Kilwins is by far the most average-ly solid ice cream place I've been to in awhile. Its homely, factory aesthetic provides a nice atmosphere to enjoy ice cream in and the workers were all fairly friendly and didn't mind some small talk while getting ice cream. Mind you, I also came at a very unbusy time. In terms of seating, I counted a total of 10 seats within the parlor which isn't necessarily a bad thing because most people walk and eat ice cream. However this place certainly would be hard to visit with a medium sized group of people since the area of the parlor is also fairly small. Also they have a waffle making station at the windows of the ice cream parlor which felt really out of place and awkward. The worker there wasn't super friendly and I just felt like I want intruding on her work. My friend and I got the Heaven's Hash with some waffle cone pieces in it and it was fairly good! The ice cream itself was a nice rich and creamy texture. I thought the flavor could have been more present but it was still there. The waffle pieces really added a necessary crunch that spiced up the ice cream because the flavor really wasn't pulling the effort. In conclusion, this was fairly good! I saw nothing wrong, except for a slightly lack of flavor and slightly expensive ice cream. read more

Kilwins - Heaven's Hash - Comfort Food Near Me - Ann Arbor, Michigan

If you're walking down Liberty Street, you can't help but smell the delicious aroma of the fresh-baking waffle cones at Kilwins. After passing the place probably a hundred times, I finally ducked in during the Ann Arbor Street Art Fair. The sweet scent of waffle cones began wafting my way about a block before I reached the ice cream shop, and I knew it would be just the thing to beat the heat. Stepping inside is like stepping back in time. The place has a definite feel of an old-time ice cream parlor. After a short line, I reached the front, sampled some pistachio ice cream, and decided that was exactly what I wanted. The small scoop was extremely generous, and I savored it as I continued my way down Liberty for the art fair. The next time you're in the mood for a scoop of ice cream with a cherry of nostalgia on top, mosey on over to Kilwins for a refreshing treat! read more

Although the prices were a bit steep, Kilwin's fudge and ice cream never fail to disappoint. I typically do not enjoy fruity ice cream flavors; however, the traverse city cherry ice cream has quickly become one of my favorites! The employees are kind and generous with scoops. Kilwin's fudge brings back fun memories from Mackinac Island, having the smooth, buttery texture that melts in your mouth. Better than any chocolate, fudge is a decadent treat, which Kilwins has mastered. read more

Deliciousness in a cup The scent of fudge and waffle cone waft from the front doors There is an air of contemplation over which flavor will suffice A smile as I'am handed my toasted coconut treasure for the evening All is well read more

Excellent ice cream, the store front was clean and cute with outside seating, And the workers helped us make a choice ! read more

It's a great little spot tucked off the high end restaurants off Main Street. I stopped in after dinner and drinks with a sweet tooth that was screaming for ice cream. Besides only Kilwins can satisfy me when it's desert time. The place is very clean and very warm and inviting. A reminder of mom and grandmas house during the holidays. Always baking Christmas goodies for family and friends and filling the air with comforting smells. The service was spectacular and she had me try the salted caramel ice cream and it was heavenly in every way. I had my usual mint chocolate chip in a waffle cone and relaxed inside while I slowly favored every lick And bite of the savory waffle cone. I would recommend this gem of a business to anyone that likes ice cream and many selections of quality sweets. I promise you'll be completely satisfied. read more

Kilwins - The happy place - Comfort Food Near Me - Ann Arbor, Michigan

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Great ice cream. Courteous service and friendly atmosphere. Definitely will be back whenever in the area.

Came here after dinner for dessert, and was thrilled to find an amazing selection of vegan ice cream. Line was a little long - but that seems to send a message that this is the spot to fulfill your sugar craving!! Had the Detroit Monster and it was yummy. Encourage you to stop by and grab a cone and enjoy a walk through the diag!! read more

The heavenly scent of sugar greets you as soon as you open the door, and you can't help but close your eyes and smile. That warm welcome, plus the friendly staff and delicious ice cream, makes Kilwins one of my favorite ice cream spots in Ann Arbor. I love the ambience of this place. The lights and decorations makes me feel like I'm in someone's home for the holidays. The kids who work here are also patient, which I appreciate because grumpy employees at a dessert place can really ruin an experience. They let you sample as many flavors as you'd like without making you feel guilty for doing so. Of all the options, I absolutely love the toasted coconut flavor. It's light and has little pieces of coconut in it. My friends were fans of the Mackinac island fudge. The waffle cone is also one of the best I've ever had. It's thick and tastes so fresh! The only downside of Kilwins is the price. A single scoop will cost you $4.25, and a waffle cone is an extra $1. Compared to Washtenaw Dairy, which gives you a very generous amount for a kids size, Kilwins is a bit expensive. I definitely go here less often than I go to Washtenaw Dairy, but it's always a wonderful treat! read more

Wow!! Just wow on the ice cream and chocolate!! Once you enter you leave with lots of amazing sweets. Stop and enjoy. read more

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Loved the chocolate ice cream! They don't accept cards for less than $5 bills. But I used to really like the drinking chocolate here!

Never in my life have I been this disappointed with a food purveyor. I waited in line for 15 minutes for a small cone and immediately upon paying, I accidentally dropped the cone in full view of 20 other customers. Without missing a beat, the register attendant made it clear that unfortunately they would not replace my purchase, I would have to purchase again and they would not refund me. I have been buying ice cream from Kilwin's for the better part of four years on a regular basis in the summer. The purchase was too small to quibble about with the college students who are working behind the counter but it is my sincerest hope that the owners read this review. I will NEVER, EVER purchase from you again. You establishment had a line out the door and your employees felt $4 has more value to the store than maintaining the consistency of a regular customer. Shame on you. I am not posting this because I want any kind of replacement. Never have I seen such poor customer service in the face of a long line of customers who are preparing to buy from you. In fact, I'm going to take this a step further. I run a booth at the Ann Arbor Farmers Market. I am going to buy 10 of my customers ice cream next week from Ben and Jerry's. Normally, I hate Yelp. The mere fact that I posted anything on this site at ALL gives me a stomach ache. However, your cash register attendant didn't miss a beat in telling me I had to make another purchase and they wouldn't replace my dessert. THIS WAS A MERE $4 PURCHASE. I'm beside myself with how poor the customer service training is in this town. read more

Just stopped in for a treat to celebrate my graduation. This was a big deal for me as I do not ever treat myself to sweats. We walked it was just a mess; which had other customers in funky moods. Then I got up to the counter and the lady was so rude and rushing that I just left without anything. Beyond sick of rude people working in customer service. QUIT YOUR JOB read more

Normally we love going to this place for some good old-fashioned ice cream. Today however, on this Saturday afternoon, we had an absolutely appalling experience. My wife was served by this older lady, perhaps an owner? And she was completely rude and unprofessional, and to be honest, possibly a racist. My wife, being an Asian-American woman, entered being completely polite, asked for a few samples of ice cream. We were met with a terrible, snarky attitude... rolling of eyes, short tempered responses. We were like "what did we do..?" We then went ahead to order our ice cream, asked for the first, and mid-sentence the lady walked away before were even finished talking, to get our order. When she came back with the ice cream, and we stated that we wanted to order another, she gave us attitude again saying that "we didn't tell her that we wanted another ice cream". How can we when you just walk away mid sentence so rudely?? Continuing with this passive aggressive charade, she huffed and puffed, going back and getting our second ice cream... no "thank you" or "bye"... To top it off, two older Caucasian gentlemen we're next to us, and she totally changed her tone of voice, attitude, said goodbye to them.. same thing with another woman and her son who were also Caucasian. This is the only explanation I could think of for this treatment of a paying, polite customer and quite frankly, it was infuriating. We were very close to making a scene but decided that it was not worth it. Her entire interaction with us was absolutely out of line, and I am appalled that someone who runs a business could treat people with such rudeness, especially when we were forcing ourselves to take the high road be polite through it. It is sad because this place has good ice cream, a wonderful old fashioned setting, and usually very nice workers who are so accommodating and polite. So If you ever enter this place and come across an older woman that I can only assume to be the owner, (because she gives orders to the other workers), oh and if you are a minority perhaps... I'd think about just walking back out the door and heading to Blank Slate Creamery. Believe me you will thank me for sparing you this ridiculously repulsive customer service. Absolutely ridiculous.. read more

Love this place! Came here for a special treat after dinner.. The waffles cone is so crunchy & delicious, perfect with the ice cream. It was a quiet Thursday night & we ate inside since it was cozier than the crisp evening air. read more

Kilwins - My happy ending! - Comfort Food Near Me - Ann Arbor, Michigan

The staff is always friendly and helpful no matter how busy they are! And the ice cream is always delicious and a heafty helping!

Even though the location's great and Kilwin's is a very well known Michigan brand, it often feels like this location doesn't really get the love it deserves. Maybe it's a little bit outshone by local A2 ice cream favorites-- Blank Slate and Washtenaw Dairy in particular. But Kilwin's more than has the flavor to keep up I think. Their ice cream in general has this rich, almost buttery flavor to it. It tends to be pretty consistent across their non-sorbet flavors, and I absolutely love it. It's rich and on the heavier side but not overbearingly so, as I think Blank's Slate's ice cream sometimes can be. Anything with fudge or chocolate in it, and certainly any flavor with "tracks" in it, will be a standout. My personal favorite is the banana fudge. I've also heard (and smelled) great things regarding the waffle cones. Can't go wrong with the ice cream here! read more

You notice the great smell right when you walk in. Tasty ice cream, traditional flavors, all good. A bit pricey at $4.25 for a single scoop.

I had a scoop of island fudge on the waffle cone. Amazing taste. More amazing is their homemade waffle cone. This cute little ice cream won't disappoint you. read more

Kilwins - Comfort Food Near Me - Ann Arbor, Michigan

This was a cute little ice cream shop that I enjoyed going to. I asked if their sorbetto was vegan, and they got out the ingredient book to make sure it was. Delicious! read more

Awesome ice cream parlor. Super friendly service and they let you try pretty much as many flavors as you want. The ice cream is fantastic, at least the toasted coconut I had was. They also have some nontraditional flavors which is cool. And if you really want to treat yo self, get the waffle cone...crunchy, clearly homemade and so good. read more

Kilwins - Toasted coconut - Comfort Food Near Me - Ann Arbor, Michigan

Walked in last night and ordered my wife her usual Rum Raisin (when they have it)- I ordered in a large cone dipped in chocolate 2 scoops. Chocolate peanut-butter and some other brownie flavor. Paid and went outside. I have to tell you something is very wrong. The cone was terrible. It was not sweet in flavor, very thick and just odd overall. The ice cream oh no- Kilwins what have you done??? It tasted like wax. Pure wax. It was so bad I took 1 bite of the cone, 1 bite of each Ice cream and looked at my wife and said I'm not eating this, it's pure garbage. I walked over to the bin and dumped it all! Gross. Absolutely terrible. read more

The ice cream is good enough, but no so good as to make up for the abysmal service. When I walked up the girl behind the counter just stood there, staring past me and not making eye contact. Since I was next in line and she seemed to be next up to serve, I took a chance and gave my order which she executed without once looking at me or even a hint at the beginning of any pleasantries. I'm not looking for over the top niceness, but I don't need bad attitudes either. I will not be back. read more

Delicious ice cream but three times now I have gone there and had customer service that was lackluster. Never a smile. Seem irritated to answer questions. Not helpful. I do love the ice cream, but with the poor customer service and the absurd prices, and it's hard to go back. read more

This is where I get my chocolates if I am anywhere near the People's Republic of Ann Arbor, and if I want to impress the person I am giving them to. Excellent products, and a very nice store to walk into. read more

Love that they make waffles on site. Fun ambiance. Yummy ice cream every time. Can also make milkshakes. Look forward to trying their caramels. read more

This place is terrible. They have false advertising. There was a sign posted out front that stated Hot Chocolate. So my family and I went to order some hot chocolate and the girl behind the counter stated they didn't have any hot chocolate. I said did you ever have any? She had no answer. You shouldn't advertise products you don't have read more

Save your money! It should be renamed, Dainty Scoop R Us! Consistently when I go, I get a wimpy scooper, who puts no muscle in their effort; what a rip off! Washtenaw Dairy is the place to go for ice cream. I'm done with Kilwins! read more

Very delicious ice cream and helpful staff. While we sat and ate our ice cream, they offered us samples of fresh fudge.

The toasted coconut ice cream was super yummy!

I had the cherry flavor. It's bright pink -- definitely dyed. The cherry pieces are extremely sweet; they've been soaked in syrup, negating any benefit there might've been in their claimed origin of Traverse City. The ice cream is sweet and gloopy, a heavily stabilized concoction that children will love but adults won't be able to finish. I recommend walking just down the street to Blank Slate Creamery, which has a cherry flavor that makes this stuff seem like playdough in comparison. read more

After having a few drinks downtown I was determined to get ice cream, and seeing the line at Blank Slate wrap around the block, made our way to Kilwins. Followed a group of maybe 10 people inside and was none too happy at the prospect of waiting, but the employees were efficient and I was able to grab my ice cream within minutes. I had the chocolate waffle cone, because why not, with peanut butter pie and chocolate peanut butter ice cream. I ordered a double, stupidly, and it was MASSIVE. Did the size stop me from eating it all? No. Was it incredibly delicious? Yes. Stomach hurt to high heavens after (slightly lactose intolerant and love for ice cream does not mix) but it was lovely. read more

Kilwins Ice Cream is without a doubt my favorite ice cream on the planet. They know how to make a proper chocolate malt, and they're damn good at it. I only wish that there were a Kilwins in the Chicago area, so I could eat it when I'm back home. read more