I came here yesterday, this was the single worst fast food experience I've had in recent years…read more
I ordered the two piece fish combo which included 2 pieces fish, waffle fries, and hush puppies. I added an extra piece of fish and a side of coleslaw, both for $3-something each, and some fried pickles with ranch.
What I received was the two piece combo and the pickles. I instantly went back to the counter and let the man know my extra piece of fish was missing. He said I didn't order an extra piece. I informed him I did, I paid $23 for my order and, although the kiosk doesn't provide a paper receipt, I knew what I ordered. He insists I'm wrong for an uncomfortably long amount of time. Then, after all that, he says "I'm just messing with you. You did order it, I'm just playing..." well by now there is no fish, they have to make fresh, and I stood there at the counter no less than 20-25 mins waiting for one piece of fish. At one point during the wait, the man tells me someone else will bring the piece once it's done, he's "taking his break and watching the game." I continued waiting. He returned and handed me my fish, which I had continued to wait for apparently during his entire break.
By the time I got to the table with my full order, I ate the food but it was poor quality. Even the sauces I had requested from him were incorrect and I had to go back to the counter again for sauces.
The FIVE waffle fries were cold and soggy, the two original pieces of fish survived okay but were no longer hot, hush puppies were soft, room temp, and greasy, the coleslaw I paid $3.25 for amounted to about 2-3 tablespoons and way overpriced for nothing special. The quantity of both the fries and coleslaw was ridiculously small. The fried pickles were basically soft grease discs at that point. It was all pretty much trash except for the fresh piece of fish.
There was no line, there was no excuse, there was no urgency or accuracy. The guy working with the people should be reassigned into another position that doesn't require customer engagement because I observed him telling at least two other people after me they were wrong and that's not what their order said, etc. We don't get paper receipts, nothing to point to and show what we ordered. This is a major disadvantage as a customer, considering he was continually failing to read the screen correctly.
On the way out, I heard a man at the counter telling those behind the counter that he was worried he was about to be late from his lunch break because he had waited almost 30 mins for his food. I empathized, realizing I was not alone, then turned and looked out the window to see Captain Jay's Fish and Chicken sign next door.
They can literally see the sign of their competition right out the window, they should be on top of their game to keep the customers from going next door. Sadly, that is not the case. Waste of time and $23.
