Contacted Velofix to assemble my Rad e-bike since local bike shops are overwhelmed and after I failed to put the bike together myself
using Rad's video. Super happy that I did!
At first I was kicking myself for spending to have someone else put together the bike when there are videos online. But it makes a world of difference to have a certified bike mechanic do the assembly. He was very thorough, and did a bunch of things I would not have known to do and the Rad video/instructions do not cover, like aligning the wheels and the brakes, checking to make sure that the frame was not bent during shipping, checking to make sure the spokes weren't loose, and so on. He had the specialized tools, waterproof bike grease, and all that for assembly. Rad does not send all the tools needed and my local bike shop did not have the right ones recommended. At the end, he gave an overview of how to ride the bike and waited while I rode around the block. He answered all my questions as a first-time e-bike rider.
If you are going to spend the money to buy a decent e-bike, I learned it is completely worth it to have an experienced professional make sure it is in good working order. Excellent customer service! read more