We all know the typical Asian stereotypes: good at math/studious/become an engineer and or doctor, be a good submissive woman to cook and clean for husband/fam. Welp, I guess those genes didn't get passed on to me. If you're a non studious, dirty whore ( who can't drive) like me, you can't live life feeling depressed. You gotta think of other solutions!! I can marry an engineer, hire a chauffeur, and get KIDD JANITORIAL SERVICES to come clean my slob of a house! TADA! Problems solved! I have 2 other roommates living with me and let's say they don't have the good Asian genes either. Ever since I've been working 7 days a week, my house has become a pig sty. I saw the Amazon Local Voucher and jumped at it. Lynette was extremely easy to work with; I told her what needed to be cleaned and she gave me instructions on what to do for an efficient clean: i.e. remove all things from fridge, open oven door, etc. She confirmed 30min prior to the appointment, and her staff arrived promptly. I gave them a brief tour and they got to work immediately. I came home to an IMMACULATELY CLEAN house. I was so IMPRESSED and AMAZED at what a wonderful job they did. I literally hugged the walls and kissed the floor. THANK YOU LYNETTE AND KIDD JANITORIAL SERVICES! Now I can pretend I'm a good, clean Asian woman to nab that engineer husband. ;) P.S. you don't need to provide cleaning supplies, they are a green company and supply their own! read more

I know the folks at Kidd got overwhelmed with the flood of business after offering an Amazon Local Deal. I really wish there were some way to actually prepare small businesses for this impact, but they almost always seem unprepared. I reached out to them at least five or six times (phone calls, emails, the works) before I finally got a response. They were apologetic, and very nice. They arrived at my place on time, and were super friendly and ready to get to work. The pros: Again - friendly. They even tolerated my wildly exuberant dog and her penchant for hitting men in a certain sensitive area. . .that counts for a lot. My stove and kitchen floor looked amazing when they were done. The cons: They didn't clean the inside of the fridge - which the deal clearly outlined would be done. They completely skipped an entire corner of my very small house (which my boyfriend noticed right away when he got home). Because they left a little bit earlier than the three hours, this wasn't because they ran out of time, it was just overlooked. They must have "polished" my floors with Pledge rather than cleaning them - they are hard wood, and I am not even exaggerating when I say that we could re-enact Tom Cruise's famous Risky Business slide across the floor, while BAREFOOT, for at least two weeks after their visit. I wiped up a water spill after they left and noted that my floors were filthy. There were a couple of slips that almost resulted in injury when walking around - thank goodness we have good balance. For me, the cons just didn't outweigh the pros on this one. Sorry guys. read more

Let me start by saying this is my first 1 star rating I've ever given. We bought the amazon local deal where we paid for three hours of service. My husband left to get them cash for a tip but when came back, they were gone. It had only been an hour and a half since they arrived! What's worse is the house was a disaster. The house was completely tidy by us and we were looking for them just to clean the floors, bathroom, kitchen etc. The floors in particular were not touched. My husband took pictures and called the company. The lady responded, "well I am sure we did our job but I'm not going to fight with you on this-I'll give you a refund." Well, they did not do their job and it has been a week and still no refund has come through. Shady business for sure. read more

Kimberly Bailey I would definitely recommend this company. From the beginning process of making my appointment to the completion of service call, staff was terrific. I tried assisting with vacuuming my carpet upon their arrival but they would not here of it. I understand the flood of phone calls they are receiving with the excellent service being provided. Thank you a million times over and I will contact your service in a few months for a repeat. Thanks again, The Baileys read more

I was desperate. My place was less than tidy. Yup, that was dust on my baseboards and dirt on my carpet. I needed some professional help! But where?! I had tried several other janitorial services but they were either slow, outrageously expensive or not very good. ENTER KIDD JANITORIAL SERVICE....direct from an AMAZON LOCAL coupon. Yes, I had to wait a few weeks to get a scheduled appointment because of their busy schedule, but jeepers, they were worth the wait. Heads and tails above others I have tried. Mr. and Mrs. Kidd rang the bell at 9AM on the nose, just as they promised! Although I had supplies on hand, they came with "Green cleaning" supplies so I knew my precious doggie would be ok wandering around after them. But there would be no reason for my dog to lick the floors after them, 'cause they were CLEEEAAAN Baby! The bathroom chrome never looked so shiny. I was blinded by the light! And the carpets...well they were vacuumed within an inch of their lives. And it wasn't just their cleaning supplies that made me smile that day. They both did as well. They assured me that they are insured, bonded and lovely people to have in my home. The kind of people you want to stay over for a nice dinner, just because they are honest, hardworking salt-of-the-earth folks. I feel like I struck gold and I can't wait to have them back next month. I'm sure my place will need it by then....and I could sure use their get-it-done attitude to cheer me on in my own life. Thanks again MR & MRS. Kidd, you rock!! read more

Beware!!!!! OMG!! How do I make this long story short. My appt was at 9:AM, I got a call at 9:30 saying they were here but couldn't find my unit. I told her I had just grabbed my phone to call her and see where they were - well I guess that pissed her off because from there it was all down hill. She acted like she was actually doing me a favor and I should be happy that they showed up period. I wasn't mad at all that they were late but I guess I shouldn't have commented on it lol I went outside to greet them & show them where to park but by then she was already mad (Im still not sure what about) so she hops out the car and tells me to call and get a refund because she is refusing services. She was so rude and unprofessional. The whole conversation on me telling her where to park was like I was talking to my enemy, & not a professional cleaning service that I paid to come clean my home. I still can't believe this actually happened. I immediately got a refund and thanked my lucky stars that she refused services cause I wouldn't have wanted her in my home period! Beware!!!! read more

Bizarre attitude! I should have know from my first contact with Mrs. Kidd (Lynette) that I'm dealing with a rude person with a bad attitude. I bought a 3 hr service with 2 maids through Amazon. I made the appt 3 weeks ago and 2 days before the appt, she called and said she had to change because she has to "pick up her daughter from school". Shouldn't she have know this a long time ago? I had thought she was sending employees, but it turns out it's a mom-and-pop operation. ( As a side note, her voucher said they expect TIPS in addition to the paid fee. Don't they know that owners don't get tips, only employees do?) Not only was she not apologetic, she was acting like SHE was doing ME a FAVOR. She said she normally doesn't work weekends, but she'd offer me Sat. at 10 am. Well, I couldn't make that time. Then she tried to make me feel guilty like I'm making her abandon her baby (who, by the way, is 14; no baby). I then told her that, hey, I had to make arrangements to take time off from work already. I had other commitments too outside of this project. She then tried to lay this guilt trip on me by saying that she'll then just have let her daughter wait 2 hrs. instead of 1 hr. When I wasn't buying this guilt trip, she became more passive-aggressive by saying that she would just have to come to my appt, then leave mid-way to pick up her daughter from SAN LEANDRO, then come back to finish the job. This is ridiculous! To go from downtown Oakland to San Leandro and back during the weekday at rush hr?? By the time she comes back, it'd probably be 8 pm! Furthermore, what did "finish the job" mean? What was the "scope of work"? Our only contract was "3 hrs of work with 2 maids"--not exactly piece work, as in how many rooms, how many carpets, etc. Now she was proposing 1/2 the work force (one person missing most of the time), without any proposed discount in price! I asked if she could make the following weekday. When she said she's booked that day, I asked if she may ask that customer if he'd like Sat. because most people prefer weekends. By then, she was all angry at me--saying that I was making her put me "above her family"--"Family comes first!", she said. I couldn't believe I was hearing this from someone who wanted business! At that point, her tone of voice was argumentative and belligerent, and refused any suggestions I made--as though I needed HER more than she needed ME! I got a refund from Amazon. I'm glad I dodged this bullet! The last thing I need is a house cleaner with an attitude! read more

Firstly, the lady I spoke with was a good communicator, always called me back and showed up on time. I'd purchased an Amazon Local deal for a 3-hour housecleaning. She finished in just over 2 hours--I was very surprised, as my home was still not very clean. She explained to me, rather curtly, that it was not in her purview to clean baseboards, window sills, or anything considered an "accessory". Not wanting to argue, I said, "OK, thanks, I guess." and then discovered dusty desktops, cruddy tiles and an overall inadequate cleaning job. She finished quickly not because there was no more work to be done, but because she'd done a mediocre job. I won't be calling back. read more

I had Kidd out to do two bathrooms and a kitchen/dining room tile floor. They did an excellent job!! They were also very personable and respectable. They are good about explaining how they clean and what products they use, (or I should say don't use... they are a lot greener then most cleaning services). I will definitely use them again. read more

We found this great team thru Thumtack.com. We had a quote within 24 hours and the work was completed a few days later. I highly recommend them, they worked quickly, quiety, neatly and effectively. Very professional and their prices are fair. I really enjoyed doing business with them and will be calling them again after the holidays. read more

My dad, who is 80 and lives in an elder community, bought an Amazon voucher, which clearly states that Kidd needs parking for their van. Granted parking is an issue at his home and construction is going on. Dad arranged to have his car parked in a visitor spot overnight, cleared the van parking with management, etc. The Kidd team insisted there was not enough room, although the building team assured her that there was, she rude to the the whole group and me. They just left and told us to deal with Amazon to get a refund (who were really nice about it by the way). One of the construction works, who has a huge truck (much longer than the van), happily took the parking spot. Dad skipped his morning class, I drove over from SF to help with the cleaning and I was really shocked by the attitude. I guess it's better not to have somebody who is going to be rude to staff and old people in your home anyway and there are a lot of cleaning services out there. Maybe they just got overwhelmed with the Amazon deals, but if they want new business, this is not the way to get it. read more

I actually have no idea what kind of a job they do on cleaning. My experience was buying an Amazon Local deal they were running. I called them to redeem the deal and schedule an appointment only to be greeted by a voicemail message saying they were overwhelmed by the Amazon Local responses and were booked solid for the next two weeks. They would not respond to voicemail messages and wanted people to email them all of their information. However, their voicemail message did not indicate any email address. I googled them and found an email address, sent the email. No response. I called back again and left a voicemail message informing them of this omission (I encountered a new outgoing message with a booking availability that was even further out). I still haven't heard anything back from them either electronically or telephonically. I notified Amazon Local of my experience and have received my refund. read more

I have not had the chance to use their cleaning services but if the gal that answers their phone is any indication of the type of business they run then I am sure glad not to have these people come to my house. I purchased an Amazon Local deal and was attempting to make an appointment. On my first try to, like a fellow Yelper mentioned, it went to a voice mail saying they were overwhelmed and would only respond to email, yet no email address was provided. That should have been my first warning sign that this business isn't very smartly run. I decided to give them a week and tried to call again. This time, I actually got to speak with someone but boy was she RUDE! I politely mentioned that I wanted to make an appointment but she gave me nothing but attitude about a bad connection and not being able to hear me because of my phone. Never mind the fact that she was obviously on a cellphone, in a public place with tons of background noise. She had the nerve to take it out on me that she couldn't hear. Hey diva, I don't mind being told there's a bad phone connection but to go so far as act irritated about it and rudely blame the customer is just awful customer service. The whole booking experience was just a major turn off and led me straight to Amazon for a refund. If a business can't even offer good customer service over the phone I surely don't want them coming into my home. read more

The cleaning was easy to schedule and Lynette and Kenneth were really nice and friendly, but I was not impressed with the job they did. Whatever they used to clean my microwave smelled really artificial and would get activated for months after I used the microwave. Gross. Whatever they used on our range got stuck and I had to reclean the range to get it to work properly again. They cleaned our fridge, which is great, but broke a piece off and didn't put the drawers back in the right place. Now, our fridge, which is only a couple years old, is not working and I wonder if it is related to something that they did during cleaning. I was planning on continuing to use them after using the voucher, but am glad that I did not schedule anything right away. read more

I love Kidd Janitorial!! They did a bang up job with my move out cleaning. Mrs. Kidd and her husband are a treasure. They did such a great job it made made me want to move back into my apartment again - they took care of windows, fridge, stove, all of the extensive Victorian woodwork, and everything in between. Kidd Janitorial is the best! read more

I purchased the Amazon Local deal as well however my experience was great. I called, someone very nice answered, I booked the appointment and today they came and did a fantastic job. They did everything I asked them to do. My bathrooms look amazing, cleaner than when I first moved in to this rental. My kitchen and floors look great too. Well worth the money. Great job Kidd Janitorial!! read more

Kidd provided a competitive quote for their services and I have scheduled them for janitorial services at least twice a month, for the last six months, for our project office. Its hard to find a company that takes their work as serious as Kidd and strides to always provide top quality service. The work done by Kidd is excellent, the staff are professional and easy to work with, and I would highly recommend them. read more