I called the branch on June 11. Talked to an employee I knew from the Wexford branch. I got a call that looked fraudulent saying I was 29 days passed due on a loan. The employee agreed with me, said he would check with their back office, and get back to me that afternoon. I never heard back, so on June 16th I called again. Of course that employee was on vacation that week. I left a message for the branch manager which knows me, and has helped me out a lot in the past. Never heard from her. Today June 22 I called the branch at 9:30am (they open @ 9:00am). The phone rang about 6 times until it went to voicemail. I guess they don't want to help me anymore. I still have 2 commercial and 1 personal loan with them. In the last 2 years their customer service has really went down hill. I'm not sure if it is that branch, or "Keybank" overall. read more