Worst meal ever! Tenders were overcooked and barely had meat, Biscuit was as hard as a rock. Fries were brownish. We had to throw away over 75% of the meal. Don't recommend this location at all! read more

Hadn't been there since new ownership took over and suddenly had a craving for KFC. It was Awful! Food wasn't the standard recipe, never had brown chicken tenders and the customer service was awful! I stood there for a good five minutes and was completely ignored while what appeared to be the husband and wife team had a personal conversation. Not going back, too bad. read more

Worst customer service I'm writing this review while my food is getting cold on counter since they are ignoring me it's been ready since 315 now it's 345 read more

Ordered my food at 1:17 and 4 people after me got theirs before me. Currently 1:37. Guy at register is grabbing food with gloves he used to touch money. read more

KFC - My receipt - Fast Food Near Me - Santa Barbara, California

He totally got the order wrong, the chicken was overcooked, the oil that the chicken was cooked in was old. It was lunchtime and he was the only person taking orders and filling the orders with one person cooking the chicken. The place was dirty too! Don't go here read more

After walking shoreline, I had this uncontrollable craving for chicken. I specifically tried to find a KFC with a drive through, and while this KFC is listed on Google as having a drive through, be forewarned, it does NOT. If you order on the app, you will need to find parking and risk your life by going inside. The parking is behind the building and I felt a little alarmed and unsafe because it was already dark. I wish there was a way to order a piece of chicken without ordering an entire bucket or having to order a meal with Pepsi products. So the next best thing I could do was to order an eight piece chicken bucket, which was excessive for one person. Then you are given weird cuts of meat like tiny arms. So it's not really a practical eight piece bucket of chicken. If you order on the app, you have a chance of getting some bonuses so I got some free chicken nuggets which was kind. But the staff forgot dipping sauce, which was unkind. Overall, my dog and I enjoyed the salty and fried chicken, as long as we removed the fried skin. Don't worry, I didn't feed him that much. Just enough for him to feel special. They could improve if there was a drive-through or if somebody could run out to deliver food to your car, similar to Chick-fil-A. I only say this because as a woman, I do not feel safe at night all alone in this area, walking through strange parking lots that are not connected to the Main Street of Milpas. read more

This is the MOST DISGUSTING KFC I've EVER experienced!!! Being in the beautiful city of Santa Barbara, I'd expect soo much better!! It's a tiny location, it's filthy I got dirty looks from the woman working in the kitchen for asking for sauce- I WILL BE REPORTING THIS TO CORPORATE read more

KFC - Kind of hard to steer but floors are filthy with fluid and hasn't been mopped - Fast Food Near Me - Santa Barbara, California

ordered online picked up my order only to find an item was missing called KFC asking about my order A employee by the name of MARINA told me to come back and she would give me the missing item and add something extra to make up for the mistake...I drive 10 min only to get there and find out she wasnt going to give me my order or a refund nobody new or took responsibility for their mistake it was a complete waist of time she claimed she was the supervisor but couldn't do anything about it which makes no sense told me to come back the next day was very rude and disrespectful at the end nothing was done I didnt get my food or a refund horrible customer service very sad as me and my family have been going there for year. read more

Friendly and always right on time with my rather large orders. Building and parking lot are just a bit old and in need of TLC, But staff is very friendly, professional and helpful. Give it a try read more

Just got home with a large bucket of chicken... 7 legs 1 breast, the rest was wings. Biscuits were old and crunchy. read more

Service was good. But size of the chickens are another story. I posted a picture to show you. The 20 piece chicken wings were about the same size of my 8 piece chicken wing! Some of the other pieces were small as well. But will say, at least the chicken was nice and crispy and the coleslaw was good. read more

KFC - Top is chicken wing from the 8 piece meal, bottom is 20 piece chicken wings - Fast Food Near Me - Santa Barbara, California

All I have to say is Thank you so much and God bless the employee that was working today around noon. I left my purse hanging on my chair when my husband and I had lunch. I got home realized it wasn't in the car and rushed back to KFC as my husband was calling them I was having a panic attack. I had my rent money in cash and all my credit cards. Including my very expensive partials. The man who answered the phone said that he had it and it was in his office. My husband got down to get it cause I was still in tears having a hard time breathing. Everything was still inside my purse. Thank God! I don't know if he saw it or somebody turned it in, all I want to say is thank you so much for holding it for me. And to add to this the food here is ALWAYS great as well as the service. read more

I love it ! Even though some of the workers here look mean when you walk in they still welcome you in and treat you right. Specially the lady, she seems serious but she's really sweet. She knows how to treat a customer right. Always offering things for your chicken. HIGHLY RECOMMEND read more

Menu is never the same! Food lost it taste and quality! Manager there (Kathy) is very rude! She should have better customer service

I'm not the biggest fan of KFC because I've had so many rotten experiences. But fried...chicken. I tried to get a double down here awhile back. I failed. Well, lesson learned don't make the mistake I made. This location does not participate in national promotions. So no double down...you have to drive to Ventura for that. The rest is ok. The people who work here are very nice, even apologetic about the lack of epicness of the franchise. Decent KFC, but that doesn't say much. read more

KFC - Just wanted to replace the other picture on here! - Fast Food Near Me - Santa Barbara, California

Our family stopped in for lunch today while traveling because the kids were hankering for Mac n cheese and it was the closest thing around. We were pleasantly surprised by the very kind staff who went out of their way to make sure we were comfortable and had everything we needed. Food was prepared quickly and met my expectations. I will definitely remember this as a kid-approved place to stop on a future road trip. read more

Decided to come to KFC for the first time in like 10 years after seeing a commercial for their new chicken and donuts. The store was closed early (by at least 45 minutes) -- locked with the employees inside closing I guess. Several others have come (and now gone) while I type this as well. I got here at 9:18pm. The website says they're open til 10pm. The door says 9:30pm. Either way, they're not open when they're supposed to be. Definitely not wasting my time coming back. Edit: Went to Chik-Fil-A instead. Wayyy better! And they're actually open right now, 10 minutes before closing. And there's at least 10-15 cars in line plus several people in the store. Seems like people will actually do you your business if you are actually open when you publicize you are. Maybe KFC should try it. read more

Show up 15 min before they close and the manager said there was no chicken left after he just put away the chicken that was on a tray away so the person before me that showed up would see it. Very bad customer service and it says they close at 9PM. Not 8:45. Keep your business open till the right time now 15 min before hand! read more

" Sir. Sorry for inconvenience from KFC Milpas, you can return and get free Monday Special any time any day Sorry for Inconvenience. Thanks " - KFC Manager So, you're wondering why the above apology is a 2 starred rating. Monday 3,2020 at approx.7 PM. I'm currently a long-term customer at this KFC location. To be brief, I'll summarize the following unusual and explicit service experience: . ordering 2pc Meal ave.$5.00 value . Mgr Mr.Syed says NO chicken(thighs)available, fryer duration 13 more mins., demands sit-down via wait for chicken order and unreasonably denies sale of other assorted chicken parts chicken breast, drum stick, etc. currently available in warmer oven, Mngr reject reasonable alternative or negotiable substitution sale order of (ave.$5.00 value) chicken sandwich or 2pc. breast meal. . Mgr persists offering 4 whole wings (approx.$2.00 value) meal, Mgr. behaving unprofessional via argumentative, issuing an ultimatum to ultimately revoke THE opportunity to use and maximize ALL available business practice Customer Service requirements by inserting an unwarranted applicable service discretionary standard... I'm sincerely appreciative of the store manager Mr. Ansar Syed's effort to resolving thus unpleasant customer service experience and Free Meal invitation. Mr.R.White KFC Corp.ref #YG989 1.800.225.5532 read more

Don't really understand the low ratings. The people working there were really polite and food was as advertised. Saw the commercials for chicken and waffles and wanted to try it out. Was really surprised how good the chicken and waffles were. Food was served quickly and I took it to go. There were a few other people eating while I was waiting. Fast food chicken at cheap price. Can't really complain or expect more than that. read more

KFC - Chicken and waffles - Fast Food Near Me - Santa Barbara, California

I got the Classic KFC Sandwich. Which first off is not a sandwich: It is a dry piece of hand-breaded shoe leather slopped down on a greasy, dry, egg bun, and the only way you can even get this dry excuse for a sandwich down is they smear it with a special concoction of lard-Mayonnaise. read more

Very friendly staff. So nice for gentleman cashier to strike a conversation while we waited a few minutes for our food. We're just in town on our way to another rv destination and this place was pleasant enough to give us a smile (even with masks on). Great job! read more

I dunno I think everyone on this is trippin... Fried chicken can only be good or great... It was good. And FYI it's KFC which is fast food. If you expect anything spectacular then go somewhere and spend more than 10$. I got what I expected. read more

I was born and raised in Santa Barbara. I used to live on the Eastside. Been going to KFC all my life. They just recently changed ownership. This was the nastiest tasting chicken I've ever gotten from KFC!! Vert disappointed. The chicken was DRY!! The biscuit was so hard I could throw it and make a dent on my wall in my home. They messed up my order!! The only thing that was OK, was the mashed potatoes and gravy, but it would be real hard to do that!! Going out of my way to get good KFC chicken in Goleta. Would rather go out of my way and get good chicken that I'm paying good money for. read more

I worked at KFC while in high school as well as a few other chicken joints, so I know fried chicken. Disgusting!!! GROSS!! Describes the inedible meal we had the misfortune to purchase from this KFC location. The cooking oil was rancid from being overused and the chicken tasted horrible. At the bottom of the bucket was about a third of a cup of blackened cooking oil. The flavor KFC is famous for was nowhere to be found. The coating itself had not properly adhered to the chicken and was loaded with the rancid oil. This is what happens when cooking oil is overused in fast food restaurants trying to extend the useful life of the oil. The KFC gravy is made from a powder added to water. Obviously, in an attempt to cut costs extra water had been added and the gravy had no flavor. Coleslaw was OK. Mashed potatoes, made from flakes, were OK as well, but absent a flavorful gravy, were not to be enjoyed. The restaurant itself was nasty. Watching workers constantly touch the mouth area of their Covid-19 mask then touch food was also both alarming and disgusting. As a former KFC cook I can tell you that even on a good day, what is served now is not the same chicken being made when I was an employee. Numerous cost cutting efforts to increase profitability have destroyed the once great fried chicken experience. Same goes for Popeyes. Once the original creators of the brand were out of the picture the quality disappeared. Being from New Orleans I knew Al Copeland the founder of Popeyes. He's passed now, and so is the quality of the recipes that were so incredibly delicious that a little bit of New Orleans ended up in nearly every neighborhood in America. The same now goes for KFC. Like those KFC imposters of the Colonel on TV, Kentucky Fried Chicken is an imposter of the original as well. Unless you wish to be abused and you enjoy throwing away thirty bucks for eight pieces of rancid chicken, pass this KFC by, and find a Raisin' Cain's. read more

This is a "get what you get" place. They take your order but give you what they feel like. And the guy behind bagging your food isn't very nice! read more

Don't bother. This KFC in particular sucks. Every time I've gone, the chicken is so over cooked that it tastes like rubber and cardboard. They drench the spicy chicken sandwich in sauce so that's all you can taste. I'd rather drive down to Oxnard to go to Popeyes. read more

Terrible customer service! Waited over 45 minutes for my meal yet a couple of others walked in and received there's before mine! No apology nothing! I had to remind them of my order. read more

Dirty and unkempt are the two words that resonate in my mind when I think of this KFC. It's a shame. When I eat fast food, I typically lower my expectations as I know I'm not in for a first-rate experience. However, even this location leaves much to be desired. It's consistently dirty in the dining room, not always well-lit, and I've seen staff who don't wear gloves when handing money and then food, and look as though they could benefit from a shower. Not what I want to see when I'm ordering food, regardless of the price. The fare is decent at best. The last (and likely final) time I dined here, I was served undercooked chicken and mashed potatoes that tasted days old. I didn't get very sick, but had to discard half my meal which I normally never would do. It was just that atrocious. There is another KFC location in Goleta which is quite a bit better than this spot. I'd suggest you make the 10 mile trek and dine there the next time you're in the mood for fast food fried chicken. read more

The whole visit to this place was a waste of time and money I walked in and had to wait till the employees were finished talking to each other then I had to repeat my order 3times then when I had received my meal it was over cooked like it was made yesterday then refried just for me, then the employee moped the floor with way to much soap and it started to burn my eyes and my nose started to run( I can Still taste the smell of the soap she used) . If I could,,, i would give the whole experience a NEGITIVE-'8' Repeat=NOT Worth the effort!! read more

This place is the worst, they were out of almost everything when I went in at 8:14 one night. Also, did an online order and didn't get everything I ordered and none of the sauces I specifically asked for weren't sent. The guy who delivered my food even apologized because he watched them put it together. My whole order was completely wrong and the restaurant itself...... well all you have to do is walk in and see for yourself. Won't be going back here at all. To those of you select few who do ........ GOOD LUCK read more

Consistently nice staff and food. Great for big groups. Never messes up orders even with a large order. Food is basic KFC so if you like fast food KFC chicken, this is a better franchise read more

Simply put WORST SERVICE EVER!!! If I could I would of rated this a 0/5. Went with 2 friends to try the new double chicken sandwich crap. We first drive to the KFC closer to the UCSB campus and they don't even have it; so they tell us (not in a kind way) to try the one here. We end up driving here and doing in asking for the sandwich. Two ladies (who seem to be the managers) are just standing around; one leaning on the wall (looking very bored). We ask politely if they have the sandwich and we get a very disinterested reply of "we have to check if we got the chicken." (whatever that means). Almost 20 minutes pass (3-4 customers order) and we have to ask a 2nd time. Mind you, this place is small and the lady we asked was leaning on the wall the whole time with us clearly in view. Now we come up and ask the 2nd time and she replies "yah we have them", still not doing anything we ask if we can order them and she finally says "ok". My friends end up ordering it (me excluded at this point) and overall it tasted mediocre at best. For a chain this has got to be my WORST experience from a company. I am going so far as writing a complaint letter/calling the corporate offices to complain about this lady and the poor customer service. read more

November 8 2018, 640pm. Just had the most humiliating experience. I believe the cashier is a manager - make, maybe Indian (region) ethnicity. No shame on his ethnicity, I don't care if he's from Mars. Just need to describe him. I asked for hot sauce for 2 people. He gave me a few. I asked for more. He gave me a few more & made a smirky comment. I asked for more ans he exclaimed he had given me enough. It seems the sauce that keeps w coming back you idiot!!! Would the owner do that to a customer on day 1 of business? No, right? So why do it at all to anyone any day? Not likely I will revisit this location. read more

My dad got food poisoning from this location. He vomited all over the parking lot and when he tried to speak with the employees- they were rude and said "we didn't give you food poisoning." My dad really just wanted them to be aware and check their kitchen/food to make sure everything was being cooked but they were defensive and not interested in listening to my dad. Days later after my dad had recovered from 27 hours of major stomach pain with lots of vomiting he went back to KFC (not to eat of course!!). He wanted to speak to the manager to let her know about what happened. She took zero responsibility and said none of her employees mentioned anything. Very disappointed with the response from KFC. Stay away ... unless you want to risk getting food poisoning! read more

Tired of burgers for lunch, how about a couple of piece of chicken? Santa Barbara only has one outlet and it is tiny, dirty and dingy. In addition to that, the quality of the food is suspect. I have had KFC in many cities and countries and this is the first time I have developed a stomach issues hours later. It is located in an area frequented by high school kids and is a few doors away from some excellent Mexican taco and food places. I should have opted for some fast Mexican food which would have run circles around the chicken I had. They need to tear the joint down and build a bigger unit which would have a more efficient kitchen and allow for better cleanliness. The space inside only holds about 10 people so when if you are there for lunch you are on top of everyone. It was not my best dining experience I have had. Too bad there isn't a Popeyes in the hood. read more

Slightly disappointed that they didn't carry Colonel Sanders bobbleheads... I forged on and had some extra crispy goodness, couple'a biscuits, some mashed taters and corn on the cob which reading the menu promised corn that is "a taste of the South in the summer". Huh. That's funnay. When I think of how the South smells in summer..... .... I think of warm Jim Beam that slightly stings your bloody and somewhat salty lip from 'lookin at bubba's girl for 'lil tuh long unduh the moonlight..... But hey I guess it's different in Kentucky. Side note: Help the good Colonel become a US stamp: http://www.kfc.com/about/petition.asp read more

This place sucks the management is not doing no management and someone needs to step up and run this place right took us 45 min to get a bucket of chicken witch they had said it would only take five minutes stay way from this place read more

KFC - More then 5 people waiting for there food f*** this place nothing but bunch of lazy workers - Fast Food Near Me - Santa Barbara, California

Best KFC in Santa Barbara! Really Fast service and got order just right ! All Glory to God and May our Lord Jesus Christ Bless this business ! read more

My chicken was swimming in oil. The workers didn't even bother to drain it after frying. They just dumped it into a box. I uploaded a photo of it to the gallery. read more

KFC - Look how much oil. They didn't bother to drain before putting into the box. Ridiculous. - Fast Food Near Me - Santa Barbara, California