Very good customer service & the food was great.! i would definitely recommend this location read more

The customer service from Clarissa is horrible! That little girl was rushing us and we hadn't even made it to the counter yet, let alone looked at the menu! Then while we were deciding she kept asking what we wanted I had to tell her to wait til we were ready! Very rude and the unprofessional! Then she gave us cold ass food! Don't waste your time here! The place needs to teach professionalism I wish I could give 0 stars! read more

Terrible order 2 items drive thru waited 30 minutes for food outside parking lot don't recommend this place

The food tastes good here. If you see a bunch of vehicles parked in the front, that's the line. Anyhow, as far I as can remember, biscuits have been a waste of space. That is until the last time I tried one from this KFC. Oh, the years wasted! The rest of the meal was good, I was still a bit hungry, so I started on the biscuit... It was like I'd never actually had a biscuit before. It was light, buttery, with a touch of sweet. Nothing needed to add flavor or moisture, it was perfect all by itself. Was it just this KFC, or does KFC have a new recipe? I guess I'll find out... read more

This place gets no stars. The worst customer service. Always closed during the day. There is no ambiance here, they only do drive through while employees sitting down inside. read more

Waited for them to open for about 45 minutes. They were again having some sort of issue. Finally got to order. Wouldn't give us just dark meat. They also did t have ice. The biscuits were hard and gross. The chicken was horrible. Should have been fresh since they just opened for the day. It wasn't. Waste of money. read more

Horrible Experience My Goddaughter and I purchased the 8piece family meal, I like white meat she likes dark. We got 4 thighs, no breast, the gravy , mashed potatoes and cole slaw were not filled, or near filled. I called KFC, and asked for the corporate office n7mber read more

Ok. BK was closed so I settled for KFC. Should be CGOR. Can't get order right. 3 times. Wrong items. Forgot mashed potatoes and 2 part of order. Spicy wrap. They brought my "oh I forgot 1/2 your order and brought more fried chicken instead. Ugh read more

I will say both times I've come here I've had no complaints regarding the food. But WHERE is the silverware y'all? If I order a famous bowl am I supposed to eat it with my hands? First time I didn't realize it till I was way down the road. This time I checked. Went inside and asked and they said they don't carry silverware. Staff was extremely rude. At the second drive through window I made eye contact with the kid, and then he proceeded to look down at his phone, finish his lengthy text, then open the window and hand me my items that had sat there since before I pulled up. Permanent eye roll. In my opinion stick to the drive through, you'll get a kid that ignores you on his phone but you won't have to deal with the disgusting cleanliness of the lobby. Gross. read more

This KFC is straight garbage!!! How in the world you run out of chicken and you not even freaking busy. I know you workers and manger are in there working are just lazy. Telling me at the door we only have tenders. Well cook some chicken then. Oh it take 30 mins... Wow!!! This KFC will never get my money again!!!!!!!! read more

Order two famous bowls, chicken was very dry/old, did not get my cookies with my combo famous bowl, asked for hot sauce multiple times the girl even repeated back to me, and still no hot sauce in the bag and this isn't the first time I've had a problem here, worst service ever. read more

Visited on a Tuesday during the late lunch hour to try out Pecos newest fast food restaurant. As everyone around here will tell you, KFC quality sucks here around Midland-Odessa area. I kept an open mind and was curious how a new KFC looks inside as it does outside. The parking lot is very small and cramped as so is the dining room inside the KFC. I entered the restaurant and to my surprise no lines which made it great, I quickly placed my order and was on my way to find a table. Tables inside are limited however it was late lunch hour and wasn't busy so finding one was easy. This is the first time I've ever seen a clean KFC to my surprise. My food came out fast, I ordered the $5 fill up 2pc meal original crispy and the chicken was great, crisp and well cooked, good for KFC standards today. Overall, it's new, trendy fast food chain, and food was great. Way to make a great impression KFC Pecos, will revisit if I'm ever around for work in the future. read more

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Seemed dead, so I went by since I'm in a hurry. They took forever to take my order and forever to get my food. The workers are on their phones (next to a register) and not even wearing their uniforms? The food was even cold after waiting 15 minutes when I was pulled forward. Come on you guys! This place sucks! I'll rather starve then eat at this place. read more

Hand down the worst customer service! I've been by the past 3days they continue to leave the lobby locked, I informed them I was truck driver I can't pull through the drive through the lady just shrugged her shoulders and turned around refused to take my order! The previous days I ordered and both times received the wrong order or was missing food from my order, I wouldn't recommend this place at all to anyone at any point employees and management were both trash. read more

Second visit in the last two weeks. This place has gone downhill fast with the absence of franchise management. You guys have to place someone at this location who can manage employees. The whole restaurant has been a mess since you left from dirty floors, dirty restrooms, out of napkins, out of bbq sauce, out of Mac and cheese, employees wearing earbuds, employees texting, underage employees smoking outside, proofing trays laying on the ground on their side. I could go on but should not have to. Owner! Please help! We don't want to loose our KFC for the second time. read more

The past several times I've ordered from here it's been a disappointment. Biscuits dry and hard, why would they even try to pass them off instead of throwing them out. Ordered a bucket of chicken twice in a row, both times only dry dark meat with no breasts. I don't like dark meat. I'm done with this place. read more

They open at 10am. I pulled up at 1045 and they're still closed. You can see one employee sitting down eating. The other two in the kitchen doing nothing. Went to sonic. They were open. read more

I waited in line 20 minutes only to get to the speaker and have to wait another 10 minutes. Ordered my food two chicken breast with mashed potatoes. I get home open my food there is no chicken in my box only rolls. That was my first experience. My second experience I wait 30 minutes to get to the speaker only to wait another 10 minutes. For the lady to tell me they are out of chicken breasts. Terrible service and by far the worst KFC I have ever been to read more

Literally the worst KFC ever. We walked in and there was no one at the front for almost 5 minutes. The worker came and was nice in the front but then they messed up an order and another worker was yelling at the other employees. That employee proceeded to call her boss (maybe?) literally in the lobby and we could hear the whole conversation. It was so unprofessional, even for fast food. There was another employee LITERALLY SWEEPING the lobby the whole time with his music on and you could hear racial slurs. There was someone waiting in the drive through waiting for their order for 30 minutes. They forgot about our order, which was one famous bowl. We waited for 40 minutes for two famous bowls. Do yourself a favor and go across the street to sonic. You'll save yourself a bad experience. read more

Almost $18 for an 8 piece bucket of chicken. Need to have combination meals that included a drink.

Rest room dirty , dining room dirty , made chicken pieces smaller, biscuits are smaller, less potatoes in a smaller dish with about a teaspoon of gravy. And the $5 box became $6. The Colonel would roll in his grave. We wont be back ! read more

The staff was NOT knowledgeable about the menu and I had to wait for 20 minutes for my order along with the other 7 customers that was standing around waiting for their orders. Definitely not a FAST service place to eat at.. Just plan on waiting if you order. And of course they got my order wrong and I had to wait again so it they could redo my order and they wanted to charge me again!! UGH read more

If you're going through the drive thru, you're good. If you go in the lobby, with the dark haired girl working, you might as well get comfortable. You're going to be there for a while. They only got one star, because I couldn't give zero (I tried). read more

Tried to order a 6-piece, can't. Tried to order a 4-piece, can't. Tried to order the $20 fill up and change the sides, can't. Basically, the woman behind the counter wanted to be an ass and she was. Unbelievable. read more

The worst kfc I have ever seen the food was cold. And dry when i politely took it back in and asked for a new set the kid refused i asked to speak with manager and was told that they where on break i never got edible food or my money back. read more

Horrible service , long waits, and poor over all quality compared to other KFC's. Multiple visits and my experiences are all equally bad.

This is a new place in the area. First they ran out of Pepsi and Dr. Pepper. This is in a great location and there is a large presence of oilfield folks all around and several large truck stops close. They ran out of chicken thighs and legs this day. Everyone knows this would be popular but management failed to prepare ahead. The staff is not smiling. Plus is that the place was clean except for the restroom. If this place wants to make a difference in the area they need to step up a couple of notches and prepare more and have more training. Parking is not friendly for 3/4 ton pickups. It is tight parking for any full size auto. read more

Okay, 2nd time I've tried this KFC about an hour after opening (11 a.m.-ish). Doors locked. Worker inside said "no cooks showed up yet". Gave them a pass the first time. The one time I did eat there the food was good but had to listen to the cook (hey he showed up) drop F bombs in his conversation w the front counter waitress. Most tables needed a cleaning. Best to limit this KFC to drivethru during afternoon hours, and the cross your chicken-licken fingers. read more

Stopped by KFC on my way through town for what I thought was going to be a quick late dinner. I waited 39 minutes for my food. Order was put in at 7:00, they called my name at 7:39. While my boyfriend and I waited, we watched dozens of cars get served through the drive-thru. Looking around at a restaurant full of hungry, frustrated customers waiting a RIDICULOUS amount of time for fast food that we've already paid for was aggravating. It seems as if KFC is worried about getting their drive-thru customers served quickly while dine-in customers are spaced in one at a time every 5 minutes or so. Completely unacceptable service. Then we finally get our food, and the order is messed up. Waited another 5 minutes for them to fix it. We now have to eat our food in the car because we spent too much time inside. read more

The don't even get a 1 star. Be sure to be prepared to spend at least 30 hr waiting in drive through.

Well...the food was good. But there were kids running around the restaurant playing and throwing things. Unfortunately, the kids ,were also the actual employees. Every order before ours was wrong. People waited awhile and were not happy. Trash overflowing. Flies all around. I love having KFC here, but more mature management is sorely neede read more

KFC - Fast Food Near Me - Pecos, Texas

11:15 am June 27, waited 45 mins in the drive thru lane. Arriving at the window (12 noon) observed 2 female KFC employees walking in carrying drinks from McDonalds for the crew. After distributing the drinks the window opened with my prepaid $5.95 Tenders meal order. After hearing no apology quickly determined I was being handed probably $30 worth of chicken. I didn't apologize either as I drove off. read more

I am writing this review for my husband who went in to this location today with a friend. They each ordered when it was their turn, then 3-4 people behind them ordered. Everyone of those people and his friend were served except my husband. Finally he asked about his meal and they said they were waiting on his original recipe and that it would be a few more minutes. My husband said that couldn't be true because he had stood their and watched them serve his exact meal to other people in line behind him. They said it would be ready soon and my husband asked a for a refund. The manager came to refund his credit card and never asked what the problem was, didn't apologize, didn't even say anything. Then when my husband went and sat with his friend who was finishing his meal by now, he noticed the employees looking at him and laughing. It seemed odd to him that out of all the customers there, his was the only food not prepared nor was the manager concerned about it or contrite about it and that the employees felt the situation was laughable. Odd that he was the ONLY Caucasian there including employees and his friend. Was this a case of racism? Or just a very poorly run KFC. Either way it reflects badly on the KFC corporation and travelers to the area should probably avoid this location for either reason. read more

I have pictures of the outside of the store there's grease and I'm not sure if it's sewage or more grease all over the back of the store sidewalk the order board is filthy has stickers all over it and the wait time is going to be over 10 minutes guaranteed this was my second visit and I am very dissatisfied read more

Food was okay. Workers were decent. But my god, the sodas always tasted like garbage.

Opened doors at 10:00 did not have anything ready until 20 minutes later. Employees screaming profanity at each other through bathroom door and one had 3 or 4 yr old child walking around in kitchen area read more

Service is bad at this place employees always mess up ur order and they don't care about they actually laugh about it do not recommend to anyone.... read more

The food was typical KFC although it seemed a bit less tasty than I'm used to. DW and I both thought the coleslaw was dry and lacked flavor. They now offer a "buttery spread" and "honey sauce" to go with your biscuit. Not sure what either of those are but they are a pretty good ways away from honey and butter. But that's not why the low rating. We were greeted at the door with a sign that masks are required and I appreciate that. Just to the left of the counter is a large poster telling about all the things KFC is doing to protect us during Covid. They have plexiglass up at the registers and the two people out front both had masks. So far so good. So we order and pay and while waiting on our food, started looking for a place to sit. Most of the tables were filthy with trash, crumbs, and other junk on them. They hadn't even been wiped down in a while, much less disinfected. Then a manager came out and sat down talking on the phone - no mask. So I started paying attention behind the counter and no one in the food prep area was wearing a mask. Saw probably a half dozen people walking around back there with nothing on their face. The entire thing just didn't seem to support what KFC said they was doing to help keep us safe. If I had seen all this before we started eating, I wouldn't have stopped there. It almost seemed like those up front were putting on a front for appearances but beyond that, no one cared. Be aware. read more

This is the best KFC experience I have had in a long time. This is a relatively new location and I am from out of town so I do not know how long it has been there, but the staff is friendly and helpful. The order took a little bit longer to get than usual, but it was absolutely correct. Where I come from there isn't a KFC within 40 miles that can get your order right so waiting an extra minute or two was well worth it to me. The food was well prepared and was presented to me very neatly packed in a bag. I had a $20 Fill Up and that order did not fall over in the car, or otherwise come apart. Great job! Please keep up the good work because your customers actually do notice the job you do. read more

the 11 herbs and spices here are salt, salt, salt, salt, salt, etc...no only was our order bad, but the man in front of us ordered chicken only-no sides and was charged nearly $30 for maybe 10 pieces...he questioned the cashier..the cashier was almost yelled at by other staff...and he paid..asked for the receipt...then our order..started with no chicken tenders...I told my wife, "Let's go." but she decided to stay....so we changed to 2 pc fill-up like mine...we paid and they didn't even have the correct change..it was only 2 cents they were unable to give us....but what about the customers behind us...worst KFC in the world, I believe... read more