Fairless hills location, Saturday 1/3/2026 30 minute wait for pot pie. On the positive side, I'll say the cashier was nice. With that being said.........Honestly, I have NEVER been to a KFC prior to visiting this location, where I had to do a double take to see where I had just purchased the chicken from. NOTHING about this chicken tastes anything like KFC. No seasoning of anything remotely close to kfc. I DID learn a lesson, a very valuable lesson, and I'll share this with you all...when you visit and you see a sign that says WE NO LONGER OFFER REFUNDS.... Use that as your gauge to realize that they obviously DO NOT Satisfy their customers, because I would definitely take this garbage back. read more

I ordered delivery through GrubHub and couldn't wait to try the Mike's Hot Honey Chicken sandwich. When it finally arrived I noticed that the outer plastic bag looked to be slightly opened. First thing I noticed inside the paper bag was the measly amount of almost cold French Fries. Then I opened the Hot Honey Chicken Sandwich and took a bite, all I got was chicken and bread, no sauce, so I took a second bite, again just a dry piece of chicken and bread. I opened the sandwich there it was, a half teaspoon of what looked like Miracle Whip. So 90% of the sandwich was dry. KFC used to be awesome but I won't be buying anything there again! Now thinking about the fries, maybe the driver was eating my fries!!! read more

Was there on Sunday morning at 11AM. It was supposed to be open but absolutely no sign of life inside. We saw someone waiting to order at the drive thru. For all we know the poor soul cold still be waiting. read more

Elite service screw all the other reviews they have no clue what there talking about this kfc and all the employees are awesome food was fresh and hot delicious service was amazing I went though the drive through it was dope read more

I ordered door dash 11.25.25 and they basically gave my order to someone else without looking at the name. When I spoke to the girl she had an attitude. Needless to say, I wont be purchasing in the future. read more

Your out of wedges, your out of thighs, your out of wings and I have to be inconvenienced for 20 minute wait because your cashier didn't know her job and your were out original chicken! I would have left and went somewhere else but nope the KFC in fairless Hills do not honor refunds. I would understand if it were my fault, but not having the product I wanted after I paid for it and then tell me you don't do refunds! Is this even legal! I will be looking more into this!!!! I walked out with out my food and no refund!!!!!!!! read more

Despite the low reviews we opted to try this location. A bit far from our place, it was the most sensible location. It was a Sunday afternoon and the employees looked normal, transaction went normal. Aside from wife's 'skimpy' chicken, my pot pie was standard and the chocolate cake was pretty huge. read more

I just went to KFC to pick up a large cole slaw to go with tonight's dinner. When I got home I opened the bag and was instantly angry. I may have gotten a large container but it was less than half full. WTH KFC??? There's NO WAY that is $7.20 worth of cole slaw. read more

KFC - Half empty/half full? - Fast Food Near Me - Fairless Hills, Pennsylvania

Customer service is not good My fries were old and cold I went back to request a new order of fries and the person at the window was very rude. He argued saying that the fries were not old. He took my fries and told me he was giving me a fresh order but what he did was emptied out half the fries and put fresh fries on top of the old fries. Very disappointed I go to this location to buy food for my family and this is very upsetting to me Will not buy from this location again and I will not recommend it to anyone. read more

I don't write reviews and had to download the yelp app in order to leave this one. This location cannot get a DoorDash order correct. My wife loves KFC so I try repeatedly. Every single time they leave something out. Every single time I have to get a partial refund from DoorDash. From now on, it will be Popeyes. read more

my chicken finger were smaller than air it took one bite to eat. my lemonade literally Tasted like poop and lemons the ice cubes in the drink were BUSSIN . read more

I had to wait 20 minutes for my food, for it to be incorrect. They gave me pickles on my sandwich when i said no pickles, they didn't give me a biscuit when it clearly says it on my receipt. I ask for a refund and THEN my food was ready. read more

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There is a big problem with the KFC on Route 130 in Burlington, NJ. I have had three bad experiences and don't go there that often as I live in Pennsylvania. In this last experience, I ordered a crispy chicken breast for my granddaughter, and when I got home (over the bridge, which requires a $4.00 toll), we had a thigh with crispy skin and almost no meat at all. I tried calling, and the phone rang busy all the time. Yesterday after calling all day and the phone ringing busy, I went over to the store. I went through the drive-through (with my receipt) and said I thought something was wrong with their phone, as whenever I call, it rings busy. They said, "our phone doesn't work." I explained about the chicken, and they wouldn't do anything about it. I asked for at least a chicken breast, as we received a thigh instead of a breast. He said, "we can't give you a breast." I asked to speak to a manager, and he said he was one of them, and he called the owner, and she said, "no." I asked if I could come in and speak to someone, and he said, "no one is allowed in the store. " I ordered a bucket, and there were no breasts on two other occasions; another time, I ordered two breast dinners and received a breast and a wing. Of course, I paid extra to have the two breasts. Burlington, NJ, is one of many KFC I've had problems with. The wait at the Franklin Mills branch is so long that the trip to New Jersey took less time. read more

On the dreary stretch of Rt. 1 (Lincoln Highway) in Fairless Hills, Pa., sits a solitary Colonel Sanders, aka, KFC. I have customered it a few times over the years. Each time the parking lot was nearly empty, and the dining area bereft of fried chicken lovers. Hitchcockian if pushed for a description, with an orange neon sign on the wall saying it was "Sunday dinner every night." Yet, the actual meals were good, and the Honey BBQ wings way better than average due in part to their initial preparation as Buffalo Wings, then lathered with the thick sweet tang of the Honey BBQ recipe, giving the wings a hot sweet sallow flavor that can lead to compulsive eating disorders. The Original Recipe Buckets are also quite good, especially for feeding teenage boys coming together for a party. Thus, my reason for being there late last week, as I waited for the order to be packed and bagged. I was surprised when the bucket of 20 pieces and box of 20 wings came in over $40., but nothing is too good for my now teenage son. My car smelled of greasy BBQ on the ride home, and it tortured my saliva glands so much that I nearly pulled over to put one of those rusty red chicken wings in my mouth. I overcame that impulse and made it home in 20 minutes. As soon as I entered the house, my son, his friends, and a couple of parents became transfixed at the aroma, and silently rose to follow me into the dining room. Shades of Night of the Living Dead. The entire batch was devoured in a half hour, and there were sated smiles all around. I am convinced that a chemical analysis of the chicken coating would turn up crack in the mix. It was that good. Have to be careful as this stuff is quickly addictive, but so damn yummy. read more

KFC - Fast Food Near Me - Fairless Hills, Pennsylvania

Waited 25 minutes in takeout car line. Ordered food. And noticed one of the people inside not wearing a mask, and the person handing you the food not wearing gloves. We opted not to get the food. Clearly not enough care being taken there during the pandemic. We opted for the nearby Birger King which was flawlessly clean and following recommended procedures. This KFC did not have their act together. I wrote to the company following this incident, and never heard back. Done with KFC. read more

Great original recipe when I am hungry on a weekend and don't feel like cooking. Nice staff too

I pulled into KFC at 4:36 pm for dinner. No cars in the parking lot, it was closed! Sign says new temporary hours 10 - 4:30 now tell me why is KFC opening at 10 am in the first place. Chicken and eggs? Crazy. Then they close at 4:30 right before dinner. Why would they do that? I just don't get it. When you have everyone set on KFC then to come home saying they closed at 4:30. Everyone was very disappointed. read more

I went to drive up and the guy(long haired guy) asked what I wanted and I asked if I could have a moment and he just didn't respond with answer at all. The sign wasn't lit so I couldn't see it so went inside. The girl (shanny) was the only cashier on while the 2 other girls stood there waiting to make food with a long line. People were just standing around while this shanny girl was running around taking orders and getting food. She deserves a raise. My chicken wings were gross also. read more

KFC - Fast Food Near Me - Fairless Hills, Pennsylvania

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They would not honor thier own coupon! Terrible customer service, rude employees. . read more

I give this place a 0 of five star review. I only still go here once in awhile because it is close and my son loves there food there food isn't the issue the customer service sucks every time I order something here it's wrong and I mean every time I order I find myself going back in to get the rest of my order everytime. This time. They managed to give me even the wrong type of chicken I got Georgia gold and I got Nashville hot what if I was someone who couldn't eat hot food. Not to mention some of the people that work there are rude. One experience I had was I was in the drive thru and asked a question to the lady I was speaking to and really rude a man came on and said no to my question I don't understand why there would be two people on one order window. And then they messed up my whole order that trip also this KFC sucks it's just gas food read the screen put it in the bag read more

So, I fully admit this is one of those "everything was fine at this location until the service really sucked once and now I'm on Yelp to complain about it" reviews, but everything was fine at this location for me until tonight when the service truly, truly sucked and now I'm on Yelp to complain about it. First of all, I will never understand why this location only ever has one register open, regardless of what time of day you walk in there. This ALWAYS means a long wait if there are people ahead of you, and there are usually 3-4 people ahead of you. Tonight, there were 3 people in front of me, and each one placed a really huge order. When this happens, the one person who is working as a cashier leaves the register/stops taking orders and helps fill the last order that was placed. This makes the wait in line even longer. I waited about 15 minutes in line, and when it was finally, FINALLY my turn, I got up to the register and placed my order... ...only to be told the items I wanted were no longer available. Apparently the 3 huge orders that had just been filled essentially wiped out their inventory and I was told I would have to wait an additional 18 minutes or so for what I wanted to become available. So I turned around and walked out. What a freaking waste of time. There are other locations in the area, I'm going to see if they are any better. read more

Excellent customer service very friendly and professional. The restaurant is very clean and the employees are so polite and let you know they really care. read more

I sent this to Kentucky Fried Chicken's corporate headquarters yesterday. Apparently, they thought I was kidding. On a scale of 1-10, with 10 being the best score possible, I would rate your Fallsington, PA store a -10. The condition of the restaurant appeared unsanitary and unappealing. The waste receptacles were filled to overflowing, it looked as though nobody has swept the floor in days and the counter was sticky. Perhaps someone spilled a soda last month and nobody thought to wipe it up? Regardless, my family wanted your chicken for dinner, so I soldiered on. Despite it being the typical dinner hour, only one employee was taking orders - and she was also handling the drive-thru window. After waiting 20 minutes to place my order, this poor creature had to inform me that a Kentucky Fried Chicken had run out of... fried chicken. Could I wait ten minutes until the next batch was ready? As I said, my family had their hearts set on your chicken, so of course I said yes. Ten minutes turned into thirty. I asked to see the manager, but was informed he was not available. I suppose not having a manager might explain the unsatisfactory condition of the restaurant. It could also go a long way toward explaining how a fried chicken restaurant didn't have any, you know, FRIED CHICKEN. It certainly would explain why I had been standing in your store (no way I was sitting in those filthy excuses for seats) for nearly an hour. Anyway, the employee at the counter did offer me a free soda for my trouble and when I declined (I am a diabetic, as I explained to her), she included a free chocolate cake with my order. How a chocolate cake is any better for a diabetic than a soda is a little difficult for me to comprehend, but I suppose you cover that in employee training somewhere. Another ten minutes went by, and my order was finally ready. I honestly can not recall the last time I was so thankful to leave a restaurant, even if my wallet was $40 lighter than when I arrived. At least my order was correct. I arrived home tired, hungry, and with a family ready to gnaw off my left arm. Great relief was evident as my wife unpacked the bags and began to plate our long anticipated, desperately desired food. I sat down to my meal, ready to devour every last morsel. I was halfway though my first piece of chicken when, to my horror, I discovered it was bleeding! Yes! Despite taking an hour to cook your world-famous chicken, your store had served my family a salmonella infested bucket of undercooked poultry. Happily, my wife cranked up the oven (because who isn't happy with a 425 degree oven roasting the house on a 90 degree summer day?), finished cooking our chicken and saved our lives. Now, I do need to give credit where credit is due. Despite her poor training, lack of support and a curious fascination with her cell phone, the employee at the counter/drive-thru retained enough of her humanity to be genuinely concerned about the situation. Not that she was able to do anything to correct the problems, mind you, but at least she was upset by the entire episode. I hope to hear back from you within the next 24 hours, with your ideas for ensuring something like this never happens again. It would certainly behoove you to do so, as at 2pm tomorrow this letter will be posted to a number of social media outlets. Thanks in advance for reading this and correcting the situation. Well, it's now 5pm tomorrow and still not a peep from Colonel Sanders.  Suffice it to say, I will never eat at KFC again. read more

The food itself was good, but the employee at the drive thru was not. She was very slow and awkwardly quiet.

Never had a problem till tonight it was like they dug the chicken and fries out of the garbage to give us. I got what was ever left in the fry bin and my hubby got half cooked chicken. read more

I stopped by tonight and tried to go through the drive-thru. There was a paper sign on the speaker stating that It was cash only. The person on the speaker told us to come inside if we wanted to use our card so when We did. I immediately noticed that there was trash all over the dining room floor the employees were speaking loudly and very unprofessionally the floor seemed greasy and dirty and there was a really weird smell coming from the entire place like a dirty mop or trash I am mediately said this place is dirty and then left. I'm still trying to get my appetite back and it's been hours. read more

I know this place isn't a five star, sit down restaurant but I still think their customer service could be a little better. We visited yesterday evening and went through the drive thru. My mom ordered the family meal and then asked for extra crispy chicken. The older gentleman on the other end of the speaker LITERALLY huffed and puffed at her because of this request. For a second, I thought it was my sassy five year old sister. His attitude was so bad, a more chipper young guy took over on the speaker, took our payment, and then our food. He even gave us cookies so I think he felt bad. Then when we got home, the mashed potatoes weren't even mixed completely so there were still clumps of the powered fake potatoes lol read more

Took too long! Didn't even order. Waited for 5 minutes in the exact same spot and then left. A bucket if greasy crunchers isn't worth wasting the whole day sitting there. read more

DIRTY! The ceiling was leaking fluid over the register, they kept their food product VERY close to the ground, there was a moth on the window and the windows were stained! To make it worse the service was INCREDIBLY SLOW!!! I DONT SUGGEST THIS PLACE ONE BIT!!!! read more

The manager of this location was very helpful answering questions while we were on the road needing a chicken fix. He made sure even close to closing that he could get what we asked for, and also made up for what they could not make. Great customer service. read more

went there for 8 piece meal deal, no substitutions were allowed ( 2 tubs of mashed potatoes, 1 tub of cole slaw & 4 biscuits ) the bucket must had been pre-loaded because the skin literally fell off while trying eat it, the biscuit's had their batter over mixed and were like lead weights when eaten, I know it was Friday night but couldn't a bit more effort be done to insure a good meal versus an average one ?? read more