Geez some rough reviews. Located near the interchange of routes 82 & 84 results in an easy to access location. Decent on site parking and dinning room, plus 2 lanes to order drive thru. My order a simple iced coffee via the mobile application, pleasant interaction with the cashier and person handing me the beverage, but the cashier did present my order on the opposite order screen at the drive thru. For me getting in and out via Main Street was not an issue, and it provided easy access to route 84 so that could reach route 280. I mostly just order beverages, and the occasional Egg McMuffin at McDonalds $MCD . Btw McRibs are back on November 11, 2025. read more

I had an online order mishap that was only handled correctly once I spoke with JP, the location supervisor. JP thoroughly explained what happened with my order and gave a solution on how to avoid it from happening again. He also assured me that the problem will be resolved and in what manner (providing me with two different scenarios of what to expect). The issue that I have is with the location manager, Mariela. When initially trying to figure out what went wrong with my order she gave no good explanation, just quick, short, sharp answers and she was very pushy and rude about it. The lines were a disaster inside and outside and other people inside were also complaining about their orders (which most likely explains the poor customer service I received). What could improve here is proper management training or observation into Mariela's role to ensure paying customers are receiving adequate interactions and experiences. I understand establishments get busy but as a paying customer, when problems arise, we just want to be heard, understand what went wrong and be provided a solution to the problem. read more

This location has been remodeled and looks great. Unfortunately, it is located in area that is in the middle of so much extensive development and construction. that there's only one way in and one way out, of the area. Be careful of all the potholes, closures, and construction zones. The Good: the two young ladies that I interacted with, One was in the drive-through and one was during the order pick up. Both had good energy and made great small talk. They were engaging and friendly. The food was warm. The fries were crispy and the nuggets were what I was craving. it's McDonald's, so it served a purpose for our immediate cravings. The Bad: I originally asked for the small and apparently McDonald's no longer serves small meals anymore. Apparently, it's only medium and large. Maybe it's because I haven't eaten McDonald's in years. But since when has the small been removed from the menu? That's not even the half of it. the medium, literally looks like the size of a small meal. The lemonade was so sweet. I only had about a quarter of it before I had to put it aside. It was as if they took a pound of sugar and mixed it in with lemonade powder. What the heck is an up-charge?! They charge me extra on a drink and had I noticed it before I drove away. I would've returned it. Why is there an up-charge for lemonade? These prices are not worth the quality of the meals. To summarize my experience: nice, friendly staff. Food was hot and ready. Oh! The lines moved quite quickly, which I can also appreciate. But the not so good, outweighs the positive. I think it's just a good reminder to either go healthier, or hold the cravings so you can get something that's worth the value. read more

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Beware!! If you order late at night through DoorDash please be aware that McDonald's employees will purposely do your order wrong. I ordered 2 cheeseburgers and 1 large fries. They sent 2 McChickens and 1 small fries. Total opposite. I was just glad they sent the food after a long shift. I take a bite of the McChicken it had a bunch of of onion but McChicken don't have onion. After that I couldn't even keep eating thinking that they probably did something else to my food. Out of spite. Unless someone magically ordered exactly the opposite of my order at the exact same time as me with the same exact delivery time. Very unlikely. read more

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Soooooo slow. We came on a Friday night around 5pm and it was packed, no curbside pick up spots left and had to circle twice to get a normal parking spot. Ordered via the mobile app for counter pick up and it took about 40 minutes to get two Happy Meals, chicken nuggets and a mcvalue meal. When anyone asked employees for updates on their orders they sometimes ignored and didn't even acknowledge with a "not sure" response. The last time we came around lunchtime on a weekend it wasn't too crowded and STILL a very long wait for our orders. I do appreciate the play center but don't recommend this location if you're looking for decently quick food. read more

After 11pm limited seating mostly togo orders. Wait for food is long and slow, fries were sitting for awhile warm but not crispy read more

Curbside pick up waiting for 30 minutes even they're not busy. No one even focus on the job. It's

I had one of the worst fast-food experiences I've ever had at the McDonald's on 185 Chestnut St in Redwood City. I'm from San Francisco but was visiting my mother-in-law at her retirement home nearby and stopped to grab food. I had redeemed a lot of points in the McDonald's app for a Filet-O-Fish sandwich and selected drive-thru pickup. I also had cash to buy my mother-in-law a separate meal, so when I got to the drive-thru I politely asked if I could pick up my mobile order and place a regular order with cash. The employee immediately started yelling at me saying, "NO! We don't do multiple orders!" I calmly tried to explain that I was just placing one regular order and picking up my mobile order at the same time. She kept yelling "NOOO! HOW MANY THINGS DO YOU WANT?!" My boyfriend even repeated the explanation, telling her it was just one order we were placing plus picking up the mobile order. Suddenly her tone changed and she said "Oh... what do you want?" I ordered a $6 McDouble meal with a Coke and asked for a Spicy McChicken meal. She asked what drink I wanted, I said Dr Pepper, and then she yelled that they don't have Dr Pepper. She also said they only had the regular McChicken, not spicy, even though she had just asked if I wanted the McChicken meal instead. She never told me the total for the order -- she just abruptly said "THANK YOU!" and moved us forward. When I later looked at the receipt, I realized she didn't even ring it up as the meals I asked for. Instead of the $6 meal and the $5 meal she mentioned, I was charged for separate items and almost paid around $20. She didn't charge it as a McChicken meal at all and basically overcharged me without explaining anything. On top of the terrible service, the Filet-O-Fish from my mobile order was completely cold. I had redeemed a lot of points for it and it clearly had been sitting there for a long time. I understand people have bad days, but screaming at customers, being rude the entire time, and then ringing up the order incorrectly is unacceptable. I will never return to this location again. read more

Service at this location is awful. When ordering inside, I had to wait 45 min for my food. For whatever reason, they were ignoring customers inside and prioritizing drive thru. Another time, i went in the drive thru and no one replied to me on the radio. I drove forward to the window and the lady yelled at me that i needed to order at the radio. I told her no one said anything but she kept saying it was my fault. Do yourself a favor and go to the location on Woodside Rd. McDonalds should close this location or at least fire the managers here and hire competent managers who can manage the workers read more

Fast food my ass. Understaffed,overpriced and slow mediocre food are the highlights. Kiosks are a joke and user unfriendly It took me 20 minutes to get a big mac meal . Fry's were cold, bun was stale. read more

Terrible service! They don't know the products, throw the coins out of the window, really it's the worst place of the mc Donald's around! If I could give 0 stars that would be more accurate read more

McDonald's - Burgers Near Me - Redwood City, California

I hadn't been to this McDonald's in a while and decided to stop by and check it out again, but the experience was extremely disappointing. The employee taking my order was rushed, rude, and unclear, which resulted in my order being completely wrong. When I got to the window and tried to explain the issue, instead of helping fix it, the employe threatened to "send me back around" if I didn't order correctly next time. On top of that, my drinks were the wrong size and I was missing an entire meal. Rather than trying to resolve the mistake, the staff continued arguing and claimed that I was the one at fault for not speaking clearly. Keep in mind I was in a full car, and everyone inside clearly heard my order. Customer service like this is unacceptable. I would recommend avoiding this location it's worth driving a little farther to the McDonald's on Woodside Rd instead. read more

Horrible experience! Ordered a mobile order for curbside pick up but didn't receive some of my items which I noticed once I got home. When I returned minutes later, I was immediately received with the lady giving me attitude and once I explained what happened she searched it up but the order wouldn't show in their system apparently. I showed her my receipt where it showed my order, the number, the time, and how much I paid but her response was that my explanation didn't match up to the receipt since "it says drive thru" and I said I got it through curbside. At this point she was basically saying it wasn't true and that I was lying. The last thing she said was why I didn't stay waiting in curbside which showed she wasn't even paying attention to what I was even saying and after explaining once again, she responded with saying it doesn't show in the system but she would still do the order again, which is when I just told her to not bother and drove away. It is truly so unfortunate that money was wasted and still didn't get my food. Even though I could've at the end, it was not worth it. That woman was nothing but disrespectful from the very beginning. read more

Good food. The park is fun for the kids. What I don't understand is why they charge you more for lemonade now. They refused to give me a lemonade because I was supposed to ask for it when I ordered it? I never had this happen at other McDonalds. read more

McDonald's - Great service,tasty food,overall 9/10 - Burgers Near Me - Redwood City, California

This McDonald's socks. I hate this place. They canceled my mobile order for breakfast BEFORE they stopped serving the items I ordered. Unfortunately these reviews will only serve as a place to whine as this McDonald's will do NOTHING to better their customer service. All lead staff at this location have some sort of power trip and get off on being rude to customers. read more

The guy at the drive thru at night is high on some sort of drug he tweaks out and messes up your order while making the whole drive through wait repeating the same sentence over and over . This is unacceptable behavior, 45 minutes for a burger and fries? Theres two cars in front of me wheres the management at? All you hear is give me one second give me one second for 20 minutes straight. I come here oftenly and see this guy high and doesn't know how to work under pressure read more

I know McDonald is not famous for its good service but this one is still way much lower than my already very low expectations. There are no straws, no napkins, and the ketchup tap is not working. The waitress at the front desk looks like she is at a funeral or everyone owes her one million dollars. read more

This McDonald's is right off of Woodside Road. It has a small parking lot and a drive thru. I haven't been inside but have done drive thru a few times and it's been quick and efficient. They do have some (limited?) breakfast past 10am or whatever their cutoff is so you can always ask if they have your favorite breakfast item. I got a bacon egg and cheese McGriddle recently which is my go to and I like how crispy the bacon is. The pancakes are a tiny bit too sweet if I had to critique it, but that's okay I will still enjoy it! read more

One of the best location for fastfood. The food was brought to my table and it looks pretty clean compared with many others locations.

Once again, driving through for a pair of diet sodas. We were properly greeted at the drive-thru speaker and then again at the window. The cashier repeated our ordered, collected our payment, and handed back our change, all with a smile and great eye contact. At the pick-up window, the drinks were handed to me one at a time and not in a rush. Sometimes it's so fast, I'm afraid that I'll squeeze to firmly and pop a lid right off. We were thanked for visiting and drove off smiling. Ronald McDonald would be proud. read more

If I can give zero stars, I would first off and up charge for an orange juice filled halfway is ridiculous and when I asked for more, they say that's how it comes. How am I going to pay five dollars extra for a drink? Halfway full makes no sense definitely would not ever come back to this location again with the fat manager. read more

This McDonald's location is a Train Wreck. I went there the other day ordered them small mocha frappe and got a caramel frappe. I pointed this out too the person at the window serving it. She said it was a mocha frappe. I said what does that look like on top? It's caramel not mocha. All the clerk wanted to do was argue about it. They finally supposedly fixed it. So I drove away only to find out they did not blend it properly. Turned out to be mostly ice in the bottom half of the drink. They do this quite often at this location screw it up. Not to mention how many times they just playing don't hear you correctly and screw the order up that way I'm done with them. My suggestion is don't eat here. read more

Don't come here I caught h pylori here from eating the bacon egg and cheese biscuits. Somebody there is not washing their hands.

Horrible horrible experience. The staff could not have been ruder. I couldn't get anyone to help me and when I did, they just told me to wait my turn. I would give them negative stars if I could. read more

Brand new beautiful Mcdonald's. Looking forward to trying it. 11:40 am, Cold stale fries and Chicken Mc Nuggets. Do not recommend this restaurant. Very disappointed read more

!!AVOID!! This establishment is full of thieves! On 11/12/24, I went through the drive-thru at your location to purchase two meals that totaled just under $20. I handed the cashier $40 (two $20 bills), but she only gave me back $1 and some change. I immediately told her that I had given her $40, but she looked at me as if I was trying to scam her and called a manager to open the register. (First window register, KS#13 and Side1 on receipt) They asked me to move to the mobile pick-up station while they "counted the register." After waiting about 10 minutes, the manager came out and told me that the register didn't show the extra $20--in fact, she claimed the register was short. I asked her to check the cameras because this felt unfair and shady. Her response? "If you want to see the cameras, you'll need a warrant from the police." At this point, it felt like $20 had been stolen from me, whether by mistake or otherwise. Counting money is the cashier's main responsibility, and this situation showed clear incompetence. I then asked the manager to file a complaint against the cashier. She handed me a bright green card with a phone number for someone named "JP." I called JP, hoping they'd understand where I was coming from as a customer. I was promised the issue would be looked into, and I'd get a call back within three business days. This happened on a Tuesday, so I expected a call by Friday. It's now been two weeks, and I've heard nothing. What's even more concerning is that if this happened to me, how many other customers might have been affected? This isn't just about $20--it's about fairness and accountability. I trusted your team to handle this situation professionally, but instead, I feel ignored and disrespected. I'd like to see this matter resolved and hear what steps are being taken to prevent this from happening to others. read more

the play structure at this mcdonald's is larger than the norm...kids can play for hours and not want to leave...only issue is the food...fries tasted old and wasn't hot...food quality doesn't seem to be fresh and hot like other locations... read more

McDonald's - play area - Burgers Near Me - Redwood City, California

They screwed up my order AGAIN! I paid for 40 nuggets, got 20 . Shouldn't have to check order...maybe if they hired somebody who could count read more

horrible customer service, charged us 6 burgers and when we complaines nicely, the procceded to raise their voice and say it was our fault, but we were helped hy a cashier while ordering. they didn't want to refund us. DO NOT EAT AT THIS LOCATION. read more

They got my order wrong. SMH they need serious training because they seem to just add whatever they feel like it

Go to another location if you can. The workers here have no respect for customers. I just went here and asked for a sauce to go with my food. First, they refused. Then told me that it was going to be 25 cents. When I had the money ready, they told me there is a four minimum. Even the drive thru worker looked confused. When you start making little rules on the spot, it shows. Go elsewhere for food, there's other McDonald's nearby. read more

Customer service is terrible. ALWAYS mess up on your order. Very unprofessional. Manager always makes it seem like it's your fault the order was wrong. AVOID THIS PLACE!! read more

Twice I got soggy not crisp fries. And, once they gave me my meal but it was missing fries. I drove back and told them they didn't give me my fries. The manager didn't even say sorry. She just said do you have your receipt? read more

Like you all, I keep coming here for convenience. The lady manager is very argumentive so much that she did not even realize she was in the wrong on both counts by both arguing about the wrong issues when issue was about my Caramel Frappe ordered with extra drizzle on whip cream only that came drizzle on top, sides everywhere and even inside the cup by far too sweet and the fries I did not want but was charged for. Only requiring my refund for the fries & the drink made properly, the manager oddly took my my perfectly fine two McNuggets orders threw them away only to replace them . When I told her the correct issue of charging me fries I did not want what did big mamma do? She started arguing & blaming me for her staffs' order mistakes then finally did the fries refund and frappe correction. Premature Signs of meltdown possibly? She seriously needs to get her temper, cognitive abilities and put her mouth in check because in this day she may meet somebody beyond her match. Hoping not though. read more

I ordered my food in drive thru. Manager asked me to pull forward I said no thank you I'll wait here. She said, "Sir you need to pull forward your holding the line up." I said I was here first lady I'm sorry but I'll wait here. She said, "Okay I'll call the police." She LITERALLY called the police because I wouldn't pull forward. Please fire her she obviously doesn't respect McDonald's customers. Not returning to this location. In and Out for me or another McDonald's. read more

Horrible experience, I ordered through mobile curb side pick up thinking that it was faster but end up to be worse , I waited for 20 mins on the curb side, then I decided to go inside and nobody we'll help me , ended up waiting 30 mins for a cup of coffee, so sad never will go back to this location read more

Service inside is not its best. Online pick up orders is your best option as those seem to take priority and come with better service. I once order a biscuit, cheese and bacon sandwich. It took 30 minutes. If you have JPs numbers , please let me know. read more

If I could rate this anything lower than one star I would do so happily! I had Ordered two sausage mcgriddle's at five in the morning and after they dropped my card on the dirty drive threw floor they kept my card and completely forgot to give it Back. But that's not the best part... I asked for one thing of syrup to go with my pancake buns on my McGriddes and they told me "no! You did not order pancakes or a breakfast item" I laughed in their face and demanded my money back which she at first refused to do! What kind of bogus scam is bc Donald's trying to pull?! I ordered 2 sausage McGriddles... and last I checked they come with pancakes as buns read more

McDonald's - My proof of shit survive - Burgers Near Me - Redwood City, California

Ordered online here & they couldn't take my QR code & messed up my order & had to come back. Fries were drier than California drought in 2015. McChicken was floppy af. Dude really didn't believe it was my order when I had a whole QR code that they didn't wanna even bother scanning. read more

It's 11 pm went to get food very quickly and it was closed supposed to to be open 24/7