Something has changed -- for the better. I'm talking' the MUCH better. This KFC location has been transformed. I used the app to order. (It's great, by the way!) Popped inside to pick up the order, and within three seconds, a kind young man behind the counter must've noticed I was trying to figure out how to carry the drinks. He suggested a drink holder and handed me one right on the spot! Great customer service! Our meal was correct, hot and well prepared. Yep. Something has definitely changed for the better at this KFC. We'll done! read more

Worst meal I've had in years. Absolutely horrendous customer service. Food was 95% salt.

Ordered a family meal on my phone, and pulled up maybe 3 minutes after pressing submit. The window worker immediately greeted us, and promptly returned with our food (it was a lot), gave us our sauces and sent us on our way. The food was perfectly hot when we got home, all the sides were filled to the top. Overall great experience for a fast food online order for under 20$ for a family read more

Avoid this location at all cost. Not only do they give you cold food, incomplete orders, but also when you call to complain, they give you a lecture over the phone, they refuse to give you the managers or anybody's name, and after bitting your head off over the phone, they won't help you with the issue at hand. If there was a negative rating scale for customer service, this location will be rated -1000 stars by me after the experience I just went through. This was not even close to customer service in any sense of the word. Run away from this place like it had the plague!!! read more

Longest wait time ever at a drive thru. Didn't tell me anything before I paid either. I was the only car in the drive thru at the time. Food was fine though read more

My little one is 5 and randomly requested to try the chicken at kfc and it happily complied with my extremely picky eater. I was shocked, he loved it. Tilley was on the register and she was so sweet and helpful because I can't tell you the last time I was in a kfc. I don't eat meat but he loved it and that's all that matters. Reminded me of when I was a kid. read more

Great food and easy to order online for fast pickup. The manager is super nice and gets your food ready fast.

The staff were super polite and kind. The store was clean. The food consistent. I tried the new chicken sandwich. It was good. This place is cleaner and the staff better than the nearby Popeye's read more

KFC has the worst service. I can't believe they don't care about their customers. Took my money on the app, did not provide me with the order, it took me over an hour to just get someone to help me back when I placed the order. Never got any help, remorse or sympathy and promised me a refund and did not even provide that. This is not the first time this has happened it is however the last. Here is the transcript of me asking for my money back. Not included is the response at the end of the. Telling me to have a good day and look forward to seeing me soon. read more

KFC - Fast Food Near Me - Tampa, Florida

This spot has the crispiest, freshest fried chicken I've had at a KFC since the 80s. This location was not very good before, but apparently they hired a new manager or changed ownership because now they are excellent. I wish I didn't have fried chicken this good so close to home! read more

Another update. Can't be happier with this location. Used to be HORRIBLE. Now everytime I go I get good service and fresh fried chicken. Must be new management. They are doing a great job. read more

I believe this is the KFC Buffet on Gandy. I was going to give them 4-5 stars, however they kinda left a bad vibe with me. So my son, my mom and I went here yesterday and after I paid I couldn't remember the cashier handing me back my debit card. I asked the cashier if he handed my card back to me and he said yes. I should have really checked my purse instead of believing him, however I took his word on it. Later that night I went to the grocery store and low and behold I did not have my card. It was really irritating because 1 I asked if he handed my card back and he assured me he had, and 2 we sat there for about 30 mins in sight of the cashier eating and he never came over to hand me my card. I know he had to have seen it laying there at some point while I was there. The food was pretty good, but I just don't like what happened with my card. read more

Always making people wait smh ‍ worst kfc in tampa ! It doesn't matter what time of day there is always a wait ... I mean every single time not once in a while and I don't go there often ... I do not recommend! read more

Today my fiancé and I came to this location ready to eat their all you can eat buffet. We always go to the one in Lakeland but since this one was closer we decided to give it a try. Walking it Patrick was okay he greeted us and handed us our cups and off we went. As we approached the buffet area there was some food out but it seemed like it was there for a while. My fiancé went and asked for some more chicken and the lady named Jessica seemed to have an issue with putting out some more fresh chicken out. As I sat in the dinning area I could hear her have issues with everything that was going on. From the drive thru orders to the orders in the counter. A lady walked in explaining that her chicken was to small. Here come Jessica with a chicken in her hand letting the lady know that they where all the same size. The lady asked if she could have the one In Jessica's hand and Jessica had a problem with that. Food was okay. 2.5 Customer service 1 because of Patrick. read more

KFC - Walking out still no fresh chicken. - Fast Food Near Me - Tampa, Florida

We've been here a few times over the past 4 years. The service we receive is usually good, but the inside always feels a little run down. We've never tried the buffet because it never looked fresh. Maybe it was the time we were going, so take that at face value. They do a fine job delivering and representing the KFC brand. I've never had any issues with their food. read more

Went here today and the girl working the window was very nice. My order came out within 4 or 5 minutes. We had chicken sandwiches, fries, and pot pie. The pot pie was really pretty good. The fries could have use another 2 to 3 minutes. But seems every fast food fries are that way. I bring the fries home and put them in the toaster oven and they come out perfect. The sandwiches are good and a nice piece of non processed meat. Much better the Chic fillet. But that's really not fair because every chicken sandwich in Tampa is better than crap fillet!! read more

WOW, KFC has gone down in quality over they years, but yesterday I realized, they are heading for the worse, I ordered a 4 pc dark chicken meal, at this location, and not only was the WORSE chicken I have ever ordered, the nasty attitude of the person who took my order, in which I seriously considered just driving right off, gave me a feeling the food could not be any better. I attempted eating it when I got home, as I was hungry, but it gave me the feeling this chicken was Re-fried, hard as a rock and with a weird OLD oil, or was it LARD? after taste in which neither I nor my son could sink a teeth on it! I considered just tossing it to my dogs, in a sort of attempted feeling of not having wasted my money, but seriously, I was afraid they would ALSO get sick as we did when we tried to eat it. Not only did I waste my time, money and almost my health, I will DEFINITIVELY, NEVER EVER visit this location, which, they should seriously think about demolishing this restaurant, PERIOD!! End note? Sorry KFC, you will NEVER, see my set foot at any of your restaurants Ever, again!! read more

KFC - Fast Food Near Me - Tampa, Florida

See all

This location has a buffet with different options . The service provided by janae was exceptional .

If you go there for the buffet they always seem to be out of food and when you ask them to replenish the containers they act like they're doing you a big favor and they will get to them when they get a chance, if you go to the drive-thru at night twice I was told they were out of chicken I would have to wait another 12 minutes before they had any and once I was told they only had extra crispy the one thing that they always did seem to have was a bad attitude. read more

This place looked closed at 745pm. No lights on outside or in drive thru. The manager was super rude and pushy. When we got home the bucket was all dark meat and the corn looked left over from lunch. Just a sad excuse of a restaurant. read more

KFC - This is corn from our kfc, what a joke. Horrible place and the manager was super rude and pushy. - Fast Food Near Me - Tampa, Florida

Was very disappointed with the whole operation. We did not come at an off time, so was not expecting old chicken. When I ordered the extra biscuits on top of what came with my meal, I also expected butter and honey that comes with them. Unfortunately did not find out about the missing condiments, or the old chicken until we got home 7 minutes later. At that point I looked for a receipt to call, and was not provided with one. I was also told to pull forward and they'd bring out the food. What are these employees being taught? To pull the car forward, so that their time per car looks better? To not hand out receipts so they could keep their survey satisfactory scores high? To not give out condiments to maybe make up some food cost? Not very good service. read more

Ordered 1 extra crispy breast deal with mashed potatoes and biscuit. The chicken breast was extremely small, burned and not extra crispy. Potatoes were very watery. Biscuit was okay. It has been about 5 years since I was there and now I know why. I won't be going back. I threw most of it away. Waste of money. Staff was pleasant, though. read more

This place completely made me hate KFC. I say that being someone who loved KFC, it was one of my favorite guilty pleasures until I came to this one. Chicken was not cooked all the way, items were missing and what was edible was completely cold. I had no idea people could mess up fast food up this bad. On top of that the staff was extremely rude to us. I'm not sure if this is a franchisee, franchisor, or employee issue but one thing is for sure this place completely turned off what was once a lifelong KFC customer. If KFC corporate had any sense they would shut this place down before it causes damage to the brand. Either that or tear it down and rebuild anew with all new employees and management. Disgusting! read more

This has to be the worst kfc ever I ordered in the drive thru 2 legs and a breast repeated it 3 times I get home and have 2 breast and a wing when the female manager brought my order to the guy at thedrive thru she threw it on the counter management might be a problem at this location read more

This kfc on 4402 gandy is still rundown inside. Management still has an attitude. And the buffet is sorely lacking in the variety department as Well as the quantity. It runs out extremely fast. As it stands not a good deal for $8.24. read more

This is an ALL YOU CAN EAT dine in restaurant. Well it looks like everyone ate all they could eat, the whole buffet the was empty of food, it was nasty and grimy looking, so we decided not to get the buffet. went to the counter to order something else, no one even helped us, 3 emplo5walked by without even acknowledging us, TURNED AROUND AND WALKED OUT, stay away from this DUMP read more

This is by far the most ridiculously ran restaurant I have ever been to! I have never went here and been treated nicely by the staff. Almost every time, the person taking orders through the drive through says "Whatchu want" Ive worked in the food service industry for years now. This is not just a coaching experience, you need to hire people who actually care about your customers! They also never seem to have the full menu open, ever! Always out of something, which makes it just seem none of the workers care and are lazy. Once I went an hour before close and was told the fryers were off and it took 45 minutes to reheat, and they weren't doing that. Asked to speak to the manager who basically told me, we have certain items hold held and that was all they could offer. So its from the top of the chain, down. Terrible staff overall, horrible experience each and every time. Just ordered through GrubHub, an hour ago! They accepted my order only to tell me 10 minutes ago they are out of pot pies again!! Ive given numerous chances, but definitely lost me and my families business! Get your shit together read more

Good value on the buffet and have never had a complaint about the chicken , it may be greasy to some but hey , this is fried chicken. If you want flavorless dry chicken go to McDonald's and have some McNuggets. Only issue I have had is going in after lunch rush is over , food on buffet is pretty much depleted , especially the chicken , but they will put out whatever you request. Service as it is , i.e. take order , ring out , is usually fine however yesterday they seemed a bit off , to the point of being rude , trying to get someone to take my $ so i could help myself to buffet. Was right after lunch rush and you could tell , all tables filthy , food almost gone , etc. But they were replenishing and cleaning as i sat there and ate. Btw , the interior of the restaurant is clearly designed like many are nowadays for you to want to finish your meal and leave as quickly as possible. Comfort and ambience will not be found at KFC. As a side note I enjoy KFC chicken very much and have grown up with it like many of my generation , however if I had never tried lt before their new commercials would have me driving right by without ever stopping. Who are they trying to appeal to with that silliness? Just my 2 cents. read more

Went here at 1030 tonight and someone began to take my order at the drive thru and then just stopped. No nothing. And then as I drove away I saw an employee look at me quickly and then get into their car and drove away. They advertise that they close at 11 and there was a line of cars behind me trying to order as well. Terrible service. read more

Went through the drive through and I've been bed ridden and ill since then. Two words "food poisoning" I thought it may have been the grease but I wouldn't have felt as bad as I do today of it was only that!!! Off to see the doctor now! Ruined my whole long weekend! Don't eat here! read more

For a kfc this is pretty good. I'm rating it amongst it's peer group. The only reason for the 4 stars is the in inconstant service. 90% of the time the service and food is on par. 10% of the time the food is a little off, either too greasy or overly dry depending on the item. I've had an isolated incidence but overall service is impressive. read more

We went in the afternoon and by the time that we got there all the food was old from the lunch. there was no chicken in the buffet line so I had to talk to the cashier to put some chicken out, twice! Maybe this place would be better if you try it during lunch time but I'm not so sure about it. read more

GROSS! I haven't had KFC in a million years and I won't be having it again ever! I wanted a combo which had one side, 2 piece chicken and a drink, when we were ordering at the drive in the woman said that it came with two sides, I persisted that 'no, it says one on the menu' but lo and behold I got the combo with a biscuit and two sides, and paid for it too, which I didn't want. After that annoying experience, I attempted to eat the chicken and it tasted like pure grease. If you life extremely greasy unhealthy fried chicken, then this is your place, otherwise stay away!!! Lastly, what happened to KFC having spicy options? I'll make sure to stick to Chick Filet from now on. read more

I went there for the buffet, it was not good there was hardly any food on the buffet table and the food that was there was dried out and totally disgusting. I will never eat here again. read more

Rude, slow service, dirty. After finally getting our take out order, got home and two of the meals were missing the chocolate chip cookies. I will never go back and rather go to popeyes or anywhere else for that matter. read more

If this were my business I would fire everyone and start over with handpicked pro's. These dragging-your-feet, rude, unprofessional low life's care nothing about a customer, making the food palatable, or keeping the food supplied for the buffet. It's out of date and the home office should tear it down. The buffet has food that has hardened and stuck dry to the containers, they only put out dark meat instead of breast, they add so much salt it can't be eaten, the potatoes are runny, they have almost all high carb veggies (both of which diabetics, heart patients or elderly can NOT eat. You have to ask them to restock buffet items and they take too long to do it - and should be more aware 'themselves' to do it without having customer's constantly telling them to 'do their jobs'. Their biscuits are always too dry to swallow and they never, ever ask you if you want butter or honey - so they can make more money. They never put any napkins (what kind of chicken restaurant wouldn't make sure napkins were ALWAYS included?), and you have to make sure you tell them to include plastic ware in 'go' meals. And you never, ever know if the chicken will be undercooked or too greasy to chew. Whenever we've stopped by at this location we figured out that we have to drive around to the parking area, check our box's, taste the chicken to make sure it's cooked and grease isn't running out our mouth's and if all condiments were supplied. We've stayed away from this Gandy, FL location for years at a time and instead we go to Popeye's who always has fantastic, perfect chicken and their biscuits are so amazing (I eat them first). read more

Bought a small potato wedges for $1.99 pulled away from the drive through checked the bag and counted six wedges. I went inside the restaurant and after standing at the counter for five minutes asked the chap there if this was the usual amount and pointed out to him that each one of these small chunks of potato cost over thirty five cents each after adding the tax to the initial price. He answered that it was and for some bizarre reason made out a new order of six potato wedges put them in a new bag, handed them to me and threw into the trash the bag containing my original order. I felt I should have said something further but l thought this may be an episode of "The twilight zone " and I'll wake up on the couch any minute. read more

Went there for the dinner buffet. Chicken was very greasey, mashed potatoes was dry, gravey was watery and not thick at all. When I told the manager they became defencive and told me they would not give my family their money back and i never asked for it. I had been going there for 10 plus years... i will not be going back for along time. read more

Ordered two buckets of chicken at 7:30 on a Friday night. The gentleman taking the orders was also the on staff manager by the name of Marquis. He appeared irritated that we ordered two large orders telling us that they were out and it would be a 20 minute wait. We paid and waited our 20 minutes as we watched him and two other employees bouncing a ball of the wall. When asked about our order he became defensive and told me I will have to wait...they just dropped the chicken...after a hour and a half our chicken was still not done...when asking Marquis for our money he had a attitude at times walking Away and not acknowledging Anything that I was saying...I told him I will call corporate and he said do it....so the next day I called the KFC to get a corporate # and the guy on the phone told me his name was Chris and he wanted to know what happened. So I began to tell him and midway he started laughing and said ummm....this is Marquis and as you can see I still have my job...needless to say I will never eat at this location read more

If I could give this location zero stars, I definitely would. Took the family there the other night for the buffet. If the health department was there at the same time, they would have shut this place down! The buffet was horrible. Almost every item was empty and all the pans had just a small amount of food in them that appeared to have been there for HOURS. There were 4 pieces of chicken on the the buffet. No more was brought out the entire time we were there. There were no biscuits and no more were brought out. When we had to ask the employees at the counter for chicken and biscuits, they had an attitude like they were doing us a favor. They just gave us a piece of chicken and a biscuit each and still did not put any on the buffet even though there were several others in the dining room having the buffet. The salad section was a MESS. Everything was mixed together. Reached in the pan to pick up a butter packet and got a handful of coleslaw. They were completely covered. No plates and forks were stocked. Had to ask each time we needed one and they still didn't restock them. What is that??? what a nightmare. Will never go to this location again. It's worth the drive to Pinellas to the next closest KFC buffet. As we were leaving, the manager, Orlando, was pouring hot water into the pans to scrape up the small amount of food in them, but STILL did not refill. Amazing. read more