I don't know what happened to our KFC but I finally just deleted the app. I'm done. On one occasion I didn't get breast with my mixed bucket. Then on three occasions it was warm and very chewy and rubbery. Then the last time the original breading was gloved on the chicken, very greasy, soggy and balled up. I also ordered it online as a pick up went to the door and it was locked at 4 pm and I was made to go through the drive-through and wait for my food that I ordered to be picked up inside. I have left numerous complaints and reviews with the questionnaire emails that I get and never once got a response back. As far as the atmosphere goes I'm not sure. The last time I couldn't get in the building to see. I hade do use the drive-through. read more