I placed my order at the drive through. When I returned home, I found that I had received and paid for the wrong order. I returned to KFC the next day and explained what had happened. All the staff were extremely apologetic. They promptly replaced my order with some extras. It made my day. The Colonel would be proud. read more

Got the 8-pc fried chicken last night and there was a long brown crispy hair in the breading and the chicken was extremely soggy right when I got it. I wish I had looked at the reviews ahead of time because I spent $30 on this read more

I hadn't had KFC in a long time, and the chicken is nothing like what I remember. I recently had a bucket and a few weeks later a two-piece. Both times the chicken was bland; there didn't appear to be any seasoning. The extra crispy didn't have any crunch (nothing like Popeye's). Hard to understand why there was no perceptible seasoning. The pot pie, however, is a very satisfying meal. The crust is buttery and crisp, and the filling is generous. A very good meal for the price. The cole slaw is also good. This location has excellent service. Food is ready before I even have a chance to put my change in my wallet. Servers are efficient and friendly. I always feel like a valued customer. read more

This review is for the food only, since we ordered via DoorDash. The dasher got here 15 minutes after we ordered so it's not on them. 2:30 on a Wednesday. The chicken in my sandwich and the wedge fries both were cold and hard as a rock. Both seriously felt like they had been sitting in a bag for 24 hours. Dry chicken and mushy flavorless fries. Maybe they save the old stuff for delivery people, I have no idea but this was inedible. It's the only KFC in Marin. I'm going to Dave's hot chicken from now on its worth the drive read more

Today I stop here to get some kfc for my family I never have a problem here at till today with a guy he never give his name so I get to the store the guy was packing a order for delivery so I was waiting for him to finish and get my order so he start to pack another order a Girl come to the store and she was a door dash or uber eat I don't know but she ask for a costumer order so the guy attended her first and I told the guy hey I was here first to order something and he say you don't say anything so that's why I helped her so what make me mad and I told him that's not right I was here firsts and you never ask me if I ready to order or even when I get to the store to say I be right there with you nothing of that what that's a costumer service I work like DoorDash before and always make me wait at till they helping people are on store to order something at the same location but this guy just because was a young girl was helping her first even he start a discussion with me that I was mad that she just come to pick up a order yes but I was there wait for him for 2 min and this girl just come inside and helping her instantly so who don't get mad for that like I say I do before DoorDash and always make me wait so this guy continue arguing with me I ask for corporate number he refused to even take my order and say if I was mad can't he help me and I told him yes I get mad for you poor costumer service just because you see some tits you refuse to give a service to a guy and he say you are sick what I respond nope you are sick even the girl is more young than you you the sick person so if you have a problem before with this guy for same reason or be ready to have this type of problem when a yung girl from DoorDash or uber eats enter to the store be ready to continue wait to be attended I don't know if he was the manager or even was a girl African American I never have any issue with her but she and all the staff was laughing at me for something I was right because I was there waiting for the guy take my order what he refuse and not one else from the staff come to the counter to asked me if they can help me or try to minimize the issue not one have the right training to do a good costumer service or manager to resolve issues at the moment I work 5 years at subway when I was young I always do a great costumer service to everyone and that was something always the manager and district supervisor and owner told to us to do a great costumer service to everyone resolve issues the best way for costumer always return if they don't want to costumers get mad do better training to the team and don't forget we all have a job from everyone who consumed their food or product read more

KFC - This the guy with a poor costumer service and so sick to help first a young girls from DoorDash or uber eats - Fast Food Near Me - San Rafael, California

service is terrible and always close early like if ur gonna close at an earlier time change ur hours. drive thru people always have an attitude and have no manners. L store read more

Linta got my order done early and all dark meat when I called in. Great service and hardworking. Best KFC. No indoor dining still. I went inside to pick up my app order. Everything on point hot! Go warriors! read more

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I was quoted US dollars 49.50 for 12 wings (crispy) and a single order of mashed potatoes. I expressed my incredulity and walked out. Never in my life will I get that kind of money to that corporate greasy-spoon. read more

I just went through the drive-through ordered a seven dollar fill up. The girl just tried charging me almost $18 for it then when I call they pick up the phone and then hang up on me horrible place. read more

Really KFC? You charged me $36.04 for an 8 piece meal with two large sides and you couldn't provide me with a plate, butter, and honey? But you charged us for dinning in! And when we ask for it we get an attitude? Forget the fact that when we entered we have at least 2 people stare at us while the same rude employee takes his sweet old time doing whatever it was he was doing. Shame on management for not training their staff and shame on customers like me who pay those prices for 0 service and substandard food taste. read more

KFC - Fast Food Near Me - San Rafael, California

Ordered ahead on the mobile app, because apparently this location closes at 12 AM. I went to pick up my food around 10:30-11, the worker on the other end proceeds to say they don't do mobile orders. When I told her I had already paid for it, she didn't even try to explain how I could get my refund. Horrible customer service, do not order from here. Didn't get my food or a refund. read more

It's honestly ghetto. I took this picture of my chicken sandwich and when I opened it and I was so disappointed. The chicken was so small that the bread from the 2 buns were touching. I've ordered plenty of chicken sandwiches and this is the 1st time I've ever seen that. So small it should've been tossed out or used for something else. I really think this location in particular just isn't that great. But the next closest location is way up in Petaluma so we kinda have to settle for whatever we get at this location down here read more

KFC - The most pitiful, tiny Spicy Chicken Sandwich I've ever seen. More buns than chicken! This is a quality control issue. - Fast Food Near Me - San Rafael, California

I had a craving for chicken. I haven't had KFC in years. Everything was wrong. I requested the original . What I received was extra crispy. It was not warm it was cold. I requested a cola drink. It was flat. The only thing tasty was the biscuit. Will I go to second chance maybe read more

I wish I could give this place NO stars! We went through the drive through on Thursday night, Aug 6 at about 6:15 PM. The biscuits were doughy and undercooked. Yuck. The chicken strips were dry and tasteless. Not to mention the hair attached to them! YUCK! The original recipe was super greasy. The fries were terrible too. Someone please help this place!! read more

Typical KFC. Super fast service. There was quite a line of cars ahead but order went through pretty quickly. read more

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Terrible experience!!! This location says they close at 12am midnight. We did a mobile online pick order at 10:30pm and paid for it in advanced. We drove 15 min to go pick up our food and the people said they couldnt make my food because there was no one to cook the food. They said the cooks had already left for the night. If you location says they close 12am, how do you not have food at 10:30pm?!? The manager had the audacity to have an attitude with me when I tried to ask how to get a refund through their website. Terrible read more

Poo poo poo poo poo the food is poo. The service is poopy head. The ambiance is my butthole.

Ordered two breast pieces at the drive thru and ended up with thighs instead. I should have check before I left the drive thru but didn't and was not given a receipt either. I should already know that ordering chicken close to closing time is a risk as the chickens was not even hot but I was hungry otherwise I would have tossed it. Lesson learned. And I still recall how messy the inside was like a hangout for the homeless with unclean tables and dirty floors the last time I step inside. Parking can be a problem when it's busy as cars pack the drive thru during lunch hour that can prevent the park vehicles from getting out. The KCF at the Novato location has closed for a long while now and I think this one should be next if they don't get their act together. read more

Terrible service do not come here. The so called manager Lucas is very rude. I called because they made my order wrong and he began yelling at me telling me to bring it back to have it fixed. Gas is $5+ a gallon and I was already home by the time I noticed. I asked if he could give me a refund he stated no they can only remake it... No thanks! read more

Michael Pollan who? Popped inside 'cause the drive-thru line was long. Not a good idea. Even though there was a guy sweeping the floor, the place looked dirty. Found that the entire menu (KFC and Taco Bell) had calorie counts posted beside each item. Buzz-Kill!! Ordered 1 Honey BBQ snacker off the KFC Value Menu: * 210 Calories * 97 cents (tax included) It was delicious. I did not die from it. read more

Places an order online. Called when we got there ... no answer. Called 4 more times with no answer. Finally an employee came out to hand food to a food delivery service. Took the opportunity to ask why they didn't answer the phone. Too busy they said. So, 20 minutes late but got our food. Cold. Don't go here unless you know they have hired more staff. read more

Worst kfc place plus we got a family pack and asked for 8 plates . They said - 10? Sure give us 10.. they didn't give us ANY .. so we ended up eating the chicken at the park as no plates . They don't care . How are they still in business ??? read more

I occasionally stop in for lunch. It's always a pleasant experience. People working here are friendly. They recognize the regulars & it's nice to see/hear some friendly banter while the orders whiz by. My order is always correct, the food tastes just like I'm expecting KFC to taste. The bathroom is always clean too. I never use drive through so I won't comment, other than to say it would be nice if all the cars waiting in the drive through line would be thoughtful enough NOT to block the crosswalk in the back while they wait for their orders. read more

Online order curb side pick up, no one answers the phone, knocked on the door and saw two exployees at the check out counter, but no one answers the door either, has to go through drive thru... bad service read more

I asked for honey mustard sauce for our meals twice. Two towns later, opened our order and no sauce. Sucks.

Like I said , I got a Cajun Deep Fried turkey for thanksgiving. As expected it was wonderful, golden brown, more flavor than when we cook turkey. Big enough for 6 with lots of leftovers. I made one mistake. I bought gravy to replace our usual gravy because KFC's gravy can't be beat. One if the guest whom I told where the gravy was from , said I should have ordered the KFC mashed potatoes also, that my Mashed potatoes , though good , would have been more better with KFC's. Got to say, the dinner was a hit, the KFC turkey was a winner and overall a great experience. read more

So far so good this KFC gets my order right especially when it comes to requesting chicken all thighs. I'm from San Francisco and they refuse unless you tell them I'm a paying customer and been doing it for years. read more

I pulled into the drive-thru to order a K4 (Dbl Crunch Sandwich Combo) w/out mayo and 4 Chicken Littles (two w/out mayo). As I proceeded to ask the Team Member (TM) to make sure mayo was not added to the sandwiches because the last time I visited mayo was on my order, I was cut off by the TM - I assumed it was a delay. The TM repeated my order, and I didn't hear her say, "no mayo." As I reiterated "no mayo" she cut me off again. At this point, I became dissatisfied and requested her manager. I repeated "your manager" as she asked me, "Is there anything else?" several times. She ended with, "My manager is on break for 20 minutes." I drove up to her, and it was evident that she had an attitude with me because she did not speak to me, nor did she apologize for the inconvenience. She didn't ask me if I wanted condiments or asked me to make sure my order was correct. I felt as if she wanted me to leave immediately. I, then, called and spoke to "STEPHANIEL" who I assumed was the manager, who offered me two chicken littles. I've had several issues at this KFC, but this instance was beyond inappropriate and unprofessional. I plan to share this incident on social media. read more

I just went to pick up my order. And had the best experience with a woman name Sarah a beautiful big smiled short haired woman that was so kind to me. I usually have a very bad experience when coming to fast food restaurants because people hate their jobs or whatever it is. But this woman was so nice and really brighten my day. She deserves to be manager heck she deserves to be running the whole company. Because customer service is what it's all about read more

The worst KFC I have ever been to. The place is dirty, the bathroom are nasty, and the employees are rude ass people. Especially the big fat guy. They need to learn how to talk to their customers. I will definitely not going there again. Ever! read more

Me and my son went for lunch here. The ambiance seemed good. Ordered 2 plane chicken littles. They came loaded with mayo. No big deal. So I took them back and the young lady said. That's how they are! I said no. plane just meat and bread. So she took them to the garbage tossed them with attitude and said (in spanish) next time advise me first. Well I'm fluent in Spanish. Spoke withe the manager. She said oh she didn't understand. No problem with that. It was the attitude read more

Every once in while, I must have my KFC fix.....yesterday was the day. Nothing fancy....just a bucket of original and crispy fried chicken. So fat..........so bad .....but so gooood! read more

This is a revamped KFC and it is now a KFC-Taco Bell. I have already posted a review under the KFC, but felt the need to inform the Yelping public of the possibility of have a taco supreme or zesty nachos with you bucket'o'chicken and cole slaw. To make it short; one of the nastiest (food) wise of Taco bells I have been to. read more

Management is ridiculously rude, unprofessional, and absolutely no customer service. Training must be provided to staff here ASAP! During Oprah's promotion of free grilled chickens, they obviously weren't prepared and ran out of chickens & turned all customers away. But before that, we had to sign-up for rainchecks to receive a coupon for "Oprah's promotion" in the mail, which takes about a half a year to receive them. Once received, the coupons were only valid for one week or so and limited to 2 pcs. of teeny-weeny grilled chicken (manager's choice), 2 sides, a biscuit & med. soft drink. The biscuits were hard as rocks and sides were cold, so I guess manager's choice is picking out of the leftovers hmmmm???? Not sure if the chickens we got were really chicken or scraps. Too bad I can't rate below one star; otherwise, I would. Never go back here...soon to shutdown like every other fast food chain in Marin ~ wishful thinking! read more

My chicken had hair/feather on it still from the skin of the chicken, and the oil was old, the meat always comes out black n old, Mac and cheese was dry too. Not best place read more

YELP 100 CHALLENGE 2014 40/100 I've been many times on my lunch breaks but today was a sad experience. It was about an hour ago that I coworker & I visited this location for lunch. We noticed that some of the food and sodas tasted strongly of soap... Fast forward to present time and we both are nauseous and have major headaches. I called to inform the manager and it didn't seem like my complaint was taken very seriously. I got a half hearted apology but no real concern was shown. Here's to hoping I don't get even sicker from eating here! read more

I'm a little dissatisfied and disappointed due to my order tonight Dec. 31 2021. Right at the beginning I noticed that the young lady that took my order was not too efficient. After my two orders of chicken I asked her for a SIDE ORDER of coleslaw. Anyway she did mention that they were out of coleslaw, so I replied ok then disregard. I realized that after I left I did not check my order. So when I got home she had given me a side order of mash potatoes, which I didn't want. Not happy at all, now I got 3 mashed potatoes. One with my order of chicken and another with the chicken sandwich. I feel maybe she should of repeat the order back to me and check if it's correct. That's why she's getting a Bad review. Hope not to eat KFC chicken for a Long time. read more

Pretty poor execution for a Taco Bell. Maybe the KFC menu distracts from speed and food quality. Extremely slow. Definitely not faster to go inside vs. waiting in drive through line. Find another TB. read more

Very quick service. But just a reminder ALWAYS DOUBLE CHECK WHAT YOU GOT! Received my order missing all the dipping sauces ,cookie, revived a wrong item, and the soda was just carbonated water. read more

Very surprised with this place . Always busy and food pretty fresh. Love the grilled chicken