Different things on menu at store than on their webpage. Had to fill out touchpad in store to order so little interaction with employees. prices pretty high. read more

Me and my husband were craving chicken so took a ride to the KFC in Auburn MA. which is close to our home. So we always get a bucket of chicken and a few extra sides. Personally I like the wings and biscuits the best. When we ordered we were told they had no wings. but would replace with something else. well I was annoyed with that but said fine I can deal with no wings. But then they said no biscuits. LOL serious? we left and went to Worcester to crown chicken which is awesome and will review them separate. we have had same issue in past where they don't have chicken or a side we want. Its annoying enough that we gave up on KFC. not to mention the attitude at the window.... most of the time looks like teenagers working there so ya teenage attitude. Don't they put these teenagers in training? if so isn't there training on HOW to deal with the pubic? We will no longer go there . You are A CHICKEN PLACE! how do you run out of CHICKEN lol lol lol pathetic read more

KFC - Crappy KFC in Auburn MA - Fast Food Near Me - Auburn, Massachusetts

Somewhat clean, the service was somewhat helpful. The food is always on point though and that what makes it worth going back. Family bundle for only 20 bucks, can't beat that deal. read more

KFC - Fast Food Near Me - Auburn, Massachusetts

We went to this location because we where in the area at that time the cashier was soft spoken where we couldn't hear what she had to say and then got the family meal odor wrong we got home and the bag was broken from the gravy of the mashed potatoes being put on the bottom of the bag and the gray was all over my husband back seat we called back to see if they could replace the order for the right one and the manger on duty named was really rude when we called back we went there at 4:03pm and was told to call the manager in the morning to get the money back read more

The cashier was so soft spoken we could not understand her and she got confused when we said we wanted a family 16 piece tenders meal ordered at 4:03p because we were in the auburn area by the time we got home because we live 30-45 away the bag ripped due to the gravy being on the bottom and not fully closed the gravy went everywhere in our truck and it was a fight with the supervisory staff to either refund our whole meal because it was wrong or fix it and we were told only GM could refund we will be calling headquarters we would like to acknowledge the gentleman with the neck tattoo we didn't get his name but he was the most respectful and sympathetic to our situation and made suggestions for us to call back in the morning because he can't authorize replacement or refunds of orders thank you young whomever you are read more

Had a hunger for KFC and Taco Bell so took a 25 min drive to be told the lobby is closed..please use drive thru. Well, we didn't want to do that because we were not about to take it home 25 min.. The doors were unlocked and the lights were on in the lobby. It's not Covid anymore so what gives? Just a little annoyed because we were hungry and now ended up spending more $$ for 99. read more

I decided to get KFC since its close by to where I work. My 5 pc tenders were missing most of the skin which is not a big deal for me, just upsetting. With my mashed potatoes I ordered without gravy and it came with gravy. Probably should've went inside to order or done drive thru rather than mobile order. But I only get 30 minutes for my break so I wanted to save as much time as I could. My overall experience was good. Amazing food and excellent customer service. Just have to work on order accuracy. read more

Sorry to say, this place is a complete disaster. And I'd like to think it's just this location, but we went to the Shrewsbury one once (not too long ago) and they were "out of chicken for about 45 min." This one has left items out of our order two times in a row - as in - full meals. I'm not talking about missing a dipping sauce, I'm talking - missing the chicken nugget meal and missing the sides and forgetting to give us our mashed potatoes and leaving out gravy. OMG. Just bad. I feel sorry for management, I really don't think they having quality folks working for them. I don't mean that for ALL of the employees, some seem to really be putting in a lot of effort. But others on their phones, being rude to customers, clearly not caring... not sure you could pay me enough to deal with that nonsense as a manager. I hate that I will miss out on KFC but we might have to stick with hauling ourselves to Milford instead. That's the only location we've had a good experience at (Auburn, MA, Biddeford, ME and Shrewsbury MA have all been awful). read more

If I could give no stars I absolutely would!! Just went to this kfc for the first time through drive through the girl working the drive through a blonde with lack of work ethic tells me at 7.50 pm that they are only taking orders for kfc I over here the co worker in the back ground ask why she reply's cause I already put everything away , I then order two fill up box meals I get to the window give her my card I ask her what time Taco Bell is normally open till she says normally eleven but they are short staffed ! Ummmmm okay pretty early to close Taco Bell down !!! She gives me my orders and says we didn't have biscuits I gave you extra chicken! French fry's hard as a rock fucken horrible service and her attitude was ridiculous! Younger blonde with massive faux pearl earrings in ...... not having good experience with the restaurants in auburn since moving to the area unreal read more

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Wish I had came to the review section before stopping here. Paid $38 dollars for the 12 pc. chicken tender meal deal. Everything about this meal was sad. The sides were half full. The potatoes had no gravy. The mac and cheese was cold. The biscuits were crushed and no dipping sauces. The chicken coating looked so pale, I made sure it was cooked through before giving it to my kids. After waiting 10 minutes in the drive thru, I would think they were busy inside but it seemed everyone was just taking their time and no one seemed to care. How on earth is this place still open?? Every other review on here is the absolute truth. Never again. read more

Staff is nice but people in charge need to update their hours/website/online ordering so that people know they actually close at 10 instead of 11. If you close at 10 but your hours say you're open until 11 and the online ordering system allows you to order past 10 it's going to lead to a lot of frustrated customers and a lot of frustrated yet apologetic employees who have to deal with the angry customers. Step up owners!!! You're not the ones who have to deal with the actual public the least you could do is learn how to update your system. read more

So my family decides to have a little fun for dinner tonight and get a drive thru order from KFC/Taco Bell. We figured out our order on their website and headed to the drive thru. We didn't preorder as we wanted KFC and Taco Bell food. We got there and were told that they weren't honoring the options for the $30 fillup. It may seem minor that we HAD to get 12 tenders and not the 8 pieces of chicken we wanted but that's not the point. If you've got a National campaign, it should be honored. "It makes the 16 piece meal not a value." per the manager on duty. Don't care. Oh, and they messed up the order. There have been other issues at this location...like no heat this last winter. We'll still do KFC/Taco Bell nights, we'll just go to another location. read more

poor service, they forgot to put chicken in our order... had to drive all the way back and they argued with us that "how could they forget your chicken... it's a chicken place"... I had the same question. read more

Hours listed on website are wrong. KFC is listed as closing at 1 AM, but in fact closes at 9 PM nightly.

This is the worst ever ... a chicken place that never had chicken ... if you think you get lucky and finally get a meal nooo check again it's going to be leftovers and wings ... they just made a 12 piece meal with 8 wings ! It's ridiculous read more

This place must have a really new or really uneducated ordering manager. Or perhaps no management at all. This is the only KFC I have ever been to that runs out of chicken. Seriously? they RAN out of chicken. I have given this location several tries. Each time I go, they are out of something...last time it was mac and cheese; on a Tuesday night at 5 pm. So when I ordered something from the taco bell menu, I swear they must have put it in the box then shook it up. I mean, at least make an attempt to make the food look like the product photo. my burrito was falling apart and all over the bag. I blame myself for not looking at it before I left, but I was in the drive thru, trying to move along since my small order had already taken almost 15 minutes. I don't know how this place is still in business, I guess because of the people who work long hours and just want a place to stop quickly...which is NEVER quick at this location. Live and Learn. read more

The people that work here are so unnecessarily rude and don't know how to do speak to people. They had no chicken sandwiches, no fries, and no bottled water. The girl didn't offer any explanations she just said "no". This KFC never fails to disappoint. Y'all just so stupid sometimes read more

1:55pm on a Sunday and they said KFC was closed.. What? This KFC/Taco Bell is the worst. The drive thru takes 20 minutes when you order on the app. The doors say that you must wear a mask to enter(no problem) except all the doors are locked. The whole place is run by children. Literally! Get it together guys read more

Who ever was responsible for running the shift today at 3pm on August 24th needs some training also needs to train their employees better. I waited well over a min at the drive up, kept saying hello hello hello, no one answered so I drives up, asked why my order wasn't be placed and if I could order if at the window. The girl in the window told me I had to go back to the speaker, NOW NO ONE ELSE WAS WAITING AND IT WASNT BUSY AT ALL. So I didn't understand why I had to goooo alll the way back to the speaker to make a order. Very inconvenient and unprofessional but I guess that's what you get having 30 yrs old with no career path. So I Finally ordered my food, payed and just got looks by the girl in the window, I kept saying is there a reason you are starring at me. Instead maybe you should you know do ypur job. The manger was extremely rude, gave me my food and the pot pie I ordered was all over the bag, asked for a new one and told me I had to wait. GET PEOPLE WHO ACTUALLY WORK NOT JUST SIT ON THERE ASSES. I will be going to corporate about this. Oh and my food that I tried to eat was cold and the chicken was raw in my pot pie. read more

Terrible customer service. DO NOT GO TO THIS KFC LOCATION. They don't care, they make their own rules and extremely disrespectful.

Pull up with only 1 person infront of me and hardly anyone in the lit figured it would be a quick in and out. Waited a while for someone to ask what I wanted and person was fairly rude. Ordered 1 thing and pulled up. Waited a while at the window before anyone came to the window. I paid. Guy dropped my money on the ground and said woops. Gave me my food and shut the window. I opened my door and pulled forward to get the money he dropped and him along with others working proceded to hysterically laugh at me? Insanely unprofessional and childish. Would not recommend this location due to poor customer service. Appears to be a common thing at this location. read more

If they get your order right, you'll have the pleasure of eating it cold. They've been like this for years. Don't know how they stay open.

Never coming here again. The place is a dump. The door sticks open. Was wide open when I was here a couple months ago. Freezing out and your sitting here with the wind blowing in while trying to eat what is pretty much slop. The place is dirty and the staff that take the orders appear brain dead. Perhaps caused by the music (crappy music at that) that is so loud you can't hear what they are asking. I write a lot of Yelp reviews. I'm typically not so matter of fact but the overall experience here makes it easy. Whoever is managing this place is an idiot. read more

Ordered through the drive through and the worker on drive thru was so rude to her costumers.. boyfriend was being so polite and still thanking her and we got no response back.. instead she slammed the windows shut! Come to find out we had no sauce that we asked for.. no eating utensils for our potatoes.. we start eating our food in the parking lot where an employee starts cleaning out her car and throwing her trash all over the ground right in front of us. My boyfriend goes inside to get us utensils and to use the bathroom and theirs puke in the sinks.. grossed out completely. read more

KFC - Sitting at kfc in auburn and a EMPLOYEE decides to clean out there car in the parking lot and leave.. lol - Fast Food Near Me - Auburn, Massachusetts

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They look like they are closed after dark. Must be to cheap to fix the lights. Management or ownership dont seem to interested in the business. The entrance door is always broken. Must not make enough money to fix things. No wonder they never have the lights on. read more

This is the third trip to this KFC , I have not had any problems until tonight. My husband and son went to a car show in Auburn and decided to grab the 20.00 special and he had to wait 1/2 for the food , when he got home in Southbridge he realized they never gave him the coleslaw or mashed potatoes and gravy.. living 20 minutes away was not worth going back there.. yes he should have checked the bags before leaving... But people want 15.00 for a minimum job position... They can't even get the orders correct .. very dissapointed read more

Wow, that was just the worst "fast-food" experience in memory! Started off with the register not printing my receipt, and had to ask two different people to get my receipt printed. Turned out I had been overcharged for one item and they explained "the register is different than the board" as if that was OK. But it got worse from there. I waited for 20 minutes for two chicken sandwiches, and it wasn't that they were super busy or understaffed. There were eight people behind the counter, but none of them were working or knew what they were doing. The person in front of me Saw a worker putting food in his mouth as he was handling the customers food. So he complained and asked to speak with a manager, but the manager was in the back room and wouldn't come out to address anyone or deal with the complete breakdown in the kitchen. I know it's hard to find good help in these times, but the manager was AWOL and was not doing his job at all. The cook was the only one doing his job. read more

Ordered takeout, everything was awful, chicken looked like trash, potatoes cold, gravy cold, staff could care less $40 for a meal we threw in trash when we got it home, chicken sandwich was grey so it wasn't cooked properly, will never eat there again, so disappointed read more

This was the absolute worst KFC that I ever stopped at! Had to wait nearly 10 minutes to have my order taken because the staff was too busy texting on his phone! The order took 10 minutes to receive and the chicken was overcooked! The soft drink machine was out of syrup in multiple selections. When I told that to the staff, I was told they would take care of it when the person finished his break. I had coleslaw and mashed potatoes as my side orders. The coleslaw was fine, but the mashed potatoes tasted like they had burned in the pan. I ended throwing everything out and leaving. What a disgraceful operation! read more

Terrible. KFC needs some kind of management. Every KFC in MA is slower than slow and the food is cold.

I had not so great experiences here. I came to this KFC location a couple of times. The first time I waited 10 minutes in the drive thru line and not a single car ahead of me moved (Note: It was 11:00 p.m. on a Thursday Night). My order hadn't even been taken yet. I got fed up and drove off. Slow staff is a understatement. The last straw was tonight (Tuesday December 27th). I was craving an order of popcorn chicken. Once again it was around 11 p.m. (this time there was no line), however I was told by the girl through the speaker that "KFC was closed, only the Taco Bell side was open". Really???? Are you kidding me???? To add some comic relief, the KFC side of the menu board was "lit up", while the Taco Bell side was "darkened". I stopped by the neighboring burger joint and grabbed some onion rings and a couple of burgers. This KFC location is a joke. I'm not stopping here again. Epic fail!!!! Avoid. read more