Maybe 3.5. I love how there is A&W with this location, so I can get my favorite root beer along with my KFC. It's a typical KFC, I'm not going to cheer about the service, which wasn't bad, but it's a fairly normal experience. The quality of the food was good and I'm glad that KFC still does chicken right and hasn't deviated from what made them successful. The interior is standard KFC/A&W restaurant feel. There's enough room for everyone but I've never seen it full, I don't think KFCs get that much traffic and most orders are probably take home, which is the nature of fried chicken customers, I think. Can't argue with having the A&W menu as well, which is a definite bonus because A&W has some of the best fast food around. I am not enamored with their chicken sandwich, however. It is disappointingly bland. Chick-fil-A has nothing to worry about. I will give KFC credit though because they advertise it as "being available on Sundays," a jab at Chick-fil-A not being open on Sundays, so that's hilarious. Gotta have the Colonel's mash potatoes and gravy and coleslaw. With an A&W root beer. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs! read more

The chicken pot pies are really good. The crust very flaky and flavorful. But the filling is lacking it looks half of it boiled over in the oven. Or they didn't fill it up all the way as in years past. The service was great very friendly. read more

KFC - Chicken pot pie boil over - Fast Food Near Me - Sandy, Utah

Not much you can say about KFC. Food is what it is. Though consistent taste and quality which is about as much you can ask. Service was extremely fast and was accurate. It didn't appear they had any customers inside which for 6pm was somewhat surprising. read more

Pretty good food but the service isn't the quickest. On Wednesdays they do a country fried steak special that is cheap and affordable. read more

KFC - Fast Food Near Me - Sandy, Utah

Horrible food and service. Ordered delivery sent missing items, managers said they just didn't send them because they ran out of no offer to compensate just tough titty read more

Normally we love KFC but the one in Sandy on 9400 South is subpar at best. Our last 3 visits have been less that satisfactory. Normally we order the 12 piece Bucket, original recipe, 2 sides of coleslaw and one of mashed potatoes and gravy. First visit....... Chicken was not throughly cooked. My wife had to put it in the oven for 35 minutes before we could eat it Second visit..... we pulled up to the drive through and were told they'd only be able to fill the 12 piece bucket if half of the order was crispy as they didn't have enough of the original recipe pieces. Third visit.... We pulled up to order the 12 piece and were told they only had legs and wings unless we wanted to wait 25 minutes. I think if you want KFC, try the one on Highland Drive just north of 7200 South. The Sandy location is regularly a huge disappointment for us. read more

Terrible customer service proceeded to tell me they were closed and told me they didn't have practically half of the menu or I had TEN MINUTES for my fries read more

Homie working the drive thru hooked it UP around 9pm on 10/16. Homie homie homie thank you so much

Dear KFC locations in Salt Lake City. Why do you spend vast amounts of money on National Advertising at Prime TV spots that I know are Super Expensive when your stores are so inadequate it's shocking. Tonight my husband set out looking for their new Chicken Nuggets after seeing a National Ad. The first location in Draper were out of them. The second location in Sandy had them. After he got home our order was not even close to what he had ordered. The nuggets had 10 pieces instead of 12. For two separate orders they gave us one roll and two mashed potatoes which was actually fine with me but it seems like they just gave us what they wanted or whatever they had left. I wouldn't even write a review but this happens every time I try to get what I want at KFC. It's no wonder Chick Fil A has taken over the Chicken Nugget world! I hope someone at Headquarters sees this review because you're spending way too much money to not get what you claim you have. You can do better and should do better! read more

I'm only giving this place a 2 star because I'm disappointed in y'all! I called ahead to let you guys know that wanted my chicken fresh! And y'all LIED! Which is whatever at this point. But just know I'm the reason why you have a paycheck . read more

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Bone in the chicken pot pie. I took a bite that was hiding a small rib or wish bone and it poked me in the roof of the mouth before I realized it was there. Be more careful with your food processing. read more

KFC - Fast Food Near Me - Sandy, Utah

Chicken fried steak special and wife and I both got sick We are done with this location

They got the order completely wrong and I paid for stuff I didn't get. Terrible service even after they read the order back to me. I should've checked it at the store but didn't want to go through the bag to make sure it was all white meat. Won't be going back. read more

not sure what i just paid for but $30 dollars for chicken tenders and one of the boxes comes with the smallest tenders ive ever seen and fries thrown in the box. f this place read more

DISMAL. After months of cooking at home I was craving some crispy KFC chicken, and I was pretty disappointed tonight. There were two guys not doing much of anything behind the counter - one of them actually hopped up on the counter and was sitting on in full view of the drive through window the entire time I was waiting for my order, the only person who appeared to be working was the lady that took my order and served me at the window. The customer service was sluggish and not very professional. When I got home and opened the box it didn't even look like KFC, instead of the fresh crispy breading I've had in the past, these tenders had a sad soggy coat of thin breading. The pieces of chicken that weren't rubbery were overcooked, I didn't get BBQ sauce as I requested, instead they gave me creamy buffalo and a sweet and tangy sauce. The fries were inedible, cold, soggy, and greasy - like they had been sitting around all day. The biscuit was just ok, but the soda was flat. Waste of money, time, and calories. I'd have been better off making it myself. :/ UPDATE: Food poisoning. read more

KFC - Crispy chicken tenders? - Fast Food Near Me - Sandy, Utah

AWFULly JUICY Details of how patrons are being ripped off at our local Kentucky Fried Chicken. I ordered a Classic Chicken Sandwich through the drive through on 9400 S. 653 E. In Sandy, Utah, Restaurant #S720176 at 5:33pm. The pictures below will show the price that was shown on the drive through menu $4.49+ Tax and the receipt shows the price that I was charged $4.89+ the inaccurate Tax that was charged, even after I shared with the cashier/ manager Christina R. what I had found. Christina mentioned that she could Not do anything about the sandwich charges and then became frustrated that I was asking about these differences from the amount shown on the menu vs. the amount she was charging, along with the tax issue that I caught in the receipt. So the issues is the price that was being charged $4.89 + $0.40 = $5.29. Issue #1 * Drive Thru Menu Price = $4.49 * Tax is 4.85% Issue #2 * At the Window charged = $4.89 * I was taxed $0.40 + $4.89 = $5.29 Taxes for Fast Food Restaurant = 4.85% * The Tax should have been $0.237165 or rounding to nearest penny is $0.24 (If $4.89 was the correct price I should have been charged. The real price should have been $4.49 + 0.217765 ($0.22) = $4.71 total). I was overcharged by $0.58 This is not the only issue from this specific KFC over the years. I've had several pricing issues over the past 5 years. This is the only KFC within about 8 miles. The issues have ramped up over the last 2 years. Before this, it was every 3rd or 4th time, then it became every other time. I should have stopped going to this KFC, but I love the Chicken, so I was prepared this time when I went through the drive thru, hoping there would be no issues. Unfortunately, yet again there are more issues. I plan to contact the Utah State Tax Commission and hand over copies of the receipt and detail my past experiences that I've captured information on over the years. I'm also going to reach out to either KFC General Management if I'm able to get through to them, or to someone in the Utah Fast Food Association to see what I should do. I'd love to have the franchise owner, sell this location to someone that has time to make this business better. Someone that has the time to work with their management, to ensure each day that the price and cost align, in addition to the tax amount being accurate each time my customers pays for their products. read more

KFC - The price of this sandwich $4.49, which I had to zoom in on to provide best resolution to see the price I was supposed to get. - Fast Food Near Me - Sandy, Utah

I have never gotten my full correct order in the few times I've been here. I typically order via an app or something to avoid this but that doesn't work either and found that they don't honor promos and discounts on the app here either. read more

I love this kfc. I come here a couple times a month and always get the same gentlemen at the drive thru. He is respectful and pleasant every time. read more

Cost is so high I at least expect the chicken to be fresh. Not when you open the box your like so disappointed. Definitely has gone down hill. read more

Best KFC in the valley. Kind and professional employees. You don't see this type of customer service as much these days. These days are Rock Stars. read more

I would give no stars if I could. We got two 2 piece boxes and they didn't give us a biscuit, they just replaced it with a falsely advertised chocolate chip cookie wrapper that contained cardboard and preservatives. They made us pull forward to wait when no one was behind us. Then they handed us our food and ran back inside leaving us utensil-less and napkin-less...... We just wanted a biscuit! That's not something KFC messes up. Colonel Sanders would be rolling over in his grave if he knew the poor quality his restaurant's standards have fallen into in 2022. At this point I'm just waiting for the food poisoning to kick in... read more

KFC - Garbage food - Fast Food Near Me - Sandy, Utah

Had the wings today. Came out a little gimmicky. Like they threw chicken on a plate and drizzle sauce over them. Appearance was not the best, but they tasted fine. Not the best wings, but they were OK. Weird they were deep fried and then served as wings. Just different. Not super spicy but a little kick. You today's mission was to get food fast. They did that. Took about 3 minutes. My medium drink was $2.30. Little expensive when other places are in the 1.00 to 1.50 range. read more

KFC - Wings for today. Just had that craving. - Fast Food Near Me - Sandy, Utah

I gave one stat for not so filled Cole slaw and the chicken strip so dry that it felt like chewing rubber. read more

KFC - Fast Food Near Me - Sandy, Utah

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Awful food. Ordered 8pc meal. Chicken soggy and fallling apart. Buns not fully cooked and doughy. Should have known better will never go back. You want chicken go to smiths and get 8 pieces plus potato and gravy for 1/3rd cost and it tastes much better read more

So went to drive up ordered including a large cold slaw guy hands to us get home and once again no cold slaw called was told I could drive all the way back so asked to speak to MG and surprise he said he is the Mg no apology just that he will put my name on a wall next time we go um after this being a second time never going back read more

They gave us half a container of Mac and cheese wtf are your employees doing? Probably sitting on their phone not doing crap! This Mac and cheese looks old it's stiff and half of it is gin on top of that WTF KFC! read more

KFC - Mac & Cheese They only gave us half of this dish and I'm kinda furious about it. WTF KFC! - Fast Food Near Me - Sandy, Utah

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That KFC taste. Nothing like it- i recommend for in a hurry or just don't feel like cooking & great for munchies!

Hi, I just thought that you may be interested in knowing that your Sandy Utah location WILL NOT take more than 2 orders through their drive through. With the current situation of lobby's being closed, I would think that any business is better than none. We are a local office of multiple people and for the 3rd time decided to give it another try. We have been there on multiple occasions with several orders and only once have they accommodated. We go out to lunch every day and we are VERY organized when ordering/paying. Today there was NO ONE else in the line to order or pick up so there should have been no problem in taking 4 orders, but the gal that went to pick up was told "no" by someone claiming to be the Manager. Be better KFC!! read more

They got the order wrong..instead of 4 pieces I got three and no beverage the taste is not the usual taste...KFC IS DETERIORATING...THEY WILL NOT LAST VERY LONG read more

Soooo slow and mute unless you have an hour to wait don't bother, placed an online order and still waited for 45 min

This place sucks. Takes for ever. Don't recommend. I've waited 35 minutes for 2 things with it not being busy. I see no one inside.

I went to this restaurant last night. Need cust service 2.0 . The night crew is totally useless and annoyin as well as rude! Don't waste your time or money! Go to their competitors instead. read more

I came in today 30 minutes after they opened to grab some biscuits. All the tables were dirty as well as the floor and the biscuits were hard and no up to expectations. Although the staff was very friendly I will not be returning to this specific store read more

I placed an order on li e, to pick up at 7pm, it was not ready until 7:50. I had already paid for the food, so had no choice but to wait. This is not the first time this has happened. Twice bitten.... read more

Hello, random person reading this review! I work at this KFC and I just wanna say, I completely understand your reviews. I'm not asking for sympathy, but our KFC is horribly understaffed all the time!! There's two wonderful managers that work 50-60 hour weeks, and about 8 employees under them. Most of them are young kids that don't respect their job and call in constantly! When there's two people trying to take care of 10-15 orders at once, it's kind of f***ing hard! We mess up! We're human! I promise, I nail about 95% of the orders perfectly! Again. I'm not asking for sympathy, just please try to understand it from our point of view. read more

I should have read the reviews. This was truly the worst chicken sandwich I've ever eaten. I asked if they were fresh and offered to wait. Was promised they were fresh. Ordered a spicy and a regular to try. They were dry and not fresh at all. I want to throw up on their doorstep. Do not eat here! read more

I went to get a $5 fill up an hour before close and got told they didn't have any fried chicken and only popcorn chicken. I'm disappointed that a chicken fast food place DIDNT HAVE ANY CHICKEN! I would give 0/zero stars but that's not possible, so I give them a 1/one. I usually love KFC but was fairly disappointed this last time and don't know if i'll go again anytime soon. :/ read more

I ordered fries and 12 piece chicken tenders and the order charge me! How does all that cost me 29 dollars. This place is a rip off!

Place is a pigpen. Tables not bussed or cleaned. Had to wait 5 minutes to get waited on. Ice machine not working. Forgot butter with order.

Disappointment. Zero customer service. This store just keeps putting out garbage because they don't accept any customer feedback to tell them that. Burnt chicken fingers, soggy fries, watered down drinks. Tried calling them, the number is a fax machine. Tried going through the drive thru and they said I have to speak to the manager. Manager wasn't there. Who is running the store? read more