They are the best, I have tried to many, in Carlingwood, in Bayshore, in Kanata, but nothing…read morecompares to this place.

I had been told by several ladies that reconstruction of my under-utilized, hand knitted sweaters…read morewas not practical. On chance I took one to Master Stitch Up (before they moved to 356 Woodfoffe Avenue location) and Vera had no hesitation. Her conversion to a fully front zippered format was so perfectly done for structure and appearance and making it far more practical and comfortable for varying Ottawa weather that I've had several others done since, including one with an Eiffel Tower logo on the front. All are now far more useful garments. Thanks. Phil J

Fantastic service. Was there yesterday and there was a crrrrrraaaaaazzzzzy and rude customer in the…read morestore who made the other customers shake their heads. My family has been going here for years and the manager and the staff handled the extremely rude customer in such a polite and professional manner it made me go online and post this review. The customer was loud, rude and made stupid remarks. I know this store is the best and friendliest for alterations. There is no excuse for yelling and making gestures towards hard-working friendly people. I felt sorry for the staff. If this person ever reads this: GET A LIFE! Thank you Manda (the manager there) for being so professional. I would have yelled at the customer, you didn't !

I was in Ottawa for one night for work and my only pair of dress pants had ripped. I walked from…read morethe hotel to this location and told the nice woman my problem, she FIXED IT ON THE SPOT. In and out in less than 2 minutes, no charge. An absolute angel, amazing work. If you need anything done this has to be the place.

I went to have some buttons put on - it was a FRACTION of the price as the guy at Minto Place and…read morethe work was done right there. Fantastic service, fair prices, and a smile to boot!! :)

I had a dress I needed altered ASAP. It was Saturday at 3:30pm, so most tailors near me were…read moreclosed. I decided to try Brown's. It's located inside the Merivale mall. The tailor who assisted me was very friendly and patient. And he did the alterations on the spot at a very reasonable price. I'll be returning.

From the owner: Professional dry cleaning and clothes alteration servicesread more

I brought my leather jacket in for repairs, as my local seamstress would not do it. I was…read morepleasantly surprised at the quality of the work and the value for the money! I will definitely be back here and recommend this shop to others in the neighborhood!

amazing experience every time! I've brought a few bridesmaids dresses, casual dresses and pants…read morehere to be tailored and hemmed. all the staff are friendly and professional. the service is always well executed - flawless! the prices are also very reasonable, as are the timelines. can't recommend it enough :)

Thorough and speedy service. They make sure everything is properly measured and pinned to your…read morespecifications. That is not to say they won't make suggestions. Items are always ready when promised and the alterations are always top notch. Given my propensity for Thrift Shop purchases these guys come in handy fairly regularly. As an added bonus they are always watching Asian programming so you get a wee bit of culture during your fitting.

I brought a satin dress I was going to wear to my sister in laws wedding to have the bust altered…read more What was supposed to be a simple stitch being done turned into an absolute nightmare. I brought the dress new, unworn with tags only to have it given back to me with stains they said were from the steamer. First of all, when working with delicate materials distilled water must be used if you are steaming and extra care and attention to ensure it dries without leaving stains. It's appalling that they think this is proper care for satin, let alone think it's proper to give formal wear back like this. The owner who was very dismissive and rude on the phone when I called to follow up said well had it dry cleaned for you and you won't pay for anything. 4 days later, my second attempt to pick up the dress and there was still stains. The man working (who I believe is the owner) said that when you touch this kind of material you see the marks. He was very confrontational and tried to tell me that I touched the dress and stained it which was not the case my hands were clean and dry and he was watching me check the dress. He tried to gaslight me into telling me water stains were normal but he would get the dress dry cleaned a second time and that it costed him $65 dollars the first time. I asked what happens if this happens again because clearly one time dry cleaning wasn't enough and the dress may be permanently ruined. He told me not to worry. He then tried to get me to pay for the alteration when I told him I shouldn't for this hassle. He then proceeded to threaten to undo the stitching they did on the dress. In that instance I asked for a discount. I went to finally pick up the dress 6 days later and I arrived over an hour before close and the lady working there was locking up. I asked if she was closed and she asked what I needed. I told her pick up and she let me into pick up the dress. So just a warning if you are going later in the day they do not honor their store hours. She made a point to complain about how "difficult" the material is to work with after two dry cleanings the stains were gone. If you can't work with satin, maybe you shouldn't accept the alteration or educate yourself on how to handle delicate fabrics. I wish I could give a -1 star review but unfortunately Google doesn't allow that. If you want someone you can trust with formal attire this is unfortunately not the place despite their high ratings.

I came in for a wedding dress fitting in June 2024. The tailor, without my permission,…read moreunnecessarily reached into my wedding dress bra cup and stroked his finger on my nipple about 3 times. Later in the appointment, he was obsessed with determining which of my breasts was slightly larger than the other, which was also completely unncessary. Along with very uncomfortable comments throughout the visit. I am left traumatized still, over a year later.