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    Kil'n Time Studio

    3.7 (3 reviews)

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    Verizon

    Verizon

    2.1
    (20 reviews)
    $$

    Getting a new phone overall took 1.5 hours from start to finish. The worker was kind, but they do…read moretry to tack on all of these "deals" to your quote. It was better than buying a car, worse than trying to checkout at a store that wants you to open a credit card.

    This was one of the worst experiences I have ever had with purchasing a product, cell phone or…read moreanything else. The whole place smells of arrogance. They walk around like some king on a throne. I had purchased the phone online to be picked up in store, seems simple enough. The concierge met us at the door and asked if we had an appointment and I had. She then handed us to another sales associate who went and got the new phone. She asked if we wanted them to transfer the data from the phone we were trading to the new phone? Thinking it would be best to have everything taken care of on one stop I agreed to pay the $29. We were transferred to a different even more arrogant "A" who asked for a photo ID so they could except the traded phone and transfer the data. I showed it to them. After standing there for about 45 minutes thinking we would be finished soon they said, "this is going to take three hours". Maybe could have led with that in the beginning. We agreed to come back later and pick up the phone. When we returned, they seemed oblivious to the fact we were trading a phone in. They said they needed a photo ID to do that. I did not have it with me because I was only going to pick up the phone, right. So we took both phones and brought the trade in back the next morning. So yes, that worked well, three trips to the store. Don't do business with these people unless you want a challenge.

    Kil'n Time Studio - artclasses - Updated August 2026

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