I just had a really great customer service experience at this store. I was greeted warmly. They had…read morewhat I wanted in stock. I did a pick up order and made a purchase and everyone was very helpful. Prompt and thorough. I really appreciate great service thanks guys.

A massive location just down the street on Stevens Creek Boulevard super close to Valley fair…read more Super well stocked and organized easy to find the sizes you need. The clearance section is large enough that there's basically 2 to 3 racks of options to look through for any size you're looking for. Shout out to Sophia for exceptional. Customer Service will definitely be returning to dislocation in the future.

Liz was awesome! Super helpful and patient. I came in with recommendations from my podiatrist, and…read morehonestly, I hate buying new shoes. They're expensive, and when you need them for comfort and support, you really don't want to get it wrong. I spent over an hour here and never felt rushed once. Liz took the time to answer questions, help me try different options, and even helped me order a different color. The store started getting really busy, and there were a few customers complaining, but she handled everything like a total pro while still making sure I felt taken care of. Great customer service is hard to find these days, and she absolutely delivered!

Because we have some minor foot problems (primarily plantar fasciitis), we like coming to Footwear…read moreetc. because they have the right kind of shoes and other accessories to help these conditions, and knowledgeable staff who can assist us with our choices. The shoe selection is carefully curated - and by that I mean that you'll only find higher-quality footwear, but also that your selections are going to be limited. For the men's shoes, there very limited choices for dress shoes, needed for my work, and I'm on my feel for a lot of the day. In fact, on a recent trip there really only was one pair of Eccos that would have worked. There are more casual, non-athletic men's shoes, and a larger selection of sneakers like Hoka. They have an okay rewards program - you get a point for every buck you spend, and when you accumulate 300 points then you get $20 off your next purchase. Essentially it's about a 6.7% rebate, and it hooks you back in to spend even more money! Be aware of the expiration dates of the rewards, however. Look out for brochures or emails with a 15% coupon as well.

I've bought a few Brooks shoes from a different location before. This is my time at this location…read more Came in looking for court shoes, Kevin was very knowledgeable, patient, extremely helpful. With all the credits & discounts, I couldn't pass the deal. Thank you so much, Kevin!

I went to Road Runner Sports today to do a return. I usually shop at the Campbell location, and my…read moreexperiences there have always been great, so I was surprised by how different my visit to the Sunnyvale location felt. My boyfriend and I came in to return a pair of shoes, but we were apparently confused about the return/exchange policy--or perhaps it wasn't explained clearly when we originally purchased them. We were under the impression that returns and exchanges could be made within 90 days of purchase. When we arrived, we were told that our shoes could only be exchanged, not returned. That wasn't the issue. Once the policy was explained, we understood it. What made the experience frustrating was the attitude we received from multiple employees. The staff kept repeating the policy over and over, and it started to feel less like they were helping us understand and more like they were talking down to us. One sales associate, Vlad, was especially condescending. He compared our situation to buying a used car, driving it around, scratching it up, and then expecting a full refund. He repeatedly pointed out scuffs on the shoes, even after we acknowledged and understood the policy. The comparison felt unnecessary, and his tone came across as rude rather than helpful. Later, after Vlad went on break, we were assisted by Chris at the register. He was able to process the exchange onto a gift card, which we appreciated, but he also seemed to be in a bad mood and wasn't particularly friendly. Maybe it was just an off day for the staff, but the overall customer service at this location was disappointing. If you have the option, I'd recommend going to the Campbell location instead. I've consistently had much better experiences there.

Good customer service as always at this warehouse outlet! I would recommend to anyone!read more

This is my favorite sketchers location. Since we were eating lunch next door, we decided to stop…read moreby. They had a huge selection of women's shoes. They are, by far, the most comfortable shoes. They had a buy one get one 50% off sale. I found two pairs of shoes in no time and tried them on. They fit perfectly. There was only one customer ahead of me at the checkout. So I didn't wait long at all to purchase my shoes. The young man that helped me was so sweet. I purchased the two pairs for a really good price. I recommend coming here if you are looking for comfortable stylish shoes for a great price.

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really…read morehappy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too.

This is a very nice Nike Store 4 levels of all you'll need to find…read more I walked in as soon as they opened at 11am on Sunday and every employee was ready to work and very helpful on every level literally. I found what I went in for and left but overall very nice store and I can definitely spend a lot of time in if giving the chance to but I was in a rush. I honestly prefer an outlet chain of Nike only because of the value we can all get in outlets but this place is good if you can afford full price.

This was a planned stop 49 miles south of and en route to Sn Bruno and San Francisco…read more My wife is very active and I figured part of her birthday week and present would be a nice stop at this Factory store. She did not know till we parked by the store. Pros - A) Big store and a huge selection of shoes B) Great prices C) They did have shoes in extra wide ( for me) D) The best part - Joshua at the checkout - stellar, classy, took ownership, fun, solid, amazing skills, a natural people person and hopefully one day the president/ owner of his own company because he has it all. Kalevee- what a sweet, kind, hardworking and focused individual who was so patient and went back to the warehouse 3 times looking to find us the best fits and options. Another silent superstar who lead by example and his superior actions. E) We did pick up 3 pairs at great bargains. They applied the Nike app discounts as well. Thanks again Joshua. F) Loved the apparel section G) Line moved very quickly for a busy Saturday afternoon. Cons - none store related. Just a very tight parking lot with small spaces ( we had a big SUV) and crazy Tesla drivers speed racing vying for parking. Do please park 400 feet away and walk. This was a great shopping experience.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

Luxury branding, questionable authenticity. A $239 "ESSENTIALS Fear of God" item started peeling…read moreright away and showed multiple red flags inconsistent with genuine merchandise. Proceed with caution.

**Horrible store employees, asking you the same question 7 times, and they all think you are going…read morein there to steal. They're not welcoming at all, I will never go back to this store. i went in yesterday and me and my friends were harassed by the employees. While checking out, one employee, (has tattoos the other one has pink hair lol) asks my friends what else did he have, insisting that he has something else. then he reviewed the camera footage and realized he's an dodo bird. DO NOT GIVE THESE PEOPLE YOUR MONEY