The service was fantastic from Yvonne! She better be Manager if she's not she needs to be. She…read morenailed it and was multitasking and the politeness was out of this world! She is what the training videos should look like at every company dealing with the public. Now let's talk food. The chicken nuggets were good. I would eat those again they had these french fries that were made out of why UCCA or something those were actually really good it was almost like eating like a doughnut without the frosting. I would definitely get those again I would actually probably go specifically to this place for that. The empanada was OK. The sauces were actually really good. Yvonne was great she gave me a variety to try. So I would definitely go back there for the french fries or chicken nuggets and maybe I would try something else. Surprisingly compared to other places right now it was not too expensive.

(4 Stars, lost one for the salsa betrayal!) I rolled up to…read morethis place ready to be a hater, especially after seeing the low ratings. Me? A die-hard El Pollo Loco enthusiast? I was mentally writing my scathing review before I even saw the menu. **I was wrong.** So unbelievably, shockingly wrong. * **Service:** The friendly ladies brought the food right to my table! * **The Chicken:** I am formally apologizing to every piece of fried chicken I have ever eaten previously. This chicken was so flavorful, I started checking the back for my grandma. That flavor profile can only be achieved by a 90-year-old matriarch who knows secrets. * **The Beans:** Speaking of Grandma, the beans were clearly her recipe. * **The Flan:** This wasn't just dessert; this was the **Flan of My Dreams**. Rich, creamy, dense--it's the reason I'm now accepting that I will die happy, but probably diabetic. The rice needs attention as it was flavorless. And while the plantains were decent, I was ready to shed a tear when there was no condensed milk Final Verdict The *aguas frescas* tasted so fresh, I felt like I was back home. The only real issue is the lack of fresh salsas, which is a crime in my mind. I pray they never open a branch near my house or my cholesterol will go up for sure.

This is the first time I've ever written a review for a Chick-fil-A. I felt compelled because…read moreTravis was just so nice and helpful. We stopped by because we had to charge our car at the Tesla superchargers, and figured we'd stop for a snack. My 10-year old ordered the kids meal and Travis must have heard us talking about the icedream cone because he told her if she didn't want the toy (geared more towards younger kids) she can swap out the toy for a cone. He offered to make the cone for her while the food was being prepared. Minutes later he brought it out to us where we were waiting. For her nuggets he offered and gave us multiple sauces. The food was decent but Travis's customer service really stood out. He was friendly and helpful. A cheerful demeanor and smile can go a long way in customer retention!

Amazing service very nice staff and fast service. The manager also came to the table to check if we…read moreneeded anything else

Got a plate from here and let me tell you the oxtails was delicious super tender falling off the…read morebone the mac & cheese and cabbage was good also.. just one thing I couldn't find it..lol

it's been a long while but remember how flavorful it was! She posted on FB two or more entrees Mac…read moresalad, green salad included haven't seen any posts for a long time! ready for a good fish dinner!

I visited raising cane on their second day of operation and ordered a box combo at the drive- thru…read more After paying, I requested my receipt to verify the charges, which I believe is a reasonable expectation. However, the staff member who took my order informed me that I will receive my receipt with my food. Upon receiving my order, a paper was attached to the plastic bag stating my lane no. vehicle type and order details but my receipt was not provided. I mention this to the staff 3x, emphasizing that as a customer, It is my right to receive a receipt and know what I paid for!

They're always very nice. My only complaint is the fact that I ordered two chicken strips, a side…read moreof coleslaw and a side of fries. I paid $10... this is what I got...is this a strip or a nugget??

Last minute decision to come here but so glad we did. The…read moreservice was fast and friendly. The young lady at the counter was very helpful. Once we placed our order we waited about 10 minutes before our food was ready. The wait was okay because they have a really nice eating area inside as well as seating outside. Our food was nice, hot and tasty. I'm glad my daughter suggested Dave's.

First, the young lady at the counter was great and was hustling to keep up with taking orders,…read moredoing the drinks, and bagging the food. They need more front help. Ok, now the "food".... I believe there might be 15+ chicken places around here and DHC won't be in my top 65 choices. Very dry chicken. Some horrible sandy, gritty, dry rub on "flavor". The fries were fine. The mac and fake cheese was microwaved, enough said. The kale slaw was absolutely horrible. So, 20 some odd dollars later the only thing I got out of it is $20 poorer.

I'd say this was a bad overall experience overall. I've noticed the quality of the chicken at KFC…read morehas gone down over time, but I decided to stay optimistic and give it another try. The chicken wraps and nuggets seem like the safest options right now--they were actually pretty good. The mac and cheese was solid as well and probably the most consistent item on the menu. That said, the biggest issue was with the order accuracy. This location forgot quite a few items from my order, which was frustrating. It'd be nice to leave knowing everything I paid for is actually in the bag. Hoping they can clean that up because it definitely takes away from the experience.

Worst kfc ever . They made me park wait 5 min go back they drive thru and I notice that's what…read moreeveryone had to be doing . Then people started honking getting upset . Finally got my order , it was wrong and when I finally got it . It was sooo cold and the taste was funny .

Why do you have a tracker for pickup if you're always 15-20 minutes behind schedule. Customers…read moreservice needs work as well.

Purchased wings here. They came with copious amounts of seasoning powder so salty and enough to…read morechoke on. The employee who made the wings was kind and said he could understand how he may have added too much. "Brittany" said the manager would offer us a refund but we have yet to be refunded or even contacted by this manager. We paid $16 and received NO food. They kept the wings. Do not go here they will scam you.

Better experience than the Murrieta location. Food was hot and fresh and even accommodated our…read moreorder of "naked" chicken strips (without the breading) We went through the drive thru and a very nice young man with tattoos helped and directed us. The experience was great and we will be returning. Read some pompous reviews and I can tell you that they are trying to feel important. I judge the business by merit , not my over dramatic feelings. Good place, check em out

During my recent visit, there were six employees on duty, only two dine-in customers, and no cars…read morein the drive-thru. I had placed a large mobile order (eight bags) and asked if I could pick it up through the drive-thru since there was no line. I was told I needed to come inside because it was too many bags. I understand that this may be store policy; however, the interaction felt lacking in consideration. Even if the policy couldn't be adjusted, a bit more kindness or acknowledgment of the inconvenience would have gone a long way. Instead, I was left to manage a large order on my own without assistance. I hope future situations like this can be handled with more empathy and customer care.

Great double chicken queso bowl made perfect. I've been to many other pollo loco spots where they…read morechange the ingredients not over here.

I usually prefer this location but after tonight I changed my mind. We ordered 2 chicken carbon…read moretaco meals and while it was ready super quick the tortillas were hard as if they weren't fresh which is not the biggest issue. The meat was chopped with fat, gristle, skin and chunks of bone? I'm not even sure what was going on but here's the pic just to confirm that the "meat" was more than we anticipated!

Greeter was pleasnt Food & service were…read moreA 10. I simply Love the protein wrap,Delicious

Been a patron of the franchise for about 35 years, visiting locations across California. This…read morelocation lacks the friendly wholesome customer service that has gained the franchise their reputation. Pulled into the drive thru on 11/24 at 5:45 pm. I pulled into the left split lane which was about 5 cars shorter. I had my window down and the girl proceed to tell me in a snippy (ghetto) tone that she was going to help the car in the other lane because they were there before me. I didn't need to be told that and especially in the tone she used. She could have easily explained that she was going to help the next car and would be with me in a few minutes heck I didn't even need an explanation. Next girl who was outside with her came to take my order and made sure to let me know the burgers don't come with pickles when I asked to hold the pickles, again a very sarcastic tone. These two are two peas in a pod. I pulled up to the cashier who was great and again the next window to get my order and again greeted properly. Management needs to reevaluate their staff. There a plenty of great young adults out there looking for jobs to settle for this caliber of staff.