Made an order for a crispy chicken sandwich with no pickles and a spicy chicken sandwich regular. I also ordered a 3 piece chicken box meal with no Coleslaw extra mash potatoes. I got two spicy chicken sandwiches WITH PICKLES and double coleslaw with the box meal. The incompetence of this place is pretty crazy never going there again. I wish I could choose 0 stars but it wouldn't let me. read more

KFC KAPOLEI is horrible. I purchased the $41 fill up meal and they didn't have biscuits or coleslaw 5:30 pm on a Sunday. Dinner time. When I asked for options the supervisor worker taking and filling orders was rude! He slammed the drive thru window twice while I was speaking to him. He was unprofessional and rude. I was trying to be patient and polite but he was not helpful at all. He literally threw our food bags and us and closed window. Horrible. read more

KFC - Notice how receipt says coleslaw and biscuits which they ran out of. - Fast Food Near Me - Kapolei, Hawaii

Once upon a time KFC was the chicken that everyone compared to mom's chicken or other favorite fried chicken. It got so popular that it's gone international but, somehow their integrity for tasty chicken which started south, went way south. Their secret recipes were kept secret for such a long time. There is one secret about their tasty Chicken-Pot-Pie that has been revealed though and after finding out what it was, I gave up on KFC completely. One of there ingredients is toxic ink added to there crust. I mentioned it to their complaint hot line website and I have not heard anything from them for a week. Skip the Chicken-pot-pies and maybe even the whole menu since their secret ingredients may make you cringe! See photo before you have any hunger pangs for KFC chicken-Pot-Pies or any other secret recipe items! read more

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The food tasted fine, but I was not pleased with the service. The intercom in the drive thru was static and on top of that I had a hard time understanding the employee. When I pulled up to the drive thru window the worker was rather abrupt about me not wearing a face mask. I understand being safe and cautious, but there is need for a mask to be necessary in a drive thru. Also, I ordered a spicy famous but and was given the regular. read more

KFC - Famous Bowl - Fast Food Near Me - Kapolei, Hawaii

On February 8 2021. 6pm hawaii standard time.  The only KFC in Kapolei, Hawaii We were driving home.  My elderly mother wanted kfc. I said sure mother.   The drive thru was full but the restaurant inside had no customers.  So we went in the restaurant to make the order.   I asked the food clerk. May I use the restroom key? While I was asking she answered her headset from the drive thru and took their order.  WTF, when she finished she said WHAT and again I asked for key AGAIN she took another call from the drive thru while I was asking again.  After that order was over, she again said WHAT. I asked politely May I have the key?   She said NO.  I said why is that?  She said the restrooms are closed.  I asked her. Why are they are closed?  You can use the public restroom of the shopping center which over 400 feet away. Also it was raining  I asked. Again why are your restroom closed.  She said they are just closed.    My mother was reading the menu billboard.   I looked at my hungry mother. And I said mother we are leaving.   She could tell I was upset.   So we left and NEVER again I will go to kfc. To KFC, if you apology that fine and please don't offer me any coupons because your company has never have coupons. read more

Recently ordered uber eats. Delivery took so long. What I ordered was not worth the money I paid. Never ordering that particular product again. Very dissatisfied. Driver was very polite though. read more

The service here is always poor. Placed and paid for an online order. Was informed that my order was ready to be picked up. Got to the drive through pick up window more than 10 minutes after that and was told I needed to wait another 18 minutes for my order to be ready. What is the point of ordering ahead of time?? Don't bother coming here. read more

Couldn't believe my cold skin . THEY FIXED THE AC!!!! Or at least turned it on!!! It was great to see the workers have been liberated out of hell. As promised I have added another star! read more

I ordered the 3 piece tenders and it was really the worst tenders I've had. Where was the batter on the tenders. Isn't KFC known for their batter??? At least they're giving me a replacement meal. Dennis took care of this and I want to thank him. It kind of ruined my dinner craving for chicken. read more

KFC - Fast Food Near Me - Kapolei, Hawaii

Just got home after eating dine in at this KFC location and let me just start of by saying this.... HORRIBLE!!!!! I loooove chicken but there are so much better chicken places to eat besides here especially for the rip off over priced chicken, but it was convenient since my husband and I were in the area. The food was fine, Thank you Jesus!!! But the SERVICE here though... this needs A LOT of improvement. If KFC decides to keep this location open I suggest they hire BETTER workers with GOOD customer service! I specifically asked for bbq sauce when ordering and I got 2 honey mustard. I didnt mind going up to trade and ask for bbq instead so I did that. Everything was fine until my husband spilt the bbq sauce all over the table and I had to ask for another one. The same lady who gave me the bbq sauce started at me and then walked to the back and I was waiting a good 2 whole minutes until finally being helped by a different employee (mind you the drive thru had only one car and my husband and I were the only customers in the dine in area besides and elderly man). No common courtesys whatsoever (thank you, you're welcome, by have a nice night) I tell my husband this and about 20 minuetes later when I go to ask for a refill of our soda. I'm then again waiting (WERE THE ONLY CUSTOMERS NOW) I see 2 employees in the front office area on seemed to be on the phone, and the other was talking to the one on the phone. One of the employees notice I'm in the front and they go deeper into the office where I can no longer see them. 3 minuetes pass and one of them finally leaves the office only to walk right pass me and to the back. I wait patiently hoping someone may be coming a few more minutes pass and I say loud enough for at least one of the employees to here me "Excuse me" she looks over her shoulder at me then turns away and I'm waiting there another 3 minutes when the same employee that over looked me finally comes to help me. But when she does. I ask for new Ice when making the refill and she doesnt dump the old soda and when she notices I'm watching her she then dumps out all the old soda with the new ice she was planning to serve back to me, and makes me the soda new. I say thank you and she goes "yup" LOL. No wonder nobody comes to this KFC anymore HORRIBLE EMPLOYEES read more

KFC in Kapolei keeps going downhill as prices go up! The last time I went there I had an issue. I can't remember what it was but there was an issue. Now today I went there and ordered the wiki meal for $7.99. I told them I wanted the leg original and the thigh extra crispy. I also asked if I could have coleslaw instead of potatoes. They said no. They couldn't substitute. Whatever! So then when I get to the window they told me they only have extra crispy legs. So I said okay make both pieces extra crispy. Then they said they only have original thighs! So totally opposite of what I wanted. So I said okay. I asked well what about some compensation since I'm not getting what I wanted. You can give me a small coleslaw. The manager said they can't do that and started talking something about white meat chicken. I couldn't hardly understand her. I just said forget it. Keep it as it is and I'll put it in my review! What a trip! Usually all businesses give the customer some compensation for satisfaction when there is a problem. Definitely not good. Customer service! Will not be going there again. read more

Sheryl at the cash register needs to check her attitude and stop rolling her eyes at customers. Literally just walked into the door and she was all huffy puffy because I was still looking at the menu. Kevin was awesome. Thank you, Kevin. read more

I usually don't like to right bad reviews but after eating at 2 different KFC's (Kapolei and Moanalua) and ordering the famous bowls with chicken wings. I've noticed the wings are of the miniature versions, you'd think that a place that specializes in chicken would have at least have decent size wings. I've been to bowling alleys that served bigger wings. And not to mention they were dry and warm. read more

"I'd like some extra napkins... are you going to charge me for that too?" Wow this place is ridiculous! I went in with my family, kind of tourists being from California, and thought we were getting a good deal on our family meal. 8 piece meal, $16, not bad right? Wrong! At this restaurant, biscuits were not part of the meal! Wow, really? Everywhere in the United States from Texas to California includes biscuits in their meals, but not here! Luckily there was a "special" for adding biscuits and an extra side for $5 more. Turns out, Potato Wedges isn't covered in the sides and you have to pay extra here too! This place is also a "free refill" place... notice there is no s at the end of refill, because you only get one refill on your soda. If you are with your parents that are senior citizens, don't bother asking for a senior special drink or a discount. At "normal" KFCs you can also customize your chicken like asking for more thighs and drumsticks. You guessed it! NOT HERE! You want more thighs, FEE! Oh well, at least we'd get 4 thighs and 4 drumsticks... so we thought! They gave us 5 legs and 3 thighs, and I guess you can say, I was done arguing with the stingy and greedy Asian owners. Way to make our race look bad guys! Our meal came out to $26, and we ordered waters as our drinks... oh and despite the signs, they DO NOT accept American Express. Never again KFC Kapolei, never again. read more

Fresh Hot Fried Chicken, Hot buttery biscuits, and for a good price! Finally didn't order a family meal like usual. Customer service was really friendly, with a smile, and most of all they were quick. Quick because the place was empty inside the restaurant. A lot of parking space as well. Key to the restroom? geeez, just like everywhere else on the island huh? Pretty good chicken, and service, nothing that I can really complain about. I'll be back when I'm craving that crunchy fried chicken! read more

Stopped by the drive thru today about 1245 ordered the Nashville hot chicken sandwich, which are delicious! But the review is for the drive thru employee who handled my order! She was very polite, energetic and professional and gave off such a good vibe that I drove away with a smile on my face! So thank you! Wish I would have got your name for this! She is a young black woman is all I can say! Kudos to her!! read more

I've been to this KFC a few times. I used to live in Kapolei. So when I was craving fried chicken it was my go-to place. I've never had a bad experience. The place has always been clean, the food has always been hot and fresh and they have never messed up my order. They are always friendly and professional too. Personally, I'm not a huge 'fast food' person, but whenever I am in Kapolei and I want something quick or I want chicken, I go here. The key to the restroom is hanging on the wall just to the left of the counter. read more

I've been to this KFC (through the drive through) a couple times, got the Kentucky fire tenders and the go cups with honey mustard sauce. Gotta say the crispy tenders are my fave and the drive thru people have been rly kind even when I go through at 10pm some nights. read more

Disappointed with menu not as stated on internet. $5 Fill up was $8 Fill up. Not the first time this happened. Other than that, service was good and quick. read more

My wife I went through the drive through to order. We ordered the family meal which is already over 40 bucks then I asked if they had any spicy chicken. The guy said no. My wife then pointed out the hot wings. (Idk maybe he doesn't know his own menu) but I asked if they are wet or dry, as you know some hot wings are wet with a sauce and some chicken places make a dry fried hot wing. He then said um I dont know its fried. So I said oh okay so its dry. I was then about to order that as well when he said um yeah, with the most attitude. My wife looked at my and said well that was so rude. She wanted me to just drive off and not buy from them but my kids wanted chicken so I figured I'd just keep going and forget his rude response. We get to the window and he said nothing but my total. No hi, hello. Nothing....then when I get my food in was about to say you should be nicer to your paying customers, but when I got to "be" in my sentence he slammed the window shut. Um what if I had something wrong with my food, what if I needed something else? I also leave this review in my survey they gave on the recipe wont be going back here ever again read more

don't go to kfc me and my boyfriend went there yesterday and he got so sick to the point he had to just sleep in the bathroom cause he kept throwing up and that is so disappointing cause we use to go there all the time just to get there famous bowl now we rather have jollibees forget kfc read more

Yesterday my boyfriend and I went around looking for somewhere to eat in the Kapolei area before he went to work. We ended up at KFC because we have never eaten there together and we only like eating famous bowls. We never really went to KFC because my boyfriend didn't like the sound of spending ten dollars on a bowl of mash potatoes and chicken. Well, as we walked up the door they have this huge sign for 5.99 combos. A famous bowl, a cookie and a medium drink was one of them. So my boyfriend and I were surprised and ended eating in and ordering two of the 5.99 combos of the famous bowl. Tasted like how it usually taste. Generous amount of cheese, corn and gravy! read more

KFC - Fast Food Near Me - Kapolei, Hawaii

The 20 minute wait for Drive Thru was ridiculous! Nothing ready, but Original chicken. Not convenient at all! Especially w/ a "Sorry, not sorry!" attitude from the employees! read more

Visited the Kapolei restaurant for some good old Kentucky Fried Chicken that my team requested. Not all of them like dark meat so I ordered 1/2 white and 1/2 dark. Paid a high price for the order but then gotta keep them happy. Unfortunately when I got back to work they had made the order incorrectly. We only had 3 pieces of white and 9 dark. When I called to get it corrected the manager wasn't empowered to handle the incorrect order offering only to replace 3 pieces of chicken. That may have been acceptable if the shop was next door but to drive back a few miles is not acceptable. Had to send someone else out for those who didn't get their chicken and pick up from another place close by. Too bad we were all craving KFC. The quality of the food is good too bad their service is bad and their management staff aren't empowered to take care of their customers concerns. read more

Haven't been going to KFC too much lately because the quality seemed to have dropped in recent years. Also was disappointed to find out that KFC cuts a chicken breast in two and sells it separately. Go figure. However today my wife, her mother and I stopped at the one in Kapolei for convenience and I tried the Georgia Gold sandwich for the first time. Happy to say I was pleasantly surprised and it tasted good. I really don't like wedges, but even those were hot and crispy. read more

I would honestly give 0 stars if I could for the crappy service that I got. Should have know when i walked in and no one was even at the front and the place smelt like a bathroom. I asked a question to the guy who was taking my order, mind you it's a yes or no question. No explanation necessary. But the other lady in the back needed to make snide remarks with attitude. In the middle of my order I just told the guy to forget it and walked out. Not gonna give my business to this place and their crap customer service. read more

Kapolei KFC customer service is ridiculous! The assistant manager rang us up. There was a couple in front of us and she was rude to them the lady asked her for sauce and she ignored her and after three times of the lady asking she looked at her like she was a bother. When we walked up to order it was the same way. She looked irritated at us she didn't tell us our total I had to read it from the cash register screen. She was unbelievably slow and then handed us our receipt with an attitude and didn't bother saying thank you or anything. I will most likely never come here again. Id rather go and cook my own fried chicken. This place needs to be re taught about customer service. You could have at least smiled lady. read more

eek me thinks not!!!! if i could give this a negative star i freakin would!!!! this has to be the worsttttttttt kfc in history!!!!! the manager is freakin rude rude rude rude rude!!! like i couldn't believe she was even the manager!!! chicken taste soooooo old and burnt..... disappointed!!!! never everrrrrrrrrr eating here again!! read more

Terrible always dry and burnt especially after 7pm..kfc is my fav. so I'm there a lot! Will never go to Kapolei again..This has happen bout 8 times. doesn't even taste like kfc read more

Second bad review I have given in a year. Management before offered for me to call and they would make it right, but I did not. That was not the point. I want them to get better. But lord, they didn't get the least bit better. This time, we decided to order on line due to our last 40 minute wait for extra crispy chicken. Tried to talk my husband out of it, but he was sure the on line option would work better. So we ordered on line at 8pm. They said it would be ready at 8:21. My husband headed down and was there on time, but NOPE, not ready. He finally got it at 8:43. And they shorted the order even though we paid in advance. Thankfully he checked and realized it before he left and then he had to wait some more. For god's sake. They change an arm and and leg and can't even live up to bare minimum. And no, I don't want you to reach out and offer me any free crap. Please allow me to have a good experience with you guys for once. This is pathetic. read more

I came here because there was a "Hot Deals Hawaii" special. Friendly, quick, plenty of parking.

no stars for this Kapolei KFC~chicken was overcooked or sat in their warmer for over 2 hours~chicken was hard and not tasty at all...I wish I could upload a picture of the drumstick that looked like the chicken was eaten or the meat dried off from sitting in their warmer. read more

KFC in Hawaii is a RIP OFF! The $5 fill up meal on the mainland is $7 here. Sure, things cost more here, but not that much. On the mainland (just returned from visit to the Oregon, Idaho, and Washington), you can substitute any of the side dishes for the gross mashed potatoes that come with the Fill Up, but not here, Must take the mashed potatoes. They taste like the stuff we used to make relief maps with when we were kids. All the side are the same price, so I don't get it. Is it just a "rule" to piss off the customers? I'm done with KFC here in Hawaii. Popeye's isn't that far away (Waipahu Town Center). read more

Every time I go there, they screw up my order. I ordered a 12 piece bucket, requested 8 crispy and 4 original. I got 12 crispy. Time before that, I ordered a 12 piece bucket with only dark meat, legs and thighs. Ended up with 6 white meat pieces. Never going back again. read more

Drive thru not too shabby. Very friendly service, although you've gotta know what you want in a hurry. I had just enough time to figure out that I needed something for my family so I figure I'd better scan to the bottom of the board...yup, there it was, "Family Feast". Whoa, $40! Okay, so it says it will feed 6 - 8. Taking it to my daughter's so, we have five. That should do it. You get through quickly...fastest $40 bucks I've spent since Vegas! I was asked if I wanted HONEY and butter for the biscuits. Well, waddaya know...NO HONEY. And...if I weren't so rushed, I'd have known this package didn't have those little corn on a stick. Oh, well, served our family well for that night...next time, I'll plan better. These places always get the "I gotta get something quick" people to spend more than you need to. Lesson learned. Oh, chicken was good, though the biscuits are getting a bit tiny. read more

Guess I should have checked this page BEFORE we went to pick up chicken for supper. We don't have KFC often but enjoy it on occasion. We went with the 10 pc chicken and just a family size wedges. I paid no attention to what they were putting in the boxes as I am pretty trusting and the young girl at the counter was very pleasant. When we got home, our 10 pc chicken consisted of 7 legs and 3 thighs! At the very least they could have done half and half!! I do know that chickens have equal numbers of legs and thighs. I also know that they have other body parts. Sure, they sell the wings separately but what about breasts! Then I opened the "family size" wedges to find it was about 2/3 full. If they had to use the last of the wedges, they could have been honest with me and said they didn't have enough for a family size.....I would have appreciated the honesty. OR....they could have asked if I would like to wait while they made some fresh ones. I was very disappointed and will never go back to KFC in Kapolei again. Makes me think twice about going to ANY KFC on this island again. It's too bad....some simple gestures here would have made this a much better experience. read more