After 14 years as patients at Petite Dental, I'm incredibly disappointed that this is how our…read morerelationship ended.
When we first started coming here, the care was personal. Dr. Hoang spent time with us, explained treatment, and made us feel genuinely cared for. We even continued driving from Buda after we moved because we trusted the practice. Unfortunately, over the years, that changed. Every visit began to feel more like an assembly line than personalized healthcare.
My children have always had difficult teeth, and while I understand treatment recommendations can vary between dentists, I increasingly felt judged rather than supported. We also consistently felt overtreated, and the bedside manner often left my children in tears after appointments. No child should leave a dental office feeling ashamed.
The doctor even judged me for holding my toddler one time she said something like "you're too big to be held" Excuse me.?! I know you have your own children and you are probably the most perfect mom but no need to judge other moms.
The biggest turning point was with my oldest daughter. We were told she needed a crown and were essentially told she should transition out of the practice because of the complexity of her dental needs. I sought a second opinion from a dentist in Buda. Their recommendation was completely different: no crown, just more frequent cleanings and sealants. She's doing great.
This wasn't the first time I'd needed a second opinion. Several years ago, another extensive treatment plan was presented for Jaidyn. At the time, my father, who was a dentist, examined her and strongly disagreed with the proposed treatment. I requested a meeting with Dr. Hoang, and after reevaluating her herself, she recommended a much simpler treatment plan. That experience stayed with me.
The problems weren't limited to treatment recommendations. Communication and scheduling became increasingly frustrating. One visit ended with my daughter Jovan leaving without her next orthodontic appointment being scheduled. I was the one who discovered it, called the office, and was initially told we'd have to wait another month. Thankfully Lisa stepped in and got her scheduled sooner, but it was another preventable mistake.
There were other examples too. I once drove all the way to the office to pick up a retainer, only to find out it hadn't even arrived. I had to make another trip because no one had contacted me beforehand. Again, Lisa helped smooth things over, but these communication breakdowns became a pattern.
What has disappointed me even more than the treatment differences is the complete lack of communication and compassion. Months ago, I expressed my concerns and requested a call from Dr. Hoang. That call never came. At my most recent visit, I again shared how hurt I was by our previous experience. No apology. No acknowledgment. I even had to point out that no one had simply said, "I'm sorry you've had this experience."
Then came my youngest daughter's cleaning. I was quoted more than $200 out of pocket. At no point did anyone ask whether I had secondary dental insurance or thoroughly review my benefits. Had someone simply asked, I could have provided my additional insurance information, and my daughter would have been fully covered. Instead, I walked out and canceled every future dental appointment.
Ironically, I later learned from another dental office that not only was my daughter fully covered under my secondary policy, but even without insurance their out-of-pocket cost would have been almost half of what I was quoted at Petite Dental.
When I asked why no one had followed up with me, I was told the office had tried to contact me. I have plenty of appointment reminder texts, but I have no emails and no meaningful communication from the financial team regarding my concerns or insurance. That was another missed opportunity.
After 14 years, all I wanted was accountability, compassion, and one simple phone call from the doctor. It never happened.
I'm grateful we've found a new dental home where my children feel welcomed instead of judged. We'll finish our orthodontic contract because we've already committed to it, but I can no longer recommend the dental side of this practice.
Fourteen years is a long time to stay loyal to a practice. I never expected perfection. I simply expected to be treated like a person instead of a number.
