Wait staff not helping customers. Order not right. 2 attempts to get corrected. No condiments available within the seating area. You have to wait for someone to come to the counter, ask for your condiment, wait 5 minutes for someone to come back to the counter, remind them what your waiting for, the wait a little longer. read more

Cold food, made me wait 1/2 hour for my food. Manager threatened to call cops on me because tried to buy a pop fit $3.17, gave the girl $4 she typed it in as $40. She calls a manager who ignore her for 5 minutes, so I tell her just give me my $4 so my food doesn't get cold.10 minutes later I have manager's attention. He tells me if I take my $4 he will call police. I called them for him. Police come out with food and my $32 for the food. I give him the money back less my $4 dollars and go home to my family to eat. Turns out I should have kept the money. Not sure what they did to my chicken but I can't eat it. The manager I spoke with was extremely dirty and not very presentable for a manager of KFC. Long greasy hair and long beard, no hair net (disgusting) Long story short this JFC is ill managed and filthy people are the managers. read more

KFC - Chicken from KFC all the coating is falling off - Fast Food Near Me - Lapeer, Michigan

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Had to wait about 15 minutes just for nuggets and fries. They were okay but the biscuit had to be a week old. it was hard and dry and when I tried to break it in half it just shattered. read more

Stopped for their chicken sandwich meal and OMG the best french fries I have ever had!!!! So hot and fresh. My new favorite fries. The chicken was hot and crispy and very friendly service today!! GO KFC ! read more

Hate the screens to order. Customer service completely missing. Chicken was good though.

The secret recipe is is not so golden anymore for some reason, it's mostly now just pieces of greasy chopped up bird. Attached with low self esteem and shattered dreams. Served with your choice of cole slaw of Mac and cheese. So sad. I am thinking of calling corporate and having them retrained. read more

KFC - My current location of which I have created this anomaly. - Fast Food Near Me - Lapeer, Michigan

I had the best service I've ever had here about two weeks ago. We walked in hoping to be able to sit since some restaurants are allowing it, but their lobby is closed still, no biggie there, we are in the park. But they were very polite and apologetic about the wait for us. We were the only ones in the lobby, there were like 4 cars in the drive thru. I almost always get rude service when I go here. The manager who took my order was nice, and helped out a lot, gave me a free biscuit and some dipping sauces. I felt truly appreciated as a customer, not because of the free items I got, but the way he was speaking to us. I didn't feel like I was wasting their time when I was there, which I always feel like I am a burden to the employees when I'm ordering, even in the drive thru. read more

Very slow. Teenagers in drive thru talking with friends and ignoring me as a customer. Forgot my drink. Lobby is closed, no person in sight. I wave my hands, beep my horn, and even call the store and finally after waiting some man comes to the window and I told them I called and waved and beeped and he told me he was a manager and another was on shift. The phones weren't working. I'm sure they were shut off. Rude ungrateful little kids running this store. Food is always dried out at night. Not a good restaurant past 4pm when the kids go to work. read more

Twice in the last ten days I've tried to buy a Ten Piece Dark Meat bucket from this KFC. But no dice due to 'Warehouse Shortages' Don't know what else was available; I like KFC's chicken, but I'm not interested in any combination of that chicken with their awful side dishes. read more

Was told my ONE order, a chicken wrap would be four minutes after I paid, and then told to pull up and wait. Waited for TWENTY minutes for my little chicken tender and a pickle in a tortilla. No one was ahead of me when I ordered but there was six cars lined up behind me before I left. No one getting their food. read more

Every single time I go to this kfc something is messed up!!! Without fail. Either they don't have what I order!! or they Getty my order wrong not once have I been here where anything was wright. either they need new owners or management needs a serious revamp. Big jok. read more

Worst ever, food is not that good and the people were just messing around the entire time instead of doing their job, I highly recommend the KFC in Davison, so much better then this place, I recommend they get new employees while they are at it, not professional at all read more

Gave us wayyyyy more food then ordered. Food was fresh and delicious. Would recommend.

Without a doubt the worst KFC I have ever been in to. This place NEVER has chicken!!!!! And no one cares they just say we are out!!! I will never go back read more

Seriously, the worst KFC I have ever been to. We were waiting for our food as they were filling people's orders who came in after us when the lady asked what we were waiting for. We told her that we hadn't gotten our food yet and she acted surprised. They were so busy talking to each other and customers that they knew that they weren't filling orders for other people. My chicken tenders were rubbery and very unappetizing. read more

STAY AWAY FROM HERE!!!! THESE GUYS SCREWED US! We ordered $40 worth of food and they only gave us 1/2 our order! They told us that we had everything! And they refuse to give us the rest of our order!!! WARNING: Manager was horrible and we NEVER got ahold of them after calling multiple times!!!! read more

I ordered a 16 piece with 4 sides. The woman brought out the bag 55 minutes later. 55 minutes later I asked this woman if she was sure my sides were correct. She said she could see them on the screen and it was good. Except when I drove home my sides were not there. I had 2 sides, not 4, and one that I didn't even order. So I sent my girlfriend to complain because after being irritated I didn't want to come off as too much of a jerk there. I gave my kids the chicken to see that they could only count to 13 and I paid for 16. This place will never see a cent from me again. I paid for 16 pieces of chicken, 4 sides, and 8 biscuits. 55 minutes later I received 13 pieces of chicken 2 sides (one that wasn't even in my order) and my 8 biscuits. Capital F that place. Btw, the person who tried to fix the order when my girlfriend went back tried to argue with her then didn't give her any of the missing chicken. And don't bother calling this location with an issue or otherwise. No one will ever answer your call. read more

$20.00 fill up plus their spicy hot chicken = $28.00 for dried out chicken the gravy lid was not put on right spilled all over the inside of the bag. The spicy hot chicken had 2 dabs of spice on them not at all like the picture they show. read more

really disappointed specifically asked twice for honey mustard that i didn't receive and was given mtn dew instead of lemonade like are u serious! read more

Check your order they do not know what they are doing was there on 9-6-2019 this is for the people that work there that was September 6th 2019 at around 2:40 pm that is in the afternoon as they have trouble understanding. Wife asked for two Mac and cheese for her side the brilliant people figured that two potatoes was the same thing when I called they said that when ever we wanted the other sides just stop by in the next week but as they don't care really nothing was offered what a crappy place to eat good luck if you stop there . I just checked the chicken in the box and found out that they shorted us on our chicken and did not give us any legs and not enough breast pieces. read more

My son and I stop in every month or so. Stephanie is amazing and very friendly, and our food is always delicious. The drive they staff is always very polite as well. read more

Fantastic service, clean facility. Kimmie usually works lunch rush, she is polite, knowledgeable, very good at her job. Unlike many other fast food joints, this location has applied food safety and hygiene practices. Rather than toss your food on a bare tray, they ensure it only contacts the clean liner. No hands inside the cups, and the counters were clean. Rare.. read more

15 minute wait for biscuits. you gotta be kidding me. who the hell runs this place? doesn't every meal include at least one biscuit? how can you run out? I'm not happy at all. this is something I just cannot comprehend. needs some management changes for sure based on the other reviews I've read. read more

Horrible lately! For the last several months, I've had terrible food. Today I got the 10-pc chicken bites. Five pieces were actually bites, the other 5 pieces were more like bits of chicken that dropped in the grease. The same with their chicken strips & mashed potato bowl. Some pieces in the box or bowl are nice & meaty while the other pieces are hard bits. Of course you don't know this until you get home. read more