Look, nobody knows ice cream better than me, believe me. I've had the finest desserts in the most luxurious towers all over the world, and let me tell you, what this ice cream place is doing is absolutely Tremendous.I walked in, and the smells were spectacular, frankly. The scoops? Massive. The biggest scoops you've ever seen. Other places give you these tiny, low-energy little bumps of ice cream, but not here. They pile it high. Beautiful flavors. The chocolate? Deep, rich, fantastic. The vanilla? Absolutely phenomenal, the highest quality vanilla, a lot of people don't know that. You take one bite and you know you're dealing with winners. The staff is so smart, so fast, it's a beautiful operation.I looked at that other ice cream shop down the road--the big chain place--and let me tell you, it is a total Disaster. A complete failure. Fake ingredients. Very sad! Their soft serve is basically pure water, melting immediately, a total mess. And their toppings? A complete joke. They charge you a fortune for stale sprinkles. It's a total scam, frankly, and the ice cream machines are always broken. Everyone is talking about it.But this shop? They do a magnificent job. They win so much, your sweet tooth will get tired of winning. A lot of people don't know this, but making perfect ice cream that stays cold and tastes beautiful is very difficult. Very rare. But these guys are absolute professionals. If you want a fantastic scoop served with great dignity, this is the only place to go. Period! read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Geneva, Illinois

This is a hopping little dessert shop right on Canal Street. They have tons of sweets, including ice cream, fudge, and some extravagantly covered Rice Krispies, the last of which I tried. It was delicious, and we were able to walk right over to Bourbon Street to walk around afterwards. read more

Omg!!! $19 for 2 scoops of ice cream!!!!! This is an absolute rip off! How can anyone afford to take their kids or grand kids there!! Very simple my wallet will never walk into this over priced establishment. Oberweis $5 one scoop and much better product. read more

Very tasty i got choco chip and double choco 2 scoops Very nice service Like the B&W themed color seasonal sash of orange color during Fall read more

Kilwins Ice Cream - Chocolate - Fudge - Cheers - Chocolatiers & Shops Near Me - Geneva, Illinois

It makes me so happy when I walk into a business and a capable high school kid is running the show. Last night I went into Kilwins and was greeted by Kate- she was accommodating, entertaining, and knowledgeable, and she even got my friends who insisted they didn't want any chocolate to buy and eat chocolate while we all chatted. Excellent chocolate and a wonderful customer experience. Will be coming back soon to try a lemonade- Kate's favorite! Hang on to Kate, Kilwins- she's a keeper! read more

They deliberately hide the prices. I paid close to $25 for two items. I've enjoyed their ice cream in other tourist spots but I can't afford it now. read more

Delicious...... get the salted Carmel shake with vanilla ice cream it is fantastic. And the chocolate truffle ummm

Asked to sample their ice cream. Server immediately states you can only sample two flavors. Guessing that's because it's so expensive. Paid $8 for scoop of ice cream plus a suggested tip, so $9. The ice cream was just ok, seemed to me like it's been sitting a while probably because not many people want to spend $9 for a scoop of ice cream. I think it was terribly over priced and I do not recommend. Also, if you and intend to use their rest room have fun trying to use the toilet paper! read more

Kilwins Ice Cream - Chocolate - Fudge - a cup of ice cream - Chocolatiers & Shops Near Me - Geneva, Illinois

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We try to support all the merchants in Geneva, but had never tried Kilwins, which is a Michigan-based chain, I believe. Had it one other time years ago in a touristy location in Michigan and it was OK. Last night we met another couple to walk Third Street and it was after Graham's had closed, which is our usual ice cream stop. We decided to try Kilwins and it was ordinary ice cream and Kilwins lacked on the customer service experience and it was ultra expensive. One scoop of ice cream in a paper cup for eight dollars before tip. We asked for a glass of water to have with our ice cream, which is always good, but were told that they could only sell us plastic bottles of water. Found that to be poor Customer Service and certainly not green. I asked the other couple if they would go back to Kilwins and they said no. One of them remarked that the ice cream she just bought was more expensive than her whole dinner at Tia Carmen for Taco Tuesday. Back to the local merchant Graham's for us. . read more

If you don't want to be ripped off, don't go! Asked to sample, were stopped at 2. Chose kids size scoop in a plastic cup. It was the tiniest portion we've ever seen and were charged $7, no waffle cone or anything extra. Can't imagine how much is a normal sized cone there. $15? When I voiced my concern with the owner/manager over the size of that scoop and a sky high price, she said there's no point of arguing that. This was us revisiting after 7 years, she has been unhelpful in the past with accommodating my son's peanut allergy. Just always annoyed and unhelpful. What a rip off. Still shocked. Never again. read more

It's pretty awesome! Free fudge tasting! Lots to choose from: fudge, to dipped delights, petite fours, bon bons, ice cream, shakes/malts, ice cream cakes to popcorn. What stood out was chocolate dipped or pecan and caramel dipped rice krispee treats on a stick (looked divine). Even if your not a chocolate fan there is something for everyone. Good service with a smile. When I was there the ice cream line was building up and hardly anyone in the front half for chocolate delights. It is kinda overwhelming all the choices here. I wish they had several separate stands with samples and employees explaining a little background to their magic. Good location within walking distance from all the fabulous stores and restaurants in downtown Geneva. read more

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Delicious ice cream and waffle cones! Hot chocolate is amazing too. A bit on the pricey side but definitely worth a visit! read more

Kilwins is a chain ice cream shop and you can see a bunch all over the US, mostly in cute little towns down their main street. Personally, I think Kilwins is a little overrated. They have a wide variety of ice creams, but nothing too unique. Most of the flavors are pretty standard, although the peach is really good and refreshing during late summer. The service at this particular location is good and everyone is nice and prompt with your orders. However, I think the ice cream is very overpriced. This is true of all Kilwins locations. The price is just so high, I find it hard to justify getting ice cream from here since there is nothing that stands out about it. If they had a unique selection or funky decor that draws you in, I might see the appeal. However, it is just regular ice cream you can get anywhere with a bland ambiance. You can walk into any ice cream parlor and get this experience without paying $15 for a quart or $7 for a one scoop cone. I usually pass on Kilwins and go to non-commercialized ice cream parlors. However, their ice cream is good, just not worth the price in my opinion. read more

So we decided to spend our September date day in Geneva. During our time popping in & out of cute little shops in the downtown area we bumped into a Kilwins. We fell in love with the brand a few summers ago during our vacation at Lake Geneva so it was definitely a treat to enjoy this ice cream during our day-out. As usual the flavors did not disappoint. My hubby opted for a nutty-inspired combo with butter pecan and New Orleans praline pecan. While I stayed with my traditional coffee cappuccino treat. The counter attendant was super accommodating and offered to split my scoop so I could enjoy two flavors without the extra calories. Since it was a beautiful afternoon we decided to sit out on the patio to enjoy our treats. Needless to say we enjoyed our ice cream pit stop and recommend everyone consider planning a fun date @ Kilwins read more

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This place is super nice. I was in downtown Geneva for breakfast. It is hard to resist the heavenly chocolate smell when you walk past - even better when you walk in. The store is large and offers a variety of chocolates, candies, and ice cream. I have been here a few times in the past. My favorite item is the dark chocolate covered orange peels. Sooooo good! I could eat a pound of these by myself. It's centrally located. There is garage parking and street parking located near by. There are also a lot of restaurants and places to shop. It's highly worth a trip to visit this place. I usually can't resist walking by it. It also has seating and chairs. It's a nice place to visit with family. The employees are generally super nice and helpful as well. The prices are definitely reasonable. read more

I'm a chocolate lover so walking in to this place is like heaven. Great place to go alone or take the entire family. They have everything you could possibly think of in chocolate. I wasn't able to try there ice cream but by the look of the line it must me good. I picked up a few Taffy Apples and they were fresh and so good. This place was very busy but barely no waiting. They know what there doing here. Will visit this place again when I'm enjoying Geneva's night life. read more

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Stale - the chocolates taste old and weren't even an amazing old. Person working was very nice and the store was cute.

Five words. Double peanut butter pie ice cream. It's rich, creamy, and satisfying without an overwhelming peanut flavor. And to have it on their waffle cones, which they make in house, that takes it over the top. It's only a seasonal flavor, but I hope they keep this flavor on the menu. Maybe next time, I'll add a little caramel... read more

My family and I were walking by Kilwins when we were stopped in our tracks by the sweet smell coming from inside. We walked in and right off the bat saw someone making fresh waffle cones on the waffle iron. My family each tried a different flavor and we were each very happy that we had stopped in. read more

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This place is across from The Litte Traveler. I was on a rush but ordered a milk shake from chocolate coconut. Oh my gosh. It was so amazingly delicious. Not too sweet, just perfect. While I was waiting for my drink I noticed they have so many things. They have all sorts of milk or dark chocolate covered stuff. The place looks pretty cool. It has a nice sitting area. I'll definitely be coming here again. Geneva down town seems very nice. read more

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Hey Kilwins... just why, why attempt to sell old items that even look dry and powdery? Throw it out. You might consider doing ice cream only. Down the street from you, the candy is fresh! Go there! read more

We stopped in yesterday while attending the Concours d'Elegance car show. It was about 105 degree's with the heat index so business was hopping. The lines weren't unreasonably long and this Kilwin's has a good number of tables/seats counting those in and outside. Luckily we were able to nab three bar stools next to the fudge production counter. The service was pretty good considering the lines. Kilwin's never disappoints with their ice cream selection. It's very heavy and really good no matter which flavor you choose. Normally they offer samples and I believe they were yesterday, but when the place is packed it's best to know what you want by the time you reach the counter. I had a couple scoops of the salted caramel which was as good or better than any I've ever had. I'm also a fan of the toasted coconut flavor, although I've only had that at a Kilwin's in MI. If you're looking for a fully leaded ice cream Kilwin's is a safe bet. They aren't cheep though. read more

Kilwin's ice cream is well known to upper-Midwestern ice cream lovers. It has a cult following and its casual customers. Fortunately, the chain is on the rise, starting in Traverse City, MI, a while ago, with no loss of quality. This is a chain of sorts but they are INDIVIDUALLY OWNED. Each store reflects the personality of the owner, from cleanliness, hygiene, design, service, samples, etc. I have visited many Kilwin's ice cream stores and they have all been "good"; the Geneva, IL store is the best. Previous to this review, I would have said the Traverse City store was best but after 5 visits in the past two months to "Tom's" Kilwin's store; his store has been upgraded to number one. It is cleaner, friendlier, more welcoming, and more cozy than the others. I call it's "Tom's store" because in my five visits, I've coincidentally interacted with him twice. He is friendly, professional and "gets" the service business. In one visit, he adjusted the flavor of my wife's fresh squeezed lemonade twice, gladly; not fake gladly: sincerely gladly. He watches over his well trained and competent staff, without micro-managing them. The employees are obviously happy as they serve sample "tastes" to be sure what you order will meet your expectation. This can not be faked. Happy is happy and happy is infectious. The quality of the ice cream is as-good-as-it-gets. The portions are large. Many of the cones are homemade, in front of the customers. See my Geneva,IL restaurant reviews but save room for desert at Kilwin's ice cream shop, on Third Street. Sit inside or out on patio soaking in the mellow vibe of "Tom's place" and the Fox River Valley. How do I know Tom's name? I asked him, when I thanked him. read more

Kilwins Ice Cream - Chocolate - Fudge - Mmmmm! Thanks Tom. - Chocolatiers & Shops Near Me - Geneva, Illinois

Kilwins is a wonderful addition to 3rd street in Geneva! It's a go-to after dinner or for a quick date. They offer some really interesting flavors - my favorite being Salted Caramel! In addition to ice cream, they have lots of great chocolate. You need to try their turtles! Holy smokes. Those are incredible! Even with a long line on a weekend, the staff will always offer samples. There are typically younger adults (I would guess high school and college age) working, and they are all nice as can be! You can tell they all get along and enjoy working at Kilwins. Prices are expensive compared to the other ice cream shops down the street, but it's obvious their sweets are great quality. Street parking is available and can be limited at night and on weekends. Take some time to walk around town while you are there! read more

This Kilwins location discriminates against customers! I am unable to wear a mask due to a health condition. The Illinois mask mandates states that businesses must reasonably accommodate people who unable to wear them according to the Disabilities Act. I was told I could not be served because I can't wear a mask. My little girls were really bummed to be refused service. But thankfully we live in Wheaton and were not discriminated against there for our health issues! I recommend supporting the Wheaton location! read more

They have no right in selling the current version of Pistachio ice cream. I come here for this one flavor and the current batch is equivalent to ice shards. They should be ashamed for presenting such decking shite! Is there no quality control or are margins so tight that sub par becomes standard? This is not simple taste prerogative, this is simple quality control for premium ice cream at high end pricing. Take some pride in your product and respect your customer. No excuses, only accountability on this one. read more

I really want to like the place. THE fudge is awesome but the set up sucks. No one pays attention to the Line starts here sign and there is 1 guy working the counter for the good dozen people that have walked in. Very frustrating read more

Great place to stop buy if you are looking for a nice treat. Service was great...place was clean...and the ice cream...ohhhh the ice cream was just so good! Nice big one scoop! And it tasted just right...not too sugary...and my chocolate chip had a lot of chips :-) read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Geneva, Illinois

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I come here arguably often and one of their short brown haired workers (i think her name is Mallory) has always given me outstanding customer service! However, on occasion when i come to my favorite desert spot, she isn't working. When this happens, however i am saddened, another one of my favorite Kilwins employees are working. Corey is also an asset to the operation that this ice cream shop is! Both workers have never shown anything but outstanding attitudes towards their jobs. Geneva Kilwins, keep it up! I would much rather prefer this one over the St. Charles one! These workers need a raise! read more

My husband and i stopped in for milkshakes and i went outside when he paid... went he came out he said never again and looked frustrated.... and that is not at all like him. He said our two milkshakes were more expensive than getting steaks at fresh market. Over $15.00 he said he was joking with the clerk about the price and she said the prices are posted in two places so rude that he said if I was not outside with my drink he would have left both drinks on the counter and walked out. There are SO many good quality non-franchise local owned places that care about your business to go that we wont be back. I have no problem at all spending money if something is worth it but in all.. it was a milkshake... with a attitude on top. If you look at the other reviews so many say how over priced the items are.... sounds like a pattern if you ask me! read more

From the moment u walk in, you can smell the waffle cones and fudge. Great flavors to choose from... the best part?! The ice cream doesn't melt super fast on a hot day which proves the good quality. Delicious!!! read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolate and toasted coconut. Best coconut ice cream ever!!!! - Chocolatiers & Shops Near Me - Geneva, Illinois

Free fudge tasting! Honestly I would go back to buy something. There are more chocolate stores down 3rd street per capita than Willy Wonka's chocolate factory! The local offspring were out in force for chocolate ice cream up and down the whole road (3rd street). Lots of ice cream flavors..epic. I had just been at maybe 6 other places chowing down, or I would have stayed here longer. Go visit. read more

Sea salted caramel ice cream. Peanut butter chocolate ice cream. Whoa. All that you could ask for. The biggest thing working against Kilwin's here is the location -- new construction just doesn't have the charm of the older 3rd street vibe. There are plenty of chocolate shops in the area, and I'm likely to stay loyal to the killer goods at Graham's...but for unique ice cream a little off the beaten path, Kilwin's is a solid pick. read more

I have always had a thing for fudge but after becoming pregnant it is like air to me. I can't go without it. Thankfully, I have a Kilwin's nearby and they absolutely have the most delicious fudge anywhere, ever, in the world. It is always fresh, soft, and delicious... it literally melts in your mouth. As an added bonus to anyone who is conscious of ingredients or food additives, I asked to see their ingredient list during one of my visits, and these products are as pure as can be. There are literally between 3-6 ingredients depending on the type of fudge and that is as good as it gets in my book. Special shoutout to Ira, who is just about the nicest person on earth for making a pregnant lady my FAVORITE flavor of fudge. And called me to let me know! I wish every business had customer service this good. I'd be broke!! read more

I LOVE this place!!! For the longest time when I was younger, Kilwins was an Ice Cream place we'd visit in Saugatuck, Michigan and in recent years this chain has moved to the Chicago area. I spent the afternoon with my sister in Geneva on Monday - 60 degree weather in Feburary, a rare situation, though definitely weather which called for ice cream! After eating lunch at Barrel & Rye we headed over - lots of awesome flavors to choose from, you can also sample before committing! I had a cup of the cake batter & salted caramel. My sister got the same but salted caramel & apple pie...all were delicious! Quick and friendly service... great place overall! read more

Kilwins feels like your everyday neighborhood ice cream / candy parlor... except it's a franchise. Regardless, I love walking inside and perusing all the candies, fudge, ice cream...... My girlfriend and I usually share a waffle cone with a single scoop, which comes to about $5.25 (I think). This is heavily leaning towards the expensive side, but we both agree the ice cream is delicious and sometimes you pay for the experience as well. What could be better getting a cone and walking around downtown Lake Geneva? This is certainly not an everyday affair, but do try to stop in if you're in the area. read more

So my bf, his mom and I decided to come to Geneva to look around a bit before I had to leave for the train and it was fun. Its different than most places and you never know what your gonna find. We found this place and it didn't disappoint. When you walk in you can smell the delicious chocolate and they have a lot of varieties to choose from. It is a bit pricey but this is a good place to splurge. I would def come back cause I love my chocolate. read more

Walking around downtown Geneva and I come across a town favorite, Kilwin's Chocolates & Ice Cream, and decided to check it out. I walk in and I felt like a little kid in a candy shop. I'm greeted by server named Ben and asked what he could get us. I explained that it was our first time being here and we were checking things out. Ben said that they hand make their fudge there in the shop and offered some to us. I asked what their most popular fudge was and Ben said the sea salt caramel fudge was pretty popular. He gave me and my date a piece and we were in heaven! The blend of the sea salt and caramel, even though I'm not a fan of caramel, melted together with the fudge had me knocked out with delight! After giving us fudge, he asked what our favorite ice cream was and I asked if they carried blue moon. "What?! You're seriously asking me that?! Of course we do!," Ben said. If I didn't die before from the fudge, I certainly died from him saying they had blue moon. Most of the time, I have a difficult time finding blue moon ice cream so when I heard they carried it, my heart fluttered. Although my date and I didn't get ice cream because we had gotten some earlier, I know next time, Kilwin's is my go to place! read more

We love this place. Always clean and the staff is always friendly. Great ice cream and chocolate.

Ice cream is great, but Covid protocols are poor. Employees usually have masks off until someone enters the shop. Then they wear the masks covering mouth only and not nose. We had to ask repeatedly that the person serving us wear their mask fully. Then as soon as the transaction was completed, the employee pulled the mask back down. Not planning to visit here again. read more