We had a great experience at Alexandria Hyundai. We…read moreespecially want to recognize manager Eric and Eduardo for being professional, honest, and transparent from the very beginning. Everything was clearly explained, there was no pressure, and the deal closed exactly as discussed. They took the time to answer all our questions and made the entire process smooth and stress-free. We highly recommend this dealership and would gladly work with them again.

Do yourself a favor and take your Hyundai ANYWHERE else. Literally anywhere else…read more My wife's 2023 Tucson has an adaptive cruise control issue where it doesn't detect cars at all. And I mean ever, not intermittently so I wouldn't expect them to say it's currently working, Should be a straightforward warranty repair. It was not. * Had to wait a full MONTH just to get an appointment. * Dropped it off and they immediately insisted "we can't duplicate the concern, everything works fine." I argued with the service advisor for days while they held the car hostage. * We have a 4-week-old newborn and needed a safe, reliable car for doctor appointments. Because they refused to provide a loaner, we had to spend hundreds on a rental car. * A few days later they finally admitted I was right and they could now "recreate" the problem, but said they can't even look at fixing it until sometime next week--nothing on backorder, they just don't feel like working on it until after the weekend. Picked the car up temporarily so we'd have something to drive and they hit me with a $300 bill for an oil change, wiper blades, and a "multi-point inspection" which is just stupid, Took an entire day on hold and being transferred just trying to get someone to speak to my wife directly. Once they realized she was stuck at home with a newborn and couldn't come in, the attitude got even worse--like they knew we had no leverage. Every single negative Google review about this place is spot-on. Predatory, dismissive, and zero sense of urgency or customer care. I've already drafted a certified letter to Hyundai Motor America with my paperwork and screenshots of the hundreds of similar complaints, asking them to investigate this dealership. Save yourself the rage, time, and money--drive the extra distance to literally any other Hyundai service department. This place is consistently awful.

Always found their mechanics to be honest and experienced. Have spoken with them and have the…read moreright attitude to only recommend repairs that are actually needed.

Your porter royally screwed my car up by damaging my entire right side. I was with a subpar loaner…read morefor an entire month. I was asked to file the claim under my insurance and your dealership would pay my deductible. My insurance agent said ABSOLUTELY NOT. I should not have had to make a claim against my own insurance policy for a dealership's mistake. That's why they have business insurance. I asked them to buy my car and the used sales manager refused to offer me what I owed on my car. I owed 17k and was only offered 15k for a car that was now hamstrung by a CarFax incident that was not of my doing. My car was exceptionally clean and well maintained. I was out of work for three weeks because I couldn't use the loaner for Lyft work. I was supposed to be grateful that you repaired my vehicle and I was expected to be satisfied with a loaner that was a cheap imitation of my touring hybrid. There was zero offer of compensation for my loss of work. I was able to trade my car to another dealership for what I owed. They turned my car around and sold it in one day for 21.5k and received all the "grabs" that a dealership uses to help pad the price higher with "value added items". You could still have had me as a customer, but I'll never take another vehicle into service because of this. I still own another Honda and will take it elsewhere. I apologize to John Quillin and Chris for this review, because they did the best he could for me considering the circumstances. But everyone else involved, you did nothing to keep me as a customer.

I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very…read moreknowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!!

This will be my go to dealer for every car I ever buy from here on out. The outside is not…read moreglamorous, but that means you are not paying for expensive real estate and decorations. Cameron Hamedi is an excellent, experienced salesman. No pressure tactics, just insanely knowledgeable. You really should ask for him when you go. Jessica who did the paperwork is a star! Seriously, when do you ever say that about the person who processes your car loan? Do you remember who did your last loan? I will remember her fondly, until I buy our next car from them. She presented all the options and didn't waste our time with things that wouldn't apply to us. She also helped us get a great rate. This is a family owned business. Father and Son were an absolute pleasure. If they have the car you want, don't wait and don't be fooled by the outside. They will give you a fair price for the car, the trade-in all without the hassle that is now so common in the car buying experience. I highly recommend this dealership.

This review is about La Plata Ford and Waldorf Ford used car dealership, the staff at both…read morelocations are very deceiving. They come off as being very friendly and helpful, but they prey on your vulnerability. Long story short I went to Waldorf Ford and picked out a car. I had been in a car accident and received money from the Insurance company and obtained a car loan from the credit union. Waldorf Ford told me that I couldn't have what I wanted because the price I was offering was too low. So I went to Laplata Ford, they were welcoming and agreed to my offered price. I noticed there were scratches on the car and it also needed tires. The manager agreed to take care of this, in the coming days. The only thing replaced were the tires. Approximately 20 days after I had the car, I got a call from the LaPlata accounting office of the dealership stating that I owe $14,000. I told her no, I had paid everything in full. Then she proceeded to call me the next week stating that I need to pay the money that I owed them or return the car. The young man who processed my paperwork had subtracted $14,000, twice on my paperwork. I told her that I would be returning the car on Friday afternoon. I returned the car, thinking that I would get my money back and the accounting department would pay off my loan in an expeditious manner. After all, we paid them the same day.   Today, Oct 16, 2024, I have not received any money or credit for my car loan. This is unacceptable and unprofessional customer service. I would advise anyone looking to buy a car to do your research and stay away from these incompetent and inefficient group of crooks.

Coming from a dealership background and although have not purchased a vehicle from here, I'd have…read moreto say that the staff here is remarkable. My situation was more than a challenge but all involved went and are way above and beyond my expectations. Deonte mad kudos to you. Zack....lol. Mike and Finance 5 stars. Customer service and knowledge is key. E350 or A4Quattro

I walked in on a Tuesday morning not knowing what I wanted. Immediately I was greeted and everyone…read morewas wearing gloves and masks due to the current pandemic which made me feel a lot better. I worked with Sean the Sales Associate and he was very patient and honest about what he thought was best for me. The owner of the dealership Mike and the finance manager also named Mike were both very pleasant and professional. Since it was my first time financing a vehicle, I had a lot of questions and concerns about buying a car and also needed to return a leased vehicle at the end of this month. The three gentlemen were very patient and took good care of me and answered all my questions. I even got a chance to meet Judy, I believe the HR/Accounting manager and she was very helpful and made me feel at home. I knew these people weren't after my money because they really listened to my needs and concerns as a consumer and actually told me a car I wanted which was much more expensive than what they recommended would not be suited for my lifestyle. These people are honest and know what they are talking about! Once I chose the right car for me and signed all the paperwork, they even helped me change my auto insurance policy and return my leased vehicle at the correct dealership because I wasn't familiar with any of that! Upon leaving, I saw all of the people I worked with wiping their sections down which made me feel safer knowing they probably did that before I got there as well. GO TO SELECT AUTO IMPORTS! YOU WILL NOT REGRET IT! THEY TRULY TREAT YOU LIKE FAMILY.

After 14 years with my Nissan Altima, it was finally time to upgrade. My fiancé already had an…read moreexcellent experience with Murad at Select Auto Imports with his Mercedes E300 in 2022. Shopped around with other local dealerships but no one compared to the genuine, honest communication we received from Murad. The finance department was fair, efficient and transparent as well. I was able to find the perfect pre-owned vehicle for me -- an Audi Q5. I'm beyond appreciative for the professionalism and sincerity I received during this process. Thanks again Select Auto! Looking forward to our continued business!

We purchased a vehicle from him earlier this year and 3 months later we have yet to receive our…read morehard plates or title as we stated we didn't want from the beginning we have had 30 day tags for 3 months the 1st set lasted for 60 days I had to call about 100 times and have my bank call them just so he can give me another set of tags and he finally called back and mailed 30 day tags that have now expired and the owner MJ wont return our calls or acts like he is not in office when we call to ask anything pertaining to the vehicle. I highly don't recommend this dealer they are very dishonest and will get you for your buck if i could give 0 stars I would.

I purchased a vehicle from them almost a year ago and it's now 2023 and it's still not passing…read moreinspection and I can't get it on the road they did title only and and not tags I'm supposed to be responsible for tags and I purchased all the parts for the vehicle and they still haven't gotten the work done period I go today and they tell me that they have to get something weld because of rust I don't recommend this place at all they give you the run around you can call 100 times and each time it's something different

The people are very nice and friendly! They definitely know what they are talking about and will…read moreexplain to you what is wrong with your car and what exactly they will be fixing. I got my BMW halos replaced here since one blew out and they look fantastic. Will definitely be coming here whenever I have issues with my car, they are very trustworthy.

Bought my 2009 Honda Civic from them, they gave me exactly what was promised and were extremely…read morehelpful and nice. The car runs great and they detailed and did my inspection for me. I bought h.i.d headlights which they also installed for me that look fantastic. Definitely recommend for anyone looking for a preowned vehicle!

The service at this locations severely degraded over the past year. 2 visits ago, I ordered new…read moretires and scheduled an oil change. When I arrived to appointment, they said everything was there, they did the oil change and waited 2 hrs to tell me they ordered the wrong tires. I bought tires from someplace else with no issue and the price was far less expensive. I scheduled an 8 am appointment for oil change, alignment and front brakes. After 10 am, they were just getting started. They sent me estimate on phone, which is why I inquired and questioned as they had listed an oil change for over $200 asking my approval. Ha! Like seriously. Then they informed me they were just starting the brakes and alignment. I was there for over 5 hrs for an 8 am appointment. I will find a new location for my service. Not going 40 mins out of my way to support a business that dont support their customers.

They tired to charge me $1400.00 to replace an air conditioner compressor. I refuse the service…read moreand I took it to another shop and it cost me $310.00, since it was out of Freon and I asked several questions about the repair cost. Did you test the compressor and did you find any leaks? They informed me that they ran the diagnostic and it was just out of Freon. Please get a second opinion before you take your car to Jack Winegardner. Also, they charged me $229.00 for the diagnostic .

Aaron, the general manager, was right away willing to bend over backwards to help us make a deal…read morethat keeps us coming back as lifelong customers. Samantha stepped in to quickly and efficiently finish the paperwork. A very pleasurable and fruitful experience. Couldn't ask for more.

I had a really disappointing experience at Priority Toyota Springfield. The staff came off as very…read moreunprofessional from the start no greeting, no welcome, nothing. It felt like they didn't care that I was even there. When I mentioned I had an appointment, the response was cold and rushed. What really bothered me was the lack of communication about pricing. They didn't explain anything upfront, and unless you specifically ask, they just keep quiet about it. That's not how customer service should work. Overall, the whole place gave the impression that they don't value your time or business. I definitely wouldn't recommend going here there are plenty of better, more professional options out there