Always there to help with any kind of bike issue whether it is simple or complicated. Jeff is a wealth of knowledge, having been involved in racing at the highest level over many decades. I live in Florida yet this is my bike shop. Does that tell you something? read more

I am only rating this one star because they said they were open until 7pm only to find out when I got there at 6:15 pm they were closed. Update your website!! I travelled through so much traffic to get there, due to I-75 shut downs. Not fun and if you say you're open ..you should be open! read more

Every summer I get my mountain bike tuned for the season. The past two years I went to this bike shop and both times they charged me over $100 for "work" they did. This summer they charged me about 110-130 for a new chain and new tubes in my tires. Both of my tires have been leaking all summer and my front one does not hold air. The rear only hold air for about 30mins. The chain is actually new but is sized wrong so slips off the gears every turn or jump I hit. The year before that they charged me around the same price for almost the same things and also had the same issues. Nice people and a cute dog but fully scammers that don't deserve a penny read more

Kinetic Systems - Bikes Near Me - Clarkston, Michigan

Louise was very accommodating in fulfilling my need of a universal brake cable for a wheelchair.

I took my tricycle to this shop to have it repaired, and while it was there they damaged my brand new bicycle seat and did not offer to replace it or to repair it or replace it. They made me wait a month before they even look at my tricycle and then the return warranty was out on the bike so I couldn't send it back, And then he said he couldn't Properly fix it. Everything there is very overpriced very expensive and I will never go back there. read more

Kinetic Systems - Cruiser bicycle seat with back rest - Bikes Near Me - Clarkston, Michigan

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Mr. Kmp G. must be confusing Kinetic Systems Bicycles with other bicycling shop. Kinetic Systems Bicycles is a small, family friendly, old school, professional shop. I tested all local bicycle shops for few seasons to choose one that I can trust. I can write 10000 words review, but instead I recommend people to go there and check it themselves. It's truly AS GOOD AS IT GETS! read more

Kinetic Systems - Bikes Near Me - Clarkston, Michigan

I've given this shop many, many chances, as I've heard their team is top-notch. However, it just seems to be full of a bunch of pompous jerks who get more joy out of comparing their bike to yours instead of... ya know... riding said bike. On one visit, I stopped in to ask about a road bike I had researched. I was looking to spend about $1,500, but the employee that was "helping" me simply suggested that I spend about $2,000 if I was "actually serious about racing." Another visit became annoying when I picked up one of my bikes for a tune-up to find that they had routed the brake cable through my RoadID bracelet. I keep it around my top tube so I don't forget to wear it while riding. Now it's stuck on that bike until I decide to remove that cable. They were going to charge me for another tune-up just to free the bracelet. That's incredibly annoying, as it must have taken some focus to route the cable housing through the one part of the ID that rendered it un-removable. The last straw, for me, was when I stopped in after lunch at The Union with my girlfriend to sign up for their Fall Back 40. My girlfriend told the employee (and, I think, owner) that she was interested in getting into racing as well. He made a few comments about her maybe looking into a comfort bike. She said she was more interested in something she could race with. He insisted that she'd be happier with a hybrid of some sort. Thanks, but no thanks, pal. If we'd wanted your patronizing sexism we would've asked for it. We've since taken our business to KLM in Rochester. Nice people who are willing to sell me what I want, when I want it, will always get my business. read more

Thanks Jeff, Anne and the whole crew at Kinetic Systems for getting me on the right bike at a great price! Danny Bologna read more

Kinetic Systems - Bright orange Specialized crosstrail for cruising around the city! - Bikes Near Me - Clarkston, Michigan

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Guys literally sit around and make excuses for why they can't get parts. Same day they'll make some lame "2 weeks out scheduling excuse" every time. Bike shops in Lansing put my bike up on a rack same day and tell me what's wrong... come on. Service is terrible. read more

Nice people - helped me and my son get a lightly-used but very dusty mountain bike back on the road after it sat dormant for years - didn't charge for some light adjustments and cutting down the seat post to size. Helpful in giving advice about buying a helmet and gloves, too, and didn't try to sell us things we didn't need. Expect to pay full-blown retail on accessories, with pricing like any small independent shop. Lot of higher-end bikes and not a great deal of new ones suitable for beginning hobbyists, but that's the well-heeled market the shop is in. A nice little shop, pleased to have them in our area. read more

It was time for me to upgrade this year. I had decided on a cyclocross bike as most of my riding is converted trails and dirt roads, and I was tired of pushing the weight and fat tires of my mountain bike. I'm 55 and could afford a decent bike, and wanted something that I could push hard for 10 miles or take it easier for 30 plus. As many do, I did a lot of internet searching and reading to narrow down my choices. I visited most every bike shop within 15 miles of Rochester. Even paid $250 for a professional fitting to help figure out sizing. After 6 or 7 shops I went to Kinetic and talked with Jeff the owner. Jeff, by his own admission, can be a little arrogant, yet he has 40 years or so of experience racing, coaching, riding, and fitting bikes to back it up. We talked a lot about what I was looking for, and he put my on a couple of bikes on the rollers to check for fit and riding style. When I visited once when he wasn't there I spent considerable time with one of his employees (Matt?), and was very satisfied with the knowledge he possessed. They were always supportive of me taking my time and demoing the bikes. While I had my mind set on a couple of different Salsa models Jeff suggested the Foundry Auger cyclocross bike, and suggested taking a demo ride at the "Demo day" out at Island Lake demo days. Well worth the time . . . the bikes I had set my eyes on just weren't right, and the Auger was everything I needed and wanted. Problem was, Jeff didn't have the size and model in stock. Tried the larger frame and it was a no go. At his risk, he placed an order for the Auger in a 53cm frame, knowing he was stuck with it if I walked (there were concerns that the 55 was too big, and 53 too small.) Bike came in and fit great. They had me come out for an hour to fit it specifically to me, and threw on some bling that I had bought. At no time did I feel pressured or obligated at Kinetic. These people live, eat, and breath bikes. They are not perfect, but who is. I felt like I got good service and will go back if I decide I'm in the market for another bike. Also will be going back for the 1 month free "tune-up" even though I'm 2 months late; I am confident they will still provide the service. Jeff will be honest and straightforward; he's not the kind of guy to tell you what you want to hear, he'll tell you what he believes is correct. I believe he understood me better than a lot of the other shops. (I really tire of young guys trying to sell me what THEY like, same with ski shops!) Even though he is friendly he's not trying to make friends, he's trying to get it right. I'm not sure it's the best shop for kid's bikes, but again that's not what I was trying to buy. If you want a decent bike, and are half-way serious about the sport, or even hard-core, they are a good shop to check out. read more

I broke my rear derailleur and bent the bracket on my mountain bike a couple of weeks ago. I just recently moved to the area and I was not familiar with any of the local bike shops so I looked up the nearest store. Kinetic was the closest to my home so I decided to take my bike there. BIG MISTAKE!!! I picked the bike up yesterday and was helped by one of the female associates. She took my name and quickly retrieved the bike. I asked her if the derailleur was indexing properly and she assured me that all of the components are tested and test drove before completion. I took her word on it. Really, really, BIG MISTAKE! While she was ringing me up, I started some small talk about maintenance on my front forks and how I could go about doing it. She told me that the forks were cheap and there was no maintenance that can be performed on them. Okay, I can deal with that, but then she said don't bother getting a new set of forks on my bike because the forks would cost nearly what I paid for the bike. I sensed an angle to sell me one of their 1k$ bikes, so I took the bait and asked her to show me some of the bikes she was trying to get me to buy. Sure enough, $800.00 - infinity! So now I get my bike home and take it for a test drive when I find out the front derailleur is not downshifting into the #1 sprocket ring. I called the shop and spoke to one of their mechanics and he gave me a few tips to adjust the 'L' screw, until the cage allowed the chain to derail and downshift into the #1 ring. I asked the mechanic if they could fix it tomorrow, he said for $15. WHAT? I just spent $94+ on a cable housing, derailleur bracket, and derailleur + labor. He said that this is not a related issue. I told him the front derailleur worked before they got a hold of it....no response! I backed the 'L' screw out a 1/4 turn at a time, until I backed it out all the way. It never allowed the chain into the #1 Sprocket ring. Now I am getting ready to go to Bloomer with the guys and I am going to have to stop at KLM in Rochester and see if they can help me. Kinetic is a great shop if you have one of the bikes they carry and it is not deemed "cheap" by their standards! read more

WOW ! I was looking at a manufacturers web site and was referred to the shop to see some of their bikes. No way, the reviews here say stay away, I will. read more

I have never experienced such great customer service. This is my 3rd bicycle shop purchase in MI, and no one has ever took the time to really see how a bike fit until I came here. Louise was extremely helpful and gave me a ton of information. She was very pleasant on the phone before I came out, and really took the time with me when I arrived. You have a customer for life! Thanks again! read more

I went to Kinetic Systems for a seminar on their vibration isolation equipment, and I am excited for what they have in store for the future! I learned a lot in the meeting and hopefully I can use this information for my future also. read more