Ordered chicken nuggets, a few chicken wings and the apple pie poppers. Aside from the chicken wings being deformed and tasting like old grease, I was instead given two orders of nuggets instead of the poppers. Since I didn't notice this until I left, I tried calling the restaurant but no one answered the phone. Called the 1800 number and spoke to someone who opened a case for me but for some reason they had to transfer me to someone else to complete it then the phone disconnected. I gave up after that and decided not to call back. It seems like not only is this location trash but the entire company. I should have been able to reach someone and have my problem resolved over the phone without jumping through hoops. read more

KFC - Fast Food Near Me - Texas City, Texas

Had Ben at the counter take my order. Very nice guy they were having an issue and couldn't provide me with an item and he jumped through every hoop he could to accommodate me for the item. Great customer service. read more

Waited almost 20 mins why the girl at the window was on FaceTime. Please train your staff about customer service.

Okay you guys... giving you a shot my order is in and due to be picked up at 1:45PM let's see how they do We are feeding a large group and ordered a bucket of original and crispy .... Hopefully it will be a crowd pleaser Hey came back to finish my review... while they did not exactly meet the 1:45 PM pick up for our bucket of extra crispy & Original KFC. It was great! The extra crispy had plenty of crunch an the original was as advertised finger licking good and both were moist and tender. GREAT JOB GUYs! Will definitely visit you guys again! read more

I'm not going to lie, the food I ordered was actually a pretty darn good snack. I was craving KFC out of the blue. Mind you, I haven't had it for probably 4-5 years. I placed my order online on the mobile app. I ordered two chicken tenders, mashed potatoes, two chicken tenders and two biscuits. The food was hot and ready when I arrived to the drive thru. Super convenient. The biscuits were not the bomb but everything else was greeaaat! I'll be back for more! read more

Very good good and the service is amazing I love the ambience specially the chicken bucket light lol NOW GIVE ME MY CHICKENNNN

the service was crappy we ordered onlineand paid for the order and got up there to pick up our food we were told that they werent giving us our order and we called the main office the order was 81.00 and they are not tring to help get this strait they would not help they just were not paying and saying they cant give us back the money this is un axccptable it is total bullshit we pay for our food and then get told were not gett the food are our money back we have 6 kids to feed this is not ok i will not be going there again and i will not ever send anyone there they should be shut down are get new help from the crew to the managers everyone there shoukd be fired if there was a lower ratting i would give them a -20 stars read more

This is the third time we have ordered from them. Food was amazing. Hot & fresh. No complaints and their customer service was right on point. We will continue to order from them. Keep up the great work! read more

The staff at Texas City knocked it out the park. Food was delicious, service was excellent, and everyone was polite. The restaurant is currently being renovated inside leaving only the drive-thru available. This is an inconvenience in my opinion for the staff during what I assume is the busiest time. read more

Today was my first visit to this KFC. I was so pleasantly surprised of how courteous the workers were there, from taking my order at the speaker to taking my money at the window. Then when I got home and start it to eat my meal, I could not believe how fresh and hot the food was. The bread was so soft as if it had just come out of the oven, the chicken was so good and not dripping with grease. The side dishes that I had were hot and delicious. I don't live close to this KFC and that is why this was my first visit. But guaranteed I will be driving that extra bit of way next time I want KFC. read more

Ordered the 5 pc. Tenders. Strips where very thin and had zero mosture left In them. The biscuit was less dry then the strips. Very bad experience for my first time trying KFC tenders. read more

So rude. Always out of something. Act like they are helping you by serving you food. The speaker is a joke. Not worth the effort.

OMG The worst place to go! RUDE staff, no one seems to know what they are doing. Last time I was there I went through the drive through I ordered two of the 5 dollar fill-ups, for my partner and I. They asked me to pull up (omg worst thing to do there). It took 30, yes 30 min to get my stuff, however after 30 min, I went in to talk to a manager. they had the food on the counter I have no idea how long it had been sitting there, maybe they are lazy and just wait for others to come get their food when they are in the drive thru. I asked for a manger and was told the manager was gone on vacation for the week, I asked about the assistant manager, someone in charge, the girl was like "no, no one" I told her it shouldn't take a 30 min wait when there was no one in front or behind me for 30 min!!! all she said was "sorry" I walked out and just left. I will never come back to this KFC. On top of that after I ordered at the window while she gave me my drinks, there where roaches crawling in and out of the window. I seriously just threw the food out when I got home. I should have been rude as fuck and got a refund but I figured as shitty as they are being I would have never got one. So I filled out their little thing on the receipt and I am putting it out on yelp so others can know and see how nasty and rude these people are. read more

This Kentucky Fried Chicken is one of the worst...it's upsetting since it's the only one near where we live. The chicken is tiny...WAY smaller than other places in town,and smaller than other KFCs we've been to lately in surrounding towns. They're never crowded...I understand why. Picked up two five dollar fill UPS...because other places were so busy I thought ...why not! The "crispy" chicken strips were TINY and had very little crust. It looked like they were barely breaded...you could see the seasoning on them right on the chicken...no crust !! Then on top of that, it wasn't browned...kinda pale. We've recently eaten at KFC in Pasadena....big chicken,crispy brown crust or well cooked original! San Angelo,TX. It was great! Webster area ,Great ! Just wish our local one was better.... read more

I ordered the bbq chicken strip basket and it was disgusting. The nastiest chicken I've ever had, it was way to greasy and not chewable. I took 2 bites and couldn't eat anymore. The sauce was hard and crusty as if it was sitting out for days. I feel sick to my stomach. Not to mention my fries were cold & I asked for a water cup and the water was pink. Don't recommend. read more

Very rude unmanned staff called from my gas station to order some chicken so i can order then close store for 3 mins run and pick up my chicken. Women spoke to me very rudely said you don't have to call for 5 piece chicken. I said i m alone at store will have to close and come she said whatever you don't have to call for 5 piece chicken. We just moved here and i am sure I don't wanna go to this KFC again and might call complain center. Thanks read more

Been here twice because Popeyes never has any chicken to even cover a 10 pc meal. Don't know why they can never have chicken cooked. KFC however as been friendly each time. Always has enough to cover the $20 fill up. Was surprised that they had a pot pie when most don't have any. Very pleased. Will come back here before trying Popeyes again. read more