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    KFC

    1.4 (59 reviews)
    Open 10:00 am - 11:00 pm

    Order KFC Takeout or Delivery

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    I am writing to express my disappointment regarding a recent order I placed through the KFC app. I ordered three chicken sandwiches and specifically requested that all of them be made without mayonnaise. Because one of my children has an allergy to mayonnaise, I went inside the restaurant personally to confirm the sandwiches had been prepared correctly before leaving. After checking the order, I found that mayonnaise had been added to all three sandwiches despite the special instructions clearly stating otherwise. I brought this to the staff's attention, and I was told the sandwiches would be remade. However, when I checked them again, it appeared that the mayonnaise had simply been wiped off rather than the sandwiches being freshly prepared. This was extremely concerning, especially given that this involved a food allergy and could have caused a serious health issue. I expect much better attention to customer safety and food handling, especially when special dietary requests are involved. I hope this issue is taken seriously so that another family does not experience the same situation. Below are some photos of the horrible employee!

    Tiny tender
    Frankie M.

    Last time ever! Ordered the 5 pc tenders and i remember them being a good size. The 5 i got don't make 2 of the ones they had (see pics) the price keeps getting big and the food is not there yet .. No more KFC for me ... even the chicken shrank!

    Spicy Chicken Sandwich + Nuggets Big Box Meal
    Alex R.

    Ordered food from here through doordash, I know when I receive my food I don't expect it to still be hot, but I still expect to have good quality food. When I bit into my sandwich it was hard felt like I was eating plastic so I went heated it up and still when I bit into it a second time it felt like plastic so I ripped open the chicken and it might be hard to see through the camera but you definitely can see it in real life the smaller piece of chicken is grey! It's completely inedible and the chicken is grey! At least my chicken nuggets were good but my sandwich? Trash. Not to mention I heated up my biscuit too and it's just not getting any better for me. Don't waste ur time or money on KFC chicken sandwiches. Will be the first and last time I do.

    Receipt
    Ashley G.

    I went through the drive through when it was cold and raining and was told that I can't order a family pack in the drive thru and that I have to order it inside. I won't be coming back.

    Thigh instead of chicken breast that I ordered. I went back for the chicken breast they didn't have any and wouldn't be making any more @8pm
    Maria H.

    Horrible employees especially the cashier/team member Kaitlyn!! No customer service whatsoever. They always lock the doors inside and close early. By almost 8pm they never have chicken breast because they're closing and don't want to make anymore. The hours online say 11pm close..? This last time I came 6/27/2022 we waited in drive thru at 7:58pm. The cashier on the speaker KAITLYN very rudely said we only have leg and thighs after asking for a chicken breast meal. Okaaayy. So we ordered a 3 piece tender meal. Once we get to the window we realize we didn't ask for mashed potatoes instead of the fries it comes with. As we get to the window she tells us the total and my boyfriend very kindly asks her if she can switch the fries out for mashed potatoes. She straight up says "No. We already packed it". My boyfriend just looked at her for a second and asked again she tells him the same thing. I am shocked that she says no so I look at her and I say "what do you mean? You can't just switch it??" She looks at me and says "huh?" So I repeat my self and she still says NO. I was too stunned to say anything else at her complete rudeness, laziness and lack of customer service. She didn't even hand us the food yet so there was no good reason it couldn't be switched. My boyfriend will be having a procedure done in a few days and is supposed to be eating only soft foods that's why we wanted extra mashed potatoes since it's the only thing he would be eating. We didn't want to argue so we just paid and left. The fries were sooo SALTY and SOGGY. That's the main reason we don't like the fries so it was really messed up that the cashier/member Kaitlyn was so rude. She needs to be fired if she will be having a nasty attitude. She's the face of the company dealing with customers. Not to mention this is a new location and they're already failing miserably with all of these bad reviews. This shows it's not just a couple of times. It's consistent issues with employees at this restaurant. Pic of when I ordered 2 crispy chicken breast meals and they gave me THIGHS instead. They were hoping I wouldn't notice. When I came back for my correct order they didn't have any chicken breast! They didn't apologize and they were not able to give me a refund.

    Individual size mash

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    2 years ago

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    4 years ago

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    4 years ago

    For this being a new place the chicken was horrible skin dang nere breaks your teeth who evwr cook it needs a new hobby

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    4 years ago

    I went to eat at 12:15 and the inside is closed how is that they are slow there is no one in the drive-through I am on a scooter

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    4 years ago

    The register coverage has improved on my last few visits. It appears the store manager has been replaced.

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    4 years ago

    It says they open at 10am standing here people inside just looking at me as I wait its 10:06am now still not open this is bullshit

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    Page 2 of 2

    Ask the Community - KFC

    Review Highlights - KFC

    As soon as I got to the intercom, I was greeted by a positive , happy person whom you were able to tell she was smiling just by hearing her.

    Mentioned in 2 reviews

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