She replaced our old soft sided pool with a steel sided pool - that we love - for over $4000. What we don't love is the 5" gap between the pool and the deck and the 3' of sand around the ladder and perimeter of the pool. Just what you DON'T want to track in to your pool or house - SAND. But most important is that we have been requesting the brand and model of our pool and the written warranty for months. So far - nothing. And now we're being ignored. So we've paid to have the deck extended to the pool to avoid potential trip hazard. We bought steps so we don't have to use the ladder and can minimize the sand going in to our pool and our house. We found 2 small (thumbnail size) tears in our liner (we're pretty sure that her installer used our clips that we use for our cover to clip to the rail of the pool when installing the liner - coincidentally 2 of those clips don't have rubber tips. Hmmm). She did come out promptly to patch them using a patch she cut from a piece of liner. Did it do the job? Yes. Does it look like crap? YES. Our answer was to purchase ($6 for ten) precut patches so at least it doesn't look half a$$ed. So far we've paid over $4000 for the pool. Another couple hundred for the contractor to "fill in" the gap on our deck. Amazon got about $300 out of us for the steps. Pinch a Penny got $6. And we haven't even gotten a quote to do something about the sand that surrounds the pool. The sand that, when tracked in on to hardwood floors scratched the heck out of them. Do I love my pool and did she install what she said she was going to? 100%. But the workmanship is shoddy to say the least. Oh. By the way. The ladder was ASSEMBLED AND INSTALLED WRONG! Which I found out by looking at a picture of the ladder on line. Not rocket science. Customer service is questionable at best. Hope you have more success. All I can say is to get EVERYTHING in writing UP FRONT. We have a contract but still waiting on written warranty and info about our pool. read more