Ordered family meal, and when handed my order the guy said, "Here you go, this should be all of your order!" That should have been my clue that it wasn't! No biscuits were in the bag! Nobody answered the phone when I reached out. Will not return read more

The food contained hair; furthermore, the chicken was not cooked thoroughly and had a disgustingly foul odor. read more

KFC - The food contained hair; furthermore, the chicken was not cooked thoroughly and had a disgustingly foul odor. - Fast Food Near Me - Pasco, Washington

Make sure you double check your order because half the time someone is missing! Oh the phone "doesn't work" either

Horrible restaurant. I will never go to this KFC again. They forget to put all your food in the bag and then they make excuses and blame other people. read more

Ordered for pick-up. I think they gave us the most dried out chicken they had thinking we'll get home before we could take it back for something edible! I've NEVER had chicken this bad! Bought the 8-piece mixed white/dark meat meal, the chicken was so rubbery and dark brown, we had to eat it with a bite of mashed potatoes to give it some moisture. The biscuits were doughy and white?! Wtf?! I hope you read this before you order. We spent $49 for the most terrible meal we've had all year. I deleted the app, never going back to KFC, EVER! Too much money for garbage quality. This branch definitely lost my business, but KFC won't see my money in any branch unless there is an apocalypse and only KFC survives! read more

I asked at 930pm court street KFC if there was any fresh chicken. Answer was yes. They gave chicken that the skin was as hard as a rock. It wasn't edible. When i first pulled up the employees were laughing when they seen me. Why I don't know. When I got home they were already closed. read more

Gave me a 4 piece when I ordered a 5 piece. 2 bbq sauces for 3 chicken orders, and one that was busted open, half gone and crusted over on the other ones. read more

KFC - Short on chicken pieces - Fast Food Near Me - Pasco, Washington

Paid $50.00 for a 16 piece chicken with 4 large sides the only sides I could have mashed potatoes and coleslaw. I get 2 of ea that aren't even close to 50% full. They did not give me a receipt either nor do they answer their phones. read more

KFC - 50.00 on food for not even halfway full mashed potatoes and coleslaw. Don't even answer the phone. Never again. - Fast Food Near Me - Pasco, Washington

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I was craving a fried chicken bowl. I was in drive thru. I ordered the bowl and a large mountain dew. I get to the window it was $12 for my bowl and a large mashed potato and gravy? I told him I ordered a large Mt dew not potatoes. He gave me a drink but since I had touched the bag, as he handed it to me thru the window I was forced to keep and pay for the other. My bowl had 5 very small pieces of chicken, 8 kernels of corn. I don't know how you can make chicken taste plain. My craving wasn't satisfied but I don't need any KFC anytime soon. read more

I would like to first start off with if I could give this a 0 star. I would. Spent about $47 the service was awful and the food was cold. The restaurant was dirty the tables were dirty the customer service was awful and the sad part is that all of our food tasted awful even the soda. When asked about changing the Pepsi, she said it's been like that all day, she didn't care to fix the issue. The whole restaurant was filthy and there was crumbs all over the floor & food smeared all on the windows. This was by far the worst experience we've had at any tri cities restaurant. You are better off going to a gas station for hot food rather than this sad restaurant. read more

The containers weren't even Filled?? Aren't they supposed to be for somewhat, they seem like they didn't even put enough. But it's OK read more

KFC - The containers not filled all the way, They're like a little more than halfway. - Fast Food Near Me - Pasco, Washington

Seems like they hire people with listening problems. Fat by the worst experience. I waited 40 minutes for my food. Got the order wrong, didn't give me my sides. Had to wait for some biscuits. Employees have an attitude as if I'm the one working behind the counter getting orders wrong. Please get a new job or pay these people more so they can do a better job. Never coming back & please don't come here. read more

The Colonel would lose his MIND at the poor quality and service at this location. The Mac and cheese was SCRAPED out of the bottom of the bin, old and hard. When told about its poor quality, we were told "oh, it'll take at least 20 minutes to fix". And then, they didn't bother to actually start to fix it. Nashville Hot tenders were neither hot nor tender. They were old, tough, cold, and bland. Biscuits were undercooked. All this from a family that LOVES KFC. Super disappointed with this location. Not only will WE not be back, we strongly suggest that YOU, dear reader, don't show up here either. read more

We arrived a little before 1 pm, and we didn't receive our food even after waiting 20 mins. They were still serving others before ours. They said it was because of the fries, but we saw them dishing other people who got there after we did. read more

Disappointed once again over n over with this place, first their rude rushing in the drive through, then they said theirs a 10 minute wait then say no their will be no wait. I get to the window n they say sorry their will be a 12 minute wait for your sandwich I get home and no sandwich. read more

My order: 12 plain chicken wings with bbq sauce on the side Sweet corn, 4 piece with just dark meat (preferably just thighs) receipt in the bag Fries Rootbeer What I got: 11 spicy wings with no bbq sauce Overcooked corn (not sweet at all) 4 piece mixed 1 thigh 1 leg 1 thigh 1 wing 1 breast very over cooked and dry two orders of mashed potatoes?? And a dry cold biscuit Rootbeer No receipt The worst ordering experience I have had at any KFC Avoid this location at all costs! read more

It is a combo with A&W and they were out of root beer...the only thing they are known for. Also messed up our order and told us they had diet coke and we get up to the window and tell us they have no coke products. read more

Staff was standing around talking. Waited & waited. Looked around and the restaurant was Disgusting, dirty. Left never ordered.

I honestly wish I can give them zero stars because that's honestly what they deserve. I go over there to get a K3 and they completely messed up on my order and I live all the way back in West Pasco and I called ahead to give them a heads up that my order was messed up and they 100% agreed that I can come back and get my order taken care of and refunded and all that, so I go over there and I also gave them my name, which was "Angie" and they completely tell me that they cannot refund me but only give me what was messed up which I freaked out because as a customer AND a old fast food employee I KNOW 100% THAT YOU CAN REFUND AND MAKE A ORDER RIGHT! CUSTOMER FIRST AND "is always right" DID NOT COME INTO PLAY!! THE MANAGER WAS ABSOLUTELY DISRESPECTFUL!! They also gave me NO RECEIPT BUT THEY COULD PULL IT OUT THEIR MACHINE LIKE NOTHING! NEVER GOING TO COURT ST AGAIN!!! THEY DON'T DESERVE NO CUSTOMERS! read more

Bad service. Dining not open, went through drive through and got my whole order wrong. When I called to let them know it was all wrong, it was MY FAULT because I didn't check it with a full drive through and no open dining.if I could post minus stars I would and with what I've read, I'm not alone!! read more

Service is extremely slow and we were the only people inside the restaurant. Not very happy with the service as we did not order a crazy amount of food either. :( Sad because I genuinely love the food but will not be back at this location for a while. read more

5:30 on a Saturday night you would think you would get a good meal. NOPE, dried out bad chicken. Worst meal ever. I got the 12 PC chicken meal, I won't again. Waste of money and time!!!! read more

Absolutely shocked at the service at this location !!!!!!! They never have food ready always a twenty minute wait. But before you even have an offer to wait they have to check with management if they want to dirty the new grease . Mind you this was around 7pm !!! This place keeps going down and down !!! Then they forgot a Mac and cheese on top of me waiting !! Crazy !!!!! read more

Ok, so I order a $5 fill up, they take my money, give me my order, and say, oh yea, we are out of biscuits. Would you like another cookie instead? No, one is enough. How about another side instead. Sorry can't do that. Has to be a cookie. Seriously???!!! If I wasn't in my company uniform, I would be talking to the manager. That's BS. read more

5 stars for the service. Tonight I called ahead and talked to Austin who was running the counter. When I called he was very polite and willing to get what I ordered so it was fresh. When I arrived Austin greeted me with kindness and check the status of my order. Im sure the meal will be great but the service is why Im yelping. Thank you Austin fur going above and beyond the service I usually see at a fast food restaurant. read more

KFC - Fast Food Near Me - Pasco, Washington

Worst service ever. Waited to be served 15 minutes. Employees walked past us numerous times, didn't care. When we asked, "are we going to get service or should we go somewhere else?" Employee just put his hands on the air like "I don't care" and walked away. Another customer spoke up from dining room and said, "go somewhere else, I've been waiting 45 minutes for my food." Then I notice the kitchen was disgusting... read more

I don't care what anybody says I'll be KFC hot wings I know there are probably other places that are better but K F C works for me just try it you might fine they're pretty good to. read more

KFC - Fast Food Near Me - Pasco, Washington

Disgusting. I don't know how the health dept. let's them slide. As a vendor I've been in the kitchen. I've been in many kitchen's and this is on the the top 5 worst in the Tri-Cities. I can't believe the filth and actual mold on the walls. Before they opened for the day they actually had yesterday's chicken in the warmer. This restaurant is literally going to kill people. The equipment is dilapidated and pieces of rubber, rust, and metal shavings are falling into the food they prepare. Somebody shut this place down. The managing staff is a complete joke. They try to pay in cash off the books. When I refused cash the manager made an employee give me his personal debit card!!! read more

This is by far the worst run A&W I've ever been to Waited 5 full minutes before anyone would take out order 15 minutes to get our food and it was wrong, another 15 minutes to get the correct food and we're talking just an A1 meal only. Only 3 tables in the restaurant were clean. I can't rate this place any lower and will never be back. read more

I was just there and this girl was VERY RUDE i asked her to repeat my order then she did very rudely then she told me my total was $25 then i gave her the money then she said it was $29 and she was just rude overall. thanks rebekahf read more

They are very dirty and the employees are not good at communicating I asked for a meal and employee said I didn't ask for that when I did and he just gave me a bowl they were messing up a lot on the order and they don't use gloves read more

Worst customer service! Got my order wrong TWO times. Would not recommend at Least not this location.

Eh, it just isn't worth it. The food at this location is usually pretty good but I eventually stopped coming because of constant order screw-ups and being out of menu items all the time. With a staffing and management overhaul it could be a good KFC. read more

I go inside and go to the bathroom and there's no toilet paper or paper towels and blood on the toilet seat so i proceed to ask this young man for some toilet paper or paper towels and he points at the napkin dispenser and says "they are right there" and then i proceed to order some chicken at KENTUCKY FRIED CHICKEN and this kid says "oh our cook left early there isn't no chicken and it'll be about a 20 minute wait for a burger patty" trash read more

Ordered 20 hotwings took 20 min. Didn't have any chicken even cooked. So ordered a a&w Jr hamburger looked like someone steped on it. Will not come back. Worst experience I've had. Restaurant I've a joke.Staff rude read more

The chicken looked like they boiled it ...and I thought it was suppose to be fried. the side of coleslaw that came with the meal was 1/2 full or empty... it depends on how you look at it. If you plan on eating at this KFC I would suggest that you look at what you might receive for food before you buy it... especially when there are lots of restaurants within a two city block radius of this place. read more

We were taking the kids on a picnic and decided to stop and get some delicious KFC. We ordered a famous bowl and a chicken strip combo for them. We asked for no corn or cheese in the famous bowl since one of us is allergic to corn. We then reminded them at the window no corn in the famous bowl. When we got to the park the famous bowl had corn and cheese in it. I was slightly irritated but understand mistakes happen so we drove back to KFC and explained the issue and then they gave us another famous bowl with just mashed potatoes. No gravy, no chicken, no corn and no cheese. My fiancé then went up to where you order and asked for chicken on the famous bowl and explained the issues again and then got frustrated with us for wanting what we ordered correctly. There was nobody else in the restaurant. They weren't busy. This shouldn't had been an issue. We were also not given silverware either times. read more

Horribly faded drive-thru sign, but you could still see that it offered Reese's on the Polar Swirl and some other ice cream concoction. What is the difference between the Polar Swirl and this other thing we ask? The clerk actually said "We put water in the other thing." Seriously? Water? That's the secret ingredient? Ok, Reese's Polar Swirl it is. She sounds confused. What is this "Ree-se's" of which you speak? The thing on your menu, that despite fading, I can see. It has fancy loopy lettering and a familiar color tone. Nope, no Reese's here. At this point, I clock out. I'm done here. My friend opts to get a Swirl of some sort. She does not ask size. We are charged for a large. It is tiny. Whoever owns this chain should lose their franchise and not be refunded. Just awful. read more

Every time I go my order gets messed up and the food is usually old or there out of something . Over all this place sucks .

I've been in the Tri-Cities for about four years at this KFC 15 to 20 times but that's week plus one of the worst Times I ever had waiting for food to be finish for these 25 minutes people that came after me because they know the employees and the manager on duty get their food before me and get extra biscuits in the oi Times I ever had waiting for food to be finish for these 25 minutes people that came after me because they know the employees and the manager on duty get their food before me and get extra biscuits in the order made mean wait for 25 minutes with my nephew with me to get food I am not happy and what to boycott this KFC I love KFC but waiting for biscuits that I got told that it will takeEight minutes but it took 25 I spent over$60 on a bucket for size and 14 biscuits not happy and not plan to visit this KFC for a while stairway and show that the city of Pasco don't like to eat for food and their employees get extra food because they work read more