I don't know why this place only has 3 stars. I've been here over 20 times for appetizers and drinks. I love their fried wings and they have a good beer selection. Music bingo is fun. The service is always good, the place is clean, it's a good place to stop in after work to unwind. read more

The food is exceptional and it's a vibe but if you want to hear the worse DJ on planet earth come to Kick back Jacks

Saturday, July 20, 6:15 PM. Poorly managed restaurant. Arrived with my wife. Told 15 to 20 minute wait. No problem, except half of the tables in the restaurant were empty and stayed that way the entire time we were there. Not sure what the problem was. Five employees up front at the hostess desk. Two were doing absolutely nothing while my wife and I along with several other diners waited. 30 minutes later, finally got a table. The bus staff appeared to be more interested in carrying on with the waitresses like school kids rather than doing their jobs well. Food was pretty good. Experience not so much. Won't be back. read more

Service was not the best but they were busy. Our waitresses section didn't make sense so that affected her ability to take care of us properly. The children's pepperoni pizza tasted like an off brand version of the pizza you get at a chuck-e-cheeses and the mac and cheese was horribly dry. Manager and hostess staff stood around most of the shift. I haven't been here in over 3 years and I should have stayed away!! The grilled chicken dinner with cheese, BBQ sauce, bacon, and tomatoes was the only thing decent about this place. read more

Was seated and nobody came around for 10-15 minutes, finally someone who was fixing the silverware came over to take my order. Once the food finally came out it was not good! I wasn't going to take it out on my waitress by not tipping her but I gave her a $20 for a $11.56 bill and she asked if I wanted my change back! LOL I was still going to tip her but When she came back with my change she just kept the change and only gave me the $8! Glad I don't live here. read more

My honey and I tried this place out after reading some good reviews and finding out his best friend goes there with his family regularly. We went for dinner on a week-night and they weren't too busy. It was a beautiful evening and we were given a table up against a HUGE window big enough to drive a car through. So we had the all comforts of sitting indoors (cushy seats and big screen TVs) and the fresh outdoor air at the same time. I think he had a Steak, and I had a French Dip sandwich sort of thing, both with all the sides and fixin's. We were really pleased with the food, the menu selection, and the service was good (not great, but good). I don't know if I'd have been as happy with the place if we didn't have the nice table by the window, so you may want to hold out for one of those. There was a big patio too so that may be just as nice. Oh yes, and with the leftovers we took home, we had another meal for dinner the next night out of it. We will definitely go back. read more

We wanted something quick and easy, so decided to stop here. The location was great, as it was right off the street, and was very easy to find. Parking was plentiful. The restaurant definitely had a sports bar feel to it, as the waitress wore VERY short shorts; however, she was very sweet. The place was pretty empty for lunchtime, so we got very quick service. My husband and I ordered the buffalo chicken wrap with French fries (mild), and I had a Shirley temple with a splash of pineapple juice. Let me tell you the drinks are ASTRONEMICAL in size! Like the biggest cups Ive seen EVER at a sit down restaurant. The sprite was kind of flat. The buffalo wrap was delicious! It came with cheese, pico, lettuce, and was VERY good! I had a side of ranch to go with it... and it was GREAT! The French fries, not as great, but tolerable and they went well with the meal. We spent $20.00 which was a great price for the amount of food we got. Would I go back. Yes. Would I recommend. Yes read more

I had a good experience at Kick Back Jack's recently. I didn't go for a particular sporting event, but was hanging out with a friend who lives close by and wanted to try somewhere different. The space is very large and there were some open spaces on the patio, so that is where we sat. I ordered the fried shrimp and chicken tender combo and it was good. The only part I didn't really like were the fries, which were hand-cut and in small pieces. Just ok in my opinion. Our main waitress was attentive andalong the other food runners brought us everything we needed. They had domestic beer specials which is right up my alley. Some research indicates this is a mini-chain with a few other locations in NC and VA. It looked like a good place to watch sports with lot's of big tv's. I would compare Kick Back Jack's favorably to the area Carolina Ale House locations. If you like that chain then you will most likely enjoy KBJ's! read more

For a sports bar, I would have to say the food has been good. I've been there several times and the meals are consistently good. I've had the New Orleans Pasta, Cajun Alfredo Pasta, and the Pan-Seared Salmon a couple of times. I hit them up at least once when I'm there in Garner. Again, 5-star sports bar good. read more

We were out searching for a refrigerator and came upon kickBack Jacks. So why try it. Once we entered the ambiance felt similar to chilies or wild wings. We were promptly greeted and sat center aisle adjacent to the booths. When one loves sports this is the place to be literally. One certainly won't miss a second of the games not even while using the rest rooms for the TVs are also in the restrooms. We ordered the loaded fries and wow were they a large order. The fries are sadly the size of broken up pieces of potatoes but very delicious. If only I was ordering just fries I may be very impressed but We also ordered the burger and a salad. The salad was ok but just ok. As for the burger it came out raw and then was microwaved to the proper temp. Needless to say not a fan of the microwaved burger. read more

Still, never a reasonable effort on their part to resolve. Courtesy pack never did show up, not at all surprised! Just hate supporting a business who really truly could care less about the people who support them. read more

Better quality bar food. There firecracker shrimp is one of my favorites. Lots of TVs to watch many sports all at the same time.

I go here about once every 6 weeks for lunch or drinks in the evening. While the food itself isn't bad, the service is generally an issue here - I would say this bc I'm a woman. Take one look around the place an you realize that this all female wait staff is generally conversing amongst themselves at the front or hugging and getting friendly with the (generally) male clients. Not that it bothered me until I'm in need of something. Tips: * generally, the mixed drinks are OK - most times they're a little weak - but this is definitely a spot to grab beer if you like beer * get the mac and cheese if you like velveeta shells and cheese - its rotini in a smooth velveeta tasting sauce. * the pretzel appetizer is quite nice. The pretzels came out soft, buttered and warm. 4 per order read more

The service here varies. I have had more bad service than good. Several times my order has been wrong. The food is good most of the time, when they get it right. It is a nice place to go if you want to watch a game. There are a lot of tv's with many different games playing at once. read more

Went Saturday for lunch. Great tvs good seating. Troubles: We came in etch our 4 year old. They tried to sit us at a high top with backless stools. Not for kids. Sat us at a table. Ordered tea. Nasty. Diluted unsweetened. Ordered 2 burgers and chicken tenders off the menu. Gave us 2 wrong burgers and took then back to get what we orders. My husbands arrived nine didn't. 15 mins later I got a dry burger with provolone cheese that read as a bbq burger slathered in sauce with lots of Monterey Jack. Not at all as described. The manager apologized and removed it from our bill. Fries were good what few I got. I got a basket of grease crumbs read more

I feel badly only giving three stars, but read on and let me know if I got it right. Our friends suggested this place for us to meet up for a few beers and dinner one Saturday night. We arrived first and found the parking lot slammed. We went in to get a table for the ten-person crew who was on the way. When we walked in the door, our senses were assaulted with noise, Noise, NOISE!! There were TVs blasting out the NC football game, kids screaming and crying, and a general cacophony that only recalled one similar environment: Chuck E. Cheese. A quick scan showed the place was absolutely packed with young families and the booths were crawling with kids from infants to elementary schoolers. I had a mental image of a sports bar, but this place had exactly the same clientele and noise level of a Dave & Busters or Chuck E. Cheese. We almost walked out. Since our friends had suggested the place, we decided to fight our way to the hostess stand and see if we could get a large table. After a confusing exchange with the teenager at the desk, we asked for an outdoor table and found a manager to help us. He was very kind and professional and found us a MUCH quieter option on the patio that would accommodate all our friends. A young woman showed up to wait our table. She looked very young and inexperienced, so I was already starting to question the choice of venue. However, once our friends arrived, we ended up with efficient service, decent bar food, and absolutely spot-on bills with five couples and five separate bills at the table. The manager returned to ensure all was well, and we thanked him profusely. All in all, this was a good experience. It fulfilled its role as a sports bar and allowed us a chance to have fun with a large group. Management and the waitstaff was doing an excellent job with a packed house. I should give this place more stars and really appreciate the solid professionalism of the management and staff. That said, it was simply too much of a crazed young family environment for me and my wife. I thank you guys, but you're just not for me. read more

Lolve me some kick back jacks This is definitely the spot to enjoy your friends and family

Great service, but the food was too salty. It could be personal preference - I don't cook with a lot of salt.

Always great food and service here. It's a little load but then again it is a sports bar. I do miss the fish tacos, I hope they will bring them back. There steak and shrimp rivals Tripps across the street. read more

The service was slow. Way to many things on the menu. They go fro salads. Wings, pizza, burger and sandwiches. They serve the wings dry rub no sauce, batted sauces or grilled sauces. I had grilled hit garlic sauced. It was not but no garlic and the wings were not crispy. Nothing worse then flabby chicken wings. Noise did not bother me that are a sports bar and it was trivia night. Prices were good. read more

customer for over 10 years not that that matters and in this case clearly not. Stacey the manager was the one that wanted to help me but offered no help not only was she rude, not only did they messed my order upI've been a Customer for over 10 years not that that matters and in this case clearly not. Stacey the manager was the one that wanted to help me but offered no help not only was she rude, not only did they mess my order up. she offered nothing to make matters better. I wasn't looking for a free meal I clearly wanted what I ordered! Her rudeness left me not only in a state of shock, but let me know this is not worth the fight. It's sad I'm not gonna have me as a customer anymore. I won't lower my standards for such rude behavior. Hope your happy with your decision to be rude and so non helpful Stacey. read more

I waited 25 minutes with no service before I got up and walked out. 10 of those minutes management knew that I didn't get no service. While walking out the hostess said "sorry". Never asked if we wanted to talk to the manager. This place use to be great but it has gone down hill fast. The past couple times I went it was the worst service I've got. Wouldn't recommend this place to anyone until they charge management and hire more staff. read more

I ordered a meal to go for my family, drove from Cary to pick it up and it was HORRIBLE! The 2 salads I ordered were in styrofoam containers that were not closed and the salads ended up at the bottom of the bag. The 20 naked wings were so hard and dry they were not eatable, The other 40 wings had more breading than chicken and were also dry. It was like eating sweet skin. The wings were the size of my pinky and I have small hands. Needless to say I did not realize all of this until I was ALL the way in Cary! I called and spoke to a manager named Stacy who informed me I could drive all the way back to Raleigh for a refund or she would remake my meal the following day. I specifically asked if I needed to return the $73.99 worth of fund and she indicated I did I not. I trashed my $73.99 worth of food and ordered food from Buffalo Wild Wings to replace the garbage from Kickback Jacks! I called back on 1-5-21 like Stacy instructed to give them and opportunity to fix the meal and she stated she WOULD NOT replace the meal without the food. Needless to say I was upset! I asked her if she expected me to go through the trash at Buffalo Wild Wings to get the food and she stated " yes if you want your meal replaced". She went as far as to tell me "Not my problem." I asked for her manager's name which she provided and slammed down the phone! I HAVe NEVER in my 50 years experienced such piss pore customer service! If she were my employee she would be forced to go through extensive customer service training or be terminated! The food shocked me because every time I have rated in, there were no issues. I will never return and I will make my friends and will not either! read more

I now feel bad about not writing a great review when this place was truly unusually great, I am usually pretty good about that, but I did not. unfortunately, this place is going downhill incredibly fast. for the last 2 years it was our go to place, solid food, clean, friendly, fast service...I can honestly say that now its reversed. my last 2 trips there have been far less enjoyable. the hostess staff is now on their phone when you walk in, I felt bad about disturbing them, after they gave me "that" look. the staff is under trained, took 9 minutes to be served my drink, presentation of food has gone down, although it still seems to taste ok. wife never asked what temp for her burger, they forgot the cheese. table sticky. its just dramatically gone downhill. very sad. bad both times. im done until I see an "under new management" sign in the window. read more

Me and My family come here alot....Love the food...It can get pretty LOUD in there sometimes....but cant complain because it is a sportsbar...should have a better selection of music....Bathrooms can be a little Nasty...this is something that should be checked several times throughout the day!!! Greeters are NOT friendly....since they are the first contact!!!!!! I would recommend this place bt try to go early on the weekends because they tend to get pretty busy!!! read more

every single time i come here, i always get stuck the waitress that wishes she was somewhere else; bad attitude , bad service. simple as that. food is mediocre. everything is either too dry or has no flavor. but there's pool tables and alcohol so i guess it's good for something! UPDATE 11/25/17: tried giving this place another chance. hostess sat us in a tiny booth..now mind you there was 5 adults and 3 kids. it was amazing that we squeezed in like sardines! finally we mentioned the issue to the waitress about the "space", 20 mins later she moves us to another table. after we placed our order we waited almost 45 mins for our food. that was the icing on top of the cake. NEVER GOING BACK! read more

WOULD HAVE LEFT A ZERO IF POSSIBLE. Company booked a Christmas party for 40. We showed up and they had no clue. So due to your ABSOLUTE incompetence you lost thousands in revenue. And upset 40 hungry customers. I can only hope this 40 tell their friends and family about this horrible, beyond the pale of an experience. Management didn't even offer gift cards or anything but shrugging his shoulders. Beware extremely terrible customer service....for basically overpriced bar food. read more

Does not even deserve the one star I'll be honest. Went there they had the seat yourself sign up and the host told us as well that we can seat ourselves. Which we did but never did anyone come to greet us or were we given menus. Lost count on how many servers walked by us and didn't even acknowledge us. Sad I really love the food but it was a turn off for real. Even a manager wasn't visible on the floor. After about 10-15 minutes we just left. read more

No service for about 30 mints , the waitress don't even offer water !!! Worst restaurant I have ever been in . I will Never come back to this place again .Manager and staff deserve to be FIRED !! read more

Went for lunch last Thursday service slow we had 15+ people should have had two servers :( only had one food was good when we got hour lunch was 1 1/2 black and blue burger good thick and juicy...was good...fries burned :( little pricey but paying for atmosphere looking at other reviews four stars...lunch for free did not get free lunch eating there again...boyfriend/husband must work there :) read more

Open late, lots of TVs, pool, and a sports bar attitude. Waitstaff is subpar, and the food is not much better. We go here to grab a drink and some food after work some nights, but each time I try to find something new to eat, I find myself disappointed. I always end up getting the chicken philly which is okay. Overall, it's a decent place to drink, but the food is just okay. read more

Revision: it was Asia that was pleasant. I will never go there again. Never had such poor customer service ever. I love the Kick back jack in Fayetteville, NC. read more

Haven't been to this restaurant in a while and I was truly reminded why tonight. They advertise a prime ribeye on the menu. Let me assure you nothing about that cut of meat tonight or the service received was prime. It was the worst cut of meat I can ever recall eating. The only thing I can say is that the temp was right at medium rare. After trying to chew 1/3 of that alligator meat steak and basically just getting some steak flavor I gave up and left most of the steak untouched. As you can see from the photo below, what was chewed had to be spit out. It could not be swallowed. When I informed the bartender of the poorest of quality, her response was, "I've never had the ribeye, too bad for you". She then left the plate covered in napkins and utensils in front of me for 30 minutes while my friend and I were watching the hockey game. I paid for the garbage that was served and left her a $2 tip. That will be the absolute last time I visit another kick back jacks and I would truly advise everyone to do the same. Battleground Restaurant Group, which owns the chain, has sincerely lost itself. Miles and miles away from the Tripp's and Rock ola of old. Apparently, I can't give 0 stars. I guess the medium rare is worth 1. Shame on you Battleground management. read more

Kickback Jack's - American Near Me - Raleigh, North Carolina

Since COVID began, My family & I have enjoyed some wonderful take out ribs from this restaurant, today that all changed! The ribs were rubbery and flavorless and they were stingy with the sauce. I was so very disappointed and will not be visiting them anymore. They clearly rushed what is a preparation that cannot be rushed if they want to have the right outcome. read more

Excellent place to grab a beer after work and decide on where you want to go to eat. That's about it. Got stuck working in Garner...With lunch time being spot on for an early dinner... ...On Valentine's Day. Hubzilla was nice enough to drive out, surprise me and scoop me up just for the occasion- 1 star for that. We mutually agreed to check this place out due to it's proximity... And it's lack of competition. The IGA and Zaxby's were the other options. At 5:30, parking was a breeze and we were seated right away surrounded by TV's - All with the same 3 channels on *without* subtitles because, who doesn't love ten screens with the same golf, soccer and last year's NFL recap on mute? Nice bar area, no "we meet here daily" Cheers vibe. The waitress instantly handed us menus with standard sports bar/restaurant fare and I ordered a sweet tea. Nothing really jumped out at me as unique. Glancing around led me to believe a beer and a burger was the house specialty. Given that this was mid-work, not a kick back and relax event, I ordered a too-inexpensive-to-complain-about sirloin with an add-on side of sauteed mushrooms, Hubz ordered the cheese pretzel ap to split and a cheese steak sandwich. Our waitress seemed slightly perplexed we were hungry and ready to order; I began hoping she was aware not all who venture into her station would be there for a lengthy, neon-lit dinner amid a backdrop of FlexTape/Flex Seal commercials and the occasional toddler squealing. She moseyed off to put our orders in and while looking at the beers and burgers being carried to neighboring tables I realized the entire wait staff looked just.plain.MISERABLE. No smiles, lots of heavy sighs and quite the foul mood resonated from all of them. They all seemed to walk as if their pants were three sizes too tight with facial expressions that ranged from dread to... Sick? Sick! Forget the time, I now wanted to make sure I hadn't just walked into The Cootie Pit. Our waitress reappeared with the same Eeyore demeanor and the pretzels, er, boiled breadsticks with pretzel salt, then meandered on back to the kitchen. I saw her laugh so I decided influenza was likely not on the menu and maybe, just maybe we'd ventured into a poorly managed establishment. FWIW The pretzel is a safe bet for those ISO a beer and a bite. The cheese is bland - Ask for hot sauce when you order. This rates the 2nd star. The only condiments within arm's reach are ketchup, salt & pepper. Uh huh. Yeah. Anyway, speaking of waitress, a new one, not the Eeyore one, abruptly stops at our table and quite loudly says, "JEEZUS!" And begins to sit the CHEESE STEAK my husband ordered in front of me -- Forget that it sounded enough like The Big Guy it got the attention of others - Clearly she was not about to be slowed down by social graces such as proper greetings or gaining the knowledge of who ordered what BUT! The good news is, her tone, speed and indifference convinced me she was not physically sick and contagious. I said, "No, that's his." Without a word Hubz got his cheese steak sandwich placed in front of him and I got a sirloin and a baked potato placed in front of me then she VANISHED. No mushrooms. No " ya need anything?" window for A1 Sauce (yeah, you need it) and certainly no "I'll pay for it just please bring me butter for this potato!" We just got what we got. The fries with the cheese steak were begging for malt vinegar, Hubz waited briefly with me on the mushrooms to add some to his sandwich. It was soup on the bottom - Greasy and soggy with roughly two teaspoons of meat amid a sprinkle of cheese and close to a cup of bell peppers. It made no sense at all. He ate half of it using 1/4 of my steak. Once Eeyore reappeared, the mushrooms were forgotten, not on the tab and I got a glare for asking for A1. At that point, Hubz asked for a box and our check: For all I know, she'd recently been dumped and having to interact with couples was rough. Maybe we were her first table and goofing up on what is usually a goldmine for wait staff put her into an even fouler mood? Who knows? Again - This would be a good spot to grab a beer after work while deciding on where to go to eat. read more

This place has probably by far the best food in the Raleigh garner area, but one thing that really stands out is how they have girls that come in and out often. They fire and hire almost every week and I was told by some previous employees that they are prejudice against African Americans. I'd give food a 5 but the way the managers treat their employees with no respect and being racist is the reason I rate this place a 1 read more

ordered the sirloin steak and chicken tender platter. food was cooked good, nothing too spectacular. our waiter checked in often with us but whenever we requested something, it would take two requests just to get what we wanted. (steak knife, a refill, napkins). the high top tables we sat at were too close to the next table, having us sit practically back to back with complete strangers. read more

. My friend and I went there 8/7/20. We ordered an appetizer and mixed drinks. After about our 4th mixed drink we didn't feel anything. I looked at my friend was like I'm sober I feel nothing... called and spoke to the manager, he/she was rude as if I was lying!!! I work hard for my money and we got shorted majorly on our beverages. I expect a good mixed drink. WITH alcohol in it! When I go to spend my hard earned money at your location!!! Don't go here they only give you juice and no alcohol and steal your money for fake mixed drinks. Location is high point NC on 68! I come to kick backs a lot but will no longer. I hope the GM see this and others will too and not waste there money going to this place. Manager on duty 8/8/20 was not professional, didn't want to hear what I was saying and obviously doesn't care about the customers! read more

If you want a average sports bar with decent food, a pretty good beer selection with decent prices, this is the place for you. I think they are good for what this place is. A Sports bar with lots of televisions. Nothing fancy! I did enjoy their new fish tacos. Service can be hit or miss. I would stop in here again for sure. read more

I had a completely awful experience here about 2 weeks ago. I was with two other people, one of which was on crutches and the hostess did not take that into consideration at all even after being after if we could sit closer because his movement causes pain. The service was ABSOLUTELY HORRIBLE!!! The waitress expected us to order right after we were seated, I hadn't even gotten a chance to look at the menu. She couldn't remember our soda orders, right after our food was delivered she left for a few minutes and came back with the check and to-go boxes for us. We didn't ask for boxes, we were still in the middle of eating. She stood there and waited for our plates and for us to box up our food. I have never felt so rushed and uncomfortable. read more