We have been with OCSS since my son first received his ASD diagnosis in spring 2021. The facility…read moreitself takes up the entire fourth floor of the Credit Union building on Edinger across from Bella terra. Each therapist has a room and the children can either spend time in said room or use the two gyms that are full of toys and play equipment (Lots of swings, slides, playhouse, climbing wall, crash pad, etc.). Both gyms are very clean and well maintained. They also have a nice kid friendly kitchen! Since we have been here for some time, we have had an opportunity to work with many speech and occupational therapists as well as the admin. Everyone here is very kind and knowledgeable in their field, generously offering tips and advice when I ask 100 questions. My son's schedule is packed, so when I need to reschedule, administration is very friendly and helps find a way to make our make-up appointments work for us. We have been with our current and absolutely amazing Occupational Therapist, Brenda, since day 1. She is a miracle worker when it comes to my son's food aversions- getting him to taste things he would normally throw at the wall. He is always super excited on Friday when I grab him from school since he knows hes going to see his "ms. Brenda". She is truly a key figure on my son's care team. We started speech services about a year ago at OCSS and my son's therapist, Claire, is extremely knowledgeable in Gestalt language processing. We just learned that my son is a Gestalt learner before we switched to OCSS and we are so thankful he was paired with someone with the expertise and knowledge that Claire has. She meets him right where he is that day and lets him lead which is so important for our son since he is a little unpredictable. He adores his time with her, and asks for her by name even on days we're not going to OCSS. If you're shopping around for therapy services for your child, I highly recommend OCSS and their staff.

We are so fortunate to have spent the past 2 years working the therapists at Orange County Speech…read moreServices. They are very skilled in working with children with a wide range of needs. They are overall very creative in developing therapeutic plans to meet our shared goals and open to parent and family input. They truly care for the children that they work with. Over the past 2 years, our son worked with various therapists from PT, OT, speech therapy, and behavioral therapy with both regional center funding and through medical insurance. Our son initially started with significant developmental delays, but now he has more than caught up in almost every area. Our son worked the most with Ms Ruth (ST), Ms. Kelly (ST), Ms. Ariana (OT), Ms. Brenda (OT), Ms. Dana (PT), and Ms. Tori (behavioral therapy). We have had a great experience with therapists our son worked with regularly as well as those not listed that covered on vacations. They are the best. Ms. Ruth and Ms. Kelly helped so much in expanding his communication skills. He started severely delayed in all aspects of communication, and he now can speak up to 7-8 word sentences clearly and understand others. With our son's complicated medical situation, we require a significant amount of assistance and input from OT. We especially appreciate our time with Ms. Ariana and Ms. Brenda, who helped so much in teaching our son to be independent in the day to day self care activities. We really appreciated the many helpful emails from Ms. Ariana with ideas, links to videos, therapy items, educational information, and worksheets to use at home, so we can continue therapy at home in between sessions. The billing situation can be confusing if your child utilizes a lot of therapy session in a week. That in part might be due to insurance processing claims not necessarily in a chronological order. It would be helpful to keep track of visits and insurance explanation of benefits. Even with the billing situation, we would still choose to work with the therapists at this office. They are very skilled and devoted to the children and what they do,

Jessica is amazing and we are so grateful for her and the time she spent with our daughter. Our…read moredaughter was diagnosed as a "late talker." Her receptive speech was in the normal range, but her expressive speech was delayed. At two years old, our daughter was saying only about 5 words. We discussed speech therapy with her pediatrician at her 18 month well check, then again at her 2 year well check. When we were told that she should have been saying at least 50 words by 24 months, we knew that speech therapy was necessary. I contacted Jessica to start the process, and during our first phone conversation, I knew she was the right choice for our daughter. Jessica was extremely patient. She took time with me explaining the process of speech therapy, going over options, and overall, easing my mind about everything. After the initial evaluation, Jessica was able to give us a diagnosis, an overall plan, and an estimated timetable for therapy. Our daughter had sessions with Jessica for about 5 months. Jessica was very flexible with our family's schedule. She came to our home, as well as my parents' home, as they took care of our daughter a few days a week. Jessica immediately bonded with our daughter. She would sit with her on the floor and interact with her in a very calm and patient manner. Our daughter always thought that she and Jessica were just playing. She loved the games they played and the activities they did together. She looked forward to her visits every week. Jessica involved all family members in the therapy process, giving us tools to be able to work with our daughter on skills in our everyday life. She provided us with strategies to be able to reinforce what she had been working on with our daughter. All the tactics and routines that were part of her therapy plan were made known to everyone, and this approach, we truly believe, hastened her development of speech. We saw improvements in our daughter's expressive speech very quickly. Not only was she saying new words, her overall demeanor changed. Before she started speech therapy, she would get easily frustrated, as it was difficult for her to communicate with us. As her speech developed and she was able to express herself more to the people in her life, she became more content and calm. We are so grateful for Jessica and highly recommend her if you are looking for a speech therapist!

We sought therapy for our son when he was about 16 months old. Jessica was quick to get us in for…read morean evaluation and listened to all of our concerns. It's hard to see your child struggle or recognize a delay with them, but Jessica was very sensitive and helpful and that made the whole process a great experience. We were lucky and he only needed therapy for a couple of months but we will miss her and will be back if he shows any signs of a delay again. Thank you so much Jessica!

Amazing The staff so friendly and do lots of activities…read more There is sooo much amazing project

Parents beware, I am a mother of a three-year-old autistic child. We have been very disappointed…read morewith Love 2 Learn consulting company. They lack communication within their own company. Scheduling does not communicate well with the staff. They will tell you one thing and do another. We finally found a BI that worked well with my son. We worked with her for a year and she had connected with my son. He was finally making progress. However, my husband's insurance was terminated. I clearly communicated with Love 2 Learn about our situation. I reached out to OC regional to get funding for sessions immediately. Love 2 Learn told me they would give us two weeks before they would replace the BI with another case. I had funding from OC regional in less than two weeks however, Scheduling did not communicate with the staff and the BI was already removed from our case. This was very disheartening for our family. I did speak with Ruben, after being informed that the BI was no longer on our case. He informed me that most of the time OC regional takes longer than two weeks and that they had miscommunicated inside of their facility. I let him know that I worked my but off to get funding and I even hand-delivered the paperwork to OC regional to get the process going fast faster. I continue to follow up with Love 2 Learn about the process, however they didn't communicate within their company. Ruben, did not offer to give us the BI back even though it was their fault for the miscommunicates. I have the Text messages to prove it. He told us that they have other BI that would work great with my child and they wanted to move his session to the afternoon. I was disappointed, I never asked to move session to the afternoons and my son does better in the morning. Honestly, I had an hard time believing that they had someone better to replace the BI I worked so hard to keep. Autistic children have a hard time connecting with people and when they finally do connect and you just take the connection away it's not easy for them to reconnect with someone else. Prior to this BI We had multiple BI that did not work out. Mostly because of the hight turnover. I've even had to report one of those BI for doing insurance fraud and time clock fraud. After she repeatedly claimed hours and they billed our insurance for dates she was not here. She was terminated from the company after I reported her, but imagine how many times she got away with it before being caught.

My parent's stay at Stanley was pretty disappointing. The facility is really dirty. The hallway…read morefloors are polished, but it ends there. Several staff members did not appear to be trained well for their jobs. They treat the patients like objects and talk badly about them in the hallways. The facility leaves the shower chairs outside, and they get bugs and spider webs on them. They clean the shower chairs by hosing them off with the garden hose. The furniture, walls and bed remote are crusted with dirt and grime. The food is horrible. Don't bother complaining because they will act like you are the problem. The PTs (an outside company) are wonderful! I would not recommend this facility to anyone.

Our whole family feel very blessed that Mom was admitted here for her 2-week stay before she passed…read moreaway from liver cancer. Everyone here, from administrators to aids to nurses, are so sincerely compassionate and attentive. They truly cared for our Mom and our family members. I am thankful that Mom was able to have restful and peaceful final days. Thank you to all you heroes for your hard work, dedication, and big hearts for the elderly. Driving by, I will always look over at your facility with blessed memories and a grateful heart. Much love and appreciation to you all!

My 8 year old daughter was being teased about not being able to say her R's. Adults and children…read morealike would mimic her speech and a rude child on the soccer field pointed out the irony that her name had R's in it but she couldn't say them. Her name begins and ends with R, and she began to avoid saying her name when introducing herself or when people would ask her name. This broke my heart and solidified the need to seek speech therapy. She began therapy in February 2024 with Mikayla, and by October/November she had made drastic improvements in the ability to say R's but the habit of saying R sounds the old way was hard to break. It is now January 2025 and our insurance has changed so she is no longer able to attend therapy, but I am so happy to report that she has now mostly broken the habit of saying R's the old way all on her own without reminders, and most importantly can confidently say her own name. I also want to thank Karen for her diligence in working with my insurance company getting the claims paid. Without her extra work getting sessions covered we would not have been able to afford services. I am so grateful to Let's Talk Speech & Language Therapy for helping my daughter.

There is a lot to be said about Karen. She is so thoughtful and you can tell she truly cares about…read moreher kids. My son has done amazing under her care and we feel truly blessed to have found her .

Long overdue review of Chatterbox. It's been about a year since we left Chatterbox, but I'm very…read morethankful for the services that they provided to my son. When my son was 3 years old, I brought him to Chatterbox since he was no longer developing verbally. In fact, he had regressed badly in preschool, and was largely not verbal there during the day. We later had him diagnosed with autism (ASD), and were able to pursue other services, but at the time, all we had was Chatterbox. After the initial intake with Courtney, he was accepted as a patient, and we got on the schedule pretty quickly. I don't believe it is this available or open normally, so I guess we got lucky. We set goals and we were coming to Chatterbox for 30 minute sessions (really 25 minutes) twice a week. We worked on some basic things, but given the later ASD diagnosis, we did what we could here. The end result was that after almost a year, he was verbal again and we met some of our goals. I didn't mind continuing with Chatterbox, but by that point, my son's needs were greater in other areas, so most of his time afterschool was allocated to behavior therapy instead. All in all, we are very thankful for the services that Chatterbox provided. Eternally grateful for the services delivered by Marina, Denny, Amanda, and Jenn. Also thankful to Priscilla for being great to work with from a scheduling and administrative perspective. Anyone who comes here will know right away that the parking lot is comical. The entrance on Cherry actually features bi-directional traffic, even though it's only wide enough for a single vehicle. If I do manage to get in this way, I'll do a quick pass through the lot, and if no spots, I'll make a right in the alleyway and another right on Reagan St., then another right back onto Katella, where there is usually street parking in front of the dentist.

Poor quality of service received. My son was referred by his insurance, and we regret coming. The…read moreinstructors here suggest that they are teaching skills, but spend the time playing and commenting on how "cute" the children are every 5 minutes without actually assisting in their development. When we asked the instructor about this, she insisted that he was too young to learn and they were unsure why the insurance sent them due to their young age, yet they continued to insist the next appointment would be different (I guess it was a money grab) My son showed no growth during his time here, but incredible growth after deciding to no longer use this company. Also, please make sure you keep your insurance documents handy, as their billing team will change terms in payments without notifying you and then blame someone else (blaming insurance, due to their errors and requesting additional payment. Poor practice being run here.

This place is awesome! Very kind and caring staff. They know their job. They love their job. An…read morelove helping and an care about their clients.

I have been taking my daughter here for over 7 months and would recommend this group to everyone. I…read morehave seen a lot of improvement in my daughter's speech and commands that I did not see at the speech location I used to take her to. Very clean office and professional staff.

I gave this business of Bad review because they are unprofessional being specialized in speech in…read moremy opinion. They refused to work with my grandson because they couldn't understand him at two years old and he was distracted. They would reevaluate 6 months later. The reason for updating my review is my grandson is doing really well he has been going to Kids Speech in GG. We can have a conversation and understand him. That's what happens when you have a professional work with a child who gets distracted easily. Maybe they can get take sone lessons from them.

This place has been an amazing experience for my boy. Today he graduated from speech therapy, and I…read morewant to thank the staff--especially Ms. Mona--for helping our family these past 2.5 years. It has been a long journey and is totally worth it. However, your child will not improve if you do not reinforce what the staff are doing during therapy. My boy couldn't speak at the age of 3, but he is currently 98% mainstream at school and the speech delay is barely noticeable. He graduated from speech therapy. I want to thank all the wonderful staff here and everything that you've done for my family. Thank you.

We are so grateful for Jen J., our son's BCBA. She was an incredible advocate for everything…read morerelated to our son, always ensuring his best interests came first. Jen was a constant source of information, guidance, and support; not just for our son, but for me as a mom through many emotional moments. Her dedication and presence made the past 3.5 years so much easier, as she was involved from the very beginning until the very end. Thanks to her and her amazing team, our son is thriving. We miss her all the time and are so thankful for the difference she made in our lives. We are so grateful we got to work with Jailene . She was professional, caring, and truly understood our son; always protecting him and advocating for his needs. She went above and beyond, even supporting him in the community, like during his after-school program. Her dedication, compassion, and guidance made a meaningful difference in his life, and we feel so lucky to have had her as part of his journey. Serena is amazing! She has been incredibly professional, nurturing, and understanding with both of my children. We have worked with her for over two years, and the kids always look forward to their sessions with her. Her dedication and warmth make a real difference, and we are so grateful to have her as part of our children's support team.

My daughter was evaluated for a speech delay here and needs speech therapy. After the evaluation…read moreit took over 5 weeks to get any type of communication from them. When they finally emailed me back, they told me they didn't have any opening! Why the hell would they make my daughter wait 2 whole months just to tell us they didn't have any openings after stringing us along?! After that point i was able to find another speech therapist to help and get us scheduled immediately. BUT THIS PLACE DRAGGED THEIR FEET AGAIN , this time on sending me my daughter's evaluation report which has delayed it even more. I am beyond fed up with this place and lack of urgency and empty promises. STILL WAITING ON THE REPORT GUYS.