My family and I have been going to this office and only this office for more than 10 years…read more They've been awesome - so I was surprised and disappointed when I asked them to squeeze me in next week to treat a dislodged crown and they told me they could see me in 10 days. That doesn't work for me. I hate to break up with my dentist but 10 DAYS?! Come on now!

Have been going to Hanford family dental for over 5 years. I love Dr rayani! He is the absolute…read morebest. He takes the best care of all of his patients. I love the front desk, the ladies are so sweet and they treat you the best always! I've never had a bad experience. I live in Fresno and refuse to find a new dentist. This office is worth the drive :)

Updating my review from a year ago! So my daughter is now 3yo and no longer cries when we see Dr…read more Davis! She enjoys going to the dentist. Today I took my son. He just turned one a few months ago and this was his first dental appointment. Per usual I got a text message reminding me to schedule an appointment for my daughter. I called the office and scheduled an appointment for her and asked if I can include my son. They took his info down and scheduled an appointment same day and time for both kids. When we arrived we were greeted at the front and I signed some forms and we sat down in the waiting area. No more than 10mins later they called us back. They took dental X-rays for my daughter and they both had 2 chairs side by side ready and cleaned. The RDA were all so nice and gentle with my kids and gave my toddler an option to choose what type of polish flavor. Once Dr.Davis got around to seeing us he was professional, kind, knowledgeable, he's great with the kids and he still sings lol He took the time to explain and gave all the rational behind his recommendations. They had balloons today! My kids made it to the No Cavities Wall. This where they can write their name on a paper they provide and stick it on the wall. They also give tokens so that the kids can get a prize at the end. When we got to the prizes my daughter usually gets a ball but today they didn't have any and she said it out loud and one of the staff members heard and came to us with 3 of them in his hand and offered it to her. Such a kind and generous gesture. We were in and out of our appointment all within 20mins!!! I truly enjoy taking my kids here. Staff is friendly, they do an amazing job with the kids. Dr.Davis is wonderful! Love that they work fast too, as a mother of two who takes my kids to their appointments alone it's always nice to be in and out because managing 2 kids alone can be a bit much. This place really caters to the kids they have different play areas for the kids as well. Highly recommended!

We had an amazing first visit for bothBoth of my kids We…read morewere very impressed and happy with their teeth cleaning . all staff made the kids feel very comfortable, and I love the extra touches to the office. Allowing the kids to put their names on the wall for not having any cavities and giving them goodie bags Are great touches we are definitely happy. We made the switchover

This is the only place I've been bringing my son and I love the service he always gets for his…read moreteeth. Jessica is an amazing hygienist; she is very patient with kids and she does a great job at cleaning my son's teeth. I would recommend this place.

I appreciate the effort to get the job done but the wait time is extremely long and unnecessary…read more the need to overbook and see the maximum amount of patients you can in one day outweighs the quality of your facility's service By a long shot! Rushing your employees to work at that pace will cause mistakes and poor performance to the patient. My child was the last patient and the dentist was so quick to finish the work that she tried shoving the new temporary tooth in my child's mouth multiple times so my child got home and immediately complained of his jaw hurting. The pain my child is going through could have been avoided and the wait time we did was the last straw for me to ever want to take my kids again. Mind you I am always ending up paying out of pocket for what ever they charge that my insurance didn't cover which is totally fine but really to pay for that type of work and experience and professionalism is disappointing. I would like to say some employees there are very professional but some still need some reeducation on proper customer service and professionalism. Smiling and whispering and taking the time and effort to make the customer feel more uncomfortable is not something that should be happening within your facility. I gave my review because the customer is always right And sooner or later the same complaint will be resolved.

I did go to this pediatric dentist because it was listed in my insurance. When I go there they told…read moreme my insurance didn't cover that dentist anymore. But I was there and I said I'll pay out of pocket it was just a cleanse for my 3 year old daughter they see her and said she was perfectly fine and didn't even need a cleanse or a polishing. They didn't do anything to her and I payed out of pocket 84 dlls with a100 DLL bill. And next thing I know they are sending me bills to my house with the same amount when I had already payed !!! And they didn't do anything!!! I have a suspicion that the lady in the front desk stole the 100 DLL bill and didn't enter my payment in their system..... they sent me to collections!!!! When I already told them I payed!!!!!! So unprofessional!!! And abusive!!!!

We've always enjoyed coming here and are super happy to have them as our son's dentist. Everyone is…read morealways so friendly, welcoming and warm. We just had a procedure done and this mama was a mess, but they were wonderful! Absolutely wonderful. Quick, efficient, comforted our son and made him feel all cozy. They do an absolute fantastic job and are little dental angels. Thank you Dr. Newsome and your wonderful team! SC

Our first visit we waited over an hour and had to cancel plans that were after the visit and the…read moreservice wasn't so bad so we decided to book for treatment and then they put down the wrong appointment time so I called and confirmed it correctly by an employee and then the very next day I called again just to make sure and they had it back to a time we couldn't come in and then they wouldn't change it so we just canceled. It shouldn't be that hard to write down an appointment time.

Very unprofessional. My two toddlers had an appointment yesterday and we got there to find the…read moreoffice closed. No sign stating they were closed, just a locked door and no staff. We called western dental just to find out that our appointments had been rescheduled to the following week without a courtesy call or message. I also saw other patients waiting outside in the cold looking confused about the office being closed. One of them being an elderly patient who was dropped off and left after waiting outside for 45 minutes. If I can't trust them to manage their office well, I can't trust them to work on my children's teeth.

Love this place, they are great with my two kids. We moved here about a year and a half ago and my…read morekids have seen them 3 times for their checkups and cleanings. They always have a good visit, the texting confirmation thing is awesome and really helps me keep track. The office staff is helpful and friendly, both on the phone and in person. Thanks to Yelp for helping me find this place, I'm lucky I didn't have to search!

I appreciate the systematic kids focused dentist experience here. We have been going here since my…read moredaughter turned 2. The check in process is simple and they have you sign any necessary forms as you arrive. Any payment is taken care of at the end. Reception staff are always kind and attentive. Most forms that I need to sign are prefilled with my daughters name and the date. In the waiting room, there is a play area for kids with books, legos, a play kitchen, and hand sanitizer is available too. They have one tv in the front that plays a movie, and that movie continues in the back when they take the kids back. We have never waited long and are usually called back pretty quickly. The dental hygienists and RDAs are all very friendly. They all have kind personalities and it definitely feels like they were called to work with kiddos. The first couple of visits, as our daughter was getting used to the idea of a dentist visit, they allowed her to sit in my lap and tilted her back to check out her teeth. (I also have caught on that as she ages, there is one thing they add to the appointments each time. They kind of just brushed her teeth and felt her teeth at age 2/2.5-they they did an x-ray at 3 but only of certain angles, then they added the scraping tool, and did x-rays of more angles. I think that helps kids adapt to the dentist and also doesn't throw everything at once.) 1.5 years and a few visits later, she lays on the table and watches the movie while they work. She enjoys using the sunglasses offered for the bright light! There is also a train table in the back, and in between the DH/RDA visit and the Dentists visit they let the kids go play if they want. We usually only get about 5-8 minutes with the dentist, but this is not unlike any other dentist office. We have seen Dr. Kunkel and Dr. Addie, and we thought both were great and offered good suggestions and encouragement. They have also been clear about treatment plans, if any, and answer all of our questions. Reason for loss of star: I will say, the only thing that may not be enjoyed by some families, is lack of privacy in the main treatment area. The treatment tables are side by side 4 on each side, in an open space. I think the most patients at one time that I have seen are 6. This configuration definitely helps kids understand the visit process, they can see other kids having their cleanings and maybe younger ones catch on that "it's not that bad". But then if a kid is upset, the rest that are present hear and see that too. Additionally, the lack of privacy has lead to our family hearing what is going on with another kiddos teeth and the treatment they have to go through, when really you would think due to HIPPA, that would/should be a more private conversation. For me, and our family, we don't mind...yet. I also know they do have private rooms too- but I'm unsure what those are used for/we have never been offered that as an option for cleanings. So maybe if privacy is a concern for you and your family, ask about options for private space? With that we would still recommend!

I've been hesitant to take my son to the dentist because of traumatic past experiences with my…read moreolder children. Today we came here and my son loved it. Movies at all the chairs. Staff was friendly. They were efficient and we found no activities! I'm glad we choose them. We will be back for our 6 months cleaning

Horrendous experience with office staff trying to get my child a dentist appointment as a new…read morepatient. I called and made the appointment but was told someone would call me about whether or not my insurance would be accepted, prior to the appointment. A few hours before the appointment, which was going to be almost an hour's drive away, I still hadn't heard from them so I followed up. The guy who answered the phone had an attitude from the minute he answered the phone and seemed to take everything I said as a personal insult. He then wanted to argue with me about whether or not I was being "rude" to him rather than just answering my questions about whether our insurance was accepted and whether I needed to drive an hour for our appointment which was just a few hours away. He told me someone did call me (no one did, and why would I be calling if someone had?). He then said they do not take our insurance! When I told him I'm frustrated that I could have driven an hour and then this would have happened at the office, he acted like it was my fault. I'm glad I didn't go and I would never want my child to go to such an uncaring and unkind place.

I have never been treated so poorly by a pediatric dentist. Yesterday, I was told my son's tooth…read morecould be filled instead of getting a crown. Today, after he was already numbed and on laughing gas, the dentist suddenly announced they were pulling the tooth. I refused--he starts school tomorrow--and the dentist then refused to fill another tooth we had discussed, telling me to "find a different dentist." My child was left confused, scared, and half-numb for no reason. This is not how families should be treated.

Poor Communication and Last-Minute Treatment Changes…read more Yesterday, I spoke directly with the pediatric dentist about my son's treatment for 2 teeth. The dentist said there was a possibility he might need a baby crown for one tooth, but after I explained that I didn't want that, he told me it would most likely be possible to be left the tooth alone instead and that a crown wouldn't be necessary. But the another tooth need the filling. I repeated to him that it's going to be just the filling and no crown. The dentist confirmed. Today, when I brought my son in for the scheduled filling, the dental assistants said it's going to be extraction and filling, so I explained to her. She said she will let the dentist know. RDH had already numbed his mouth and given him laughing gas before the dentist came in. Only then did the dentist tell me that they were going to pull the tooth. I told him I did not want the tooth pulled the day before my son's first day of school and he didn't mention about the extraction in our conversation yesterday. The dentist then said he would not be able to fill the second tooth we had discussed and told me to "find a different dentist and get a second opinion." I left feeling upset and frustrated by the lack of communication, the abrupt change in treatment after my son was already numbed, and the way my concerns were dismissed. Parents deserve honesty, respect, and clear information about their child's dental care.

so far it has been a very long journey to get to my kids dental surgery appointment. Had to travel…read moreoutside Fresno to get to location which isn't helpful. They were gentle with my kid and gave them a lot of attention to be made comfortable. Even checked on them when we got home. My teenager was seen and put under for about two hours or so. got half the treatment done. we will go back again another time for the other half. Will update my review when the other half of treatment is received this way a full review can be given.

Everybody was extremely caring and helpful . From the reception at the front desk to every member…read moreof the dental Care Professionals that took care of our son I couldn't be happier with the care he received