I have been to this KFC location many times because its so excellent. The fried chicken is always good, excellent and the service is always top notch. My orders are always correct and the staff are friendly. The store is clean, with a small seating area, usually no music and some cool KFC artwork in the store. I highly recommend this KFC location. There is a small parking lot for online ordering. Delicious food and great service! read more

I ordered yesterday 8 pcs family meal, all dark meat. When I get back home, 2 breast were given. Please, next time pay attention to what customer ordered! Its a basic English. I even ask them again before I left. Waste of time if I need to swing back. No more next time, I go to other branches of kfc. Also next time you order, check feedback first on yelp! read more

Had to wait a little longer for my wings so they refunded me the entire order. Wings and popcorn chicken came out good as well.

Straight dog sh@t. They sell day old chicken tenders and try to pass them off as fresh. Simply check your order cause my chicken wasn't cooked fresh. The slaw,wedge fries and biscuit was on point. read more

KFC - Fast Food Near Me - Redwood City, California

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Ordered 5 pieces tenders appeared day old and 2 pieces were half eaten. This is health hazard. Where is manager as they could be criminally liable read more

The staff is great here, they smiled like they didn't mind being here. I love the pot pies. read more

KFC - Fast Food Near Me - Redwood City, California

Although, there are many places that serve a much better quality of chicken and sides. KFC is the go to if you want to stay within a family budget and still get a decent meal. With inflation bringing the cost of food to an all time high. I wanted something quick and affordable to eat. Like most folks, I don't want to spend an armor and a leg, just to get a decent meal every night. Thats when KFC came to mind. They offer their traditional menu meals. So I got the classic chicken Combo: a 6 piece meal with three traditional sides. With this particular Location, I did an online Uber order and pick-up. It was raining pretty heavily and I did not want to wait there longer than I needed to. Although the sides were much smaller than I expected. It did the job and I had plenty of leftovers. I ordered the: mac & cheese, corn, and mashed potatoes with gravy. The sides look like they came from the kids menu. The chicken was pretty darn salty, but it was moist and the crispy chicken was definitely crispy. The service was friendly and the young lady at the counter, greeted me with a smile and friendly attitude. The ambience was busy, but this location was clean and organized. No one goes to KFC to get the best meal of the night or of the week. But you go for convenience and affordability and that's definitely what I got. I have no problem going back on a day where I don't want to cook and I don't want to spend a lot of money. My personal recommendation is to always do an online order. That way it's quick and convenient for all parties. read more

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Over priced . Tried the waffles . Absolutely horrible. Cold ,mushy and tasteless. Chicken tenders weren't. read more

If you are using the drive through, better check your food. They will charge you for the food but will not give you what you ordered. This has happened here more than once. Call it incompetence or willfully hurting the customers. The staff here is definitely not helping KFC. The yelp ratings are pretty accurate. read more

very great service, amazing food very fresh and delicious. They were really patient and fast at making the food

I ordered a digital special, 5 pieces of chicken, 2 sides, (fries and coleslaw) 2 biscuits, 2 drinks Great price and had it ready shortly after I got to the store I enjoyed everything read more

Wow. Online ordering. How can you not be able to order mashed potatoes at a KFC? Everyone else was satisfied with their greasy fried chicken - consistent, they knew what they were getting - but how they not have mashed potatoes? Had to settle for Cole slaw. Other locations have them available, but miles further away. The chicken nugget on a biscuit used to be so good. They just gone over the edge with preservatives and filler that it doesn't even taste like food anymore. Trashed it. I have no more reasons for never come back. read more

The best service I've ever had since the last time I ate at a kfc restaurant everything was worth it ! Loved their costumer service the ambiance was amazing, place clean !! Excellent service definitely coming back soon! read more

terrible service, person did not understand a word of english and completely screwed up the order, and then gave us someone else's order. We had to drive to Milbrae to get our chicken. do not go to the redwood city el camino real location. read more

This place lacks customer service. They got my order wrong, they don't provide utensils, you ask for utensils and still just bring out napkins, they don't give you the dipping sauces you asked for, they slice open the dipping sauces and put them in your bag. It's like they're intentionally malicious here. read more

I picked up two Pot Pies tonight. Where is the Chicken??? There were about 5 Very small pieces of Schreaded chicken! And the rest potatoes carrots and gravy! The pot pies used to be filled with a little of pieces of chicken! Won't be going back to Redwood City/ El Camino Real store read more

I had a good service like 3 months ago, this place has gone to shiiii respectfully the food especially the chicken is so undersized not well cooked and overall the customer service is bad, how hard is it for the employees to speak English not have to deal with confusion read more

This KFC is totally worthless and should be closed forever. My food orders here have been wrong on several occasions. Usually Cold, missing sides, when McDonald's taste better you know you're in trouble! read more

Oh KFC, how I miss your Hot Wings. I used to be a super devout hot wing lover that I eat KFC 20 piece hot wings all by myself at least once a week but ever since KFC in their infinite wisdom decided to remove Hot Wings and replace with the subpar new wings in flavor I've not gone back for years. Finally while hungry I decided to try the wings in Nashville Hot flavor one more time and I just had to kick myself for even bothering to try again. It's the same hard breading. I also didn't like the price on the drive thru board being different from the actual price. Either update the board or just honor the price on the board. read more

KFC - 6 Kentucky Fried Wings Nashville Hot - Fast Food Near Me - Redwood City, California

Do not go to this KFC! They stole my card information and tried using it to make personal purchases after I went to purchase food yesterday in the evening through the drive thru. This is really unethical and management needs to take a look at this and fire those involved who were working the drive thru yesterday in the evening. read more

I don't know who made the batch of chicken tenders that I ordered, but they were phenomenal, perfectly seasoned with a mouthfull of flavor each bite! The service was quick even during a rush and everyone who helped me out was super nice and polite going above and beyond with their services. The resturant itself has many oppurtunities for seating to occupy while eating or waiting for your order. The restuarnt was clean and provided a welcoming ambiance thanks to the friendly staff. read more

I should have read the reviews before coming here. Pull up to the window and they tell me that there is no dark meat available. Wait is 15 mins. Sure, I pull to the side and patiently wait for my food. 20 mins passed by with no update. I walk up the window to see four employees standing around chatting. I ask for an update, and to my surprise was told that it was going to be another 9 mins. I asked him why this was the case and he informed me that it is taking longer to cook than expected, and that it was rush hour. If that was really the case, shouldn't you have prepared for this exact situation ahead of time? After waiting a total of 35 (!) mins, I was finally called over to retrieve my order. To my dismay, not only was the chicken poorly breaded, but looked very undercooked. I was absolutely livid. I returned the chicken and requested for a refund for my order, only to be met with an attitude and disapproving looks by the employees. How about have some pride in what you do, and deliver better service and product? Employees definitely need to be re-trained. No surprises though since the bulk of them look like high school kids. If you think I am being hyperbolic, I implore you to read the other reviews below mine. Save yourself the trouble and look elsewhere. read more

There is definitely better chicken b out for the price it's not bad the chicken was ok 5.5/10 macaroni 6.7/10 biscuit 7/10. But there is wayyy better chicken like Vons. The service kinda sucked the lady was super spacey and it took 10 minutes isn't it fast food ? read more

YELP really needs "zero star" rating category. This KFC in Redwood City really, really s***ks! 1. We Door-dashed an order about a month ago. We had ordered Coke with the order, but instead got some other drink; it might have been Dr. Pepper (not sure though). 2. A couple weeks, we Door-dashed another order (because we don't learn from our mistakes). We ordered chicken breast and wings. This time we got hamburgers and some other stuff; clearly they gave us someone else's order. We thought Door-dash messed up, but the order ticket that was taped to the order had our name and our chicken meal order. Some careless loser a-hole at KFC stuck our ticket to the wrong order. I hope we have learned our lesson this time around, and will try to remember to NEVER EVER order from this KFC again. read more

We've ordered the pot pies many times and they were very good. The ones we had tonight had almost no filling-all crust! There was less than 1/2 cup of filling and mine had one small piece of chicken. read more

This dump has the worst customer service ever. Buyer beware! If you use a credit card, make sure you get it back! I went to the drive-through window, made my purchase, and the girl neglected to give me back my card and of course I forgot it. If she would've given it to me before she handed me the food that would've been fine. Anyway, I called them and ask them if they had my card and they did. I went back the next day to pick it up and it went actually into the store. They had a stack of cards that people had left behind. I made a comment to her that they should be more careful to give them back to the people before they give them their food. And she said that's not my fault, you forgot your card that's on you. I don't think this is so much about a blame game, but if you see that you have a stack of like 5 to 7 cards left behind and I'm sure this isn't the first time, it might be a good idea to take a look at rethinking how you do your customer service. Not to mention that the employee wasn't willing to own any of it. Sure, I should've realized I didn't get my card back. But by the same token, if you're handing me food and you've got a stack of cards there from people who left them behind right next to the register, that's where all of them were kept... Not in a safe, not in an office, put in a place where any employee could just go snag one and use it, anyway, if you're seeing that at your register, doesn't it make sense to think about? How can I make this not happen again? Lesson learned on my part! read more

Visited KFC at 9:10 pm on a Monday night. Pulled up to drive thru order area and waited for a few seconds but got no greeting. Figured maybe the monitor was broken so pulled up to the window. Everything inside was on, but no employees visible. Waited approximately 10 mins. But no one ever came to the window. Hours posted on the window way drive thru is open until 10 pm. I don't typically eat at KFC but was craving it today. Wasn't meant to be I guess. Waste of time. read more

KFC - Fast Food Near Me - Redwood City, California

I went to this location as it is somewhat close to my job and drove there to pick up lunch and wish I would of peeped inside the container they put these in before driving back to work only to realize this stuff was burnt. waste of time, gas and money because I had to throw it out. read more

KFC - Louisiana Nashville Hot Tenders Combo - Fast Food Near Me - Redwood City, California

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First time they forgot a side/drink/napkins/utensils so I had to ask for that. Second time they were closed on a day that they did not say they're going to be closed (day before thanksgiving I think). Third time, they did not give me a receipt at the time of purchase/food handed to me and I had to ask for it afterwards. I pointed to the sign that said "DID YOU GET YOUR RECEIPT? IF NOT, YOUR MEAL IS FREE!" - and they not only refused to refund my money, they wouldn't do anything. Told me to make a special trip the next day 5pm to speak with a manager. When I called back that evening, to speak with a manager, they not only complained to me for filing a complaint, but they told me they "didn't care" and "didn't understand what my problem is". My problem is you have a goddamn sign and it's the principle of the matter - they did not give me a receipt, my meal is free. Stay away. read more

KFC - Fast Food Near Me - Redwood City, California

I'd give no stars if possible Never have the wing, out of most stuff including soda favors... The wait time is also unusual for kfc. This location needs a new manager/ owner read more

CAUTION, this store has a bad guy!!!! I ordered 2 combos on drive-through, he gave me one only, I checked the paper bag and asked him why only one box, he said he have put all in one box. And he said he need my card one more time. Back to home I found one combo only, but be charged twice! read more

KFC - Fast Food Near Me - Redwood City, California

Their fried chicken is usually kind of soggy and limp. Do not recommend. On the other hand the staff is always nice and get your order right. read more

If I needed to use a metaphor to describe the quality of the food at this location it would be compared to taste like crap. They could not get the order complete or correct the original recipe chicken tasted like I took a tablespoon of salt, and that was on one piece of chicken. I would not recommend this location to anybody based on the price you definitely do not get your moneys worth, and when I offered to my dog when they sniff it and walk away, that should give you an idea the only thing good about this place where are the biscuits but how can you screw up biscuits? read more

DO NOT BUT FOOD FRIM THIS DIRTY SCAM ASS RESTAURANT! I ordered my food on KFC app, never recdifved my order and the manager wants to tell me i received it and that he will not give me a refund unless i can bring in receipt. How in the hell will I have a receipt if i didn't receive the goddam food? then he proceeds to hang up in my face! very disrespectful. The establishment is always dirty as fuck and the staff are rude as fuck! avoid at all costs! i'm calling corporate next. yall just royally fucked up read more

1st time I order for delivery and it's was fast and it got here earlier! The girl who deliver the food is really nice ! read more

KFC - Fast Food Near Me - Redwood City, California

Im went in for a quick bite at about 615 on a Fri evening. The woman Manager yelling at the employees in Spanish while taking my order telling them she was going to send them home. Her focus on the other employees was more important than her customers. read more

It's been a while since I had some KFC so I decided to give it a try. Ordered the 8 pc variety in original. It is supposed to be 2 breasts, 2 drums, 2 thighs and 2 wings. That is also what the sticker on the outside of the quick pick up bag says. Went into the store, they handed me the bag, didn't say they were out of anything but when I got home and opened the bucket I found there were no breasts, and they substituted things as the replacement. Breasts are my favorite piece of chicken so I was disappointed. And very bummed. read more

KFC - Fast Food Near Me - Redwood City, California

First I am handicapped and so I parked in the handicap space. But when tried the door by the space it was locked. So I had to walk all the way around the building and when asked they just flippedly said oh the back door we lock. So what is the handicap space for? So I guess kfc is NOT handicapp accessible so if your handicapped don't go there EVER. read more

Order was someone elses We ordered 70$ worth of food got 20$ Manager would not come to phone Uber driver was on his way to next order Employee on phone was helpless Dinner 1/28/2021 7 pm Please order else well read more

I went today 17 October with my daughter and we weren't sure what we wanted. I told the guy and he was very friendly about it. He came back again and I told him we were still looking but there was no one in line behind us. His Supervisor then came on with a a very thick accent, but what I did understand was her saying, "we have a Lobby if you're not sure what want". I had even told her there was absolutely no one behind us before she even said that. I gave her the order and I asked the friendly guy at the window what is name was. He said Brian. I told him he was very nice and friendly but his supervisor was very rude. He seemed to try to avoid the topic. I can't blame him because he probably thought he would get in trouble. I think that is awful service since you don't come to a drive through to go into the restaurant. That's the whole idea of the drive through. I can see if people were waiting but there was absolutely no one there. I can see why this place has only 2 stars and if it weren't for Brian, I would have given it 1 star! read more