Frustrated wasn't going to post try to go online and use www.mykfcexperience.com Even though I was using the right numbers and information it wouldn't take my survey Was tired didn't want to make anything 5:20 pm On 5/3/19 try to call in the order before I got there they never answer the phone several attempts other customer line told me the same thing Waiting for deep in line customer came in said they got the wrong order from the window Lady taking orders at window took her headset off and refuse to work the window anymore So young teenager and back with beard no no hat no beard hair protector on Listening to employees fight amongst them selves Finally got chicken haven't had it in years extra crispy I'll just say I won't go to any KFC ever again Getting it for my brother who is going through chemo If he eats it's great read more

One car in drive thru I asked for the build your bucket tenders. I never eat the chicken on the bone not crispy. I called to see if I can bring it back and was told well I need to be more specific because all was heard was build a chicken bucket. So I decide to maybe try the chicken on the bone. Discolored chicken, torn apart biscuits. read more

I've tried twice to order a pot pie for delivery from this location and both times they just didn't fulfill it. Tonight, I ordered a pot pie COMBO, and they had the audacity to give me the DRINK only. Who does that? This crew, evidently. I also ordered a 3-tender meal and received NO SAUCE -- because everyone LOVES dry, old (couldn't even bite one of them) tenders. I understand no one WANTS to work in food service, but come on! Don't stay at a job you hate so much you make it everyone else's problem... especially when customers are expected to pay for the priviledge. read more

I ordered a 12 piece hot wings and got a bowl of chicken nuggets! They didn't even want to give me my money beck. But they did, read more

KFC - The 12 piece "hot wings" - Fast Food Near Me - Austin, Texas

Actually the food was quite good this time. Delivery was very prompt and it was good. Yes I prefer the way it was done 20 years ago but I didn't vote for the food freak politicians. Let them eat cake. Oh no they can't eat anything except Kale! :-) read more

FOOD POISONING IN A BOWL! Mixed reviews - because I have eaten a good pot pie here once before - but I'm giving this KFC 1 star only because I have to. I do love KFC's pot pies. It's by FAR the best thing on the menu! I'd not been feeling well, so I thought a pot pie would be good "comfort" food. We went quite a ways out of the way to go by this KFC and get one. They said we were in luck they had one left... Well, I think they must've dug it out of the trash! I only wish I was exaggerating! The first thing you do with their pot pie is take a piece of the flaky crust and pop it in your mouth. It was flaky and COLD. I peeled back the rest of the crust and saw about an inch of congealed filling with a dried brown film on top. This pot pie NEVER had a full bowl of filling, based on the clean sides. And what filling it did have had dried. There was no gravy. This bowl of food poisoning was cold. Unfortunately we didn't have time to go back in traffic to deal with this debacle right then there. I'm wondering if I should call the health department...This screwup was pretty massive because it would've made anyone sick who was stupid enough to eat it I'm sure. I guess if they're going to sell something that would make me extra sick (I already have chemo to help me feel sick) I'm glad they made it obvious, so I wasn't tempted to eat it! read more

KFC - Dried up cold pot pie. - Fast Food Near Me - Austin, Texas

This has to be the worst I have had from this franchise, and I hate to write this but nothing that I had in my order was to KFC standard, I thought that I may have offended someone with how bad my food was. That made me look at KFC differently, no more for me. Sad to say because I used to love this restaurant. read more

Zero Customer Accessibility and Less Customer Support. LGBTQ Haters The KFC App lets you post orders, but does not let you indicate how you wish to pick them up. They want you to pickup your order in the restaurant, unless it is closed. Only then can you use the drive thru. When you go in, your order is not on the pick up shelf as promised. You have to wait in line and beg for your order, as the one person waiting on the counter is also handling the drive thru and will have you wait forever for someone. I literally stared at my bag on the counter for 15 minutes, 4 feet from the pickup shelf where it belonged. I asked 3 people for help. The first said "I got you", then turned his back on me and went to take drive thru orders. The second one totally ignored me. The third finally handed me the bag when I asked politely for it repeatedly. They had no issue helping the Hispanic gentleman in front of me. I wonder if they just discriminate against LGBTQ individuals, as they definitely treated me differently. Welcome to Texas! read more

The worst KFC! I ordered online and I chose a certain time for pickup. I arrived about 8 minutes late and my order still wasn't ready, the guy told me that they haven't made my order yet... Then I got an email saying that it was ready so I go to the drive thru again and they said it still wasn't ready, that i was just gonna receive that email It took them like 18 minutes to give me my order And the staff is not friendly at all! read more

Mexicanos sucios. Stop putting people in establishments just because they'll work. This food was disgusting. Cold fries & they gave me chicken tenders that they didn't even dip they opened up bbq sauce packets one by one & dumped it on the tenders like they were a country fried steak . These people are a joke! I wouldn't waste my time or my money! They wear no gloves & everyone is dingy looking. No professionalism at all. I asked for a refund or my food remade and she was very disrespectful . I will be calling the health department! Thank ya! read more

Orders like $50 worth of chicken on uber eats with 10 sauces because we were excited to try the new dipping sauces. They didn't include any of the sauces.. chicken with no dipping sauce is diabolical! Would never happen at chick fil a.... And the only sauce they did include (for the mashed potatoes balls) was gravy in lieu of ranch.. read more

Arrived a little before 9pm to order inside. The Manger said the inside is closed already and Only the drive thru is open! This has happened to me twice already at the same location! read more

Looks like the "I got you " dude has had more complaints besides mines, what management doing about him! This dude completely wrecked my order. The food was trash, cold stale fishy smelly fries. The advertisement for the chicken burger no way compared to what I received, even my soda was flat. I came through the drive through, and this dude told me to pull around front when there was no one behind me nor in front of me, so I did I pulled around to the side front door. Upon placing my order at the window, I ordered my food a particular way. When I got my food, it was not the way that I ordered it and paid for it to be like that. This Mr. "I got you dude" then goes back in to bring me what ordered. At this point I've waiting another 5 minutes so in all it took about 15 minutes for me to get my order, and no one was in their drive through THE HOLD GOTDAMN TIME! IV'E CALLED THE RESTURANT FOR MANAGEMENT OVER a three-day span, THATS 72 hours and no one has ever answered the phone. KFC you guys are going to comp my meal and refund me my money and you would do well to make sure your employees or wearing gloves. Patrons of Austin TX avoid this KFC if you don't want to get ill. This location at William Cannon/ I 35 South is ridiculous and really needs to be shut down. I know they can't be passing their health department audits. read more

Ordered the 2 piece extra crispy Aaand this is what i got Don't even have it in me to go back to ask for a new order read more

KFC - Fast Food Near Me - Austin, Texas

Spent $48 & some change & when I asked for a cup of water the guy at drive thru window said it was a charge. when I asked how much he seemed annoyed and said "as much as a drink".... Not sure if they actually charge for water or he didn't wanna just give it to me. Mind you while he was taking my order he was rude and seemed in a rush when there was no one in drive thru to begin with. read more

Delicious and flavorfull think of KFC new coming to New intervmakes you want a bigger better burger The giant burger and the colossal Burger only tried a example if they add to menu I would definitely go and eat there best of both worlds burger and chicken read more

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It was really disappointing to see this location continuously under perform with a lack of availability of what is in the name of this place - chicken!!! It is no wonder why there is no line in this drive thru comparably to the local fast food spot next to it. Consistently telling customers that you are "out" of chicken are no good looks. What is also bad is telling customers that it will take 20 minutes - 40+ minutes to make the said chicken is not ideal either for any one no matter what time of day. If a customer makes it through and PAYS for their promised meal that promised meal better come out in the time you promised it would! There are no exceptions on this as it blows me away how not having chicken at KFC is even a thing! I know many Door Dash and Favor drivers got their orders way ahead of us despite us agreeing to "wait" the X amount of minutes you claimed it would take to make chicken for our meals! I worry that even their orders for the customers waiting for their delivery may not have received their order accurately. No matter what dessert cakes or extras you provide it is not okay to substitute or apologize for the lack of organization, availability of products, and overpromising to customers. Please stop trying to guess-timate time waiting or providing false information on what your cook can produce as we "wait" in the parking lot for our food. Just close for the evening - I would rather be disappointed you are closed versus paying for food that is not what I ordered, missing items, and/or promising a timeframe of when we will get an order that ends up not being correct anyway! read more

We waited a long time to get our food as a huge number of people started crowding the restaurant. It was so busy that I had to wait several minutes to get utensils because they didn't put any in our bag and their outside utensil compartments were empty. Plus, all of the tables were dirty. To top it off, I found organ in my chicken! I don't think I can go to a KFC again after this experience. read more

KFC - Organ meat in 3 pc. Chicken Box - Fast Food Near Me - Austin, Texas

Overpriced and over cooked. So bad, so so so terrible its almost funny. Go to any other fast food restaurant for chicken. DRY AND TERRIBLE

Rude workers! They do not know how to work in a fast food environment. The staff are extremely impatient and will serve you the wrong order even if they clearly heard you. They even lie about what they give you so they don't have to go remake it! read more

The restaurant looks like Its in great condition considering how long this location has been here. But I'm not rating this establishment on how it looks. The most important thing is the service and the food right? Well as for service, it was non existent. I pulled in at 10pm and waited behind a couple cars. I noticed it was taking a while and when I got to order nobody was even there. So I couldn't tell you how the food is since you can't even get any after a certain time even though the sign in the door says they open at 11. I looked inside and just saw a lone teen mopping the floor. It's my understanding that they just don't have any food after a certain time. Well either get more chicken or change you're damn sign. It's about time they demolish this place send it to hell where it belongs along with long John silvers. read more

October 3,2022 - Are the owners getting paid by our government to intentionally let their business crash? Ridiculous - sums it all up for me! At 9:30pm all chairs are up so not opened inside. Order 6 naked wings. They said 12 minutes. Paid. Parked and waited 20 minutes then I backed up to go around to window again. They said they gave to someone else. Really!!! But we can have some cooked for you! Walking from car to drive thru window, Please credit my card. Oh did I mention at 9:30 they stopped cooking bone in chicken. Telling everyone they are out of bone in chicken. In other words, they had chicken but wanted to clean up 1:30 hours early. My question to the owners is what's your asking price for your franchise? If only Colonel Sanders saw the crappy service! Definition for Crappy: of extremely poor quality. substandard below standard below par bad deficient defective faulty imperfect inferior mediocre read more

I was so disappointed with KFC. I know that I shouldn't get my hopes up with fast food and not expect some gourmet meal, however when I ordered a spicy chicken sandwich it was quite appalling. The chicken was not cooked all the way. It was not even consumable. I have had my fair share of fast food restaurants and the chicken sandwich from other places, but this kfc location really disappointed me. The chicken sandwich was not appetizing at all. read more

$30 for a 8 piece tender family meal, i get 6 1/2 tenders and my sides are incorrect! And no receipt in the bag so I can't prove them wrong about the incorrect order. If you're gonna charge $30 for such a small amount of food; you'd think it'd at least be correct. read more

KFC - "Tender" WHERE??? THIS IS A NUGGET - Fast Food Near Me - Austin, Texas

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Horrible people run it now bad speed horrible cooking I'm dissatisfied and disappointed never again

Is it really that hard to get the only two things you can change on the menu right?!? All I asked was for mash and Mac..... I got green beans double portions smh -_- Felt offended like if they were calling me fat read more

Went there for dinner paid for my order for home and it didn't have what I paid for. Called the manager all he could do was direct me to bring it back I live in Bastrop and I wasn't going to drive out for their mistake! Will not be going there ever again. There is always Popeyes or Golden chick. I'm read more

I don't understand how this place is able to stay open. First off, if you want chicken tenders or chicken pot pie, you better go early, like super early, because they almost never have either when I go (usually after 8pm) They also are terribly slow. I tried to go a couple of days ago, it was 9pm and they close at 11. I wanted a pot pie, but of course they were completely out for the evening, even though they were still going to be open for 2 hours (sounds like poor management and planning to me) Of course, going through the drive through to find out they are actually completely out of an item is a debacle in an of itself, because once you get in that drive through lane, you are stuck. There were two cars in front of me. I had to wait in the drive through for over 15 minutes just so I could leave. Furthermore, the place always looks dirty and the workers don't follow food handling protocols (wearing gloves, changing gloves after use, etc) Wish there was someplace else in town to get pot pie, either way, looks like I won't be getting one from KFC read more

FOOD POISONING!!! We went thru drive thru on 03/02/2018 @ 9pm and ordered a 'big box' mash/gravy and biscuit. My boyfriend came home we opened the meal and instead of potatoes it was cole slaw in which he did not eat. That part was not a huge problem. The problem was my boyfriend started Violently throwing up before midnight (2 hours after eating KFC. He did not make it to the toilet and he could not hold it in his body. It went all over our bathroom. He first threw up the chicken and said he could taste the oil in his throat. Then the biscuit and soda came up. Then he stared to throw up blood. Not a little blood because of irritation but something you would see in a movie. It then went from throwing up to Diarrhea. He had no bowl control. The throwing up lasted about 4 hours but the Diarrhea lasted almost 3 days. This restaurant needs to be closed down. If the oil y ou cook with is poisoning customers something must be done. read more

KFC - Fast Food Near Me - Austin, Texas

Wow that was impressive how gross that was, I tried to feed it to my cat. He wouldn't even eat it! We threw away an entire bucket of chicken while hungry and had to order from golden chick. #neveragain read more

KFC - I tried to eat the drumstick, it was like chewing gum. So gross. It was dripping when I picked it up. - Fast Food Near Me - Austin, Texas

TERRIBLE TERRIBLE PLACE!!! I have not had kfc in years the chicken was good but the attitudes on the employees was terrible! I could feel how much they disliked doing their job. No more no way! read more

It is a mess. Don't go you'll just end up getting frustrated. We had ordered online and went to pickup, but in the end had to wait for over an hour. And we were missing the biscuits and macaroni. While I was waiting other people were also coming because there were problems with their orders. Honestly a complete waste of time. If I could rate it zero stars I would. read more

I ordered the pot pie, SO GOOD!!! The crust was amazing! Definitely should try it! We also got the Nashville hit tenders and there was almost NO sauce. So that was disappointing. The service wasn't good either. But the pot pie made up for it! read more

I pull up to empty drive-thru and order 3 piece chicken. The guy says there is a sixteenth minute wait for chicken. I'm like well what do you have that's fast. He said chicken tenders. I get that and pull up to see everyone eating pizza hut. Having a good ol time with no chicken to serve. Horrible service! read more

KFC - Zoom in and see pizza hut box - Fast Food Near Me - Austin, Texas

Ordered delivery from here through DoorDash. I usually choose not to post bad reviews, but this chicken was just awful, and they sent it out that way. It was completely overcooked, dry & tough, not edible. It was like chicken jerky. read more

poor customer service. was only here as i was passing through & when placing my order in the drive thru, the employee taking my order was just impatient & rude. my husband was trying to place the order since he was in the driver seat & as he's trying to order a famous bowl combo, the employee sounds like he's rushing us. & before we can even speak, he proceeded to ask us if that's all we wanted. we said no & asked if the famous bowl combo came with a side just to be sure & he responded with "well a combo doesn't have a side. if you want a side, you have to say MEAL." so when we told him we wanted the "meal," in a rude tone, he asked us "well what side do you want?" it was really terrible service. will probably never visit this store again if i'm ever in the area again. read more

So I came by today and ordered a combo put into the chicken and it was lukewarm just warm enough to grow bacteria I went back in and saw all the chicken out on the counter cooling off or something I'm not sure and the lady said I'm sorry the chicken that I just been into is the hottest it ever gets and gave me a refund I've had hot KFC chicken before I know she didn't put a temperature probe into it so anyway then I saw a lady I guess the manager walking around with chicken in her hand although she might have gloves on but she whatever this is you'll notice the great reviews this place is getting out of void this at all cost based on my experience it would be a good place to catch food poisoning I'm not sure he would get food poisoning it's just a strong candidate for based on what I've been into room temperature food read more

Disgusting!!! Ordered a 2 piece combo got 1 and a half pieces of chicken that tasted like it was cooked yesterday! Then I bite my biscuit and it's straight dough on the inside NOT COOKED!!! Just nasty fire the whole work crew and start over because this is not it!!! read more

I should have trusted the other reviews. But I was stubborn. I told myself, my experience will be different. It's a fast food chain, it's the same as any other fast food chain. Drove through, ordered some fried chicken, as one does at a KFC. They told me to park and wait for 10 minutes. 20 minutes later I walked into the restaurant, to check on said chicken, not ready yet. The store also looks dirty AF. My only guess is this place is understaffed. I should have spent the extra 30+ minutes waiting for sub par chicken literally anywhere else. Note to self: trust the reviews. If a ton of people say the same thing, it's prob true :( read more

This location is absolute trash! One star is being generous. The "quick pick up" is not so quick because there's no option to go inside so you have to use the drive-thru. Fair enough. Drive through takes Forever, not to mention it smells like sewage while you're waiting in line. As I'm almost at the speaker so I can tell them I'm here for a pick up order, I see the customer in front of me get out of her car and walk toward the window where you pay and get your orders. She returns shortly and she tells me the employees are physically fighting each other inside the restaurant? Fantastic! Still determined to get my order, only cause it's paid for, I finally pull up to the window and they hand it to me in what looked like a garbage bag. The bucket of chicken was completely on its side and I could literally see the order of gravy pooled up in the bottom of the bag. When I got home, I realized they even left out 2 items that I had ordered and paid for. Due to the horrendous smell in the drive thru line and the grotesque bag of food they gave me, it went straight in the trash regardless. Not trying to get food poisoning, on top of the stress they already gave me. Have already reported this incident and requested a refund. Not feeling too confident that will happen. Regardless, the health department will be notified because there is no way in hell a major food violation isn't occurring at this location. read more