friendly and respectful staff. great service. excellent work. love going to this place.read more

From the owner: We provide quality alteration service for your dresses (bridal/prom/evening/party), suits, ladies…read moreclothes, men's clothes, children wears, draperies,\netc.\nWe also provide 100% Eco-Friendly Dry-Cleaning service for your personal clothes, beddings, bathing or any types ot clothes."

I was in Ottawa for one night for work and my only pair of dress pants had ripped. I walked from…read morethe hotel to this location and told the nice woman my problem, she FIXED IT ON THE SPOT. In and out in less than 2 minutes, no charge. An absolute angel, amazing work. If you need anything done this has to be the place.

I went to have some buttons put on - it was a FRACTION of the price as the guy at Minto Place and…read morethe work was done right there. Fantastic service, fair prices, and a smile to boot!! :)

While vacationing in Ottawa, the zipper on my blue jacket (it looks like a down-filled jacket, but…read moreit's not) died. The slider fell off completely! I did a quick search and found this store at St. Laurent Centre. It was my first time at this mall. The Stitch It store was easy to find. I walked in and two women greeted me. I asked if they fixed zippers. They did! One of the women looked at my jacket after I had taken it off. She said that it may be difficult to match the zipper slider with a blue one. It would likely be black. I was fine with it. She said to come back in fifteen minutes. I wandered around the mall like a tourist. I came back twenty minutes later. My jacket was hanging on a hanger. The woman gave me my jacket and said that she had found a blue slider. It was perfect. My zipper worked again. She did a wonderful job! She told me upfront that it would cost me $13. I liked that I paid and gave her a tip. I highly recommend coming here for zipper problems in your garments. They are fast and the quality is superb.

Went to stitch it stlaurent mall. The man told me the stitch would show but I said as long as the…read morethread is black, nobody should notice it much. The thread ended up to be WHITE!! When I told them, they responded "you should of brought your own material". I am so embarrassed & I feel awful. They ruined it. He was so nice and confident when we meant but when I when to pick it up and expressed my concerns; they made me feel guilty. I didn't confront them or yell because I have social anxiety. I left in tears. This isn't fair to me & no1 should be lied too this way. My managers & coworkers couldn't believe the job they did so they went and ask for refund or they will write a bad review. Stitch it workers responded with "go ahead". I never write bad reviews but in this case, I have too.

I had a pair of curtains that needed to be shortened. I called Kim on the strength of other…read morereviews, and was not disappointed. I left a message explaining what needed to be done and she called me back quickly. The curtains were ready the same day and the quality of the work was impeccable. I have no hesitation in recommending her both on the quality of her work and on the rapid turn-around.

I didn't have to use her because I hung up the curtains and they are about 1/8 too long but it's…read moreokay. If ever I need someone I will contact her because the price was right and she was willing to come here. You can't get better service anywhere. Thank you Yelp for helping me. Nicky

I had a dress I needed altered ASAP. It was Saturday at 3:30pm, so most tailors near me were…read moreclosed. I decided to try Brown's. It's located inside the Merivale mall. The tailor who assisted me was very friendly and patient. And he did the alterations on the spot at a very reasonable price. I'll be returning.

From the owner: Professional dry cleaning and clothes alteration servicesread more

Luan is a skilled professional, who pays attention to detail. The work is excellent and completed…read morewhen she promises. She charges a fair price and is a pleasure to deal with. I recommend her highly!

The seamstress Loan Mai is very professional and very skilled. Earlier this year, I brought two…read morepairs of pants to be let out and they were perfectly done! Loan also fixed the loose stitches of a jacket cuff. I returned today to let out another pair of black work pants. Loan greeted me again with a smile! Her service is excellent and of good value. I highly recommend their tailoring services.

This was my first time getting work done at this shop and I was extremely pleased! It started…read morewith me emailing three different shops to inquire about the work I wanted done. Kim's Needle replied to me within the hour - the other two businesses never replied ever! On top of it, I needed a special job in a rush and Kim's Needle accommodated me without any hassle. Finally, to top it off she did a great job at a great price. I definitely will be back and I highly recommend this shop to anyone who need alterations done!

I have been looking for a new tailor recently and came across Kim. I brought over a suit of mine to…read moreget some adjustments. Whenever I try out a new tailor I always check for the three most important factors. Skill, Price and general attitude. I am very glad to say that Kim passed with flying colours! Her skill was made evident when I tried on the suit after she was finished with the alterations. The cost of the adjustments was very good considering the quality, fast delivery time and that is was noticeably more affordable than other tailors. Finally, what I consider the most important aspect. Her attitude was great! Kim was very friendly and greeted me with a smile when I entered. She seemed quite passionate about getting to work which was a nice change from some of the other tailors I have met. Thank you so much Kim for the wonderful experience! I have found my new go-to tailor.

I found Olga's Alteration Services doing an Internet search for someone who could alter my dress…read morepants and jeans nearby me. Olga was professional and quick at taking my measurements. Her pricing was also very reasonable given the high quality of her work and she had my pants done by the agreed upon date. I recommend seeing her for alterations and I'll definitely be back to her in the future.

I brought a satin dress I was going to wear to my sister in laws wedding to have the bust altered…read more What was supposed to be a simple stitch being done turned into an absolute nightmare. I brought the dress new, unworn with tags only to have it given back to me with stains they said were from the steamer. First of all, when working with delicate materials distilled water must be used if you are steaming and extra care and attention to ensure it dries without leaving stains. It's appalling that they think this is proper care for satin, let alone think it's proper to give formal wear back like this. The owner who was very dismissive and rude on the phone when I called to follow up said well had it dry cleaned for you and you won't pay for anything. 4 days later, my second attempt to pick up the dress and there was still stains. The man working (who I believe is the owner) said that when you touch this kind of material you see the marks. He was very confrontational and tried to tell me that I touched the dress and stained it which was not the case my hands were clean and dry and he was watching me check the dress. He tried to gaslight me into telling me water stains were normal but he would get the dress dry cleaned a second time and that it costed him $65 dollars the first time. I asked what happens if this happens again because clearly one time dry cleaning wasn't enough and the dress may be permanently ruined. He told me not to worry. He then tried to get me to pay for the alteration when I told him I shouldn't for this hassle. He then proceeded to threaten to undo the stitching they did on the dress. In that instance I asked for a discount. I went to finally pick up the dress 6 days later and I arrived over an hour before close and the lady working there was locking up. I asked if she was closed and she asked what I needed. I told her pick up and she let me into pick up the dress. So just a warning if you are going later in the day they do not honor their store hours. She made a point to complain about how "difficult" the material is to work with after two dry cleanings the stains were gone. If you can't work with satin, maybe you shouldn't accept the alteration or educate yourself on how to handle delicate fabrics. I wish I could give a -1 star review but unfortunately Google doesn't allow that. If you want someone you can trust with formal attire this is unfortunately not the place despite their high ratings.

I came in for a wedding dress fitting in June 2024. The tailor, without my permission,…read moreunnecessarily reached into my wedding dress bra cup and stroked his finger on my nipple about 3 times. Later in the appointment, he was obsessed with determining which of my breasts was slightly larger than the other, which was also completely unncessary. Along with very uncomfortable comments throughout the visit. I am left traumatized still, over a year later.