After 14 years as patients at Petite Dental, I'm incredibly disappointed that this is how our…read morerelationship ended. When we first started coming here, the care was personal. Dr. Hoang spent time with us, explained treatment, and made us feel genuinely cared for. We even continued driving from Buda after we moved because we trusted the practice. Unfortunately, over the years, that changed. Every visit began to feel more like an assembly line than personalized healthcare. My children have always had difficult teeth, and while I understand treatment recommendations can vary between dentists, I increasingly felt judged rather than supported. We also consistently felt overtreated, and the bedside manner often left my children in tears after appointments. No child should leave a dental office feeling ashamed. The doctor even judged me for holding my toddler one time she said something like "you're too big to be held" Excuse me.?! I know you have your own children and you are probably the most perfect mom but no need to judge other moms. The biggest turning point was with my oldest daughter. We were told she needed a crown and were essentially told she should transition out of the practice because of the complexity of her dental needs. I sought a second opinion from a dentist in Buda. Their recommendation was completely different: no crown, just more frequent cleanings and sealants. She's doing great. This wasn't the first time I'd needed a second opinion. Several years ago, another extensive treatment plan was presented for Jaidyn. At the time, my father, who was a dentist, examined her and strongly disagreed with the proposed treatment. I requested a meeting with Dr. Hoang, and after reevaluating her herself, she recommended a much simpler treatment plan. That experience stayed with me. The problems weren't limited to treatment recommendations. Communication and scheduling became increasingly frustrating. One visit ended with my daughter Jovan leaving without her next orthodontic appointment being scheduled. I was the one who discovered it, called the office, and was initially told we'd have to wait another month. Thankfully Lisa stepped in and got her scheduled sooner, but it was another preventable mistake. There were other examples too. I once drove all the way to the office to pick up a retainer, only to find out it hadn't even arrived. I had to make another trip because no one had contacted me beforehand. Again, Lisa helped smooth things over, but these communication breakdowns became a pattern. What has disappointed me even more than the treatment differences is the complete lack of communication and compassion. Months ago, I expressed my concerns and requested a call from Dr. Hoang. That call never came. At my most recent visit, I again shared how hurt I was by our previous experience. No apology. No acknowledgment. I even had to point out that no one had simply said, "I'm sorry you've had this experience." Then came my youngest daughter's cleaning. I was quoted more than $200 out of pocket. At no point did anyone ask whether I had secondary dental insurance or thoroughly review my benefits. Had someone simply asked, I could have provided my additional insurance information, and my daughter would have been fully covered. Instead, I walked out and canceled every future dental appointment. Ironically, I later learned from another dental office that not only was my daughter fully covered under my secondary policy, but even without insurance their out-of-pocket cost would have been almost half of what I was quoted at Petite Dental. When I asked why no one had followed up with me, I was told the office had tried to contact me. I have plenty of appointment reminder texts, but I have no emails and no meaningful communication from the financial team regarding my concerns or insurance. That was another missed opportunity. After 14 years, all I wanted was accountability, compassion, and one simple phone call from the doctor. It never happened. I'm grateful we've found a new dental home where my children feel welcomed instead of judged. We'll finish our orthodontic contract because we've already committed to it, but I can no longer recommend the dental side of this practice. Fourteen years is a long time to stay loyal to a practice. I never expected perfection. I simply expected to be treated like a person instead of a number.

I can't fully express how ticked off I am about this dentist. I brought my kids here for YEARS, and…read moreour last visit is the last. Dr. Kim told us my oldest had eight caviites. EIGHT! All that consistent brushing and flossing meant nothing, I guess. I said the price tag was a bit steep for us and that it would be easier if we just did the major one and saved the rest for some other time. Their response: "No. Our policy is to work on all the teeth and not leave any decay in a child's mouth. It's best to get it all done at once." Something didn't feel right about that to me because it seemed high-pressure and these were her permanent teeth we were discussing. I made an excuse and asked for the X-rays without scheduling a new appointment, then brought her to my dentist. First off he had to take new X-rays because the ones from Petite Dental were bad quality. He said he could only find one cavity and a couple other potential issues that could later become cavities if she didn't take care, but her teeth were in excellent shape. And to top it all off, the cavity was UNDER a crown (which Dr. Kim neglected to mention when she told me about it). There should only be less than a 10% chance of that happening if the crown was done correctly. I went from suspicion to full-blown mama bear. I called Dr. Kim's office to let them know I would hold off with my other child who they said had five cavities so that I could see if the enamel-healing toothpaste (nano hydroxyapatite) I'd gotten would help, then we'd do a second set of X-rays and get a new assessment in a few months. The response was lackluster at first, but the lady at the front desk agreed to my suggestion. Then two minutes later she called back to try pressuring me into just getting the work done because a new set of X-rays wouldn't make a difference anyway. I just about blew up and said we're done with them. As nice as these people are, they are not trustable. They believe firmly in their own infallibility and race towards the most medically-invasive procedures even when it's not necessary. When someone gets paid more for something being wrong, they tend to err on the side of "caution". We won't be back. Ever.

Great experience for my son's first time! The dentist was friendly and thorough. She was…read moreaccommodating to nervous toddlers and handled his screaming well (he was just scared but all she did was gently brush with water and inspect).

Everyone is very attentive to my child, they literally all spoil your child as soon as you show up…read more They listen and are sure to walk your baby through every step and make sure they are comfortable. They are also very patient.

Dr. Matt is phenomenal with children. My daughter has seen him for 16 years and today is her final…read moreappointment.

Amazing experience - the dentist and staff are incredibly gentle, patient, and make each visit fun,…read morecreating a positive and welcoming environment that keeps kids smiling! Truly have been amazing and makes going to the dentist not dreadful on any level. The ease of transaction as well has been very accommodating!

Everyone there is great with our kids. The kids don't even mind when they have an appointment. Feel…read morevery fortunate to have found them.

I've never heard of or witnessed a more incredible pediatric dentist than Dr. Christopher Adams. My…read moreautistic son has a lot of sensory issues. Dr. Adams and his incredible hygienist, Christine, go above and beyond treating him with such skill and humanity. When we first became patients, Dr. Adams immediately found exactly the tooth and gum pain that my son could not articulate. Previous pediatric dentists had quickly dismissed my son's discomfort. Under Dr. Adams' plan and care, my son has an incredibly healthy smile. You won't find a better dentist and team for your child. We are so thankful both our kids are patients there.

Clean, comfortable environment that made my 10 month old baby's first dentist visit pleasant! They…read morewere very accommodating- there was a private room to feed my baby. All the staff as well as the Dentist were super sweet. Overall, very happy with our visit!

Best experience we've ever had! Dr. Chan got my son in for tooth pain that was unresolved by…read moreanother dentist days before. Her and her staff have a way with not only the kids but the family as a whole. They are down to earth people who you feel like you know, they made sure my son was comfortable and spent more than enough time with us to resolve everything in that visit. Dr. Chan even called later that day to check on my son. Amazing place, like no other out there!!

I have always been a stickler for good teeth and River Rock Dental has helped bolster that in some…read moreways. They are quick, to the point, and have helped me through a series of situations I had nowhere else to turn. When I first came here, I wanted to get my wisdom teeth removed and then re-aligned after having braces for years as a child and was interested in starting Invisalign. My wisdom teeth had shifted my teeth around, I lost confidence in my smile, and knew I needed to take further action. I found RiverRock via a Google Search, saw the good reviews, and it was 3 minutes from my house. But due to my previous experience with orthodontists, I was a bit skeptical of the kind of help I would receive. At first, I had a rough start with one of the orthodontist; Dr. Fortanely. The end-result that was described to me for my Invisalign during my consultation appointment wasn't exactly how I imagined, and it felt that not a lot of time or care went into seeing other ways I could get my teeth straightened the way I wanted it. Additionally, every appointment felt very rushed - while I appreciate a quick turn-a-round, I am still a patient with concerns and want to feel my doctor cares about that. However, now after over a year in of Invisalign and working with the orthos, my teeth have brought me more confidence than ever before. They have continually checked in on me to make sure that everything is looking how I would like, and have ordered me new retainers to make small adjustments to ensure I am getting the results closer to what I desire - but it is about net-zero from my first experiences. Additionally, in the midst of my retainer journey, I had a food trap (a gap between teeth) in my back molars caused by extra space from removing my wisdom teeth that was causing me migraine / crying level pain anytime I ate, flossed, etc. and would have to just sleep anytime I triggered it in order to handle the pain. They brought me in for a quick emergency appointment and after telling them that flossing was also causing so much pain, the first thing the orthos did was shove a piece of floss into the gap - I was crying in the office chair and felt like no one had listened to me. THANKFULLY, they transferred me over to the dentistry side, where Dr. Zachary Carlson got me the help I needed with a numbing shot and extra cleaning, which did the job perfectly. He showed so much compassion to the pain that I was in and gave me multiple options of how to go forward with management. While this place is amazing for dentistry; cleaning, etc. it is a bit pricey (even with insurance), and I would suggest getting other opinions for your orthos.

River Rock Dental- Southpark Meadows - Requiring me to sign an NDA for the cancelation of my…read moreservices due to their negligence and malpractice during mine and my daughter's treatment During my orthodontic treatment at River Rock Dental, I had major changes to my teeth, bite, smile, and even my facial appearance that I did not expect or ask for. I was never told clearly that my treatment would involve widening my mouth or smile in this way, and I did not want that. As time went on, I started noticing big changes that worried me, including how my teeth fit together and how my smile and face looked. It got serious enough that I stopped treatment there and switched to a different orthodontist. My new orthodontist is now reviewing everything, including X-rays and records, to figure out what happened and what needs to be fixed... But I've been told the damage they did is irreversible... No way to fix what they did to me. During a crown replacement at River Rock, some of my natural teeth were shaved down. After that, I noticed that teeth that used to touch when I bit down no longer make proper contact. This changed my bite in a way that didn't exist before the procedure. Because natural tooth structure was removed, I'm very concerned about it. The new orthodontist has reviewed my daughter's and condition and also has concerns about how her previous treatment was handled. She now needs corrective and continued treatment.Instead of just finishing the treatment I already paid for, we now have to start over elsewhere to fix and complete her care properly. This means I have to start paying for corrective treatment that's another $6k out of my pocket since RRD used all of daughter's insurance coverage.

Is this even a real dental office? I'm starting to believe it's a scam. I went there for a dental…read morecleaning (because they had a cheap new patient special, that was my first mistake). The cleaning was OK. Then I spoke with the dentist about my night guard, which wasn't working for me. They suggested I try a retainer instead, and they showed me samples of both. I agreed and prepaid the $500 (my 2nd mistake). I was told it would arrive within 2 weeks. It's been 5 weeks, I've called 3 times, each time they say someone will call me back with info, no info or return call ever comes. When I call, a machine picks up. Today I drove to their office to speak with them in person, the office was closed. This operation appears to be a scam, a front for something of questionable legality. I plan to fight to recover my $500!

The worse dental care. Would not recommend this place to anyone…read more Always cancelled my apt and I'm waiting for hours. Had fail dental implants within a year. The orthodontist is only there 1-2 per month. They don't seem to care or at least pick up the phone and addressed the issues.

Top quality, patient care! My two daughters our patients at…read moreKTT in both Pflugerville and slaughter Lane location. The team and doctors make us feel right at home. My girls feel safe, heard and comfortable with kids tooth team. I highly recommend!

Incredible experience at Kids Tooth Team! The office is absolutely beautiful, clean, and completely…read moredesigned with kids in mind. Everyone from the assistants to the doctors were so professional, kind and great at keeping my kids engaged during the entire cleaning. Highly recommend them to any parents in the area!

The staff and doctors are super good, but the time they keep waiting is a lot, they are strict to…read moremeet each of the dates, so I would like them to be sympathetic with the waiting time.

Went in today for my daughters cleaning. She's five years old and extremely anxious like me. She's…read morenever liked going to the dentist. We've been here for a few years because of the location and it's in network. I was disappointed in some of there processes earlier this year but gave them a second chance. But today was the last straw. My daughter was throwing a tantrum. She wasn't cooperating, the dental assistant was extremely patient and sweet to my girl. It was Dr. Luque who was very unprofessional. As we finished the appointment she asked me, "have you talked to the pedi maybe she has behavioral issues." I was taken back by her comment. My daughter does great with her pediatrician. But who says something like that? This is a pediatric office I'm most certain my child isn't the first to freak out and be uncomfortable in there. Left a one star because I couldn't leave zero.

I'd gone to a dentist recently who told me I needed FIVE crowns. The cost for that treatment plan…read morewas over $6k, and I left their office in complete shock (never having or needing a crown before). I went to Dr. Annalisa Heck for a second opinion. Dr. Heck told me I just needed old fillings replaced, and the treatment plan will cost me under $2k. I encourage anyone to a) get a second opinion always and b) see Dr. Heck! She is honest, and caring and kind and personable. I look forward to have my treatment plan done by her and I despise the dentist! Also, the office is comfortable and quiet which is the complete opposite of the other office I visited which was loud and chaotic.

I initially reached out to Smile Creations to get a second opinion on some dental work. They were…read moreso kind and attentive and during the appointment and actually suggested a different care plan than my prior dentist. The new plan was a healthier more cautious route as well as more cost effective. They have a "calming menu" where you can request a blanket, headphones, warm neck pillow, etc. for more comfort and dental anxiety which I think we all can agree that we all get! Definitely recommend!