Customer service was good, but that's about it. Restaurant seemed woefully understaffed and we waited about 10 minutes after going through the drive thru for our food. The fries were some of the worst we have ever had - they tasted like old grease and clearly had been sitting out for hours. The chicken sandwiches were barely fried and one of them had no mayo or sauce on it at all. This is place is in desperate need of quality control. read more

3/21/2026 - we got an 8 piece original chicken dinner and paid $36.00 for it. The chicken coating was dry and stale; the biscuits were stale and hard; they didn't include any butter or honey in the order. We called to speak with their manager twice but the said he was in a meeting and they would have him call us back which he never did. It seems like their prices went up and the quality went way down. We are very disappointed with the amount we paid and the poor quality of their food. We won't be going back to this KFC on Rose st. Walla Walla. read more

Last time at KFC was very good. Cashier even recommended an option I didn't know I could do there. I personally think the chicken sandwiches are better than Chick-fil-A. Iced Tea machine only put out water the only issue but not a big deal. read more

Food is good and service is amazing and the staff is friendly and always helpful to the customers

Crappy service, long wait times, and the food quality continues to decline. "Your order will be ready in 5 minutes." 20 minutes later, "Uhhhh-huh-huhuh-huhhhh. We forgot about your order." read more

I ordered 8 chicken tenders and a coleslaw. The chicken pieces were small and dry. For 31.00 dollars, l felt ripped off.

Giving one star because I can't give zero. Seriously the slowest fast food ever. Ridiculous. If you own this restaurant you had better have a serious look at what is going on. I will not be back. read more

Went into the Walla Walla KFC to pre-order for a reception after my mother's service. Wow!! If I could give Marcos 10 Stars, I would. 100% above and beyond customer service. Very personable and efficient. We pre-ordered at 10:00 am for a 1:00 pm pick up. The order was ready when we arrived to pick up. More impressively, it was hot and fresh, indicating his time management skills are stellar. He was managing both the Libby counter and drive up with ease and a smile. Obviously, an employee who has pride in his work. read more

Food is horribly bad the chicken was always greasy and lacked flavor. Chicken was never moist and tender. Service was ok at best whenever you have an issue they usually would try to help ya out, but...then their were other times where they didn't care. Ambiance it looks like a 50s dinner and like you are at your grandmas kitchen just fancier. Overall I WOULD HIGHLY NOT RECOMMEND GOING THEIR!!!! Unless you want to be parked on the toilet for a long time. read more

What the heck do you expect from a fast food joint? Fast food, duh! I don't know why people are complaining of not getting a nice-restaurant experience in a fast food establishment. Of course you are going to be disappointed if this is your expectation, dummies. Not the healthiest and not the best quality but hey, I just wanted fried chicken and some sides and that is exactly what I got. My food came out in under 5 minutes unlike slow service experienced by other reviewers. Granted, I did stop by just before 8:30pm so it was empty! read more

The chicken looked boiled, and dumped into the fryer for 2 seconds. Absolutely disgusting. The mashed potatoes and gravy have obviously been sitting there for weeks. Whoever is running this place doesn't give a da** about it, it's gross. Don't even waste your time going . The workers are also rude, snooty, and act annoyed about working. Here's some advice don't work a job that serves food if you don't like serving people food. Find a new job. read more

I went there for the A&W side. All I ordered was a large chocolate shake and a large Rootbeer float. The rootbeer tasted like diet... Yuck. The worst part about my order was the wait. I was there for 14 minutes for two drinks. I was contemplating just getting my money back and going to the drive in behind the parking lot. Next time I will. read more

I went through the drive through and ordered pop corn chicken ,, I go through KFC several times a week hoping your services workers were much more polite but nope ,,, each time I drive through I get another rude worker that takes my order ,,, you should really hire some people that truely wants to work and be present at there jobs ...not just show up to work but be present,,, ! Some of the worst customer service ever! read more

I literally was asked to pull forward when there was nobody in the drive thru and waited 20 before I pulled back through and they said they just barely got done with the order. When I got home, the food was burnt and they didn't even put half the ingredients in mine or my daughters famous bowls. I'll never go there again. Fuck them read more

After tax $28 for a 12 piece chicken yes 12 ridiculous!! Never be back here again I will cook my own.

They forgot half our food and then when I called them out on it, they blamed me and I had to pay for it twice!! They claimed that I "didn't say 2" and argued about it with me in the drive thru!! I will never be going here again. The workers need to learn some customer service. 0 stars from me! read more

Wow. Super slow. I mean.... Cannot recall I a slower "fast food" restaurant. Ordered at 1:21 PM and still don't have my food at 1:40 PM. Brutal. And there were two preschool aged kids (boy and a girl). In a booth. They were at KFC because mom or dad was working and they brought the kids here for babysitting. Never seen that before. Crying. Running. What do you expect. Bring your kids to work. read more

If I could give it less than one star I would. Ordered through drive thru and had to wait outside till they brought food to us. It took 15 minutes and the food order was messed up. Not worth it read more

Worst Customer Service possible. Interactions with manager Carla are far less than desirable, manager yelling at a customer because I was not willing to go wait in the parking lot for 30+ minutes for them to do something simple. She even threatened to call the police on me for trying to pick up food that was already paid for through her Drive through and not wanting to pull around by the door so that she can manipulate her drive through times. Ridiculous interaction. Seems they are hiring any idiot these days. read more

I think the KFC in Walla Walla does not l like old people. Three times we have stopped for chicken. The KFC in La Grande is awesome. This KFC serves old, overdone chicken. We made the mistake of not opening it up before coming home. Have talked with other seniors and they have found the same. Have learned our lesson--will get chicken at Safeway deli--and will recommend others in our over 55 park do the same. read more

Ok so I live in town here and I try and try to give this KFC the benefit that maybe it's just young people but today was the last time I will try and go there. I placed an order and wanted to add chicken littles 4 of them and they told me I can't do that because they are to busy and I would have to go thru the drive thru again wth it's 4 chicken strips 8 pickles and 4 buns really I have to go to the end of the line for that. Not my fault you aren't prepared for the dinner rush. Just poor poor customer service. Like I said it's the last straw with this place. I thought with the remodel it would have re employed some people that know how to do their job read more

We went through the drive through and ordered our meal. It was nothing special or complicated, just 3 burgers, 1 medium fry, and 2 drinks. The girl at the window is looking up at a screen and mumbles "Can you pull up and park?" After establishing that she was actually talking to me, I obliged and pulled forward. The spots to wait were full and so I continued forward and parked on the next side of the building in a Doordash spot. We watched as the 2 cars before us got their food and drove off. Then a female worker walks out with a bag of food to the van that arrived after us. We thought that seemed odd and maybe they had gotten our bag, but the food was handed off and the van left. Several minutes later a male worker walks out and names the foods in the bag he was holding, asking if that is ours. It wasn't. He simply goes "Oh...." and walks away. Several more minutes pass and a girl walks out and to our car. She asks what we ordered and I told her. Without another word she disappears back into the store. Several minutes later again and she comes back out and wordlessly hands me a bag. I take it and say "Thank you" to which she mumbles "Yeah", turns, and walks away. We waited close to 20 minutes for this "fast food" and got nothing but attitude the entire time. Would have been nice to, at the VERY least, hear an apology for the wrong order and delay. I'm not planning to return any time soon. read more

Horrible service, never get a receipt. Cold food, rude customer service, employees have poor attitude and when you complain they Make it seem like It's your fault. regardless of the order there's a 30 minute wait.... and the establishment is nasty inside. 0 out of 5 stars. Step it up. Never coming to KFC in walla walla wa ever again read more

so gross messed up my order in so many ways my chicken was pink I'm pregnant are you kidding me

I stopped in for my usual order. The price went up $3 so when I got to the window I asked the gal if the prices had gone up. She said yes, unfortunately so. The coleslaw side was no longer a $1 it was $3.05. OK, as long as the charges were accurate. I got my order and as I was pulling away from the window I heard a guy in the back ask the gal at the window about coleslaw. It led be to believe he was questioning if my order should include coleslaw. So at my next stop, Rose Street Safeway, I parked and looked at my order. There was no coleslaw in the bag or in the box with the chicken, where they usually put it. I backed up and went back to KFC. I told the gal at the window that they forgot my coleslaw and handed her my receipt. She took it and went to the back. She was gone longer than it took to get my original order. I thought, how long does it take to grab a coleslaw? Then a different woman came to the window. My initial thought was that it was the shift manager to apologize for the error. She had a small bag in her hand, and she leaned in and said to me " I know your coleslaw was in the box, but I'm going to give this to you anyway." I grabbed my order, on the passenger seat next to me, and put it through my window. I told her there is no coleslaw in here, check for yourself. She stepped back and said no, that's ok. I held it there and insisted she check it, I am not a liar! She refused, stating it must have been a different order. If you are going to accuse your customers of being liars and thieves, you should make sure you have the right one. I am not going to go out of my way to steal a 1/2 up of coleslaw! I threw the coleslaw away and will never go back. I called the manager to explain what happened to me and he wanted to know if I wanted a coleslaw! LOLOL no thanks. I will never go back. The worst experience I have ever had at a restaurant in my 57 years. I have worked in food service on every level for 43 years and this is most appalling. If that woman worked for me she would be fired. read more

I stopped in to order some chicken tonight, but found the menu confusing - I saw a lot about "poppers" & "tenders", but not much about actual pieces of chicken. I finally spotted a small section at the bottom about chicken meals, however, a "meal" included two sides, coleslaw, a biscuit & soda. I only wanted one side, no coleslaw and no soda. I think this used to be called a "combo". When I told the clerk that I just wanted a couple pieces of chicken and one side, he was incredulous. He kept repeating "You only want chicken and ONE side??" over and over. I kept telling him that I didn't want all the extra's that came with the meal, and that I don't drink soda. Again, he just couldn't get over the fact that I all I wanted was a small meal. I ended up with a medium-warm AW burger & onion rings. I won't be back. read more

Not only is the manager Karla extremely rude and disrespectful but I had to wait 20 minutes for two burgers?. Not only that I saw maybe a 3 year old running around, terrible experience. Place needs new management, or get rid of that manager. Terrible experience. Don't recommend! read more

Waited 30 mins for our food, while waiting we noticed the young girl's n boys in the back messing around and flirting amongst each other...to top it off one of the girls in there was very sick with a cold could not stop coughing every few seconds all over food being prepared she should have been at home rather than at work in a fast food restaurant spreading the sickness to the customers...Contemplated on getting a refund and going somewhere else...but to avoid confrontation we waited patiently and got our food and sat down and tried to eat but had a kid in the lobby sweeping next to us and then proceeded to mop next to us we felt we were in the way so we got our food and left...all while the manager was sitting in the lobby on his cell phone eating ignoring the whole situation. read more

The customer service is horrible. The employees make you feel like you are interrupting them, and unwelcomed. But the worse part is the food. They serve you food that has been sitting out all day. It is hard to chew and burnt. KFC is one of my favorite fast food eateries but this one is disgusting. I've been there 3 times and I will not go back. read more

Just got home with my latest local KFC order. It was missing a paid-for chicken pot pie. On my last drive-through order, it was missing a sandwich. This happens frequently. It is almost as if it is a standard and purposeful practice. If I return, which I likely will not, I will take inventory before departing. read more

The staff is friendly, but they always run out of food at the busiest time of day. I end of having to wait for either chicken or biscuits. I would think they would have plenty of food cooked, knowing its lunch or dinner time. read more

The filthiest fast food place I have seen in a long time. Was there at 7:30 at night and they had already blocked half the dining room with dirty garbage cans so that they could clean for closing. Pop, hair, and garbage was strewn all over the soda counter. Pop was spilled and caked on the ENTIRE floor of the dining room and it looked like it hadn't seen a mop in days. The walls, seats and tables looked greasy, worn out and dingy. Under the tables and along the walls there was tons of crumbs and food remnants that have been there for forever. There was a pungent odor of sour, rotten garbage emanating from the corner where the garbage cans were. Staff seemed lazy and more concerned with their social issues than helping customers. The parade of lights had just let out and we ended up having to move the garbage cans and clean off our own tables just to have a place to sit since the rest of the dining room was full of customers. Surprisingly the food was good but I'd never stomach eating there again until the Health Department had given it's ok and they did some major deep cleaning and sanitizing. read more