This is the best Hyundai location to get your car serviced!…read more I just happened to have car trouble and my car was towed here. Even before my car got there, they checked in with me, assured me they'd take good care of my car, and they'd call to let me know what needed to be fixed. They called me a couple hours later just to give an update that they were booked but would get to my car as soon as possible. They were completely honest from the beginning that it might be a couple of days. The very next day they called to tell me they'd figured out what was wrong, let me know it was covered, and they offered me a loaner since they'd need to order a part and it would be a few days before my car was fixed. Getting the loaner was a very easy process too. Just a couple of days later they called to give another update- it wasn't fixed but they just wanted to check in. They didn't need to do that but they did and I thought it was extremely thoughtful. I actually added my regular service since they had my car and they were very upfront about what was included and how much it would cost. When my car was ready, they called again, explained everything they did, and let me know when to pick it up. When I went to pick it up and drop off the loaner it took just a matter of minutes. Everything was the price they promised and my car was ready to go. I found it nice that they even washed it very well and cleaned it. I think the car was even more clean than when they got it! I had a very bad experience at another Hyundai service location so I really wasn't sure what to expect at this location. I was pleasantly surprised from start to finish and now I won't go anywhere else!

I'm hoping they do the right thing. My issue is not fixed $800 later. Tried calling over 10x today…read moreno one answers. Their service was less than stellar while they kept my car for 3 days with no updates unless I initiated it. Now the work they provided is under warranty that I can't get anyone to discuss with me. I could have been a total b**ch throughout but I stayed respectful and patient. Their repair lasted exactly 7 days. Pretty damn frustrated at this point.

If you ever come here, ask for Elaine. I had a great experience with her today. She and Shanice…read moremade me feel at home. I had some great conversations with them. I enjoyed myself, and they were a big help to me in purchasing my vehicle.

They need to stop scamming people. I already did a review of this business on YELP, but can't find…read moreit. I wouldn't recommend this business to family, friends or my worst enemy. Arrdaise Manning arrdaisemanning@yahoo.com

Universal Auto Group primarily deals in high-end used European vehicles. I had an excellent…read moreexperience purchasing my 2024 Polestar 2. The car was clean, had low miles, and had been a lease return with one owner. This is a small business who's big on customer service. Though my vehicle purchase was modest compared to many of other cars, I was still treated as a valued customer. Chip was very knowledgeable about the market generally and this unique vehicle in particular. No hidden fees, no high-pressure sales tactics. No frills, just a family-owned establishment doing good business.

I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very…read moreknowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!!

This review is about La Plata Ford and Waldorf Ford used car dealership, the staff at both…read morelocations are very deceiving. They come off as being very friendly and helpful, but they prey on your vulnerability. Long story short I went to Waldorf Ford and picked out a car. I had been in a car accident and received money from the Insurance company and obtained a car loan from the credit union. Waldorf Ford told me that I couldn't have what I wanted because the price I was offering was too low. So I went to Laplata Ford, they were welcoming and agreed to my offered price. I noticed there were scratches on the car and it also needed tires. The manager agreed to take care of this, in the coming days. The only thing replaced were the tires. Approximately 20 days after I had the car, I got a call from the LaPlata accounting office of the dealership stating that I owe $14,000. I told her no, I had paid everything in full. Then she proceeded to call me the next week stating that I need to pay the money that I owed them or return the car. The young man who processed my paperwork had subtracted $14,000, twice on my paperwork. I told her that I would be returning the car on Friday afternoon. I returned the car, thinking that I would get my money back and the accounting department would pay off my loan in an expeditious manner. After all, we paid them the same day.   Today, Oct 16, 2024, I have not received any money or credit for my car loan. This is unacceptable and unprofessional customer service. I would advise anyone looking to buy a car to do your research and stay away from these incompetent and inefficient group of crooks.

Coming from a dealership background and although have not purchased a vehicle from here, I'd have…read moreto say that the staff here is remarkable. My situation was more than a challenge but all involved went and are way above and beyond my expectations. Deonte mad kudos to you. Zack....lol. Mike and Finance 5 stars. Customer service and knowledge is key. E350 or A4Quattro

I had an excellent experience working with Murad at Select Auto Imports. From the beginning, Murad…read morelistened very carefully to what I needed in a vehicle, especially regarding price, size, and overall practicality. He never made the process feel rushed or pressured, and he took the time to understand what would actually work best for my family. Murad was also extremely hospitable throughout the sales process, offering drinks and snacks and making sure we felt comfortable while we were there. He stayed in contact with me for months before the purchase, consistently providing updates on inventory and letting me know when vehicles came in that matched what I might like. One of the things I appreciated most was his willingness to match or beat offers from surrounding dealerships. That showed me that he truly valued my business and wanted to make the deal work. He also went above and beyond by helping solve current issues my wife was experiencing with her car, even though that vehicle was not purchased from him. I also want to recognize the finance manager, who overcame several would-be roadblocks during the financing process. He worked hard to make sure we felt extremely comfortable with both our purchase and our financing options. His patience, professionalism, and problem-solving made a major difference and helped turn what could have been a stressful process into a smooth and reassuring experience. Finally, I want to recognize Mr. Hajji, the owner, for the way he treated us. He made us feel like VIP customers and acknowledged that we had purchased from Select Auto Imports before. That kind of customer appreciation means a lot and is one of the reasons we continue to feel comfortable doing business with them. Overall, Murad and the entire team at Select Auto Imports provided outstanding service, professionalism, and care. I would highly recommend them to anyone looking for a dealership that values relationships, listens to customers, and works hard to earn your trust. -A. Muhammad

This is my second time shopping at Select Auto Imports! I worked with Naser to find the right car…read morefor me. I walked in knowing I wanted the Mercedes GLE 53 AMG Coupe. He was extremely knowledgeable and listened to my wants and needs. He didn't pressure me into anything and even offered me to look at cheaper cars that would be closer to the monthly payments I was looking for. But no surprise that I ended up falling in love with the Mercedes GLE 53 AMG coupe! I really like that they don't let people test drive most of their vehicles. They take business seriously and don't stress over losing sales bc the service and cars speak for themselves! The paperwork and overall process didn't take long either as most dealerships do. The process was easy and they walked me through it with no rush making sure I understood everything. Even helped me transfer my insurance policy! The dealership is so beautiful too. They have a wide range of rare and typical luxury vehicles. Everyone is so friendly there and it's nice to see that they all get along and crack jokes. It seems like a wonderful environment for the employees and patrons. Thank you Naser and both Mikes for helping me find such a beautiful car with amazing performance!!

We purchased a vehicle from him earlier this year and 3 months later we have yet to receive our…read morehard plates or title as we stated we didn't want from the beginning we have had 30 day tags for 3 months the 1st set lasted for 60 days I had to call about 100 times and have my bank call them just so he can give me another set of tags and he finally called back and mailed 30 day tags that have now expired and the owner MJ wont return our calls or acts like he is not in office when we call to ask anything pertaining to the vehicle. I highly don't recommend this dealer they are very dishonest and will get you for your buck if i could give 0 stars I would.

I purchased a vehicle from them almost a year ago and it's now 2023 and it's still not passing…read moreinspection and I can't get it on the road they did title only and and not tags I'm supposed to be responsible for tags and I purchased all the parts for the vehicle and they still haven't gotten the work done period I go today and they tell me that they have to get something weld because of rust I don't recommend this place at all they give you the run around you can call 100 times and each time it's something different

The people are very nice and friendly! They definitely know what they are talking about and will…read moreexplain to you what is wrong with your car and what exactly they will be fixing. I got my BMW halos replaced here since one blew out and they look fantastic. Will definitely be coming here whenever I have issues with my car, they are very trustworthy.

Bought my 2009 Honda Civic from them, they gave me exactly what was promised and were extremely…read morehelpful and nice. The car runs great and they detailed and did my inspection for me. I bought h.i.d headlights which they also installed for me that look fantastic. Definitely recommend for anyone looking for a preowned vehicle!

I brought my 2017 GMC Sierra (92K miles) to this dealership in early April to diagnose a…read morenon‑working passenger power seat, get a new key fob, and have a multi‑point inspection done. Their diagnosis: the entire seat track supposedly needed replacement for $1,600, the transmission cooler lines were "starting to leak" for $940, and the key fob would be $270. I approved the cooler lines and key fob since those were priorities, and paid the $205 diagnostic fee, even though the seat track diagnosis didn't sit right with me. When I picked up my truck--on a rainy day--I paid the $1,400+ bill and went home. The next day, once the truck was dry, I noticed a dent in the chrome section of my rear bumper that absolutely was not there before service. I contacted my advisor, Josh, who reviewed the security footage. To his credit, he confirmed the damage happened at the dealership and said they would take care of it. Around this same time, I also began experiencing a jerking sensation in the transmission that was not present before they replaced the cooler lines. I brought the truck back for the bumper repair. When I picked it up, the chrome piece had huge gaps and clearly didn't fit correctly--they replaced only the chrome section instead of the full bumper assembly, and it looked nothing like the original. So back it went for a third visit. I also asked them to diagnose the new transmission issue. After keeping my truck for over a week, they "adjusted" the bumper again and told me their transmission diagnosis was that it "probably needs a new transmission" due to the year and mileage--an estimated $7,000 repair. They still attempted to charge another $205 for a diagnosis that amounted to the word "probably." When I questioned how "probably" qualifies as a diagnosis, I was told that a real teardown would cost much more, as if they were doing me a favor by not performing one. Josh did end up waiving the fee, which was appropriate since no actual diagnostic work was done and should have been under warranty since they just did work on the transmission. As for the passenger seat? I did my own research, bought a $20 switch on Amazon, installed it myself, and the seat works perfectly. A $20 fix for what they claimed required a $1,600 seat track replacement. At this point, I'm convinced that because this is the only Chevy dealership in Fort Washington, they assume customers have no choice but to accept inflated or inaccurate diagnoses. Fortunately, Alexandria and other nearby areas have reputable dealerships--and after this experience, that's exactly where I'll be taking my truck moving forward.

SCAM! They send you flayers saying u win money and when i call they told me yes i was a winner and…read morewhen a show up to this location everybody was expecting money but isn't true they ask for your social, address, name and everything, False advertising!!

Jonathan was great. Very down to earth and patient. I appreciate being able to work with him.read more

The service portion of my visit on Thursday 30 July went well and deserved 5 stars. The reason…read morefor the downgrade is driven by what I consider an unsafe and reckless incident on the part of who I believe was a Priority employee, that I witnessed upon leaving Priority after the service was complete. When leaving Priority Toyota on 30 July at approximately 1225 PM, I was exiting the parking lot on the north side turning right on to Loisdale Road. I had come to a stop and was looking left at the oncoming northbound traffic to judge when I could proceed. I began to move forward on to Loisdale Road, when suddenly, from my right side, a silver vehicle traveling south in the left lane (I think it was a Toyota, but not sure) passed closely in front of me while making a left turn into the parking lot, causing me to slam on the brakes to avoid a collision. Through the rear view mirror I observed that the driver did not stop, but proceeded east through the parking lot and through the gate back to the rear area. I do not know if the driver was an employee of Priority. I believe this is the case however, because the vehicle went through the back gate - not normally where customers park or have access. Whomever the driver, his / her actions were reckless and unacceptable. Loisdale Road splits just north of the intersection referenced, so this driver made a conscious decision to illegally drive down the left lane on the left side of the median to enter the parking lot. I have to think that the driver saw me, but made no indication as such. Perhaps an employee, running late on their way back from lunch? I provided the above feedback through the standard "Rate Your Service" email received from Priority shortly after completion of service. Apparently, nobody at Priority felt obligated to follow up with me. We will continue to patronize Priority for our service needs, but I feel obligated to bring the above to managementʻs attention.