Warning Sign to Parents - Don't ignore when your child cry when leaving home or at drop-off for childcare during your absence:
We started using KinderCare Learning Center; 225 Washington St in Woburn, MA about 15 years ago. We had a great experience with this center and have been happy to pay the high cost for childcare since we trusted that our children were safe, well taken care of and were happy at the center. This provided a hug relief to my husband and I since we both work full-time and rely solely on the Center for our childcare needs. We relied on this place for so long including during snowstorms.
Our recent experience with 225 Washington Street KinderCare Learning Center in 2023 has been a complete nightmare. Our 3.9 years-old daughter who is very pleasant and happy suddenly started crying when leaving home and at drop-off because she didn't want to go there. Then she got bit by another child underneath her eye on 28-Jun-2023 (pictures). When I inquired on 29-Jun-2023, the Center Director said she didn't know what happened to my child and there was no incident report! When I took my child to her class and asked the teachers what happened, they didn't know neither. However, my daughter said very clearly that she was bit and gave name of the child who bit her while pointing at the child. My daughter kept repeating the child's name and said she bit me, that was not nice. The teachers who were presence at the drop-off time understood clearly what my child was saying, without any confusion. Those teachers said they would address the issue with the other parents. I thanked them and kindly asked them to keep their eyes out to assure my child was not subjected to such injury again.
When I went back to the office on my way out, I told the Center Director that we figured out what happened, another kid bit my child. I asked the Director to address the issue so that the teachers are aware about such incidents when they occur. The Center Director threw her hands up in the air "I can't guarantee it won't happen again!" I was completely stunned and furious. I asked if that implied my child would keep being subjected to physical injury under their care, which is a complete negligence. I asked for investigation into why a child was bit/injured and no one knew about it nor it was documented. The director told me that she would address the issue. At the pickup time that day, the director said she addressed the issue and incident report was available. When I saw the incident report, they documented that my child was scratched slightly on the face. This was a complete fabrication of what happened and was extremely and I was not sure why there was a cover-up to what happened? I asked the Center Director that what was going on is unacceptable and I needed an answer. The center director and assistant director completely went out of control to why I was demanding an answer.
I let the 2 know who are new that my children have been going to this Center for about 15 years. I added that my daughter would not be going back there effective immediately. I told them that my expectation is that if a child in their care is hurt, the adults would be aware of what happened and have documented incident report. I took my daughter to the doctor, she evaluated and put on antibiotics since human bit that penetrated skin can result into bacterial infection from the other's bodily fluid/saliva. We followed with an email to the organization and the Center Director that our daughter would not be going back to their Center effective immediately. We requested that they terminate all communication and auto-pay.
We have not got any communication from the center director to this date. She ignored our request to cease correspondences and have been sending communications as if nothing happened. Our daughter has not gone back to the center since the incident, and we were not charged for the care a week after the incident. However, this week, the director of KinderCare Learning Center at 225 Washington decided to resume withdrawing money from our account/ charging us for the Childcare even though my daughter has not been there since this incident and will not be going there again.
Other issues with KinderCare at 225 Washington St, Woburn, MA in 2023 include:
Closure of the Child Care classes at moment notice - while being charged the regular Childcare fees and being told to look for alternative childcare for days that classrooms are closed. This practice continued until parents complained, then the center Director started halting charges for days that classes were closed.
So, parents, please, be vigilant to any behavioral changes that you noticed from your child. Please, do not ignore if you notice changes in your child behavior when you leave them in someone else care. read more