Amazing customer service! I walked into the store wearing workout clothes not expecting anything to take me seriously or want to talk to me but Michael couldn't be more polite and professional. I already had an offer from the original piano store in Seattle but was hoping to work with a local dealer if possible. He gave me his information and at first he suggested I go with the other store as they gave me a really good deal. However later he texted me to hang tight as he tried to crunch some numbers to try to match the other store's offer. Note that none of the other stores in the area I went to were able to do this. At the end of the day he was able to deliver and I couldn't be happier! Amazing customer service from beginning to end. Great selection of pianos too. read more

Keyboard Concepts - Yamaha NU1XA freshly delivered to my home - Piano Stores Near Me - Pasadena, California

Vast selection and very knowledgeable and helpful staff: Shout out to Michael for being super supportive and getting us the Piano we've been longing for. read more

Keyboard Concepts - We got this baby! - Piano Stores Near Me - Pasadena, California

Dropped in as they sponsor practice time for candidates taking the ABRSM piano exam. What a lovely store! Surprisingly large selection in a smaller space. They offer a full selection of sizes, brands, hybrid v traditional. The manager was clearly knowledgeable and passionate about pianos and piano playing. Reminded you why it's great to have neighborhood brick and mortar stores. read more

An authorized Yamaha piano dealer (used and pre-owned). We came in here at the beginning of our search for a baby grand. Michael Chan spent a considerable amount of time educating us on the different types/models of pianos and piano mechanics. He knows his trade. Without at all being pushy or intimidating, he steered us towards sticking with the well-known, quality brand that is Yamaha. (We were on the path of a lesser-known brand because the price was right, but it must be said that a piano by any other name is NOT the same if owning a quality instrument is important to you). If you are simply considering adding a piano to your household or ready to purchase one, you will not be disappointed with Keyboard Concepts. read more

I purchased a Yamaha Digital Grand CLP795GP from Keyboard Concepts in December. I worked with Dennis Samperi in the Pasadena store over several months to pick the right one. He let me have fun in the showroom and helped answer all my questions. While it took a few months to get the piano from Yamaha, once it came Dennis was on top of it to get it delivered to me before Christmas. Had a great customer experience and would and will go back to Dennis and Keyboard Concepts again. If you are looking for a piano and a company that provides great friendly service you must go to Keyboard Concepts. Cheers Jeff read more

Keyboard Concepts - Yamaha CLP 795GP - Piano Stores Near Me - Pasadena, California

Michael and his staff are top notch. I encourage students and colleagues to visit this store when looking for a good instrument.

I sold a Yamaha baby grand piano and Dennis and Lili made it so easy. They were such a pleasure to work with. They were completely up front, gave a very fair price, and followed up with everything they said they would. I used their online form and followed up with a call to the Pasadena store. The manager there made sure to pass my information to Dennis, the owner. Dennis called me back and gave me a range that he could offer, which was definitely a good price for my piano. Pick up with a flight of stairs was also included (unheard of with other piano shops). Lili drew up the contract and sent it right over. Dennis evaluated the piano a couple days after pick up and Lili followed up with the amount before their accounting department cut the check, just like she said she would. I had the check in hand the next week; two weeks total. I highly recommend Keyboard Concepts! read more

Got a great demo from Adam of a Clavinova. (So talented.) Best piano buying experience after renting for many many years.

I have been searching for a used Yamaha piano with my wife for a couple months. I saw a listing on craigslist, I believe, and went to check it out at the store. They had a huge showroom of Yamaha and other types of panels, some of which were made in China. They had some really fancy ones from Germany and others from Japan such as Kawai. I insisted only on pianos from the US, Germany and Japan. The owner really took his time with us and wasn't pushy. We found a Yamaha from the 80s made of Rosewood that ended up costing us less than I expected. It was in great condition and did not originally come with the stool so the store was making one to match especially for this piano. They also threw in free delivery and free tuning and were super prompt about everything. I don't like shopping in general but I have to say it was pretty fun. The owner is pretty chatty and personable. read more

Keyboard Concepts - Piano Stores Near Me - Pasadena, California

Don't come here if you have a budget. The white old dude will literally say "sitting there doesn't change anything." - indirectly asking you to leave or buy it now. I hope this is not a discrimination thing because he was very nice to the white couple before us. Anyways... I don't appreciate the poor attitude. Pianos aren't cheap, and people do need to think twice especially when the price is over their budget. read more

Great experience with Izzy. He is very informative, patient, respectful and talented in showing us the different pianos. He is very clear and straight forward with the price and service included. No negative surprise, no time wasted. An honest musician. Thank you Izzy. read more

Great place to purchase the piano! !! There's authorized Yamaha dealer, the guy's work in there very knowledgeable, they explained the details and not rushing you . Michael Chan was great, I'm glad he helped me in making the decision between yamaha u1 and u3 . I finally got the best piano for my kids on my budget. Very happy and excited. Definitely will recommend this store to friend and family. read more

Impressive showroom. Even though the piano I was interested in has just recently launched, Michael has very detailed knowledge about it. He enthusiastically yet patiently answering questions and explained how to use the interface and the app. He also took the time to follow-up after the delivery. We love the piano. Thank you Michael! read more

Searching all over for a piano that would fit in a space for my wife's birthday, i found a few options, but when visiting keyboard concepts we could tell the used pianos were in far better condition then any others around, this one was fully reconditioned. Michael, the manager of the store, was especially great to deal with and gave me a price that worked with on out budget and was helping me on his days off with setting up a surprise for my wife. we brought her in blind folded and lead her to her new piano. Thank you Michael for making this special day even more special. even after delivery Michael followed up and set up the free in house tuning. I wouldn't go anywhere else. read more

This is a well-established piano company with showroom offering impressive wide range of new and used pianos to try out to find what you like in a piano- bright vs mellow, upright vs grand, different brands. Financing plans, purchase value trade-in, are great for future upgrade option. Can see store manager for best discounts. read more

We just bought a new Yamaha from them. Michael is super helpful！Unlike some agressive and scary sales，Michael is super calm, and knowledgable as well. He doesn't force you to buy anything，instead he explains and shows you the options and differences. My daughter is very specific with her piano, so we ran into some sales from other stores who completely diminished her sensitivity and implied that kids know nothing...But sometimes they do know. Michael on the hand, tried to analyze why she likes some specific pianos and gave great recommendations. It is a really pleasant experience. 5 star product, 5 star service! read more

Would have given 0 stars if I could have. Very nice pianos but horrible customer service. Me and a buddy of mine walked in and wanted to check out the pianos that were on display and after 15 minutes of fiddling with the keys, the owner rudely tells us to leave and that "there are practice rooms at PCC." He also said "this store is dedicated to 'shoppers'" like we weren't shopping for a piano. Little did he know, I'm in the process of looking for a baby grand for my recording studio. I've never seen such horrible customer service in my entire life. There were literally 0 people in the store and now I see why. I'll never go back and I advise anyone reading this to not even waste your time. read more

Dennis Samperi, store manager, helped my wife and I with a great Yamaha (U1) piano that our whole family really liked and will enjoy for years to come. Dennis is very knowledgeable and honest. He provides all the info and recommendations based on my family's needs/wants. He is very patient too. Not salesperson pushy. I'd recommend as your first place to see and learn about pianos and last place to buy one too. Wayne read more

I purchased a used piano here about six months ago and I couldn't be happier with my purchase. My sales rep, Michael, was a joy to work with and helped me make the best purchase for my price range. I cant recommend this place enough! The selection of pianos is phenomenal. read more

Keyboard concepts is Yamaha authorized retailer,check on line: https://www.yamaha.com/paragon/dealerlocator/ and Michael helped me a lot! Just purchased a brand new piano from this place last Friday. My kids love it! Thank you so much! read more

Michael Chan Williamson the store manager was excellent in his customer service. He was very patient and explained the mechanisms of the upright versus the grand. He explained all the different lines of the Yamaha pianos including Bosendorfer. He followed up with me through emails with additional information. The two Bosendorfers at the store had excellent rich sound (better than the Steinways I thought) but my living room was too small to accommodate that particular model. I definitely recommend this place to make your piano purchase. read more

I am happy with my purchase. This location has big showroom, offering a wide selection of both new and pre-owned pianos. Michael Chan W., the store manager is helpful, pleasant and very patient. He took time to explain and demonstrated both digital & acoustic pianos, and the silent piano which I was interested at that time. Don't like aggressive sales person, Michael was not pushy, he allowed me to take my time, to test and try out what I liked. Do consider this place, if you are looking to purchase a piano. read more

I am very pleased with the customer service and my purchase. Micheal was very knowledgeable, he really helped us distinguish one piano from another and helped us make an informed decision as to what piano best suits our home and family. He never rushed us and allowed us to have a feel of our options. Very easy to work with and the floor had a great layout of all the pianos. A much smaller showroom than I have expected but was still a wonderful experience. He was very patient and accommodating. The best place to go! read more

I sold my old piano, a Yamaha, rather swiftly through Dennis, the store manager; the piano movers came in and out; no fuss. The Pasadena store is the closest to where I live. They have a good inventory in the showroom (Yamahas, Knabes, Bosendorfers; new or refurbished) and are more than willing to search through the warehouse database for what you are looking for if they do not carry it at the present store. They guarantee the lowest retail price and are willing to reimburse you for the difference should you find a price lower than their offer. This was not our case since we had a pretty good deal. My partner and I were helped by Leigh Moore in our search for an upright. We picked a new Knabe WMV 121 in the end, with Roslau wires. Overall I am happy. Leigh is especially helpful in imparting knowledge about the pianos and is polite and personable . So if you want to feel confident in your selection, I highly recommend asking her opinion. A piano tuner was sent to us in a few weeks time after the piano has adjusted to the new home environment - no problems there either. Karen read more

I have been shopping for a new piano for almost 9 years. When I began the process in 2010, I was a single mom with two kids in high school and one in middle school and I had gone back to school myself to finish my MFA in piano performance at CalArts. At the time, I decided it was too big of an expense with my responsibilities as a mom and decided to reward myself upon finishing my MFA. That happened in 2012 and the obstacles kept coming. Expense after expense for my kids kept preventing me from purchasing my long-awaited piano. Through the years, I kept checking back in with my contact at Keyboard Concepts and seriously considered a few options, but repeatedly came to the conclusion that it needed to wait. Now, in 2019, my youngest is now 19 and my new piano arrived this past Saturday. I could not be happier. The person who helped me throughout this multi-year process was Michael Chan and if I am ever again in the market for another piano, I will definitely go to him. He was incredibly helpful, knowledgeable, patient and kind throughout my whole process and as he placed the "sold" sign on MY beautiful 7-foot Schimmel, we both got emotional. If you are in the market for a new piano, he's your guy. read more

Fred Kang, the asst manager, helped me with the purchase of a Yamaha baby grand digital piano for a 2nd home. The service was excellent, as he researched the shipping costs, organized the shipment, and made it all happen within a tight time window in which I would be around to accept delivery. I strongly recommend this store based on the product selection, competitive pricing, and great service. read more