I would like nothing more than to switch all of my banking over to Dollar Bank. But if their HELOC approval process is anything like the rest of their banking it's not worth my time or effort.
The application process at this Bank was easy enough but when the appraisal came in less than what I purchased my home for (a month prior) that should have been my first sign. And then the fine print that you need to keep a checking account open with a minimum balance of $2,500. Annoying, but fine.
Over the last year honestly it's been fine as I've had no interaction with the bank but their website user interface is absolutely horrid.
I stopped in today to get some additional checks (as they told me to do when I signed up) and they tell me "You have to do it yourself via the customer service line."... There were about 6 people working with no customers, and I asked if they could order for me and got a rather curt "No" in response.
I've always heard good things about Dollar Bank and their great rates and local feel, but they haven't done anything to win the rest of my business. read more