Went in to fix my car's AC, the lady at the counter was very knowledgeable and explained everything…read morethoroughly to me and answered all of my questions. The price seemed fair for what I got done and the service was quick!

Beware of Phil's Auto Repair. In my experience, this shop is dishonest and will overcharge if given…read morethe opportunity. Low ratings exist for a reason. I've gone there several times for alignments. During my last visit, they told me I needed wheel bearings and gave me a written estimate of about $1,300 for parts and labor. I asked if I could supply my own parts, and they said yes, explaining only that they wouldn't be able to warranty customer-supplied parts. I specifically asked what the labor would cost and was told $645. I ordered the parts and, a few months later, called to make sure the labor price was still the same before bringing my car in. They assured me it was. When I arrived with my parts, instead of pulling up my original estimate, the employee created a new estimate with the labor increased by nearly $300. I stopped him and asked him to print my original estimate. He hesitated and only did so after I repeatedly insisted. The manager then came out and claimed the original labor price was only discounted because I was supposedly buying their parts. That explanation made no sense because I had already told them from the beginning that I would be supplying my own parts, and at that time they still quoted me $645 for labor. They never said that price depended on buying their parts. It felt like an excuse made up on the spot to justify charging me almost $900 in labor. To make matters worse, the parts they wanted to sell me were marked up by more than $500. I bought the exact same brand-new parts myself for only $170. Based on my experience, I would not recommend this shop. Make sure you get everything in writing, compare prices, and don't assume they will honor the estimates they give you. After leaving I discovered that they also have complaints with the Better Business Bureau as well

Outstanding Bill's Tow Service in Killeen, Texas…read more I had an excellent experience with Bills Towing. From start to finish, the service was top-notch. The towing vehicle itself immediately stood out -- it was clean, new, and honestly one of the most impressive -looking tow trucks I've ever seen. It gave me confidence right away that I was dealing with professionals who take pride in their equipment. The driver Justin truly made the experience exceptional. He was incredibly patient, efficient, and clearly very skilled at what he does. What could have been a stressful situation turned into a surprisingly enjoyable one thanks to our conversation. He shared some really fascinating stories about his life background, which made the whole process feel much more personal and memorable. If you're ever in need of a tow (rental car broke down) in or around Killeen or just off the 35 going towards Austin, I highly recommend Bill's Towing. Professional equipment, outstanding customer service, and a driver Justin who truly goes above and beyond. Hands down one of the best service experiences I've had.

Ordered a tow truck around 10am on a Monday because my car wouldnt start. By 2:30pm they had told…read moreme numerous times that someone was 10 minutes away, or that someone would be there to pick up my car in 5 minutes. Needless to say, they never showed up. These guys are an absolute joke.