Very professional and friendly business. Reliable dry cleaner as well as alterations. Have used…read moretheir services for years, and sent family and friends there. If your looking for a professional and efficient place, this is the place to go.

Great service, quality cleaning, always on time, quite affordable compared to other places around…read morethe neighborhood. Been their customer for more than five years now, and I can see that the majority of the customers here are long-time customers. Only cons is that the owner does not speak in good English but still a sincere lady, smiling all the time. Bottom line, they know what they are doing and get the job done in quality manner.

The woman does not speak any English and she screams at her customers. She altered a dress for me…read morethat is no longer wearable as it shows private areas and would not give me my money back. Instead, she closed me in the dressing room and yelled at me until a third party came in and negotiated with her to give me half the money back for my alterations, despite the fact that the dress is unwearable. I would recommend you take your business else where as her conduct is not appropriate.

ask if they could help with damaged jacket, they were honest with me and said it was permanent but…read morewould try their best. in the end it was lost cause but they don't want any payment for their efforts. I insisted but in the end they refuse paymen. respect !! been to the business two times in previous years, no issues as I can recall. love the sign on the store, especially in the evening. big thanks!!

Issues: Damaged jacket; misplaced/lost decorative pieces; terrible customer service; owner not…read morewearing mask around staff or clients I recently moved into the neighbourhood and decided to recommend this dry cleaner to my sister as it was close by and convenient. We dropped off a trench coat for cleaning and tightening of buttons. Upon pick-up, we noticed that an epaulet and small strap on the shoulder were missing, while the other epaulet was hanging, half ripped off and held on with a safety pin. It looked as if the work was unfinished. We went back to inquire and were met with antagonism, which we found highly unprofessional. The male, who I'm guessing is the owner, came out without a mask and began explaining loudly, talking over me, that he 'specifically' remembers my jacket out of the hundreds hanging, and that he had noticed it had missing parts (he further claimed that he had forgotten to make a note of this, while claiming that his staff is very thorough and would never miss this). I do not deny the work ethic or thoroughness of the staff, but with the sheer volume of clothing in this shop everyday, there would be room for human error, as there is with any business of this kind. The other employee, a blonde woman, was kinder at first and told us that she would look for the pieces, sew back the one epaulet, and call us back later the same day. Unfortunately, she never followed up, so we went in the next day and were met by the woman again. She explained that she hadn't found any pieces and 'strongly believes that it had been brought in that way'. The epaulet was also not sewn back on, like she promised they would do. I asked her whether they had a policy to make a note of missing pieces when an item of clothing is brought in - she put her head down and ignored my question. I assured her that the jacket was brought in totally complete, with no missing or ripped pieces. In fact, the pieces that are missing clearly point to it being a dry cleaner issue; the epaulet and straps are decorative so there would no reason to remove these pieces unless the jacket was getting thoroughly cleaned/fixed. It's obvious something went wrong during the process. During the course of the conversation, the woman became very condescending and visibly angry. She refused to take any responsibility, further insinuating that I am a liar/fraud. I am extremely disappointed at the way people from the local community are treated at this store - these folks need to work on customer service and conflict resolution skills (and for the male owner, following Public Health guidelines, which is very worrisome during COVID). What was most disappointing is that there was no solution provided, nor any accountability taken. When we asked her what she can do for us at this point to remedy the situation or come to a shared resolution, she just shook her head and said that the store did nothing wrong. Now I am left with an incomplete, damaged garment.

I took a 300.00 winter jacket last year to replace heavy duty zipper they put in a cheap one it…read morebroke it cost 90.00 to get it fixed last year beware if you take things to alter there they use cheap products like my zipper. I took it somewhere else heavy duty zipper not a cheap one for 60.00. The people that work the counters they're not friendly they are rude they only care to take your money alter things with cheap stuff beware look elsewhere.

This was my first time getting my down jacket dry cleaned so I was very hesitant to how thorough…read moreand delicate they would treat it, in any dry cleaners in general. I called up Metro Cleaners and had my answer promptly which at the end they welcomed me to walk in anytime. I arrived an hour later to the shop and was greeted by who I presume is the owner, she is very sweet! She then told me the cost would be $50 for the down jacket and offered me pick up the next day anytime after 5 and passed me a slip for pickup. They did a great job dry cleaning my jacket it looks new again! I was afraid it would've been too difficult to wash out all of the salt on my jacket but it is all gone. On top of that, my pockets were also cleaned out which was great considering lint and crumbs in general tend to populate there. On site there is also a dedicated tailor, I definitely have a couple pants that need to be shortened and hemmed so I look forward to returning here for so. They offer great customer service and reliable yet speedy pick up times which is all you need for a good clean

This was my first time in Toronto and I was in a rush but the lady who runs this store was super…read morekind to help me out in time for my train. Super friendly, super quick, and she did a superb job for my wash and fold! I'd definitely return again!!

superb service wash - and delivered back to hotel…read more fully recommend

Lots of negative reviews in the past so probably other ownership because my experience over the…read morepast 6 months is that this place is a gem. Amazing service. The clothes are always done so well and even some very expensive clothes I have brought that I usually take to Creeds have been gently and beautifully. The very nice Asian lady at the front is such a nice person as well and always gives some treats to my daughter'. Lucky to have this business here in our neighbourhood.

This is a very high quality dry cleaner who charges very reasonable prices (and less than other…read moreclose-by businesses). Great mending as well. Very good service. Kind people.

Dynamic Pricing. She charged me $20 extra to clean my coat when she realized it was cashmere. I…read morehave owned the coat for ten years, had it cleaned every year, and the price has always beeen about $27. She charged me $49. I do not think people should gett away with this.

Dry cleaning turnaround was fast and efficient, I dropped off on a Saturday evening and was able to…read morepickup Wednesday afternoon. Prices are very reasonable as well and service is very friendly and pleasant! Definitely returning for more of my dry cleaning needs.

I've learned that the true test of a business isn't when everything goes perfectly, it's how they…read morehandle the occasional problem. Based on a recent experience, I can say this dry cleaner passed that test with flying colours. They were honest, fair, responsive, and resolved the matter much faster than I expected. Their professionalism left me more impressed than if nothing had gone wrong in the first place.

NEW OWNERS!!!! In…read moreaddition to reliable dry cleaning, this shop offers top notch tailoring services. Their care and skill are second to none. Just be aware it may take a little longer than other places because they are so busy (often with large order work for weddings). But they are affordable and really care. And again, their work is second to none. My wife's vintage coat had a fur collar that was damaged in the rain and falling apart. they took the time to source faux fur that really matched the original look. The coat is now like new. That have adapted her shirts, dressed and other outfits, always with the same care, quality and eye for detail.