Always changing management, never changing service. The fact that this dispensary has been owned by three different entities in a year should tell you all you need to know. If you place an order online, the odds are that they will not actually have your goods in stock when you get there and will simply turn you away. You would think that by being consistently bought by larger retailers, their selection would improve, but now that this is "Ponderosa" (who knows what it will be in another month or two), they don't even have what other Ponderosa stores actually have in stock. It's like they keep getting bought out but nothing actually changes or happens. Frankly, I'm confused how this place still exists! I strongly recommend trying any other cannabis establishment, of which there are many in the area. read more

Since the ponderosa switch Hands down the worst dispo I've been in, and I've been to ones in random rural areas that have had better selection, service, less wait, and nicer people. Do not waste your time or money coming to this dispo where they charge $17 a gram read more

I've been coming to Nova for a while now and i don't have a single complaint. All the staff are very nice and friendly! read more

I love coming to your establishment! I had the pleasure of being helped by Mary and I love it here . Mary knows her stuff and makes you feel welcome and understands when someone has had a super long day! Everyone there is amazing! Mary Alex Angel if I knew everyone's name I would mention you all! Thank you for always making me feel at home! Rock on! read more

Used to go to nova all the time. Ever since they switched to key it has not been the same. Terrible deals, check in, management, and inventory. Sad to say this is no longer my go to dispo. I miss nova. read more

They were the only place that had the topical I needed. First 2 visits were fine. 3rd visit I called an hour before I got there to have husband pick up what I needed. I asked if they had it and if it's was 30% off Thursdays still. They said yes. Husband went it. He asked for the 7gram topical and she said yes and grabbed the smaller version said they were out of other. Didn't bother to check the amount on the container. Not only that but charged full price. Husband left with 2. Got in the car still on their property. I called and said what the girl told me on the phone about the discount. He said they didn't tell me that. So they are either really high or lying. I don't appreciate being lied to is rather you tell me you made a mistake but they wouldn't let me bring it right back in 2 min later. They offered a 20% for next time when I was supposed to get 30% today. I not only paid full price for something that was 3grams instead of 7, but also paid more for 2 small Containers than I would have with a regular size!! I won't be back even with that discount. I don't like liars. read more

I love this place. No matter what I'm looking for , they have it! The selections of weed on hand is varied. No worries, they have enough variation and incredible sales that everybody should walk away happy and content. They like you to use the website to order and pay if you can. The place is very popular so it saves time waiting in line . You medicinal peeps can have yours delivered . Try the place and let me know if you think my assessment is spot on or bull . Have a great day! read more

i enjoyed this place before they switched owners and names. I have yet to have a good experience and I always feel like I'm getting pressed into a sale. do not recommend especially if your a newbee read more

great place and every staff member is very kind! I haven't been here In a while but I am going to start coming here again! great environment! read more

I've been a medical patient coming here for several years. Unfortunately I am also a shift worker and as a result am almost never able to take advantage of specials because they are always sold out of what I need. They just don't keep enough stock on hand to satisfy medical patients. Medical items appear to be ordered in very low stocks. Recreational stoners are the kings now. They bring in the money to feed an addiction. Those of us with actual medical needs get the back seat. I wish it didn't happen to Nova, which has always presented itself as a more medical and patient-oriented location. I'd even buy what I want at full price. But....they don't have it. So I drive to Phoenix to get what I need. I'm reaching the point where I don't bother checking anymore. read more

Just wanted to leave this review after being advised that it would help the employee! Kayla at the front desk, thank you for commenting on my cologne today, honestly turned my day around and the interaction was just as lovely as you are! The company is musk and hustle by the way! They took my name if you're curious if not I genuinely hope you have an incredible day nonetheless! Don't forget to smile! read more

Decent quality for the value, most of the time that they feature concentrate specials, it's because they are expiring in less than a month. Flower is usually good quality, but w/o specials you're paying full price for mid tier products. Budtenders are always pleasant and somewhat knowledgeable, although I had a budtender sell me an indica hybrid as a sativa. read more

I wasn't impressed before COVID-19 & I'm not definitely not impressed now. Stopped by to pick up Some Korova products - there online menu had been recently updated so there was some expectation of accuracy. Arrived to find an air conditioned portable with 3 people sitting inside. One greeted me while the two others looked on... it was awkward. It was FINALLY time to order.... what they had on the menu didn't accurately reflect what was available. I was told the HAD the item I came for but it wasn't scanned into inventory so I couldn't buy it. I was told to "check back in a few days"... what was the point in telling me you HAD what I wanted / needed but I couldn't buy it? It's okay tho; I'll just check with another dispensary that can keep an accurate inventory. Now onto the waiting part. I have a heat & UV sensitivity, so waiting outside, in the heat & sun caused a reaction for me. No chairs, limited shade... for a 'medical dispensary'. Now, I could have called in an order, true, but if their online inventory wasn't accurate & I'd have to get out & wait until they called me all the same, it made no sense. This medical dispensary doesn't seem to take actual patient comfort or convenience seriously. Despite them being 1.5 miles from home, I'll drive elsewhere.... a dispensary that offers climate control & patients a chair ‍ Prices are okay... nothing to write home about. read more

Went to another dispensary for a half off kind special but they only had a strain I wasn't fond of so I placed and online order and drove over. Lizzie checked me in outside and was so helpful. Even with people giving her a hard time she held her composer and really made me glad I came back (this is my usual go to because the customer service is so STELLAR) and once again she reminded me never to go anywhere else. The security guard she is always pleasant and sometimes even makes me laugh. The bud tenders and check in is super fast. Great products and the owners really care about the patients and making sure we're all safe through COVID19 aka CORONAVIRUS. Thanks, glad I came home and was able to even enjoy some product while writing this. read more

Key Cannabis Dispensary - Pre-rolls, KIND Cart, Jupiter Battery. (American MF Eagle) - Cannabis Dispensaries Near Me - Mesa, Arizona

I love this particular dispensary! They give you points that can be saved up and taken off of future transactions. You can also order in the app, then pick up your order, and pay there. And they always have great deals on, well, everything. Most importantly, the ladies that work in the customer service booth are lovely and very helpful, as are the budtenders! They have gained my continued patriotism. read more

Very first time coming here when I got my card a while back and they mixed up my labels. That's was Not good for me. Please do NOT do that...I haven't been back since and I probably will not be. The wait times are too high for here as well. I like to be IN AND OUT. But here I sat for a while. Never again. read more

Long wait. Bad customer service. I don't think the staff does a good job accommodating the customers. Online orders disrupt walk in orders. I waited half and hour for my order read more

Key Cannabis Dispensary - Cannabis Dispensaries Near Me - Mesa, Arizona

Makes you stand outside in 100 degree weather while waiting and only takes online orders.

I have been going to Nova now for a year or so. I have another dispo I use when I am not in a hurry or wanting to explore product. I order and pay online and I pick up from an extremely nice staff who is always there to help with my questions. I would say I'd you are ok ordering online and paying online, this is the fastest and most convenient way to shop. ;-) The negative reviews here I feel are from very negative people who just like to complain. Bee cool people. Peace! read more

Until this week, I have always had a relatively positive experience with Nova Dispensary, their managers, and the quality products they sell. I went in Tuesday evening and bought an eighth of Blue Dream, but the worker accidentally gave me a gram instead but still charged me an eighth. I didn't realize it was the incorrect amount until I got home, so I drove all the way back later that night to get the rest of the product I paid for(I had the receipt and product ready). I had, unfortunately, arrived shortly after they had closed. However, one of the female workers inside came to the door, saw my receipt and the incorrect quantity the they had given me. She informed me she wasn't allowed to open the doors or sell any product after hours, but she said I could keep the accidental gram I was given (as compensation for the inconvenience they have caused me), and come back during store hours for the eighth that I had purchased but did not yet receive. On Thursday evening I drove all the way back to Nova (again) to claim the eighth I had purchased as promised. I even brought my receipt and didn't even use the product they gave me as compensation (just in case I would need it as proof). I explained why I was there, showed my receipt and the girl at the window was super nice and friendly and told me that she remembered me and my situation because she was working that Tuesday night, so she called for her manager to assist me. The manager (a different one this time) asked for my receipt, and came back shortly to tell me that he needed the gram back as exchange(the gram I was told on Tuesday night I could keep as compensation for both inconveniences they have now caused me). I gave him back the gram as requested only so I could then receive the correct amount I paid for on Tuesday. I do not understand why they would want any product returned during this covid pandemic to begin with.. Especially product thats already been opened and touched. I then asked him (since he was taking back the compensation that was given to me) if I was going to be compensated anything at all for all the inconvenience Nova Dispensary has now caused me. He said that there was nothing at all that he could do to compensate me for my time and gas except take back the product I received as compensation on Tuesday night in exchange for the correct quantity of product that I had already rightfully purchased, but had not yet received (which, again, doesn't seem very logical with COVID happening). I told the manager that was extremely unfortunate that Nova Dispensary and their managers 1) would make a false claim by promising something and not honoring it 2) refuse to compensate their customers anything for inconveniences that they cause, and 3) would demand product back (especially product that I was told I could keep as compensation) as exchange for the purpose of resale during a pandemic. For these reasons (and until I'm convinced otherwise) I will be taking my business elsewhere, and recommend everyone who does not want a similar experience to do the same. read more

I'm loving this cute neighborhood dispensary! The staff is so nice and helpful and they always make me feel so welcome. They have great selection, the wait times aren't bad at all, and they always have some great deals. Highly recommend :) read more

I've tried going here twice now. They're so confrontational at the little cubicle thing I've walked away both times. They seem so upset that I dare show up as a first time patient with out having already placed an online order. And God forbid I ask a question! The kid up working at the front today at noon was extremely unhelpful and confrontational. Both employees I've had the misfortune of dealing with are absolutely unprofessional. read more

Why would I be able to place an EXPRESS pickup, just to have to wait in line behind everyone still placing an order. I just don't get it. Also how can a dispensary with 5-7 employees in the building only use one person out front to handle all orders and express pickups. If you have time, just go across the street to the Good Dispensary. Gave you guys one more chance after MONTHS of hoping you could figure it out just to be let down by a 25 minute wait with two people in line. Best of luck in the future. read more

online ordering is super quick, staff is friendly, good deals!!! they have rotating specials so i go different days for different categories. definitely recommend read more

First and last time I'll go to this shit hole. I called ahead of time and spoke to Jay. She was very nice on the phone, answered my questions, created an account for me, and even placed a mobile order for me! Thanks Jay! That was the last of any sort of customer service. Upon arriving, I'm greeted by Kayla outside. I remember her sorry ass attitude towards me. I also remember telling her that it was my first visit ever and that I already had an account (thanks again, Jay). She claims I don't but insisted on making a new one for me. Ok, sure. Now I'm allowed to enter and when I do, I'm smacked in the face by a giant wall of weed stink. Clearly someone is smoking marijuana inside this establishment. I didn't catch the name of the ***** behind the counter but she was short and direct with me. She knew what my order was and told me my total. No recommendations, no smile, no upsell, no mention of first time customer specials, no effort from her at all. It was at that moment, I decided to walk away. Personally, I took my business across the street to The Good Dispensary and you should too! read more

First time there and I'll never go back. Got an eighth and some packwoods and the eighth was harvest 8 months ago and broke up to powder but yet they sell it for 50 dollars smh. And the packwoods was harvest a month after the eighth so they are just selling you old expensive products. And to top it off they tried to cheat me out of money with not giving me my change. They literally went back to check the cameras to see how much money I gave them. Worst dispensary in the valley... don't ever go here read more

They made me wait an hour they messed up my leafly order and when I tried to do express pickup and fix the order they told me they couldnt do anything for me ans I had to do a new order and wait in the line which would have been another hour, they are by far the rudest and worst dispensary in arizona!!!! read more

Definitely agree customer service is blah! Some act your bothering them with questions and are rushing you. There express online ordering is ineffective when the guy working up front wants allow girls to go first regardless of when your order was placed! I am newer to dispensary's and have been to about 4 and these guys definitely run the business from an egotistical point!! Meaning in their attitudes of "we don't care if you are here or not, just hurry up"! read more

Never been here before. Showed up to learn they only take online orders, for what reason I have no idea. No other customers. Wasted my time creating an account, selecting my product, then waiting outside in the heat. Went inside where I was transported 2 years back in time where all 5 employees were wearing masks and hiding behind plexiglas (one waiting on me, one burly security guard, and 3 others standing around). Not easy or quick, other places (Tru Bliss) are much better and friendlier. Security guard reminds me it's not in the best part of town. read more

Customer service is c- at best compared to other dispensaries, their top shelf is also really average for "indoor" honestly could be really good deps. Bought two half carts and they definitely short as well. A big yikes from me over all. read more

Key Cannabis Dispensary - Is this what we're calling half gram carts now? - Cannabis Dispensaries Near Me - Mesa, Arizona

''This was my first visit to any dispensary and can only say it was very satisfactory. Had seen mixed reviews about this place but decided to try it anyway. Perhaps someone ( employee or reviewer) was having a bad day. Izzy is very knowledgeable and was very helpful and congenial. Will definitely return. read more

This is my first time never been to this place I ordered online I get there I had to wait 10 minutes outside before

It was my first visit today and I will definitely be coming back . I love how nice and intimate everything is . Other dispensaries make me feel uncomfortable and nervous sometimes because I don't have expert knowledge on cabbie yet so I ask a lot of questions. I was greeted by great staff who were welcoming . I was then sent to Shane M. who is the sweetest guy ever . He helped me find exactly what I need and explained in and everything I needed help with and the prices are GREAT . I will definitely be back in a couple days. read more

Last week I stopped by to get some edibles. I haven't been here in 2 yrs and always had a positive experience as I went in like once a month. Not this time. I walked up expecting to go inside but the gal in the booth was fairly rude and says it says on our website pickup only. Her customer service skills were severely lacking. I am an older gal and sensitive to various odors so will cough now and then when encountered. Well while standing there talking to the gal and I coughed twice but turned my head. Again, I had no cough til standing talking to her so it must have come from the booth she was in. Her eyes looked mad and she backs up like 6". I was really insulted. She was very unhelpful although had messaged someone in the back regarding a topical I asked if they had. I didn't know she was doing this as she didn't say so and thought she was even being more rude typing on her computer. I didn't know how this whole pickup thing worked and it wasn't a good experience. So I left and said I would just order online. That alone almost made me not want to do business with Nova anymore. So now about a week later I go to order online and they throw these extra charges in. They added a $2 LARGE 9X12 REUSABLE CRP EXIT BAG ( whatever the H that is!) to the cart with NO explanation of what it is or does it get added to every order, I just had no clue, and it was not removable. If I wanted a bag I would buy one. There little white paper bags should suffice. What a racket! Then they had a $3.50 convenience fee. For what? They are the ones with less inconvenience as we don't meet with the staff saving them much time. I am on disability income and that extra $5.50 for BS is too much for me. I am not picking up the order nor will I be back. There are enough dispensaries around, I am sure I will find better. read more

Yesterday I went to Nova for the first time, was told we had to pre order online and would get a text when my order was ready. Placed my order at 3:52pm. Got an order ready by 4:10pm. I get in line behind another customer and we're in line about 30 mins. Just the two of us, another customer drives up, gets in line and then after a few mins gets out of line and walks inside. So both myself and the customer before me says something to security(it was 100 degrees yesterday) about us waiting and her just walking in, he says well she has a medical card. I said well I do too, and proceed to walk in as well. When I get to the register the first thing the bud tender says is "we don't have your information go back outside" I said ummm excuse me, I've placed an order, it said it was ready over 30 mins ago, I've been standing outside and this lady was able to get out of line and just walk in, and that's not fair. The bud tender stated "well, she had her order placed before you(again he didn't have my name or order number and never asked, so I'm unsure how he knew this) and your order is in the back and you need to go back outside and just wait. Meanwhile the other customer that cut the line is actually placing an order at the counter! So clearly she was a regular! There are two bud tenders at this location and the other was free but still refused to take me. So I go back outside and continue to wait with the original lady I was behind(yes she was still waiting, mind you no one was inside but the customer who cut the line. So after waiting a few more mins, security let the lady in front of me and another man who had just walked up inside. At that point I decided my $150 could be spent somewhere else. This will be my first and last visit to Nova. Too many dispensaries to choose from with better service. I recommend Arizona Natural Selections, or Mint. Awesome staff, great customer service read more

Friendly, fun and clean; They have a security guard , They are right next to Whataburger

Unprofessional. I called them and a dude answers the phone. I ask him questions about Jack Herer and other strains. It was 8:59pm. I hear the dude talk to other patients as I wasn't even done asking my questions. He didn't even tell me to hold on, so I assumed he was going to come back to me after he got done with the other patients. But instead of coming back to the phone, he lets the phone off the hook for 14+ minutes talking shit about patients and swearing as it has hit passed 9pm. I tried to yell into my phone to see if anyone would hear me. No one did. So as the phone was still off the hook I decided to get my video camera and start recording the audio with the dispensary name showing the time of me waiting for someone to get back on the phone. I recorded until they decided to hang up on me.. What is up with that? I really liked the atmosphere of the place until this phone call. read more

Fast, friendly, and DIRECTLY across the street from Mesas worst dispensary, "the good". I'll be going here from now on

Really wish I could give 0 stars, I will never go to Nova again, I only go now because they are the closest to me, but never again, half the time my order is wrong, I do not know of any other dispensary where you HAVE to order online or use a phone number for points/discounts, and since you have to order on line you can not choose the flavor of items like yummy gummies, the website gives incorrect price totals, you have to wait outside, the security guard has forgot to call my name, and yes they have sales often but on the day of the sale they will have almost no selection of the product, their policies and service are the worst, go ANYWHERE else read more

As the first time visit to Nova I found that their waiting area was fairly small and even smaller in the back. Yet it's handicap friendly and being in my power chair I did not have a problem maneuvering around. Howard P. was very knowledgeable about the medications that Nova carried and was helpful in suggesting something that would help my neuropathy. I found the whole experience fairly pleasant and the staff respectful of my handicap situation. read more