They called me on my way home. I got it a couple days later. It is now March 2026 and the watch quit working. I'm trying to get my watch back to them for repair and they would not call me back. I have asked for them to repair it again or refund my 120.00. I went to the store afternoon of Mar. 10 and they wouldn't let me in the store. After many calls and they will not return my calls. Beware of this stores sloppy work.

I got my wife her engagement ring here! The sales rep was very attentive, and showed us plenty of…read moreoptions. We've also been back for earrings and other jewelry needs.

After much research we chose Green Hills Diamond Brokers for my 25th anniversary ring upgrade. They…read morehave a great selection of natural diamonds and settings you can view right in the showroom. Leva was amazing and I came away with a bigger diamond than I had planned. We will be returning customers.

I am very disappointed with my experience at this Franklin store. I purchased a gold ring, and…read morewithin four days, nearly all of the finish had worn off. For the price and the way the item was represented, that is unacceptable. What has been even more frustrating is trying to get help. I have called five times and have repeatedly been told someone would call me back, but no one has followed through. First, they said the owner was out of the country, and the last 4 calls they promised a callback after speaking to the owner and manager. Still haven't heard back from them. The store presents itself as a Christian business and has a prayer room inside, which makes the lack of accountability and customer care especially disappointing. I expected the product to be better quality and, at the very least, for someone to follow up and make it right. I hope the store resolves this promptly and begins treating customer concerns with the integrity its branding suggests.

I love wandering in this store every time I am in downtown Franklin. It is so inviting, has great…read moreunique home decor, clothing, accessories & books. The staff is refreshingly friendly and never rushes me or hovers over me. Just the way I like to shop! I think this is especially important to mention because a lot of their merchandise is religious based so it is a unique experience that needs to be savored. Today, I purchased some Christmas Home Decor that I will treasure for years! I also stopped in their treasured Prayer Room. It is a little area in the center of the room where you can write down prayers on a tag and hang it on the wall. Others are encouraged to take a tag and become a Prayer Warrior for the person who left the prayer. Today, was a very impactful visit for me. I went into Philanthropy with a heavy heart because we found out our good friend that has been battling cancer was moved to hospice. The prayer room gave me peace & I left feeling a little lighter. Thank you Philanthropy for providing such a beautiful space that brings peace to so many! Whether you are on a visit or a local of TN be sure to stop here & experience this special place!

E J Sain is top of the line. Been in business for generations, so when I brought in my…read moregrandmother's ring, they were able to help me trace the history of how it had been designed there. Staff is so friendly and helpful. Their designer Tim is one-of-a-kind and so talented! He custom designed my wedding band to fit my grandmother's uniquely shaped ring, and I couldn't be happier. I didn't really know what I wanted, only what I didn't want, but Tim listened carefully and put his expertise to work! The band fits the ring like they were made at the same time. I now can't imagine one without the other. Edited to add: Also, they repaired my ring like new when a stone fell out (No fault of theirs, ring's just old.) Did an amazing job!

My husband and I had stopped in this afternoon to look at Men's wedding bands since he lost his…read more The lady took one look at us and asked us what we were looking for. She showed us one piece and let us know that's all she had. She was incredible rude and super unhelpful. She didn't even try. I should've gotten her name but was so turned off that we left after 5 minutes since she didn't want us there.

I was initially drawn to Margaret Ellis Jewelry (now ME) by the amazing and timeless designs of its…read moreeponymous founder who integrated pearls and gemstones with silver and bronze but when Margaret passed her torch to her intern, Mclaine Richardson, Margaret's original designs became energized with a contemporary edge that I grew to treasure equally as much (or more!) than the unique jewelry Margaret had created. I look forward every season to see what new pieces have emerged from Mclaine's studio based on her formally trained sense of design and the careful craftsmanship of her workshop. Strangers will stop you, so be prepared for compliments and queries when you wear ME.

How did I go from not owning any Margret Ellis jewelry to owning 4 pieces in less than 2 months?…read more Very easily. Let me explain... I think we all know by now that I thrive on shopping local and adore style but some of you may not be aware that I actually struggle with finding the time to make my rounds to actually fill my closet and jewelry box. Alas, it's true. Unfortunately, due a tremendous loss in my personal life, I decided that I wanted to invest in a custom necklace to commemorate my loved one. So full disclosure, through the years, I have become friends with both Margaret (now retired) and the new owner Mclaine so I immediately thought of Margaret Ellis to create this piece for me. Although I had never owned a piece prior to this custom request, I have long admired their work and artistry and just knew that commissioning them to create this special piece was the only way to go. And, I was 100% RIGHT. From the initial steps of discussing my preferences and requests to the day that Mclaine stayed late so that I could swing by to pick this beautiful piece up... I was impressed with their creativity, professionalism, and kindness. My eyes literally welled up when I viewed the necklace for the first time, it was absolutely beautiful and included thoughtful details that I would not be able to get anywhere else. It was crystal clear to me at this moment why Margaret Ellis has been in business for over 30 years. Fast forward to the yearly Margret Ellis Sample Sale, I couldn't pass up an opportunity to add to my newly created personal collection, right? Plus, beautiful rings, bracelets, pins, and necklaces were DEEPLY DISCOUNTED and I was able to get two dramatic pins from vintage collections for under $80! But hold on, what's that? WOW. That ring sure is sparkly...Oh, it's not a part of the Sample Sale? It sure is sparkly... But, it is a part of the Holiday Sale - 20%? Did I mention that this ring sure is sparkly? I slipped it on and it fit perfectly. How much is it again? Am I splurging too much? Hmmm... do I not eat this month - I could lose a couple of pounds? No. What 33 year old woman buys herself a gorgeous ring that may be viewed as a unique engagement ring in some circles? Hmmmm... I don't need a feller to flaunt a sparkly bauble! SOLD. So. Yeah. That's exactly how I was seduced by Margaret Ellis 4 times in less than 60 days. Throw in the fact that this business continues to support Nashville's nonprofits by giving back and donating on the regular... I'm a customer for life. TIP: This jewelry showroom/studio is located on the 3rd floor of the Cummins Station building and is open to the public. You can actually see their work stations right next to the bright showroom area. And, Mia the pup is normally around too!